READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

Their service is totally shit, no speed always unavailable. Run to anything else than this garbage…read more TDS fiber optics is coming and hopefully puts the final nail in the Stephouse coffin.

Herman and Craig are amazing guys... They run probably what is the last human-centered Internet…read moreservice and email service in the Portland Oregon area. If you call them, you will get an actual human being in the same city... Portland. They do not farm out their Tech Support to giant phone banks overseas. I have to admit I didn't realize email was so complex until I started calling Craig at 8Vanet... I've learned a lot about email and how it works, and webmail also.

This provider is exemplary. Their customer service is amazing with quick response times and…read moreclearly explained answers. If you have been frustrated with internet communication services, just try Hevanet and you will find out how things should be done. I do not work for them, but continue to be impressed with their quality of service after many years contracting with them.

I've been a Century Link customer for years. I use it at my Airbnb property in Portland, OR. In…read moreMarch, I had problems with my equipment and called CL support. That's when I found out the Century Link would no longer service my account or repair/replace any equipment. My account had been bought by Quantum Fiber. No letter, email, text nor call. I had to find out the hard way. Meanwhile, I was still paying CL. In order to get my service fixed I was required to sign up with Quantum Fiber. So I did. I took them a month to get my internet installed due to some internal challenges related to my address. I have had nothing but service interruptions since it was installed in late April. I'm moving to Comcast Business. More costly but I've had it before and it was reliable. Fingers crossed it will be again!

I guess this is kinda moot now since CenturyLink was bought out by ATT Quantum Fiber but…read moreCenturyLink service was HORRIBLE. Modem is currently not working and until I get the new Quantum Fiber Modem in 6 days I'm dead in the water. I work from home and my house has terrible phone signal so I'm having to go to Starbucks everyday to work for the the next 6 days. I wish I could give 0 stars. 24/7 tech support? After business hours you'll get hunted around by a bot and then it hangs up on you.

According to the Oregon Secretary of State business registry, this is the company that is or was…read moredoing business as Spirit One, Inc the internet provider. As of 10/5/2017 they have been completely offline since 9/30/2017 without any notification or information regarding the outage, except for several vague messages about "internet propagation" or "server migration" on their answering machine. The owner has claimed, according to OregonLive that they are "up and running" that "an engineer" forgot to tell everyone, and that they should be up in "4 to 48 hours" The phone line now appears to be disconnected, rings with a busy signal in the background. Sad to see a local company go downhill like this.

Today, I called twice. They say they will return my call and it never happened…read more They merged comcast with Xfinity. Now I can't get email on my iPhone for months! They are avoiding customers. The only way Zi can get my email is to google and look for Xfinity to sign then I can get my email on my computer! They are not speaking the truth that they are having issues that they can't solve!

Not only are they attempting to charge me for service never requested and never received, they…read moreturned me into a collection agency which affected my credit score. When I disputed the charge it was removed the same day without question. 2 days ago another collection agency called on the exact same issue. I disputed it with them, and since the xfinity agent assured me the charge no longer existed after the last go around, I spent HOURS on the phone trying to fix this. Still no joy. Simply said, I loathe xfinity. The "past due" charge on the non-existent account is over $200. They have offered to give me a credit on the bill of FIVE CENTS. Not acceptable.

Great customer service working hard to help me leave AT&T. Specific callouts to Ashton and Faith…read moreand the Verizon rep we phone conferenced w/ to diagnose issues with AT&T. Apparently AT&T locks devices and even after you've paid they won't unlock the device. Took a lot of my time and Verizon folks' time to resolve this. Because of AT&T and had no phone service for more than 2 days. Even when I had "service" the performance in Portland was so bad I often couldn't reach my wife. Sometimes I need help when I'm shopping and it's frustrating to that with AT&T I couldn't contact her. Also awful AT&T reception all over NW Portland in popular areas like Slabtown and Wallace Park. Verizon by contrast has amazing network service and very high speeds.

First of all when I first got them I used my phone as a trade in they they ended up making me pay…read morefull price for my new phone we were new costumers BTW but their reasoning was that my device I sent them arrived a day late I sent it 1 week before it was due that was first issue with them second was recently we fell behind on bills and such because of Trump and loosing our food stamps for several weeks I have 2 kids 1 is mentally disabled and in preschool anyways I called customer service and told them that my phones screen wasn't working but I can't afford a replacement phone its a $100 deductible they said after I pay that they will take $100 off my bill we'll now they are saying they can't do that and our phones are now about to get shut off because they promised me something and now aren't able to fallow through and screwing me over. Why is it that people love to screw people over on the holidays? If I could say no stars I would. And on top of all this we pay almost $300 a month for 2 phone and half the time I have no service just walking around my apartment out of nowhere! The is not ok what they are doing! Worst mistake of my life switching to verizon nothing but issues and trouble!

I was an early Europa customer when the Internet was still new. Colby and Zilbauer did a good job…read moresupporting customers in an ever-changing technical environment. I am probably the last of the original Europa customers who still has an account. Europa was bought by Pacifier many years ago and the Owner/Founder of Pacifier did not share Europa's passion for reliability and excellent customer service. I believe that Pacifier no longer exists due to a name change. The Owner of Pacifier bought Infinity Internet and changed the company name to IINET. All of this growth and various acquisitions did not do anything to improve customer service or reliability. If anything, it steadily got worst. Infinity Internet was bought by EasyStreet Online services a while back. As amazing as it seems, the experience got WORSE under EasyStreet's management. SPAM increased by a LOT. EasyStreet sent a notice a while back that basically said they were not interested in the single user, residential DSL/dial-up business.... and that's been pretty obvious by their miserable performance. If you e-mail support, you will NEVER get a response..... EasyStreet used to be known for it's amazing customer service. Those days, under this new management, seem to be gone forever.