I've been with this company for years! Never had a problem until this year. I receive a monthly…read moretext message with the amount I owe every month. I usually text back (Charlene) with which card or bank account to use for paying that amount. Ihave text messages to prove this. They NEVER accept partial payments. I always pay what I'm told. I pay a little over $600 per month. This month, during the holidays, I get hit with a $950 bill out of no where. Naturally I call to find out why. I was told I made a partial payment back in July (even though they don't take partial payments) and the balance had been rolling over every month. I asked why wasn't I told this back then or in the past 6 months that I've been paying my bill. They said they have no control over billing. Apparently, this is the billing departments fault. Not once was I told there was an additional balance for 6 whole months!!! They basically said it's not their problem. So I had to come up with $940 during the holidays and right after I lost my sister. They took no accountability for this mistake. I was only told they don't have control over billing. It makes no sense. Even Charlene said it wasn't right but she couldn't so anything to help with the mistake they made. I'm now looking for other insurance. Buyer beware!! They'll mess up your bill and throw their hands in the air. Charlene was nice in apologizing but it didn't help me at all.

I've always had a great experience with Katrina! She's so caring and helpful!! I 100% recommend…read morechoosing her!!

needs decent customer service and ability to submit timely information to home office so policies…read moredon't cancel.

I was with this Denise Elliot for 5 plus years while I lived in Durango and all I can say is She…read morewill take your money but will hold your refund and pay outs for as long as She wants I moved out of state 5 months ago and I have yet to receive my refund I would never do business with Her insurance company Ever!!!