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    10 years ago

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    Midwest Center for Womens Healthcare

    Midwest Center for Womens Healthcare

    3.0(2 reviews)
    3.4 mi

    I had an Ultrasound scheduled on December 30th at 8:30am. This appointment was made weeks in…read moreadvance, Our family had a rough healthcare year, due to that , our out of pocket was met. This meant my ultrasound would be covered 100% by our insurance.. I was looking forward to not paying one more bill. I get a call at 3:45pm on December the 29th from a less than sympathetic office member who tells me that my appointment was canceled due to the ultrasound tech being sick. I asked was there not another Ultrasound tech available, they said no. This was odd because it is a large practice. So now I'm asked if I want to reschedule after the Holiday. Well that would be fine but I thought now I'm responsible for what my insurance won't pay. I wrote a Google review about this and obviously upset the office Manager, Charlene. She called and mentioned that the Marketing department saw my review. I requested from her that since I did not receive 24 hrs notice (as they require from their patients), would they pay or write off the 30% of what my insurance won't cover. I was told absolutely not and if they were to do it for me they would have to do that for everyone. So although I have been a patient for 10 years and not defaulted on one bill, this was the answer I received. Even though they canceIed on me, less than 24hrs, they put their staffing issues and cost onto their patients. I really felt like I was just a number to them. Now I know why the office staff all have rude attitudes, it comes right from the top. Absolutely no Loyalty to their patients at all. Oh , then that same office manager sends a letter giving me the same pathetic answer in writing too. So bottomline, skip this office if a caring attitude is important to you. Not sure if the doctors know how their patients are valued. Btw... Long phone hold times too.

    This was my first visit with Dr. Korzen and it was awesome. She took the time to get to know me and…read moremy history. She is very professional and personable. And her staff couldn't have been more helpful.

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    Midwest Center for Womens Healthcare
    Midwest Center for Womens Healthcare
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    Rim Chung, MD - obgyn - Updated August 2026

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