One only has to read the responses here from the owner - Dave S. to customers who are dissatisfied to get a sense of how he values his customers. A perfect example? Dave S only responds to negative reviews. I don't see any thanks from Dave S to positive reviewers. I've managed large bike shops in Los Angeles and SF. I'm aware that generally some bicycle shops have an image problem. It's clear that sometimes if a person doesn't fit the image of a "pro cyclist" they are treated with disdain, disrespect and condescension by bike shop staff. I've seen it. I've experienced it many times. Obviously there are great bike shops that understand that building relationships with customers is the best policy for repeat business and long term profitability. They understand how important it is in todays business environment that you need to treat your customer base with kindness and respect. I am selling a used bike part on eBay now. It's a part that Retrogression sells as new. A potential buyer for my bike part emailed me about some information on Retrogression which was incorrect and was confusing my potential buyer. So I emailed Retrogression asking them to look at some of their technical explanations around a product which I thought may need a second look. The response I received was "Thank you, Professor." If I was a betting man, I'd bet that Dave S wrote that email. Best of luck Dave S! read more

Garbage establishment. Received attitude from first customer support email response. Not helpful to the slightest bit. Wouldn't recommend to someone I don't like. read more

I found this place a few blocks from my house in SE PDX, and it's been great to live so close to the premier shop that sells, fixes, and upgrades specifically fixed gear / track bikes. I brought an old frame in that I have had since 2008, after my daily ride was stolen out of my building; and the guy there was super cool and helpful about selecting the right parts. Just a few days later, I picked up what seemed like a brand new ride, and it's been cherry to ride every day. Both the people working there were friendly and helpful, and they always have sludgy doom metal playing, which is nice. I'll definitely be back to Retrogression with my next bike build. read more

Retrogression - Paké 'Dirty Gold' 2008 street track bike - Bikes Near Me - Portland, Oregon

Weirdest and most rude customer service I've had in long time. Dave had zero patience and it doesn't look like I'm the first person to think so. Maybe hire this job out? It's obviously not serving what could be a pretty cool business. read more

I order my Frame from them. Got it within 2 days. Faster than the bike shops in my area. Thank you Retrogression you guys are awesome! Portland to Cali (Bay Area) read more

Retrogression - Bikes Near Me - Portland, Oregon

I came in with a failing drive side crank and they "fixed" me up right quick, weighing my desired budget against their options. They were able to get my repairs turned around within 24hrs. I have a shitty-looking "sleeper" bike, and I intended on keeping it that way to avoid prying eyes. my new cranks are great and they look non-descript which is just right for what I want. However if you want to bling your ride you can definitely do that here too - go wild with your anodized hubs! There were friendly vibes and really cool selection of other goodies too - stuff you will not find at your normal LBS. Nitto t-shirts anyone?! Really happy I discovered this place; sick of going to roadie-centric bike shops. Can't wait to blow more money here. read more

Ordered a rim on a Sunday and it shipped out first thing Monday. Exactly what I needed. Pleased as punch.

Helping, friendly cool ass people work here. The inventory is kind of nuts too. If I had to pick my favorite business in the country this would probably get the award. Honestly I love their whole vibe and want to have them build all my bikes. read more

Great inventory of track needs. My dialogue with thier customer service was not so great. I had some questions regarding crank arm spindle length and was met with rude and unwilling to help language via email on which crankset or bottom bracket to purchase. I have shopped with them before, but customer service is big for me and I won't be back. Retro- please remember that when speaking via email not everyone knows what you know as well as how voice connotation and dialogue sounds on the other side. Be nice. It helps. Also a biz owner. read more

A nicer version of the LBS, focused on track bikes and fixed gear. That said, they're not pretentious, nor are they overly embarked on a journey to tell you what you're doing right, or wrong. A good brake from how some other LBS's that have this focus tend to be like. They've got a good variety of gear for their focus and prices are ~ actually pretty good, even when compared to internet prices. Some of their "discount" stuff (which is really just new stuff, not left over parts and pieces) are smoking hot deals. read more

Retrogression - Bikes Near Me - Portland, Oregon

So a few months back I was in the market for a one speed track bike and was told about Retrogression from some peeps at November Project. I met the store owners Angie and Dave and I couldn't be happier with their products, pricing, knowledge and patience with me as I was a newbie to 1 speed's. I walked out of their store with the exact bike I had in my mind including custom upgrades I wanted in less than an hour (see photo). I guess it's just a bonus that Angie and Dave are Cool, play awesome tunes and accept American Express when most small businesses do not. Today I returned to Retrogression to upgrade my pedals as I'm climbing more hills. This store visit was the same as the first...Fantastic! Thanks guys! Pete read more

Happy Bday to me! My Pops copped me a Cinelli Vigorelli frame for my Bday! I'm stoked to say the least. Either way, it was delivered today and I was hoping that it arrived without incident (I live in El Paso, TX atm). It did. It was packed well and the frame and fork are flawless. I have bought a couple smaller items before from Retrogression. Everytime there's no hassle and the shipping is quick a reliable! Super happy with everything! This store has everything you need track bike related! Not to mention, the best prices! It's really hard for me not to blow every paycheck at this store.... lol. Thanks again for everything Retrogression. Much appreciated! read more

Retrogression - Cinelli Vigorelli box - Bikes Near Me - Portland, Oregon

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The team at retrogression will take care of you. They are very knowledgeable and charge a fair price. Dave found an issue with my cranks and quickly reached out to me with a recommended part. When I came back to pick up the bike he gave me some advice to prevent the issue from happening again. They truly care about their customers and do honest work. Quick and fast. Highly recommended for anyone looking for a local fixed gear bike shop. read more

An awesome shop for all your fixed gear and track bike needs! Amazing inventory, reasonably priced. Staff is incredibly knowledgeable, and quite helpful. Just the website alone, with its detailed product descriptions is an amazing resource for folks who wanna learn about fixie parts, specs, compatibility, and related matters. Service is pretty quick, and the quality of the work is unbeatable! read more

This is NOT a customer oriented shop, maybe their brick and mortor store has a better experience, dont know and dont care. Their online business is a we'll-get-to-it-when-we-feel-like-it type of operation. They claim a 1-3 business day period to process, ship and provide tracking numbers. False on multiple accounts. Ordered a chainring on a wednesday, waited 3 days, checked for tracking number, nothing. Decided to check out ther FAQ to see if maybe im missing something, i wasnt. I emailed Retrogression the next Saturday (3rd day after order was placed) and asked when my order would be shipped. I got NO response via email. Never recieved a tracking number that day, either. Now, mind you, this "business", claims to NOT ship things on Mondays. So, that means the earliest i can expect the package to be shipped would be by tuesday, a total of 6 days after i placed my order. Flash forward to 3 more emails that went unanswered. I finally recieved my chainring, 3 weeks and 4 days later. None of my emails were ever answered. While waiting for this "business" to get around to being responsible and shipping orders, i simply went to another online retailer, ordered the same chainring and had it here 4 days after ordering it. Thats how things work in 2019. Good job, Retrogression. Pityfully pathetic customer service/shopping experience. To retrogression's owners, nobody expects your company to be like amazon, in regards to shipping times, however when a paying customer gives you their hard earned money....you dont hold the bag for weeks and dont respond. Thats shady and would never happen in real life brick/mortor stores, so why do you think its acceptable to do this online? You moved, you got your fancy new location, you guys seem to have revamped alot of things, maybe now its time to actually have a PROPER online store that can be respected. This is the type of customer service that will bring down your company. read more

Hello I am come this shop while on vacation. In my country we ride many track bike and have very good scene for this but always feel something maybe missing. Dave tell me about Black Sabbath and I find what I am looking for. This make riding track bike much more sensible and everything okay now. Black Sabbath has changed my life. I quit job, and am in process of building castle of many animal skull. It is lit with candle and burns bright with the blood of nonbeliever and geared road rider who wander through my town on bike packing trip. You to can learn the way of the black sabbath may take time but great teachers at retrogression. If you need much track bike and more black sabbath you come to here and get fixed up. read more

Retrogression - Bikes Near Me - Portland, Oregon

Pro tip. Bring a pink box filled with donuts. So i came to visit all the way from San Diego. Same awesome experience in Portland. With two amazing people I could ever meet. 10/10 with shop there again. read more

my review is for an online experience with this store. NIGHTMARE VENDOR ALERT!!!!! THIS HAS BEEN THE WORST SHOPPING EXPERIENCE I HAVE EVER HAD, CRAIGSLIST INCLUDED. IDENTITY THEFT AND HARASSMENT FREE WITH STEM PURCHASE. if i could give them NEGATIVE stars, i would. after 11 days of waiting, trying to email, being ignored, being told to wait, being told "you will get your stem and no one is going to die", i called the shop. dave (the owner) let me have it. this man went straight to rage, he didnt mess around with reason or respect because that would be a waste of time (sarcasm). as soon as i took issue with his irresponsible and aloof "business" style (ie being blown off), he raged on me. following the rage incident, dave emailed me to let me know he was cancelling my order (which i had previously requested). i told him "i think thats the best outcome for both of us"... and here's where we take a turn from a disappointing online order, to a malicious attack on a customer (a customer who was right to be upset to begin with). dave took all of my personal information (IDENTITY THEFT?) which i had used in his online store and began using it to sign me up for spam emails, and who knows what else (which i am still getting/which he is still probably doing). it seemed as if he spent both of his days off (sunday and monday) sitting in front of a computer "exacting his vengeance" on me. it would appear that he's even doing this during business hours, which could explain why orders are late to begin with. i tried to follow up with dave a few days later, to reason with him and talk to eachother... i do understand that sometimes anger gets the best of people, and i wanted to let him talk... but he laughed as loud as he could and told everyone in the shop he was hanging up on me before i even got a word in. all of this is petty and childish. not what i would expect from a "business", or any adult for that matter. i am writing this review as a caution to anyone even considering shopping online with this store. MY PERSONAL INFORMATION WAS NOT KEPT PRIVATE OR SAFE. your order may or may not be late, but if it is... tread very lightly in how you go about addressing it. also see the review from someone else on RIPOFFREPORT, they had a similar experience with daves rage. ive had other bad experiences online, but usually you can just brush them off and move on, dave cant seem to do that, watch out for his petty vengeance. i asked him to stop and he laughed in my face. i have no indication that he has stopped or intends to stop. for dave, -email spam filters work good these days, so i dont really understand what you think you're trying to accomplish. -i dont even know what you want from me, i was frustrated but satisfied with the outcome as i said plainly when i told you "i think this is the best outcome for both of us". it feels good to get it out there, thanks for reading. p.s. the spam sites have shared the IP address that dave signed me up with, it matches the IP address that dave sends his business emails from. no question whatsoever whether or not its him harassing me. read more

Retrogression - im posting this to validate my review. - Bikes Near Me - Portland, Oregon

I learned about Retrogression from a fixed gear rider I met at Atomic Cafe in Beverly. That Beverly had their own fixed-gear-oriented shop was surprising, but considering there are four other bike shops in town, maybe not! He told me how Dave, the owner, had helped him set up his Russian frame, tuned-up his wheels and was a great guy to deal with in general. So when my own fixie needed it's stem unstuck, I headed down to Front Street. The shop is a bit hard to find, but it is right across from the huge red boat storage building on the lower level below an antiques store. The shop is very cool, with exposed stone foundation, a wide variety of fixed gear frames and accessories from bargain to boutique, including his own line of bike tee-shirts. Dave turned out to be very cool and very quick with the repair. I was so pleased, I pulled a box of mountain bike parts I'd accumulated years ago and brought it down to Dave. He found some bargains on the few additional parts I needed and built up the bike in no time. He set up some road wheels for me as well (he does complete wheel building too). The best part is that every time I head in there, he has more cool bikes/frames on display. read more

It's 2020 and there are few fixed gear dedicated shops out there, especially as rad and nice as Retrogression. I accidentally had 2 units of an item in my cart and Angie emailed me asking if that was indeed correct instead of just shipping it like almost all other businesses would have. Insane customer service even during COVID. Order shipped the next day as well! Definitely ordering from them again asap. Thank you Retrogression! read more

RG is the shit. simple as that. the shop is owned by Dave (aka Scrod) and his wife Angie who are really great people, its a small joint that knows what theyre doing. they cater mostly to the Singlespeed/Fixed gear crowd, but they still know how to fix/tune/build geared bikes or any other manpowered wheeled vehicle you drag into the shop. everything is so low priced i always wonder how they even make money, but they seem to be doing great for themselves. the online shop is fantastic, shipping is always lightning fast, and always a pleasure to work with. they can get just about anything special ordered for you and its 99% of the time cheaper than anywhere else you find it. tapping into the web forum will help you get questions answered and BS with some other biker weirdos which is great go in and shoot the shit with dave who is guaranteed to have to laughing in the first sentence, and give them your money. join their web forum and like them on facebook since they post deals and new products on there regularly VIVA LA SCROD! read more

Hands down the best shop for your fixed gear & track needs. The shop is very well out together and clean. EVERYTHING you would want for your fixed gear and track bike is under this roof! Not to mention Dave & Angie kick ass! read more

Retrogression - Bikes Near Me - Portland, Oregon

How does RG only have two reviews on yelp...? If I could give six stars, I would. I deal with RG through their webstore on a consistent basis. As another reviewer said, prices are easily the best. They have products priced so low it makes you question why other shops charge so much. I have RG bookmarked so when I want to know how much something should cost, I check their site. And their price is almost always the best. They make it really, REALLY tough to buy local. Seriously, if RG were my LBS, I wouldn't go to another place. Ever. Now you won't see the true colors of anything until things go wrong. I had a first world problem when RG sent me something different from what I ordered, and they promptly sent me the right item with apologies and told me to keep the wrong item. That's customer service. Scrod is also a source of knowledge on bikeforums.net. That's how I found about his shop. The guy answers all types of questions and helps members with their issues over the internet. If you have problems, you'll get a genuine person responding to you. If you want a shop that's no frills, no BS, just top of the line service and parts at a low cost, RG is it. ps. ef superb read more

For the record, I've never actually stepped foot in, or even laid eyes upon, the physical location of this shop. Heck, I've never even been to San Diego. The closest I've been is Orange County. That being said, I live in San Francisco--the land of the bike friendly utopia (ok, maybe Portland is more bike friendly). Where there's a bike lane on just about every street, a bike shop on every corner, and a mechanic for everyone. I'm a DIY'er and I'm pretty picky about my components. This is where Retrogression steps in. They are my go-to online bike shop. Why would I order online, especially when I am just a stone's throw away from so many cool bike shops? Well... 1. Retrogression always has what I'm looking for (if they can't get it they really make an effort to do a special order) and at a great price. 2. Whenever I need help or have a question they always respond to emails in a timely, professional manner. 3. When they do respond, they're friendly and super helpful. 4. They ship pretty darn quick. So by the time I'm able to make time to get down to my LBS a delivery from Retrogression is already at my doorstep. So yeah, I'm ordering online, but I'm still supporting a super cool local, independently owned business. And maybe one of theses days, if I ever make it down to San Diego I'll stop in and buy some stuff. read more

RG is cool. Scrod is cool. His dreads are cool. Angie is alright (jk, she's cool too). Prices are cool. Customer service is beyond cool. read more

Awesome family owned staff. Always willing to help you out and give a honest opinion . The only fixed gear bike shop I will go to now . I drive from Oceanside each time.. read more

Retrogression - Purchased frame and wheels from retrogression - Bikes Near Me - Portland, Oregon

With militant drumming, battering riffs, and enraged vocals Black Sabbath has earned a place on quite a few of my "wake up the neighbors" playlists over the years. While calling them an institution may be a stretch, they're certainly a band of workhorses, belching out no-bullshit death metal as a fraternal quartet since 1968, and serving as a constant reminder that England is more than just pompous twats, spice girls, double-decker buses, poor teeth, and a dry sense of humor. The whole band is a shuck -- despite the murky songtitles and some inane lyrics that sound like Vanilla Fudge paying doggerel tribute to Aleister Crowley. Black Sabbath has nothing to do with spiritualism, the occult, or anything much except stiff recitations of Cream clichés that sound like the musicians learned them out of a book, grinding on and on with dogged persistence. But this review isn't about their poor taste of music, no, it's about the shop. More importantly Dave and Angie's exceptional no-bullshit attitude when it comes to helping you. If they have what you need, and hopefully it's related to a fixie or a track bike, you're in the right place to get help. With that said, this is my go-to shop for my track bike. They'll charge you a fair rate for work and are completely open about what you may or may not need. On the off-chance of calling them boutique, they are in fact a specialty shop specializing in fixed-gear bicycles. Don't bring your kid's bicycle in looking for a tire change, you may well indeed get laughed at. I'd have given them a sixth star if it weren't for that one time I heard NOFX blaring across their dollar-store speakers. read more

Favorite local shop in town! When it comes to anything track/fixed/SS related, this is where to go. Owners are great people and Dave is one solid bike-mechanic. I've purchased one bike from there already and have my eyes on another. They definitely know their stuff and are always super helpful with anything when it comes to my bikes. I really appreciate Dave's work ethic and attention to detail when it comes to bike mechanics. I always leave feeling confident on the bike I'm on and confident with the work that gets done on it. If you're looking for anything track/fixed, this isn't just the only place you should go, it's probably the only place you'll actually find what you're looking for (especially if you want quality parts, and I bet you do). If for some reason you need something more specific or particular that they don't have, they'll order it for you right there! read more

I walked in and was greeted by Dave and Angie. As I browsed we talked & I let them know I had little knowledge about fixed gear bikes and at no point did i feel pressured into anything. After scoping out several bike shops i felt comfortable enough to stick with this one. I decided to go for a build instead of purchasing a complete bike. Dave tried to keep my build inexpensive as possible as I continued to stare at all the bike parts with a big price tag haha. At no point did either of them try to up-sell me anything so they could make more money, instead they gave me their honest opinions about what i should get due to my riding style. As they stayed open past their closing time they continued to explain every bike part to me with patience. This isn't another bike shop trying to make a sale. If you want a fixed gear and confidence in your purchase, don't hesitate to come here, you are never pressured into anything. I will definitely be back to purchase another bike and parts. Thank you guys for making this experience the best. read more

Awesome shop, awesome staff. Exclusively track/fixed-gear/urban-cycling but that's why it's so amazing. Whereas you'd go into your regular bike shop and they MAY have 1 track-cog (that they'd have to dig through a drawer that hasn't been opened in 5 years to find)...Retrogression will have it all and then some! Best shop hands-down for track/fixed-gear cycling, apparently the owner is an awesome wheel-builder too. read more

This shop is below average. I bought some handle bars from this shop and two days later they came off while I was riding. I had to get two stitches on my elbow because of the low quality item. I went back to try to come up with a solution and they completely blew me off. Last time I ever buy from here. Also, the shop smelled funky (weed). I wouldn't recommend this place. read more

Ordered a few things on the site for my bike. Dave went out of his way to reach out to me to make sure I ordered the right size. I am not one to write reviews, but felt Dave showed great service and care for a customer across the country that he does not know. read more

These guys are awesome! I just bought a new frame from them which looks great. The people there were super nice and helpful. I ordered online and chose to pick up the frame in person. They emailed me as soon as the frame arrived and made sure everything was in order. I highly recommend. A great place for all your fixie/singlespeed needs. read more

first off let me say this place is kinda of haul from the city and is really tucked away, but worth the trip. I found this shop through word of mouth. The guy that runs it knows and loves bikes. He helped me pick out everything I needed. Prices were totally reasonable and he will even special order whatever you need. I'll probably be back for a tune up. read more

I have ordered parts from this shop online several times and have not had any issues at all. My last order was even delivered a day early. Quality parts I cannot get locally out here in the sticks and their prices are very reasonable. Thanks again. read more

For anyone riding fixed or SS this is simply the best bike shop in San Diego. Dave and Angie carry a ton of stuff all of which is high quality. I've lived in San Diego all my life, have ridden bikes all my life, the last 15 years on fixed gears and this is the best shop SD has ever had. read more

Only spent 5 minutes in the shop after flatting on my touring bike. Nice guy behind the counter was patient and filled up my flat tire to get me home. Not a track/fixie rider but man they have some nice gear and bikes for sale. Check em out.. read more

I ordered a part from retrogression's online store on Wednesday around 10 AM. The following day, my package was in my apartment ready for install. I have no idea how shipping was completed so fast! But thanks for the quick delivery! The item purchased was the andel standard crankset, the piece shipped in excellent condition, no scratches or dings! Thanks for the quick shipping and the cool new crankset! read more

Stopped by Retrogression that recently moved to town and found my new favorite bike shop. The owners are knowledgeable and friendly and they run a shop that is well laid out and does not have the cluttered vibe that so many small shops have. read more

Great local San Diego bike shop. Very helpful! I'll definitely come by again one of these days.