I could not be happier with the level of customer service & quality/design of my recent purchase…read more They don't ship to where I live so I had to coordinate with friends to have my packages delivered with tight time frames (and I ordered the wrong sizes at first.. so had to go through the process twice) but it was so seamless and the staff are so professional. :) Ill be ordering again for sure :)

Harrolds. What is there not to love? Beautiful clothes, friendly atmosphere and wonderful staff -…read moreHarrolds seems to have it all! This store was originally near Martin Place before relocating too much larger premises in Westfields Sydney. The new store is absolutely amazing. The fit out is breathtaking and definitely up to world standards (think Opening Ceremony in Tokyo or Colete in Paris, only slightly more conservative in aesthetic). The product assortment is beautifully curated. The last time I was there the lady that served me was really helpful. I was looking to buy a shirt. She showed me the whole collection and explained the differences in each of the shirts. Her knowledge of the products they sell was incredible. They take a very service orientated approach to sales, which I love. They even offered me a cup of tea or coffee while I was viewing the collection. I will definitely be coming back. Very highly recommended.

HOW NOT TO TREAT CUSTOMERS. I've been a longstanding and loyal customer of Harrolds Sydney and…read moreMelbourne for many years and have bought many pieces from them. Recently I was in there and tried on a fab Orlebar Brown T-shirt that was a perfect staple so I said I'd take 3 of them. It was on sale at 30% off, bringing the price down to what I normally pay for my James Perse T-shirts so it was a no brainer. No problems they said, the other 2 are in Melbourne so we'll have them sent up. ELEVEN days later I got a call saying my T shirt (singular) had arrived so I said that I was expecting 2 of them. The not-so-switched-on salesgirl said she'd look into it and get back to me but she never did. So I went in today to pick them/it up and was told that there were in fact 2 identical T-shirts but they were from different seasons so I could have the older one at 30% off but the newer one would be full price. I asked another not-so-switched on salesgirl if she could check with the manager if I could get them both for the price I paid for the first one so off she went to ask. When she came back a fair while later she said that the T-shirt should never have been marked down in the first place and that I'd have to pay full price for both of them. In light of all the stuffing around, delays and the fact that I've bought a fair bit from them, I felt that this was pretty shabby service so I told them they could keep both of them. I will not be back. Anytime management wonder why business is so bad, and where all their customers went (online) just take a look at the 2nd rate service, inflated prices and ever diminishing product offering for your answer. Oh, and by the way if you now want to pay with Amex, that'll be an additional 3% surcharge. Does ANY online store do that? I think not.

We love going to Urban Lighting! After 18 years, we have never had a bad experience. Good products,…read moreknowledgeable staff, excellent service. They go the extra mile to get things at short notice mid renovation. And they are dog friendly! Caileen's review is very strange - I have never had a problem with returns and have always found their pricing to be competitive. Which is why I now don't waste time going elsewhere. Charmian

Scott and the team are amazing. We ordered and had…read moredelivered to NT. Everything was packed carefully for delivery and service was prompt and tracked the whole way. Will definitely use for future purchases for our construction company.