11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

Incredibly overpriced for the quality of work. There is a way you can patch scuffs. They didn't…read morebother. Husband ended up fixing them after I was out $45 for what amounted to two crap shoe shines. Never. Again.

+ literally just picked up my alessandro vasini boots & the experience was absolutely great. the…read moreservice i had done was to lower the heel & the fit was excellent. great craftsmanship. great service at a reasonable cost. yes, i am very pleased. so much in fact i will be back to have the same service done for my yves saint laurent jonny boots! .

Wonderful service and she extremely skilled in repair, I highly recommend her Patti's Leather &…read moreShoe Repair

Got new boots and wanted side zippers. Took them to Patti and job done as well as her work is…read moreexcellent! Thanks again Patti! Lee Taylor

+ had taken my yves saint laurent boots here some years back to be treated & the guy was cool…read more attentive. courteous. took a few days before they were completed & the service was great. i'm seeing a lot of negative feedback but i never had an issue. however, i am discovering now the place has permanently closed. although i had a great experience, it seems maybe because of what others went through they couldn't make it .

I have used this shoe repair service twice and although their work was satisfactory, I found their…read moreattitude somewhat lacking. They gave me the feeling that they couldn't care less if I brought my work to them or not. They not friendly at all and they made me feel unappreciated. I may go back there but, if I do, it will be because all the other shoe repair shops are close.

Absolutely horrible brand they have no customer loyalty l've been buying red wings for 30 years and…read morel just ordered some for myself and my workers so they brought a truck out and the customer experience was horrible 1 honestly rather walk on nails then to deal with them again. and they told us they was gonna leave the ones they had in stock and not only did they didn't leave them they also said the did leave them and they got my order all wrong after spending thousands

Horrible customer service. Pressure sold me on a pair of boots with lies about how I've been buying…read moremy shoes all wrong, and how the boots would wear in. Placed me on a sizing machine, proclaimed I usually wear a 11 1/2, to which I replied that I wear a 10 1/2 - 11 typically. Didn't realize until I was home that he had slipped in a size 12 on me. Attempted to return them, and all I got was an offer to fill them in with inserts. I spent $400 + with them, and when I ask to try on a half size smaller, and possibly exchange them, he simply said he couldn't help me, got up, and walked in the back leaving me alone to gather my things and leave. Even the Red Wing site states to expect to buy a half size SMALLER than you normally wear. I now believe he didn't have my size, but instead of stating that, he sold me what he had. Horrible service, avoid if at all possible.

I was greeted with a smile;) always nice to see. This was my first time visiting this store. After…read morereading the reviews on this app I was comfortable trusting this business with my shoes. I explained to the kind manager my dog damaged my Birkenstocks sandals and I was seeking a cleaning and polishing to make my shoes presentable once again. I don't have a before picture but just imagine dry scratches on the sides & straps. Super neglected, I needed help. And boy did I receive help. I prepaid a reasonable price for the service agreed to, and we set a convenient day for pickup. I'm a happy customer. All the marks are now gone & I was impressed with the quality of the work done, and pleased to see how beautiful my shoes look once again! Yay! I will definitely be back should I ever need help with my shoes again, and am very grateful for the exception customer service!

I think the work here is incredible! My Frye boots are shiny and resoled! I've been here many…read moretimes! Very fair and timely! Come see my friends!