Please be careful when using this body shop and my life lesson learned. They were recommended to me by my local insurance agent, because other insurance approved shops were booked out for several months. This was a simple bumper replacement totaling about $1200.00. So, I thought they would be appropriate for this minor repair. First glance, the shop reeks of cigarette smoke, and there was a strong diaper smell in the office. My husband cautioned me then are you sure you want to leave your car here? I should have listened and left at that time and patiently waited for another insurance approved body shop. I gave the benefit of the doubt and after speaking with them, they assured me that they would be able to repair. I left my car for several days. Upon pick up things initially looked ok, but when I opened my hood to replace the washer fluid noticed several plastic clips missing. I later emailed and called the office, speaking with the owner who let me know he would go over everything and make the repair himself if necessary. I returned my vehicle and was without again for several days. When I went to pick up the second time, the edges of the wheel wells were not painted, and were the first time, plus should match the rear. I refused the vehicle, and again left with them to repair. Several days later, I went to pick up the vehicle and noticed that things were loose and talked with the office manager. I was told that the vehicle appeared to have been hit causing some problems with the bumper, and I let them know that was not the case. How can I know with all the simple mistakes that were made on my car that it was not done in their shop. Anyway, to make a long story short, things went downhill fast. I will admit I have never been so angry at an individual/business and unfortunately my anger showed. I let them know I would be seeking additional assistance, from another body shop, insurance, and legally. I did do all the above and because of the repair being so minor, not much can be done at this point that does not cost me more time, money and loss of the use of a vehicle. Ultimately, I did seek assistance from a reliable well known body shop, who replaced the loose, broken clips at no charge. I was advised that the work was subpar, and to wait and see what the paint did over time. Anyway, as you can see from the photos the paint is peeling at a rapid rate. I am currently on a waiting list to have the vehicle bumper repainted at my expense. So, as I stated earlier, my life lesson learned. If you have a newer car, please be careful if you decide to use this shop. Their reviews are based on older vehicles, which I am sure they would probably do a good job. However, new cars are basically plastic, and require a specialty shop to do those repairs. read more

See all