NWI has completely earned my trust as a competent, customer-focused company that has gone above and…read morebeyond expectations more than once for me. I understand that tree removal is not an easy task - ever. They always have to deal with less then ideal environments with trees in horrible positions, ready to damage anything around them. I've never heard of a tree removal for a tree standing in the middle of a field with a nice road right up to it and no buildings, fences, mucky swamp water, steep hillsides, or structures getting in the way. I'm sure they guys would love that, but it never happens, no. Every job is always a nightmare that they have to study and plan around so the area isn't damaged. I'd never make it in that industry. About a week after a strong storm did damage to a lot of trees last year (May '25), I had a sick tree fall on some dog training equipment I have in my side yard. I needed to get that tree off the equipment quickly. I called three different tree/landscape companies nearby and not only did NWI call me back first, but they made room to take care of me in the middle of a very busy week for them - they were booked solid do remove the hundreds of trees down due to the storm a week earlier (I'm sure they were working late into the evenings then too - you know... storm cleanup)... but they came THAT AFTERNOON to remove the 60'-70' fallen Red Pine. They did it in fifteen minutes, then took another fifteen minutes for cleanup, then they had a truck come and remove the debris from the roadside that evening. Done. I didn't expect that kind of service in the middle of a disaster cleanup, but they came through for me. That's just one shining example of why NWI will always be my tree and landscape guys. They've remove other trees and ground the stumps for me; they trimmed back tree branches from the roof of the house, etc... To top it off, they're always nice to work with, personable, efficient. Every one of the broads they've got working in the office, answering the phone, and orchestrating logistics are just as sharp as anyone I've dealt with. It's nice to get hold of someone who knows what's going on around her, what the guys in the field can and cannot do in a moments notice - the girls simply have their finger on the pulse of everything going on - and that's THE person you want to deal with when you need help. It doesn't matter who answers the phone, they all are sharp as razors. I don't care what anyone says; when a company comes through for you once, you remember that... when they do it three times with consistent results; well that's when they become your go-to company. I tip my cap to the owners. A company's spirit follows the spirit of the owners, no matter what... always. Working with them tells me that the owners give a rip about their customers and I cannot say enough good things about them.

It is impossible to just get a simple rough estimate out of them. I received five emails from them…read moreasking for more and more and more information even though I sent them a picture of the tree stump. They would not give me a rough estimate. Any other company would have just looked at the stump and given me a quote. After five emails I still don't have one. I will go elsewhere.