I hate that it has come to this after being a former loyal customer for 5+ years however at this point I think all customers should know the truth about the level of service received before they are in my situation and it's too late.. not once, but twice: to sum it up, nothing short of atrocious. It's really sad because this used to be a great office I'd refer my friends and family to now and all they seem to care about now is writing more policies not making things right when you need the policies. It's plummeted to the point I've had to cancel my policies and caution anyone against staying with State Farm and this office and especially writing l new policies with then. I was in an incident and the other party accepted liability immediately. State Farm assured me out of pocket costs would be reimbursed yet they were not and I was left out of pocket $1200 and they refused to subrogate for it, despite telling me not to worry! When I reached out the Ricks office they would hide behind a lens that they can't help with claims so I asked Rick and he refused to help and hid behind a wall saying "he can't help with claims also".. here's an 800 number. I spent over 20 hours every week on hold just to get burned in the end. Insurance is only good if it works when you need it and his office claiming to be "customer service focused" couldn't be further from the truth anymore. A few months later, I was rear ended, again clearly not liable. I got a $3000 quote from the shop that just fixed my vehicle just a few months prior and State Farm was pleased with. State Farm, in writing said I'd have payment within 48 hours after the repair estimate and pictures were forwarded. Over 3 weeks later, every excuse you can think of from State Farm, and I was issued a $400 payment and told to take it to another facility. FURTHERMORE, I was then told no more payments would be made until the vehicle was apart! I reached out to Rick again begging for help.. to no avail he sent me to another generic 800 number claiming ignorance and refusing to help. It gets better though (well really worse!). I cancel my policies 2/2 and think enough with State Farm and Rick. I'll eat the thousands of dollars because what other choice do I have, From a corporation making billions and Rick more focused on profit than people. 20 days later his office has the nerve to contact me and state that if I don't sign a cancellation notice they'll reinstate my policies without my approval! That's right! On 2/22 they are now claiming I must do this or without my consent they will start billing me again! This was the first time a notice was requested so it shows you it takes them almost 3 weeks to even realize something is missing, if you take nothing else from this. AND THEY DID! on 3/30 they re-instated my policies without my permission and billed me despite in writing me telling them they aren't authorized and me receiving cancellation confirmations and checks. I'm sure Rick or his office may try to come up with a way to respond to this, and I thought the same thing, which is why I stayed a customer after I was left $1200 out of pocket but as they say, fool me once shame on you, fool me twice, shame on me. Don't let Rick and State Farm fool you! read more

I recently had the pleasure of working with Emily Bowers from Statefarm Insurance, and I must say, my experience was absolutely outstanding. From the moment I reached out to her, Emily's attention to detail, immediate response times, and friendly service truly set her apart from other brokers I've worked with in the past. Emily's meticulous approach to understanding my insurance needs was evident from the get-go. She took the time to listen attentively, asking all the right questions to ensure she had a comprehensive understanding of my coverage requirements. Her expertise and knowledge of the insurance industry were impressive, and she effortlessly guided me through the process of changing my coverage. What truly stood out about my experience with Emily was her unwavering commitment to providing exceptional customer service. Her prompt and timely responses to my inquiries were remarkable, making me feel valued as a client. Emily was always just a phone call or email away, ensuring that my concerns were addressed promptly and effectively. It was refreshing to work with someone who genuinely cares about their clients' needs. Not only did Emily provide top-notch service, but she also made the entire process of changing my coverage a breeze. She navigated the complexities of insurance policies with ease, breaking down the jargon into understandable terms. Her professionalism and expertise instilled a sense of confidence in me, knowing that I was in capable hands. Overall, my experience with Emily Bowers and Statefarm Insurance was by far the best I've had when working with a broker. Her attention to detail, immediate response times, and friendly demeanor made the entire process seamless and enjoyable. I cannot recommend Emily highly enough for anyone seeking exceptional insurance service. Statefarm is lucky to have such a dedicated and talented professional on their team. Thank you, Emily, for providing me with an outstanding experience! read more

I can't say enough good things about Rick Babusiak State Farm! From the first call, their team made me feel like more than just a customer -- they treated me like family. Everyone in the office is friendly, knowledgeable, and genuinely cares about helping you protect what matters most. They take the time to explain everything clearly, make sure you're getting the right coverage, and they're always there when you need them -- no runaround, no waiting forever for a callback. As a mortgage lender, I refer every one of my clients to Rick's office; they offer the best service in the insurance industry, and 9 times out of 10, can offer a lower premium than most others, with superior coverage to what most agents offer. read more

Babusiak State Farm has been our insurance carrier for years, and there is never a question who we will recommend to our friends and family. Their team is amazing and so helpful. I had an unfortunate incident that required me to file a claim. I was so incredibly nervous and anxious. Rick personally walked me through everything, assured me that everything would be okay, and then took care of every need that we had to get us back to normal. Love these guys. They are what you want an insurance provider to be! read more

Leslie Stouffer is my preferred agent with Babusiak State Farm. She is available when needed and for our personal accounts she takes care of me and my family. Babusiak State Farm also handles our 3 family businesses; roofing, residential bldg and remodel and structural repair. Babusiak has been our agent of choice for many years. They are knowledgeable and understand our businesses. They are available in a crisis and keep our accounts updated. Thank You, Tere Weatherly 7/8/26 read more

The company for which I work has used Rick for more than 8 years. He and his staff operate at the pinnacle of professionalism and efficiency. Our commercial property insurance for our 2 locations are with Rick and we could not be happier with the level of service, follow up, and knowledge. I have also used Rick for my own renters and car insurance. If you are looking for someone to help with your insurance needs, you need look no further. You will not regret it. read more

Rick goes so far and beyond on everything he does I'm not sure where to start, I am his account executive in the Rocket Mortgage program and the number of people he has helped in incredible ways is beyond my guess at this point , don't mind saying I even did some personal investing of my own with him due to how impressive he is . read more

My husband and I have been clients of Rick Babusiak for more than 10 years and are extremely satisfied with the professional guidance we have received. Rick is very good at anticipating our needs and suggesting opportunities that have served us well. The staff is friendly and personable and always responsive to our questions. read more

Kimya and the entire team at Rick Babusiak Agency are top notch and always put the customer first. Every time I have interacted with them I leave feeling like family. Highly recommend reaching out to Kimya for any insurance questions you may have. read more

Sydney was very helpful and prompt in obtaining proper correction of some inaccuracies resulting from an accident involving my wife in which the other driver was at fault, driving through the red light. Very professional and kind. Thank you. read more

Sydney was super helpful and easy to work with. I had to change cars and during an already confusing process with a new car purchase Sydney made it super simple and walked me through changing cars and coverage! read more

I called about my auto renewal/home premium and Sidney did a fantastic job answering my questions and providing all the information I needed. Great customer service and very knowledgeable! read more

Our experience was wonderful. Kayce was very detailed oriented and explained each and every item. I would highly recommend anyone to give them a call for assistance. Very trustworthy!! read more

This office has extremely helpful staff who are always willing to answer the phone answer your questions and help you any way they can.

Expect excellence! Not like any other insurance office in the Triad... Setting the standard in the financial services industry.

Excellent, kind, and very helpful customer service from Sydney. Got my new car added to the policy quick and easy. Thanks!

10/10 insurance agent, 1/10 dancer. Fortunately he only needs to do insurance. Great company!