super cute boutique in the downtown square area! lots of selections, including accessories as well

I placed an order on 1/17/2023 for a Valentine's sweater. My order moved to processing but nothing happened after that. I reached out weeks later to figure out what was going on, and received a rude email telling me I had placed a "pre-order" on the sweater (no I hadn't. In fact, I wouldn't have ordered at all if it was on pre-order, as I really didn't care either way about the sweater. Why would I wait weeks/months, since they don't tell you how long pre-order is, for a sweater I only halfway cared about). I just received it on 2/6/2023. It's a Hanes Ultimate Cotton sweater that sells for $16 online. The price on RiffRaff? $54. The print job is fine but that's literally all they do. Buy a cheap sweater and print on it, and take nearly a month to do it. I could've bought one hand stitched off Etsy for that same time and price. read more

Terrible customer service. They argue with you and expect you to know that the inventory in store is different than online. Very condescending and rude experience with Kali. Currently trying to cancel my order. For context, I ordered something marked "preorder" but it said it was "in stock" in store so I assumed the "in stock" message trumped the preorder. I emailed explaining that I was super hopeful to get this in time for my Bach trip Sept 13th & was met with rude condescending responses from Kali basically insinuating I can't read their website and should know their store inventory is different than their online inventory & there's nothing I can do. Trying to cancel my order ahead of time before letting them ruin more of my Bachelorette fun, but now of course Kali won't respond. Save your money!! read more

Not impressed with cloth material. Went to wash a shirt that was worn one time and found a hole already. Material is light weight soft and ready to crumble. Paid top dollar 36$ plus shipping. Sent memo to them but no reply. read more

Riffraff - Women's Clothing Near Me - Fayetteville, Arkansas

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I have never had a worse experience with a store. I placed an online order in November! It somehow got lost and I could barely get help. The emails I received were rude and short. I finally was able to replace the order back on November 30th and have not even been notified if it's shipped. I received an email saying the fulfillment process began and usps is awaiting the item, that was over a week ago with no changes. I try to email the business for some help or any info on my order and I am just ignored. No one responds. Truly the worst shopping experience I have ever had. Unbelievable. read more

Awful customer service. Your order will sit in "fulfillment" for WEEKS without moving and when you try to reach out- you won't get any kind of reply. Numerous times I tried to call (they're no longer taking phone calls!), email, and even DM on Instagram- no response whatsoever. Finally, I disputed the charges (because, yes, they'll still take your money!) with my bank and THEN someone decided to reply to one (of my many) emails. Absolutely horrific customer service and shipping- DO NOT BUY FROM THIS PLACE! I wish I'd listened to all the other bad reviews because they are 100% correct! It only gets 1 star because I can't give ZERO stars. read more

The staff members were SO great!! Totally entertained my chatty 5 year old while her teenage sister and I tried on clothes. We were in a rush and didn't purchase anything but have made it a point to be back tomorrow when we have more time just because the girls were so sweet!! We come here every time we are in town and always end up finding something super cute!! Great price point and such fun stuff!! read more

I placed an order on their website 8 days ago and it has yet to be shipped. I contacted customer service and was told they have a small staff and I will receive an email when it does ship. No idea on when it will actually be sent out. I purchased something as a gift but would rather cancel my order. Thank goodness I didn't pay for priority mail. 'Free shipping' is a joke. read more

I've followed this boutique on IG for years and finally made my way to Fayetteville so I knew RiffRaff would be one of my first stops. I was SO impressed by their store and selection. Everything is soooo well organized and so eye catching Their owner's eye for design is clearly shown throughout the store! The staff was friendly & I left super excited about my new Friday + Saturday tee! If you're in the area it's a MUST to stop by! read more

Riffraff - Women's Clothing Near Me - Fayetteville, Arkansas

I ordered a month ago it was a Christmas gift. I never received my ordered no updates I call the store 3 times never heard back from them. I'm out my money no Christmas gift. I would no order from this company ever!!!! I really need the boots I feel the ripped me off . Merry Christmas to u hope u enjoy my money. I will be contacting my credit card company plus the better business for on line business. Buyers do not wasted your money or time ordering from them read more

I bought a sweater this time last year from Riffraff. Dry cleaned after wearing - went to put it on this year for thanksgiving and it's literally coming apart. I emailed customer service and was told they'd let the buyers know. Letting your buyers know for future reference so you don't continue to sell low quality product that falls apart after one wear does not make me want to continue supporting what I thought was a customer friendly small business. This lack of care for the customer and the products sold make me REALLY appreciate the NWA small businesses that practice the customer service they preach. Riffraff is not one of those. read more

Loved Riffraff in Fayetteville AR!! Really cute merchandise. Quality seems great too!

Such a cute boutique located on the Town Square. They have to trendy clothing at boutique prices. Cute jewelry, gifts, summer-wear, bags & a few home goods like cups & plates. They've carried Mudpie & Creative Coop. I bought a pair of the faux Valentino spiky shoes which were used their photo shoot. They were in my size & bought them for $5! Love their sales rack. The staff is usually very nice- mostly college-age girls. One of my favorite boutiques! read more

Riffraff is a very popular apparel store, and I never leave there empty handed - even if I didn't plan to get anything. They always have trendy, high quality outfits, and their staff has always been incredibly helpful when I've had questions. Their in-store experience has always been top notch. I have never ordered online, so I can't speak to that experience. Riffraff also offers really adorable and trendy home goods as well. They have a lot of Arkansas (hooray!) and Texas (noooo!) goods and apparel so you can show off your home state pride. The reason I'm giving Riffraff four stars instead of five is that there is another business in Fayetteville with a similar aesthetic that offers more affordable options. The clothes at Riffraff are quality but a bit pricey. read more

Myself, my sister, and our 4 daughters stopped by this cute shop while i visited Fayetteville last weekend for the TCU vs Arkansas football game. My daughter (a TCU student) and I had shopped at the Dallas store and were looking forward to seeing this one and it did not disappoint! It was easy to spot with the big red balloons draped up the building like a page out of Pinterest! So cute! So many cute things for game day, brands like Show me your Mumu, jewelry, and cute little gifts! Our sales associate Danielle was adorable!! She took her time asking what I was looking for, and brought things to show me that I may have missed! She was enthusiastic, dressed really cute with her game day look, and you can tell she loves her job! I'll definitely be back on my next trip to Fayetteville! read more

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My favorite store ever! I live about 45 minutes away from Fayetteville, so I do most of my shopping at Riffraff online. I've never had a bad experience. They have tons of cute, trendy items! I'm all about their tees. Their Charlie Southern and Friday + Saturday t-shirts are so soft and fun. I'm pretty sure I have at least 10 of them! The employees here are great too. I follow some of them on Instagram just to see how they style their favorite Riffraff outfits. Whenever I email/dm the store, I always get a quick and friendly response. Kynzee (who I believe is in charge of the main email for the store) is so sweet! She is very helpful with all my questions about my orders. My favorite thing about this store would have to be that it is run by a team of women. I just love that they are all about empowering one another, as well as their female customers! read more

I placed an order a couple of weeks ago after getting a notification that an item that I liked was back in stock. I placed my order on Wednesday, November 20th and my only option for shipping was to pay $10 for priority shipping. What the heck? I really liked this shirt. It's ok to splurge every now and then. A week later, I had heard nothing from RiffRaff about the status of my order. When I looked at my order's status on the website it said "cancelled" :( But somehow the money had still taken out of my account. When I contacted RiffRaff, they said there had been a mistake on the website and my order would be shipping out right away. I just received my order today (December 2nd) and thought it was reasonable to request a refund for the $10 priority shipping I had to pay for an item that took so long to get here. Makes sense right? Well RiffRaff's excuse was that because I paid with an eCheck, my item took longer to process. That's funny because I didn't pay with an eCheck. I paid with a good ole fashioned credit card and RiffRaff refused to refund the $10 for priority shipping. Such a bummer. Will not be shopping here again. Oh, and on top of that, the shirt was a disappointment. It came to me completely wrinkled :( read more

I ordered a hat 6 weeks ago. I still don't have it. I can't get anyone to respond to an email and they aren't taking phone calls. I'll never order from this store again. read more

THEY CHARGED MY CARD BUT MY ORDER SIMPLY NEVER CAME. Every time I call their "GIve Us A Call" line, it is "busy", and there is only an option to leave a voicemail. The girl I talked to in store had the most painful accent, and sounded so uneducated and admitted she had not one clue what she was doing. I never received a confirmation email or anything from Riff Raff. I still have not been contacted regarding my order that should have been here 3 weeks ago. read more

Please note, while I did visit their Dallas store, this review is largely based on my experience with their customer service manager and the owner, both out of Fayetteville, and business policies in general. I have to say, I'm very frustrated and disappointed with this store. I have fairly awarded them 2 stars because they do have some cute merchandise. That being said, their business model leaves much to be desired. I visited their Dallas store Saturday afternoon and purchased a dress for an event I have this weekend. Upon returning home, less than an hour after I bought the dress, I received a text from the bride giving the details of a much more casual rehearsal dinner than I had expected. I was unable to return to the store that day due to it closing early for a private event. I returned shortly after the store's opening on Sunday to exchange the garment for a more appropriate dress. I made a valiant effort to find a suitable dress, trying on around 8 dresses in total. There were few dresses in my small size in the store, let alone of the proper style, presumably due to the private party the evening before. The dress is still in the same condition it was at the time I purchased it, and given my honest effort to adhere to their policy of exchanges rather than returns, I was really hoping an exception can be made for me. This was not the case. The manager told me no so I escalated it to the customer service manager, who also said no. I further escalated it to the owner, who chose to just not respond to my email. I followed up with another email, all exceedingly nice, and was told no, again by the customer service manager. If you choose to shop here, be very aware that there is little room for error. As someone who chooses to shop at small businesses to show support for local owners, I can only say, what a slap in the face. read more

Selection is a little too pricey. Clothing is nice but not to eclectic. They had stickers with Hillary and Obama faces but no Trump? When you lean to far one side you lose half of the customers that lean to the other side. Provide all spectrums of political figures or leave politics out of your store completely. Customer service very friendly read more

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I literally never take the time to give feedback, but if this helps anyone to not have the same experience I had, then I will be happy... do not order from this store or buy anything in their store. The customer service is the worst I have ever experienced. They do not care that they sell defective merchandise. The absolute worst shopping experience I have ever had hands down. read more

I ordered something online on 12/10th that was never delivered. Even their "Route" tracking they make you get shows it as undelivered. I've been emailing with them back and forth for over a week and still don't have my sweatshirt OR a refund. It's now been a month and a half, and their customer service rep hasn't responded to my last two emails requesting an update on resolving this. read more

Ordered a swimsuit from them that's terrible quality and of course they don't accept returns. They gave a very inaccurate description of the suit on their website, and I would never have bought it if they specified that it did not have padding. What swimsuit doesn't have padding? Definitely never ordering from there again. read more

Best shopping experience i've ever had!! It's sad seeing people being so hateful towards a local, small business. Their employees are so sweet and helpful, they have such an amazing online store and online customer service and their store front is sooo cute. Besides their amazing clothes, they have so many fun home goods and giftable things!! Seriously obsessed with this place!! read more

Love this store and the variety of merchandise that they offer! I can't say enough good things about this store and the customer service that they offer. Make a point to visit Riffraff next time you are in Fayetteville, Arkansas! read more

A true Fayetteville STAPLE!! This adorable boutique has clothing, jewelry, gifts, unique Razorback tees, some home decor...all perfectly selected and merchandised to create such a fun setting!!! They're on the Fayetteville square and it's so fun to go during Fayetteville events like game days or the farmers market! They're always celebrating something and it's always a party inside!! read more

Love these ladies and this store! Lucky to have such a vibrant storefront in Fayetteville.

RT all these other comments. If I could give this boutique 0 stars I would... The customer service is horrendous. The people that work there act like their job is miserable or act like they are too good to talk to you. I honestly don't know how their store stays in business with the amount of negative feedback they receive. They have some cute apparel but its not worth giving your money to a business that could care less about their customers. I have tried to go in several times to see if maybe it was just the person that was working but its pretty much all of them... There are some amazing boutiques in Fayetteville so don't waste your time going into one that will give you a dose of "you're not good enough." read more

This is a Fayetteville staple. They are one of the original boutiques in town, growing to be a large online retailer. They have a fabulous window display, and the details and special touches inside are worth spending an hour just walking through the store. They are selective when they curate pieces for the store- taking into consideration their market and current trends. I love to stop here if I have an upcoming event, like a football game or a girls night, or shopping for the perfect gift for family and friends. You really could find something for everyone here. read more

Horrible customer service. I ordered 2 dresses, they took about 3 weeks to get to me, then they were way too short, so I just decided I would return them. I paid the $13 to ship back in time to get my "credit". I tracked the return shipment, and they received it over a week ago, I have yet to receive a store credit. I have sent several emails to their customer service and have yet to hear back. Do it waste your time here. read more

This place is a JOKE. First of all - NEVER EVER EVER purchase anything from their website. Not only is it all super tiny, but they charge you a MINIMUM of $10 to ship. I don't know where they get this number from because a t-shirt weight less than a few ounces shouldn't cost nearly that much! If you do make the awful decision to purchase something, and have to return it... DON'T! Sell it, give it away or just toss it in the trash. THE CUSTOMER pays another $10 to ship it back to their rinky dink store and then gets ONLY store credit. This all comes after weeks of trying to get one of their sales people on the phone or to respond to an email. I'm still trying to sort out a good chunk of credit I have with them. If they think they are stealing money from me, guess again. Overall - customer service is awful, clothing quality is awful, prices are ridiculous and I surely WILL NOT ever shop here again! read more

Ordered tee online. Good communication, Fast shipping and love the tee. Would recommend them

We visited the Fayetteville store on Friday looking for some cute and trendy game day gear, but I was so disappointed. The last time I was in this store, which was about 2 years ago, they had at least double the inventory, the customer service and employees were much nicer, and they were not as expensive either. I don't really understand how this store is making it with so little inventory at higher prices now. read more

The name implies that they would sell funky clothes for misfits (riffraff means people who have very low social status) however they sell trendy, overly priced apparel. I do enjoy some of what they have to offer but their items are completely out of my price range and I feel awkward every time I go in. Really, this is a store for upper class women and sorority sisters. read more

I can't brag enough on Riffraff! Seeing their growth is awesome! They have amazing customer service! All the girls I've interacted with are incredibly sweet, genuinely nice people! I've ordered a bunch of things because they now have FREE SHIPPING on everything, which is awesome, and every time something doesn't fit or just isn't for me, making returns have been incredibly easy! I'm stunned the reviews on here are so low! They get new items every single day, and if something is sold out in your size, you can sign up for a Restock Notify and get an email the second it gets added back to the site! I follow them on Instagram and they always post deals and discounts too! Riffraff is by far my favorite place to shop! I know whatever I wear from there will be great quality and very fashionable! read more

By far the worst customer service I've ever experienced. They do have great products but the lack of customer service makes me never want to shop here again. They're rude, and just down right do not care about the happiness of their customers. Basically, if you order it and you decide you don't like the item, (or find out that it's cheap as crap and "breaks" after having it for 2 days) returning it really isn't even an option and they WILL be short and rude with you. Support your local businesses by spending your money elsewhere. read more

I found riff raff randomly on instagram and I love their style! I wanted to order a shirt that was sold out, but luckily once I texted the store they put me on a restock list and contacted me when it came back in. The ordering process was very easy and I received my order just 2 days later. I'll definitely be shopping here again! read more

I love Riffraff! I don't get to shop here as often as I like to but if I ever need anything special and fun, I go to Riffraff. Recently I bought some bridesmaids gifts and I misunderstood the price and Riffraff communicated with me in a professional manner and gave excellent customer service! I couldn't give enough stars to the associates that helped me. I will def. continue to shop here and continue to recommend the store. read more

This is my favorite online store! They have cute, quality pieces that I absolutely love! I was recently contacted by the customer service manager about a return several months ago that was unresolved. Stephanie took the time to look me up in their data base to reach out to ensure that my return was taken care of. She went above and beyond to make the situation right & am looking forward to shopping regularly with my favorite online boutique. I would recommend them to anyone that I know! read more