Very Concerning Experience - Lack of Care and Respect…read more My family has had a deeply concerning experience with Maison de Lafayette that raises serious questions about patient care, communication, and basic standards. We already had a pressure-relief mattress topper prior to admission and requested from day one that it be used. Despite repeated requests throughout early December, there were ongoing delays, poor communication, and lack of follow-through. The resident had no bed sores prior to entering this facility, and bed sores developed while in their care, which is extremely concerning. The mattress topper is still not on there. They are blaming maintenance but medical orders were given. Dietary care has been unacceptable. The resident has been on a renal diet for years, which is clearly documented in her chart, yet meals provided were not appropriate for renal or diabetic needs and were often high in salt. On one occasion, after returning from dialysis, the resident was given only a dry bologna sandwich with no water, which is completely inadequate. Basic daily care has also been lacking. The resident was not being changed into clean clothes regularly, affecting comfort and dignity. Additionally, colostomy care was not performed properly, with the flange not being changed as required, increasing the risk of skin irritation and infection. There were also serious concerns with respiratory care. The resident's CPAP machine was not applied until 11:49 PM and many nights not at all, despite being required overnight, even though the patient is very alert and aware. This delay raises concerns regarding safety and adherence to prescribed treatment. Most troubling was an interaction with LPN Sonny P., who spoke to family members in a condescending and dismissive manner when we asked reasonable questions about the mattress topper. Families advocating for medically necessary care should never be treated this way. Additionally, we requested to speak with the Director of Nursing and the Nursing Facility Administrator at 4:30 PM and asked for a phone call within 20 minutes, but as of 6:00 PM, we have yet to receive a response, which demonstrates a lack of accountability and communication from leadership. Overall, this facility demonstrated poor follow-through, inadequate care, and unprofessional communication at both the staff and leadership levels. Families should proceed with caution and be prepared to advocate strongly for their loved ones.

My mother was admitted to Maison de Lafayette for rehabilitation after a hip replacement. I can't…read morebegin to express the wonderful care my mother received. The care and rehab department was high quality. The facility is beautiful and smell free which is very rare these days. Everyday that I visited my mother I was greeted with a smile and a hello. I would "HIGHLY" recommend Maison de Lafayette for rehab or for permanent placement for a love one. Thank you Maison de Lafayette for a wonderful experience.

this is wonderful facility , the employees areall well trained, friendly and caring. the food is…read moregood as well. i was only in for a week n

I came to stay with my mom when she had double knee replacement surgery. The following are things…read morethat I witnessed while helping to care for her. There are some outstanding, very caring nurses and nursing techs here in this hospital. However, not all of them are very thoughtful at all. If you have a choice, please go to another hospital to get rest and recovery. On more than one occasion, my mother was awakened from sleep to be asked if she was doing okay, if there was anything she needed. There is an excruciatingly loud speaker with no volume control in the room and the front desk will not hesitate to make blaring announcements when they're looking for their staff. When you're trying to sleep, the last thing you want to hear blasting at 110 decibels is "NURSE SO AND SO, PLEASE CALL THE FRONT". It would be funny if there weren't post-surgery patients being jarred awake every time it happened. The volume of noise in the hall was also terrible. Not everyone needs to hear the laughing and carrying on that goes on in the hallway. "YOU GOT SOME CHUX PADS IN 108?" "WHAT'S THE (unintelligible medical information) FOR SO AND SO?" I'm talking about yelling, people. In a hospital. At 9:30 at night. Another thing not to do in the middle of the night? Go into a sleeping patient's room and turn on the overhead light so you can empty the trash. The food on the regular menu is very, very salty. Most meals, she could eat only about half of the food because the rest was so salty. When I asked for my mom to have a low-sodium menu, they said they'd have to check with her doctor, which I understand and is completely logical. Some of the staff's comments were absolutely inappropriate. My mom had a double knee replacement, and her recovery was very painful. On two separate occasions, the staff who came in to care for her implied that she was crazy to have both knees done at the same time. One said, "My knees hurt too, but I'd never let a doctor butcher me up like that. I just put some vinegar on them and they're fine." The other: "What in the world possessed you to do both at the same time?" My mom and I looked at each other, absolutely gobsmacked that they were saying these things, especially since she was having such a difficult time with the pain. There were times that she called to get help to move around because she was in pain where she was. When she needed to go from the wheelchair back to the bed, she had to wait over 30 minutes before she finally decided to just get in by herself. When the nurse finally showed up, she scolded my mother for not waiting for a tech to help her. If they're that worried about being sued for a slip-and-fall, then they need to get to their patients the first or second time they ask for help. All these things being said, it would be unfair not to say that the actual physical therapy staff were absolutely outstanding. They're highly professional, seem knowledgeable and were very personable. These guys get five stars. Edited to add that I did contact the hospital to discuss these things, but they didn't get back in touch with me.

Best place ever!! Unfortunately I had to use them twice many years in between both accidents of…read morefalling. They were excellent then, they are even better now, if that's at all possible! Everyone working here is exceptionally kind, caring and compassionate while helping pl

LaBorde Therapy is exceptional! Their therapist and staff are expertise in the field and provide a…read morewelcoming environment! They have helped me begin my healing after my accident and they will continue to help me recover. I have been told that I am healing so quickly and I would have to agree! They have been extremely helpful in teaching me how to manage my symptoms, remedy and address the underlying issues. I am optimistic that I will make a full recovery because of the knowledge therapist! Thank you for all that you have done for me!

This is a awesome family clinic best doctors and nurses. The staff is very professional, this…read moreoffice gives quality Care to everyone I would recommend this office to anyone that needs good quality healthcare

I love this dr and her staff, very caring and professional workers , her nurse Megan is awesome,…read moreI'm so happy I chose this place to take care of my needs

So I just want to do a real quick review on the XpressMed Urgent Care by Walmart in crowley.. so I…read moregot bit by the dog.. IT WAS MY FAULT!! And I waited over 12 hrs before going get it checked on and what not.. Dr.Drew was AMAZING!!!! He number me stitched me up (missed a few places but went back and numbed those areas before continuing to stitch me) made me as comfortable as he possibly could. They are very gentle there.... this is day 2 after the xpressmed urgent care visit. They called to check on my finger (called the night I left because where a stitch was it was starting to split and was told it was going to) they ask how it feels..(numb because my dog broke the tip of my bone) they ask how the wound looks. They were also asking if I went to the hospital (which I didn't) and were very happy to know I didn't... this may seem odd to some of you but to me these acts of kindness are far beyond their duties. And to me that's very personal. So with all that being said I'm going to recommend to everyone to go there for anything and everything.

Absolutely the most AMAZING staff. I have never been to such a friendly place in my entire life of…read moreANY BUSINESS WORLDWIDE. I seriously didn't want to leave they were so cool. The receptionist to the nurse to the dr. If you live anywhere within 100 mile radius of this clinic you must go here. I am on a cross country road trip and just google mapped it. Easy access off 1-10. Again I can't thank them enough for being so awesome!!!!!!!! Thanks guys!

Dr Menard and staff are very thorough and compassionate about patients. They ensure their patients…read moreunderstand results as well as upcoming care needed. Take the time to explain what is going on. Keep up the great work!!!!

Called the family medicine clinic today as a new patient to make an appointment, and honestly, the…read morecustomer service was disappointing. The attitude I received made me feel like I was bothering them just by calling for help. If you're answering phones in healthcare, a little kindness and compassion goes a long way. Maybe a customer service class is needed. On the other hand, THANK YOU to the kind receptionist at Dr. ViAstor's office. They didn't have any availability, but she still took the time to listen, help me, and talk me through this difficult time. That kindness meant more than she knows.

The day shift of techs are very rude, lazy, and they are there to collect a little paycheck! I went…read morethere to get my medication regulated, and left with my car keyed by the day shift John! I was told they don't have cameras, and the investigation didn't lead them to believe my car was damaged there. Btw my medications are still not regulated. It was a waste of time, and a waste of medicaid dollars! In addition, I meet with the therapist once, and she formulated a whole incorrect picture of me when she reported to my sister. A follow up appointment with my psychiatrist was never made, and they didn't bother to connect me with a therapist. Social services stayed locked up in the room all day collecting a paycheck. By all means, just avoid this place!

Oceans has an excellent team of compassionate care givers who actively respond to my calls. This is…read moreso rare in the psych wards that I have sought out rating their excellence - my adult son is bipolar , schizophrenic. His voices are consistently evil and loud For the first time, he admitted himself rather than hurt himself ending up in the medical unit near death. Because he was there, he has begun using coping skills to prevent following the voices. He is actually making progress. A mother rejoices.

Easy to find. Easy to talk to. It is hard to talk to anyone about myself but now I can go online,…read morelearn about what I'm going through and feel safe. There is no judging. There is no expectations.