I am now, retired and I no longer have a need for foot ware I once did. Back then, I needed new boots about once a year. I was a Maintenance and Construction Electrician. Nevertheless, I can say this, with conviction: I never left the store without my needs being met. In addition, I was also, always treated as royalty. read more

this place is a joke. . They have the selection of shoes in the game The employees are rude. Especially the old lady. Overpriced garbage that falls apart read more

Lance took such good care of me! Everyone in Rice's is super helpful. They have a great selection of shoe brands such as #keen, Soloman, ecco, Brooks etc. The hidden value is what they do to the shoes to make them fit right. They literally rebuild the shoe to fit your feet. They offer a few discounts but you get full services and it's totally worth it! If you need shoes go to Rice's in downtown Battle Creek! read more

My feet have been problematic in the past 10 years. Rices customize my shoes, and work with me to find the best price for my budget. I'm always have been treated with respect. read more

I came here years ago when I first started running and a friend recommended getting my first real pie of running shoes here. I was getting blisters on my feet with the previous shoes. I have always gotten great service here. This week I went to Rice's for another pair of running shoes, and Mr. Rice himself helped me pick them out. He pointed out a weakness in my left ankle and put inserts in my shoe to help correct it, and took the time to explain everything he was doing and why. It is clear that he has a lot of passion for what he does, and I left with my feet feeling like they were walking on a cloud. It is rare to get such personalized and great service, and I highly recommend Rice's shoes! read more

The best customer service I have seen in a long time. Very accommodating. The staff is very friendly, helpful and knowledgeable. Great high end selection. Love the Vionic, Oofos and Sorel shows there. read more

If i could give a negative number i would! We had the WORST experience in Rices shoes recently.I took someone in there who had gotten a pair of shoes paid for by the HUB location for a new job he acquired. I personally witnessed him wear these $175 pair of shoes 1 time and they made his feet blister and retained moisture. He took them off that day and decided to take them back to see what his options were. From the moment we walked in there and he told the employee how they were paid for we were treated like dirt. Under NO CIRCUMSTANCE was he looking for a refund of any kind he just wanted to ask what his options were and if they were going to stand by the shoes THEY fit him for. Immediately the owner stepped up and started talking over the customer and did not let him finish what he was saying. They immediately assumed that he was out for the money and a refund or a different pair of shoes if they would of just listened instead of treating us like dirt and talking over us at anything we said then maybe we could of came to resolution. ON TOP of that they then contacted HUB to tell them that one of their clients was trying to be shady!! To the owner and snotty employee if you guys would quit stereotyping people and actually listen instead of pouncing on them then maybe you would have a better understanding of why he was there! Absolutely ridiculous! My whole work buys shoes from this place and i will MOST DEFINENTLY be spreading the word at their behavior and lack of listening skills to everyone i personally know. Stand by the shoes you sell and quit judging people when you have nooooooooooo clue! I do not and will not recommend this business to any upcoming clients looking for a shoe contract location or any potential individual clients that come to me. read more

I love this shop, they have fine quality shoes. The staff is very professional, and very nice. I liked going in to a full service shoe shop where they actually took the time to try the shoe on me and made sure that it fit perfectly on my foot. The service was great. I enjoyed it and will go back again. As as matter of fact I liked the pair of shoes I purchased so well I went back less than a week later and purchased a pair in a different color. read more

Best service I have ever had. Came in with a broke flip flop on a limited budget and he was able to accommodate my budget. I will be returning and telling all of my friends! read more