I had such a wonderful experience with Rigali, Walder & Haughey Orthodontics. I did Invisalign with them and could not be happier with the results--my smile looks amazing, and I feel so much more confident. The entire team made the process smooth and stress-free from start to finish. They were always professional, friendly, and willing to answer all of my questions. I really appreciated how attentive they were and how they made sure I was comfortable and informed throughout my treatment. I can't recommend them enough to anyone considering orthodontic care! read more

I suggest carefully reading Judith S's review, which mirrors our own experience. As she described, "The only problem that I had was that I tend to ask a lot of questions and become doubtful about this and that, when it comes to medical procedures. I'm like that with all doctors--in fact I'm like that with everything! But she did not seem to be able to handle this very well and seemed to become irritable when I would ask my questions while feeling my fear and doubt." Though Judith was forgiving about this behavior, I would categorize it as condescending and defensive. Additionally, the wait times are absolutely out of control. We have waited a short 15 minutes and up to an hour +. We have never once been seen on time in nearly 4 years of orthodontics treatment. This is in contrast to another well established practice in the area where we bring our other children. The ultimate care is going to be fine, but it is wild to have to set aside an entire chunk of a day for an appointment because there is an impossibly long wait time and distain, disgust, and blame from the staff and doctor when asked if an end time could be reasonably close to the start time. read more

Took all four of my daughters to Dr. Walter. She's great and my kids teeth look beautiful!

Great office. Friendly helpful staff from billing to appointments to the hands-on care. Very professional and clearly understand teens (primary patient base). They explain everything and are very clear about the treatment plan. Appointments are generally outside of school hours, which is a huge plus. They make sure you know they are available in the case of an emergency although we did not have one. I felt like I could contact them any time and not be a bother. As compared to our previous orthodontist we went to for another child, this is a whole different experience. The "other guy" made us pay each time before our kid could sit in the chair! We didn't know there was any other way. This business has a flexible payment policy -- not heavy handed with the financial transactions. Of course you *do have to pay, but you knew that. They also worked with our insurance provider to minimize our paperwork load. Bonus: wifi (pretty standard now but still nice) and free coffee. I highly recommend these providers. read more

Very clear about the whole process. The offices is extremely accommodating with scheduling of appointments. Unexpected issues are dealt with very quickly so my kids are not uncomfortable. Love the staff and the doctors. The office is a fun comfortable place that really understands the patients needs. read more

I highly suggest Dr. Walder. She treated me for a few years to give me the best and most precise result that I can only dream of. She is kind, friendly, charismatic and always positive. I was going to both offices: Northampton and Easthampton. All the staff is very attentive and polite. After the alignment is completed, they are still welcoming you back anytime to take a look or clean night retainers. read more

It's a great place with pleasant staff. However, several times I had to wait for quite some time for the doctor to see me. The longest time I have waited was around 30 minutes... But this extreme was not a regular occurrence, so I let it slide. Usually they are quite organized, and they definitely do a good job and treat their costumers with respect. Recommended. read more

I refer to Rigali and Walder Orthodontics as the fast food of Orthodontics.You sign in at the computer , wait and then go and sit in a dental chair next to a couple of other patients in dental chairs waiting to be served. I never developed any relationship with any staff or doctors. Plus they talked us into doing Invisalign big mistake they had to reorder new sets because there was a problem with the fit and it threw the timing so off that my son was in college and still in braces. He gave up at that point and I feel like we really lost out. My next kid is going to a smaller office that we can be treated like individuals. What a concept !!!! read more

I don't know WHAT could be "as good as it gets: but Dr. Walder is great! It's been a little over ten years, but my teeth are still in good shape from her work. I'm now 75 years old, but I had to have orthodonture because I had a narrow tooth removed from the very front of my lower jaw, and that tooth had been crooked and over the years it had pushed the upper teeth out of alignment, so one of the upper front teeth was way out in front of the one next to it. It was quite noticeable when I smiled. And with a big space in the bottom, well, it was unbearable! Dr. Walder seemed to know all the things that had to be done to move the teeth in just the right way and the right speed to get them to do what she wanted them to do. I can't quite remember how long I had the braces on. I think it was under 2 years, and then there was a period of wearing an Essex (?) retainer, which was just about invisible and pretty comfortable. I had to go through periods of pain from time to time while the teeth were moving , and sometimes there was a sharp place on the hardware--for that they had stuff like clay you could put over it. Dr. Walder was always very sympathetic with my discomforts. The only problem that I had was that I tend to ask a lot of questions and become doubtful about this and that, when it comes to medical procedures. I'm like that with all doctors--in fact I'm like that with everything! But she did not seem to be able to handle this very well and seemed to become irritable when I would ask my questions while feeling my fear and doubt. I don't BLAME her, in fact, I would probably have been the same way if I were in her place. But you should learn to deal with it, as a professional, I think. It is just occurring to me NOW after all these years that she mustn't have been accustomed to the patient in the chair asking questions. They would have mostly been children and teens! Analyzing what the orthodontist was doing would have been the last thing on their minds. "Is this gonna hurt?" and "When is she gonna be finished." and "Why do *I* have to go through this when none of my friends do?" would be more like it. And then the parents would have been a different kettle of fish. That really was a problem for me, that she did not tolerate my questions and doubts well. However, I do believe all my questions and doubts were not based on anything but my own fears and had nothing to do with her work! What did I know about braces? One of my daughters had had braces when she was like 8 and 9 --that was my only experience with orthodonture! So I recommend Dr. Walder, and also Dr. Rigali, whom I had once when I went in for some kind of readjustment to a permanent fixture I had had affixed to the back of my lower teeth to hold them in place. She seemed to be more confident and cheerful and less likely to mind if I asked questions. The whole office seems to be run very well. The waiting room would always be running smoothly with children and teens being dropped off, of waited for,picked up, or waiting. Everything was clean and bright, and while I was still a patient there, they had the office redesigned in a most interesting and attractive, unique way. I went to the office on route 9, 269 Locust St. Northampton, in the Silk Mill building, easy to get to and from, always parking, even though a little jammed sometimes! Oh, and also, I still go in there to buy my Fluoride, which is less expensive there--but you have to have been a patient there in order to do that. Also, it's because of them that I still use fluoride on my teeth every day. I would recommend to anyone that they take themselves or their child to this orthodontics. office, based on my experience. I mean, I imagine they must be as good as they were 10 years ago, if not better!! read more