This urgent care is the best kept secret!…read more I've never walked into an urgent care facility where I was greeted by Brandi with the warmest smile! As we were chatting the gentleman next to her Stephen who unbeknownst to me, was the director of all of their facilities joined in. The two of them couldn't have been more engaging and lovely and handling, dealing with customers or patients the way we should be dealt with. They were genuinely invested in making my experience as comfortable and lovely as possible, and they succeeded!! Then I went into the room where I was greeted by a practitioner who blew me away! Ben Moreland couldn't have made me feel more validated, understood and listened to. Who actually seemed to take interest in me as a human being. He was gentle, soft-spoken, and comforting. I walked in there feeling unwell and left feeling elated! It's a brand new facility that seems to really invest in all of the right values and practices that I felt were a thing of the past! I hope I will not need urgent care often,but it happens and Prisma is my GO TO!

Last Friday I went to Prisma urgent care for a UTI. After reviewing the sample they thought I was…read morefine but ordered an antibiotic just in case. They were to call on Monday after doing a culture and sensitivity to see if any bacteria was detected. No one called so I thought I was home free until the lab sent me the results. There was bacteria and I am very upset that I never heard from the PA (Ben) that I was working with. Bad service. I couldn't even get anyone to call me back. Be careful, they opening a lot of units and might not be able to handle the new load.

I'm so thankful for the amazing care I received from this clinic! There were there when I needed…read morethem. From start to finish, I appreciate how they helped me navigate a difficult situation. Will definitely recommend to anyone- and I'm a nurse practitioner myself!

Very Unprofessional staff. Gave me no explanations. I do not recommend this place. They have no…read moreclue what Hemophilia is.

Amazing and welcoming staff! They are always super quick as well as thorough with care. Always come…read morehere for minor things like colds and stomach bugs and etc great primary care.

This location is new and it felt new. Super clean, still smelled like paint, etc. However- other…read morethan it being really nice (although incredibly hot inside), there wasn't much to write home about. The front desk lady made me feel like a bother, even though I was the only one in the waiting area. The nurse didn't seem to care about anything I was telling her and the doctor made me feel so rushed. The rooms can barely fit the bed, let alone a patient and a doctor, with a nurse if needed. I received treatment for what I needed but I will likely find a new walk in or go to the ER if an issue were to arise.

Having had multiple procedures here-- X-rays, MRIa on various parts, I highly recommend this…read morefacility! The staff is friendly and efficient. They get you in and out while taking the time to make sure you're taken care of. There is transparency in payment and appointments are easily scheduled.

I have been coming here for many many years!! it is always comforting, calm and relaxed in the…read moreladies waiting room! The breast imaging center here is top-notch! You are treated with dignity and respect regardless of the situation you are here for! They even have drinks and light snacks while you wait. I was well pleased when my doctor said that this was her preferred imaging location. I've known that for years, but now my new general practitioner is in complete alignment with me! Very quick and thorough in and out!

I can't say enough good things about Dr. Robert Carlile at Charleston Neurology Associates. From…read morethe moment you walk in, the professionalism of both the doctor and his staff is clear. What truly sets Dr. Carlile apart is his incredible empathy and the way he listens. He took the time to hear all of my concerns and never once made me feel rushed. Beyond his wonderful bedside manner, he is simply excellent at what he does. He is knowledgeable and clearly an expert in his field. I also greatly appreciate the practice's efficiency--appointment wait times are minimal, which is a huge bonus. I highly recommend him to anyone in need of a top-notch neurologist.

Worst Medical Provider Experience in over six decades... In…read morean effort to comprehend the lack of direction in my current, however long-term, neurological care and following four weeks of leaving numerous unanswered messages at Dr. Carlile's office, I drove 45 minutes to his office. Instead of receiving the reportedly anticipated diagnosis of four weeks prior, I was told that my numerous telephone messages had been mistakenly routed to the voicemail of an ex-employee. I further learned that the obstacle to my diagnosis lay in an insufficient blood draw of early May. However, it remains unclear why I was never informed. I left the office for a second blood draw at the nearby Palmetto Primary Care Physicians North Charleston facility. Subsequent to a 40-minute wait, I was called by the phlebotomist. As she prepared to initiate the draw, I queried if the draw required fasting. My orders were checked and it was determined that a fasting draw was required. I'm glad that I asked that question or this review would be even worse. I travelled the 45 minutes back to my home and returned to the draw center several days later for a presumably successful blood draw. Seven weeks passed with no contact regarding the results of the second blood draw results, which I was told would take a few days at most. I finally gave up on Dr. Carlile's office and telephoned Palmetto Primary Care Physicians draw center. Explaining that I still awaited the results of a blood draw of seven weeks prior, I verified that the blood work had been processed and the results sent to Dr. Carlile. I was informed that someone from Dr. Carlile's office, as well as the Patient Advocate of the draw center would follow-up with me. The following day, I spoked with the Palmetto Primary Care Physicians Charleston Neurology Associates office manager. At that time, I learned that once again the blood draw was somehow problematic and that a third blood draw would be necessary. Again, I was never notified! When I expressed my ongoing dissatisfaction with a total lack of communications or forward movement toward a diagnostic resolution, ongoing over the prior seven months, the completely unapologetic office manager became unprofessionally belligerent, sarcastic, and argumentative. I have never had any past problems with my blood draws or in obtaining results. This office manager, completely lacked any outward demonstration of compassion toward understanding my weeks of physical pain and frustration in my almost fifteen-year journey to further investigate my numerous neuropathies. Additionally, in spite of multiple telephone calls and the multiple promises that an expected telephone call from the blood draw center Patient Advocate would occur, no attempts have has been recorded. Subsequent to many delays, originating with what may appear to be Dr. Carlile's support staff and/or the Palmetto Primary Care Physicians group, my seven-month journey with this organization has been a virtual waste of my time, resources, and Medicare benefits. The hope towards a better understanding and/or abatement to my almost constant pain has vanished. Understandably, I have lost confidence in this provider's abilities to deliver any future personal medical care. Sadly, this experience has not bolstered my confidence in traditional Western medical practices.