Apparently you don't answer the phone for your customers anymore?? Called during business hours and got the automated answering that I was calling outside of hours... thanks for the help... great customer service... time to start looking elsewhere for insurance! read more

I recently let my auto insurance lapse due to severe medical problems (kidney failure and heart attack) resulting in my drivers license getting suspended. Tried to reinstate my insurance but they would not insure me even after my license is reinstated. After 30 years of being a loyal customer for auto and home insurance, think I would be treated better. They will never get my business again. read more

This agent is simply a salesman. They do not handle claims, they do not have any control over your actual insurance policy. They simply collect your money to maintain an office to sell you more insurance. We were fraudulently denied a claim from State Farm. The "professional" they sent out to inspect the damage has no certifications, and demonstrated that they are unqualified to assess damage to the house. On the basis of this inspection they denied an obviously covered damage. We have had two independent contractors out to inspect the damage and both came away with the exact opposite assessment of the damage. We called Rich Morris's office and were told they could do nothing; they did not talk about claims to the insurance they sell. We were blown off, the owner Rich does not talk to clients, only his office staff does. Look up State farms records; they are in several class action and personal lawsuits. Spend your money wisely. Spend it elsewhere. read more