I've lived in Greystone Summit for almost 3 years. I've rarely had maintenance issues and if I have…read morethey've been handled expediently. Lately, 6 months, I've had numerous issues with my apartment. Including both my AC and heater going out when the weather was fluctuating. During this time, I reached out to the apartment complex and was told that it would be handled. It took almost 2 weeks to get it completed, it was suggested for a heater to be placed in my apartment temporarily and I have a dog. I was told I would not receive a discount on my rent because at one point I had to run emergency heat. Additionally, my toilet seat is broken, I sent it a maintenance request for a new toilet seat. I haven't heard from maintenance or anyone in the main office. This request was sent on April 1st, 2025. I live in a one bedroom apartment with one bathroom.

Kudos to Steve! Being relocated from Miami to Knoxville was a big move for my husband and I,…read moreespecially during a pandemic. Steve's willingness to go above and beyond gave us the confidence we needed to move into our apartment without even touring the property in person. Steve took time to answer all of our many questions, sent extra pictures of the area around our apartment, and overall attended to us in such a way that made us feel great about our decision to move here. We were not disappointed upon arrival. This property is gorgeous and immaculately maintained, the apartments are spacious and comfortable, and the location is great - close enough to be convenient, yet set in a beautiful setting surrounded by nature. Thanks again to Steve for making this transition such a smooth and positive experience!

They are the best apartment management team I've ever had. Very responsive, kind, and proactive…read more They continue to make great additions to the property, which is great! Fingers crossed Valet Trash is next Could not recommend this place enough.

This is the best place I ever lived, the only thing I didn't like was that I had to do laundry in…read moretheir laundry centers instead of inside the apartment because they don't have hookups but I would absolutely live here again. Honestly never should've left. I left and went to one of their sister locations Eagle Pointe and let me tell you to never ever live there. Trash. Kingston Pointe was very communicative about anything going on in the apartments, they kept everything clean and sprayed for pests without us having to ask, and we never had any problems with the neighbors who would live there. They have some great amenities and amazing staff!

Riverside South is a very family/pet friendly community with an amazing maintenance and office team…read morethat work hard to provide an awesome and affordable apartment home experience. The property sits on the beautiful river and has many mature trees. Many of the residents go out of their way to be kind and welcoming which I appreciate! If you're looking for a wonderful place to call home that's also a great value, Riverside South might be the perfect choice.

I lived at this complex for several years. The unit I had was on the back of the building across…read morefrom the Clubhouse. There was very little noise and the 2br unit was under 400 dollars. With a police officer living onsite I felt very safe, which is important for a woman living alone. Management was friendly and helpful.

I have been living here for just over a year. I love the little complex. As a single woman, I feel…read morevery safe and secure. The price cannot be beat, with the inclusion of wireless and water. I would recommend for anyone who is looking for an updated, clean and locally run facility. Also, the little pool during the summer is great for lounging and relaxing!

From the owner: One Bedroom Apartments from $650…read more Located in West Knoxville just off Middlebrook Pike between the West Hills and Gallagher View Exits. We are minutes away from Bearden, Cedar Bluff, West Hills, Turkey Creek and the upscale shops of West Town Mall. We are also 10 miles west of downtown Knoxville and the University of Tennessee. Located in the superb Knoxville City and private school systems. Choose your lease terms from one to twelve month lease. Our pet-friendly community features completely remodeled apartments with modern kitchens and new appliances, large walk-in closet, and on-site parking to name a few. We also offer a number of community features including: smoke-free apartment homes, Free Access Wi-Fi, Free Cable, Free Water and Wastewater, Pool area, plus so much more!

One of the things I do is recognize people who I have had the pleasure of meeting and knowing for…read moreseveral years and who I'm quite fond of as human beings. Those two individuals are Ashley and Kristin at Lovell Crossing. I have moved on but I lived at Lovell Crossing for 8 years and these two ladies were more like family the whole time I lived there. They are wonderful and without question superb managers who go out of their way to please the tenants that live there. They had a very difficult time when mother nature was not very kind and hit the complex without mercy. They shined like bright diamonds when dealing with tenants who were not so kind but as managers had to protect not only the tenants but the property itself during that time. Congratulations and best to two of the best!

To be honest I dreaded the idea of apartment living after having owned a home for 20 years but a…read moredivorce forced me to sell my home in the settlement. My daughter and I shopped around and fell in love with this complex. I have lived here almost 5 years now and it is quiet, clean and, as other reviewers have said, the maintenance crew and administrative staff are pretty phenomenal. If something breaks, they usually have it fixed the same day. I have a beautiful view off my back porch and the apartment itself is very nice, with crown molding and nice looking fixtures. Plus you are 10 minutes from the mall, 5 minutes from Turkey Creek and 2 minutes from Pelli. I'm very happy we chose this property- I have had no complaints whatsoever

This apartment complex is the best in Kingsport. It's close to the Hospital and shopping centers…read moreand other places. The Staff is A-1. Willing to help and very friendly. Staff Is a great asset to the Company. Very professional. I feel very safe here and they have an onsite Police Officer. Recommend Cross Creek Apartments if your looking for a home to live in. They are also Pet Friendly

This has been a terrible experience all around. Strap in for a long review…read more Before I begin, TLDR: major leaks, "fixes" that create holes, holes that don't get fixed, bugs, and a front end staff that seems to have more of a "that sounds like a you problem" attitude than a were so sorry attitude. Now, if you'd like to know the stories, here we go. First, we haven't even been here 3 months - so a "newly renovated" place shouldn't be having all these issues. Our story begins as we find this apartment listed for 1400ish and request a tour. As we come in, the front desk person brings us to the apartment and we walk through. When we get back, she let's us know that the 1400 price point is only for non renovated apartments and that the price for this one is 1600ish. More than we wanted to pay, but it does look nice and we are sick of hotel living, so we agree. In retrospect - change the price of your listing if you have NO intention of renting any apartments to new residents at that price! But, I digress. When we have our move in walk through, we are checking things - doors, windows, drawers, and etc. As we are about to attempt to open the upstairs windows we are interrupted with, oh those windows are being replaced in December. I don't know what possessed us to not check them after that, but we didn't. Turns out not one of the four upstairs windows opens at all. When we move in we notice several issues - this is incldung, but not limited to several sockets are so loose we can't plug anything in without it falling right back out, closet bar so loose it is ready to pull out of the wall, ceiling popcorn falling all over the floor, second floor windows WILL NOT OPEN (a safety concern as that is the only option for egress should the unthinkable happen), and others. We bring our list to the front, as requested, and the front desk person, whose name begins with K, so I will use that initial to refer to her from here out, says that she will get maintenance on those things right away. As we go back to our apartment we are met by several neighbour's over the course of the day who let us know in no uncertain terms that they are moving out as soon as their contracts expire and that Cross Creek does not care. We stupidly chalk this up to them being upset about being forced to relocate so their old apartments could be updated (and they could be charged more rent). In retrospect, that sucks too. That should be illegal. Anywho, we move in and after about a month we wake up to a hole in the downstairs ceiling. A pipe was leaking. As soon as they open (@ 10 a.m.) I go down to the office. It's actually about 10:15 when K finally shows up. Instead of an oh I'm sorry, I'll get someone there right away, she asks me why I didn't call emergency maintenance and says that is supposed to be done first, but she will go ahead and put it in 'for me. Excuse me? Sorry, but how are we supposed to know that? And isn't that kind of your job. Not wanting to be a Karen, I just say okay thanks and leave. Maintenance comes out, fixes the leak and says they will need to wait until it is dry to patch. Of course I understand that. This happened on Saturday so I ask if that means around Monday or Tuesday and says yeah and leaves. It has been almost 4 weeks - we are still waiting on that repair. The gentleman who has the task of fixing the closet makes and leaves a large hole on said closet and puts in a bar that does not allow for a normal hanger to put on in a normal way - it has to be put on and then slid down. The maintenance worker let us know that windows would be replaced so they would not fix it at all. The best they could do was leave one stuck open - its stuck open about 4 inches- that is not egress by any stretch of the imagination. They did send out a window guy as well. He assured us they would help, but that has been almost 2 months now, and we have heard nothing. Last week we wake up to a huge puddle in the living room - low and behold, yet ANOTHER leak in our "renovated and more expensive" apartment. They come out, discover that the micky-mouse fix that was in place before on the water heater had failed. They put the same "fix" on again and call it done. Guess what? Surprise, surprise, it failed again and yet again we wake up this morning to a leak in the same place. I am currently waiting on maintenance - for over 2 and a half hours. On top of all that, there are bugs - one huge roach landed on my mom's face in the middle of the night; the drawers have broken and come off tracks: my closet door did the same thing just the morning. Good Lord - does anyone know how to get THE HECK OUT of a contract like this? Seriously, this is turning out to be the most lipstick on a pig slum I have ever seen.

The Cook Loft is a fabulously fun place to hangout, have a party or spend the weekend in Knoxville…read more It's directly across from the parking lot next to the Bijou Theatre. I was at an event at this loft and fell in love with this place. You are conveniently located in downtown Knoxville, close to many venues, the University of Tennessee, restaurants and bars. It's a 2 bedroom loft with 2 full bathrooms. This would be ideal for a Football Game Weekend! On their website it states the rates. 1 night = $495 UT Football Package (2 night minimum stay, $700 per night) = $1400 Even though it is a little pricey, think about it for 2 couples you have a 2 bedroom apartment with a full kitchen that has a lot of natural light (moonlights too), living room & dining room area. If you stayed in a nice hotel it might be around $400 per night, and you wouldn't even have a full kitchen, dining room, or living room. So for me, I think this place is totally worth it. I think you should check it out if you are from out of town or even live here. I really like this place. The only thing I wish it had was a rooftop to sit and hangout on. Other than that I love the Cook Loft! Hope you love it as much as I do!! Cheers & Enjoy!

Rented for my husbands surprise 40th birthday party and it was absolutely perfect. The owner went…read moreabove and beyond to help make the night go smoothly, he was even so kind to come by and help my kids get the TV to work in one of the guest rooms! Highly recommend for a great experience and fun atmosphere in a fantastic downtown location!

An amazing community in a beautiful location! I'm proud to call One Riverwalk home! I was drawn…read morehere by the gorgeous riverside location, great amenities, and convenience to my work. But I will stay because of the wonderful sense of community! I love my neighbors and the One Riverwalk team!

I LOVE living here! The staff is great and so personable, the apartments are beautiful, and the…read morelocation is great! If you have pets this is the place to be also! They love any kind of animal here!

I have to agree with the poor reviews here; I've lived at Woodmeade, now branded The Henley…read moreApartments, for three years now. I previously lived in Shelbourne Towers and despite the occassional roach I can honestly say I would move back there in a second if I could. The Henley's buildings were built in the 70s and they flex & creak very loudly when you (or your upstairs neighbor) walk around; the reviewer who said not to plan on sleeping in if your upstairs neighbors are early risers is spot on, and given The Henley's elderly and middle-aged population that is common. Noise levels in my bedroom & living room exceed 60dB just from the tenants above walking around their apartment, and I dislike knowing that I cause similar annoyance to the tenant below me. Many tenants of apartments & townhouses lock their dogs outside on the decks in the evenings and on weekends and let them bark nonstop, and management condones this because they don't want to scare away pet owners (and their willingness to pay large pet fees) by requiring that they properly train and care for their animals. Bringing me to another issue: Bugs. I haven't seen many roaches but every spring and fall I have ant intrusions through cracks in the drywall that are very hard to combat despite frequent visits (or at least requests to the office for visits) by the Orkin man. There are acres of kudzu providing erosion control for the hills The Henley's complex is nested in, which has recently become a prolific breeding ground for kudzu bugs. They don't bite, but they hop on your clothes when walking from your car to your apartment then seek out cool, dark places (so if you take off a shirt and throw it in a laundry hamper without checking it first, they start exploring), they smell unpleasant when smashed, and if smashed in contact with skin they will cause irritation and rashes. The Henley's efforts at controlling these bugs has been ineffective so far (as of November 2014), I assume because of the sheer amount of kudzu surrounding the complex. The reviewer mentioning the "whitewashing" of walls by a non-painter is absolutely correct. I didn't have a problem with messy paint jobs on Shelbourne Towers' cinderblock walls, but The Henley's drywall looks bad with white paint slathered on. They also don't mask power outlets or light switch covers during painting so the cream plastic has a messy, built-up white border. The maintenance staff also tend to be somewhat messy, as another reviewer mentioned. After some drywall work I found drywall paste caked on my light switches, kitchen faucet, the sink itself, and on the dishes they took out and left on the counter to make room to wash their hands. While the office and maintenance staff are very cordial and attentive, the propery is poorly managed. They frequently do things like pressure wash sidewalks with tenants' cars parked along them, covering them in dust & grime; re-roofing leaky buildings and not cleaning up stray nails in the parking lots; and closing & repaving lots during school semesters when there is little extra parking capacity. Bottom line, if you can afford to live somewhere else that is a similar distance from campus, do it. Location and the staff are the only things The Henley's 40-year-old, stick-built, messily-maintained complex has going for it.

Like any good domain run by Satan, this apartment complex beckons and invites! It's a nicely laid…read moreout and well kept property with smiling leasing agents to lead you down into its bowels of Hell. While you are signing on the line... all is good... and you'd swear you could hear cherub wings rushing in the background to welcome you... then you move in. Quickly your life plumets into darkness... leaks appear out of nowhere, riotous parties are heard to come from unknown apartments in the middle of the night. No one mans the front desk and the phone calls go unanswered. Trash accumulates in the dumpsters, and appliances seem to spontaneously break down. You become suspect in all the wrong-doings inherent in the property's demise. A tenant burns down a section of the building containing your flat... you lose everything... and the management does nothing. You are forced to move all your remaining belongings within 3 days - water, smoke and fire debris is everywhere, but management is not. Where have THEY gone? No refund of security, no "Hey, how can we help you?" No response to e-mails or phone calls - just silence... the lambs are on their own as the wolves peer, unseen, through their blinds. Escape is brilliant! The sun appears as the dregs of the property fade in the rear view mirror!

I have renewed my lease 3 times and have been very satisfied. The staff really works hard to…read moreaccommodate you and at times I can be a difficult tenant. Apartments are very nice and well maintained. Location is obviously convenient to West Knoxville but also accessible to UT, downtown and North Knoxville. Property amenities are great and the valet trash service is an awesome touch!