They do push you to use the portal. Asked for a prescription refill and after 3 days, NO RESPONSE!…read moreI called, and of course, they were closed for lunch, so I called after 1 pm when they were supposed to be OPEN again got the message the office was closed. So I went up there and had to wait 20 minutes just to ask for the refills. Finally, my prescription was sent to the pharmacy BUT only a 30 day refill on each. MY TIME IS IMPORTANT TOO!! The receptionist is RUDE and just kept making excuses why my message wasn't answered. They push prescriptions on you and then lord it over you. Why can't I do a telehealth visit that you also push on your patients? But no, I must come into the office and waste even more of my time. I feel bad for patients that truly need medicine and can't do without. I do not recommend unless you are retired and have time to wait on the phone, wait for responses, and wait in the waiting room, and have time to follow up on everything. Now I've been locked out of the portal and can't retrieve any of my health information. I've been with ICFP for years, but I am DONE! I understand that Dr. offices are busy but you should be able to take care of your current patients in a timely manner. Some of us work full time too!

The first time I went to this doctor, very pleased with her. Now that they have grown, you do more…read morewaiting in the room than seeing the doctor. My husband needed his scripts filled and after 2 days, still not taken care of. Called and spoke to someone and they push you to use the portal. Prefer to speak with a person!

I was a mess after my husband passed. Sad, angry, no self worth. the office staff was helpful and…read moregot me to the right person. I would be so lost today without my counselor Tammy. I'm so thankful. This is a great place for help

Subpar My sister…read moreand I bought an extended facial as a Christmas gift for our mom, and as a former esthetician, I can confidently agree with my mom that this was a subpar experience--certainly not worth the $120 we paid. According to their website, the extended facial is supposed to include everything in the Signature Facial (hot towels, a facial steamer, and a relaxing massage using essential oils that covers the shoulders, hands, arms, and scalp), plus added healing masks, a sinus massage, and a foot massage with a hot towel treatment. However, the reality was far from what was promised. During the facial, the technician suggested my mom skip the foot massage and instead get extra time on the scalp massage, which she agreed to. What a mistake. The scalp massage was a total letdown. The technician spent maybe 5 minutes on the sides and top of my mom's scalp, completely ignoring the back. When my mom asked why no essential oils were used, the technician casually replied that they don't use oils on the scalp. The pressure was so light it barely qualified as a massage--more like a feather brushing across her head. When my mom asked about the pressure, the technician explained that they were "taught in school to save themselves" for career longevity. Really? That's not an acceptable excuse for delivering such a poor service--and certainly not something you should ever say to a client. The facial itself was equally disappointing. Not only did the relaxing massage portion of the facial feel rushed, it felt more like a light rub than a proper massage. The technician also failed to incorporate the facial steamer, which was promised in the Signature Facial description. After applying hot towels to my mom's face, the technician left the room for what felt like 10 minutes, instead of using that time to give a proper massage or incorporate the promised sinus massage. It was clear she wasn't putting in any real effort, doing the bare minimum, and making the entire experience feel like a waste of both time and money. In short, this experience was a huge disappointment. The service was far too costly for what was actually provided. I would never recommend this place to anyone, and we certainly won't be returning.

Katie and the staff are so lovely! I had a wonderful massage here while I was visiting from…read moreCalifornia. It was great!!

I am currently in physical therapy here and the service is incredible. I love the front desk ladies…read morethey make my day with their kindness and silly fun. I highly recommend Cory Arnold as he is personable and understanding of my pain and explains everything as I do the motions. He is currently training a younger student (I can't remember her name) and she is doing great too. I have had two other ladies Clara and I think Mary was her name. They were fantastic with helping to stretch and massage the muscles for me. I needed that badly. I highly recommend them all.

I came here last week to have some blood work drawn. When I spoke with my advocate about my labs, I…read morewas told I could have them done at any Henry Ford location. This one in 30 Mile Rd., in Washington is the closest to my house. The day prior, I called to confirm that my information was in the system and that they had all the information about what I was having done. Needless to say, what I was having done had never been done at this location before. Wow. I was going to be a "first" for them. After the employee checked with her supervisor, it was confirmed that my blood draws could in-fact be done at this location. I was informed to come in when they opened at 8am, as my samples needed to be send out immediately after at the 12pm pick up. I arrived and this is when confusion began. The ladies were very unknowing about what I was having done. Again, my procedures have never been done at this location before and they weren't even sure that could do my draws here. After 30 minutes and many phone calls on their behalf to the Henry Ford in Detroit, all was sorted out. I wasn't upset, by any means or frustrated. I knew this was a big deal and was certain my advocate would sort it out, which she and the Dr. at the Detroit location did. I had a LOT of blood drawn. Jenn, was amazing. She was careful and kind and repeatedly asked if I was ok and/or feeling ill or uncomfortable. I took it like a champ. Everything got taken care of, even if there was a few hiccups I still rate this location very high and would recommend.

Great place to receive your physical therapy! very friendly, caring and knowledgeable staff that…read moremake sure you're doing your therapy correctly and not overdoing it. I definitely recommend them to everyone, as I will return when I need PT again!!

I needed therapy a few years ago and they were great! So when I needed it again recently I went…read moreback hoping it would be the same. I am so pleased that they are still great. They really know what they are doing there. Very caring and pleasant, I don't see how anyone could ask for more. I give them a 6 star rating out of 5. VERY HAPPY!

I've been going to Dr Casey for many years and I think she's a wonderful doctor. She takes her time…read moreto listen and find out what your concerns are. My son lives in Royal Oak and still drives all the way to Romeo to see Dr Casey because she takes such good care and is very thorough

Worst doctor I have ever seen! This office sent me for someone else's tests! Yes, they confused me…read morewith another patient, sending me for her testing... including down to the hospital for a spinal tap! When the mistake was found, I made 3 attempts to talk w/ Dr. Casey about it. She never returned any of my attempts. The reason why this mistake was made repeatedly?! I was told it was because no one ever checked my birthdate, or the other patients birthdate when these tests were being scheduled, and the other patient has a similar name! I have filed complaints and switched my entire family from her practice to another. Worst care, bedside manner & competence that I have ever seen! Next time this office hears from me, it will be through an attorney!

All they care about is money, their emergency line is non existent I called it twice got a…read morerecording, waited 1/2 an hour and called back nothing both times!, then I called the actual drs number that they give for emergencies, no answer no call back, they do Not care! Find someone who does!!!

Don't do it walked in ,waited 2 days for an appointment my front tooth cap snapped off .Next thing…read moreI no I payed $300 for a coming in .I agreed to a cleaning appointment ...,,,and had X-rays then I was sent home for 9 days and was told be there real real early for my appointment WTH I flew to a different dentist got my help same day. The woman at my now new dentist even took my partial to the lab herself. I did call and cancel the 9 day away appointment and cancel the cleaning. She did say no refunds. I let it go it's been a few months, got my cleaning done and now can smile and eat,

The whole team is professional, friendly, and knowledgeable. they really do it all here and provide…read moregreat services.