I've been with this company for years! Never had a problem until this year. I receive a monthly…read moretext message with the amount I owe every month. I usually text back (Charlene) with which card or bank account to use for paying that amount. Ihave text messages to prove this. They NEVER accept partial payments. I always pay what I'm told. I pay a little over $600 per month. This month, during the holidays, I get hit with a $950 bill out of no where. Naturally I call to find out why. I was told I made a partial payment back in July (even though they don't take partial payments) and the balance had been rolling over every month. I asked why wasn't I told this back then or in the past 6 months that I've been paying my bill. They said they have no control over billing. Apparently, this is the billing departments fault. Not once was I told there was an additional balance for 6 whole months!!! They basically said it's not their problem. So I had to come up with $940 during the holidays and right after I lost my sister. They took no accountability for this mistake. I was only told they don't have control over billing. It makes no sense. Even Charlene said it wasn't right but she couldn't so anything to help with the mistake they made. I'm now looking for other insurance. Buyer beware!! They'll mess up your bill and throw their hands in the air. Charlene was nice in apologizing but it didn't help me at all.

This agency is crooked and should not be in business. We had State Farm homeowner insurance for…read moreyears until our agent died and our policy was switched to this agent. The first thing she did was increase our premium $800. Then she sent an incompetent "inspector" to take pictures of our property because we are supposedly in a restricted area. This "inspector" didn't even get out of her car to take pictures from the road, then stated that our roof needed to be replaced. Our home is 20 years old and in excellent condition, and the property is beautifully manicured. The roof has 40 year architectural grade shingles in excellent shape, with at least another 20 years of service left. We tried to get this agent to come see our home in person and she wouldn't even drive over to take a look, saying "it's up to the underwriters". We talked with our neighbors and other insurance carriers and found out State Farm is looking for any excuse to drop home policies in Colorado because of supposed "high claims". Fortunately, we got bundled insurance (home and 2 autos) from a better A+ rated company for a much lower premium. DO NOT TRUST THESE PEOPLE! They won't even refund the money they took out of our checking account.