I'm extremely disappointed with my recent experience. I was clearly told that the price I agreed to was the "out-the-door" price, which was supposed to include tax, title, and all fees. That was a major factor in my decision to move forward with the sale. However, after completing the paperwork, I later found out that tax and title were not included, despite being promised otherwise. This feels misleading and dishonest. Transparency is the least I expect when making a major purchase, and this dealership failed to deliver that. Instead of feeling satisfied with my purchase, I'm left feeling misled and frustrated. I strongly urge anyone considering buying from this dealership to double-check every detail and get everything in writing before signing anything. I hope the dealership takes this feedback seriously and improves the accuracy and honesty of their pricing communication. read more

Don't wast your time with their service department. Took my bike in for service and it was a nightmare. -they have no idea how to work on carbureted bikes -they told me the had to re-jet my carb -when I got the bike back and it ran like crap, they changed their story and said they never re-jetted the carb -overfilled my oil on the service so it sprayed oil all over my bike (see picture attached) -bike leaks MORE oil after having a top end job than it leaked BEFORE they got into the cylinders. Whole service team is a joke. Nice people. No idea what they are doing. read more

Riders Harley-Davidson - Oil sprayed all over bike because they overfilled the tank. - Motorcycle Dealers Near Me - Trussville, Alabama

I found this place while looking for a motorcycle class so I could get my endorsement on my license. So, I signed up online and paid the fees, the week of the class I received a call from the instructor Jason. He was calling to confirm I would be in the class Friday night. I was excited as it has been over 30 years since I rode. Friday evening finally came, and I was ready to ride. As I walked in the main doors and was greeted by sales and training staff. I had to fill out a little more paperwork before the class started, so glad I got there 30 minutes before class started. The class that night went till about 9:30ish and was very informative. Saturday and Sunday were almost all hands on, the bikes you get to learn on were Harley Davidson 500's. These are the most basic bike Harley makes but was surprisingly nimble machines. Finally on Sunday afternoon it was time for the evaluation. Up to that point I was nervous about passing the riding portion. As soon as it was my turn, I just did it. I didn't have to think about what I needed to do; it just came naturally... After speaking to some of the staff I realized that it does not matter if I ride a Harley or and Indian. They truly love riding and the comradery with other bikers. When I am ready for my next larger bike, I will return to Riders Harley as I feel they would take care of me. read more

Clean nice Harley dealership. Not from the area but everyone was pleasant. Good stock, typical Harley prices. I will return if In the area again. read more

So, I'm riding down I65 last night. Yeah. That I65...one of the worst roads ever. Anyway, I hit a pothole and crack my rim. To make a short story long, I get hooked up with a tow truck in Warrior. A guy named Cornbread (if that wasn't his given name then i don't know what to tell ya) over at J&M Towing got me down to Trussville. I showed up to Riders at 845 - 15 minutes before they opened. Jackie was workin the parts and service counter and saw me roll up. He got me in, found me a takeoff rim and a cup of coffee, and started working. Few minutes later, we find that the takeoff wasn't any good. These guys sent people all the way down to Pelham to find me a rim that would work. Seriously above and beyond what I expected from any dealer. Everyone was friendly and helpful the whole time I'm waiting. Great group of people. Even if you're not in a bind, stop in and give these guys a chance. They'll earn your business! read more

I visited Riders HD to promote roller derby on Bike Night this past month. Let me start with a disclaimer that I know nothing about motorcycles or biking culture. However, from the layperson's perspective, this is a fantastic shop, and Bike Night is a great event. The interior is open, very clean, and filled with a sparkling variety of bikes and accessories. The staff was very friendly. By the end of the evening when I left, there were about 300 bikes/bikers in the parking lot partaking of cookout fare and enjoying live music. So from an outsider's perspective, great venue, great people, and great event! read more

This has been the worst experience. BUYERS BEWARE!!!!, I bought a 2018 Harley Iron 1200 and within a week it had an oil leak after saying it had been serviced which it had not. They supposedly fixed it. Within 3 days I was stranded with oil gushing out. I called there roadside asst. and they charged me 40 dollars and never came and got me. I took it back and they tried to say that someone came along randomly and over tightened the bolt on the primary cover and broke it. Blamed it on an imaginary person and said that my warrantee, which I have extended ones wouldn't cover it. They said that I was not allowed to have my bike serviced there again. I also ordered a seat and someone cancelled my order without my knowledge. This store is full of nothing but liars and crooks and and will say anything not to have to fix your bike. WATCH OUT! read more

I was able to trade in my old bike and get a Heritage Softail at a reasonable price. Felt they lowballed me a bit on the trade in, but they had what I wanted in stock so I could ride out that day. Staff was friendly but not pushy. They had my bike back within three hours when I took her in for maintenance. read more