So . . . As a few people who posted here have already said, the service is beyond a disaster,…read moreuncaring and unengaged should be added to dead slow. The pastry didn't cut it either, we've been trying Pasteis de Nata all over the country and Fabrica comes in near the bottom of the pile. The filling tasted like Bird's custard from a can and the crust was mediocre by any standard.
In other words, over-rated and don't bother. Unless . . . You want a cheese sandwich. The redeeming feature is that once it arrived we had an excellent Tosta Queijo (Grilled Cheese). Without the redemption this offered our experience this rating would have undoubtedly been a one in the Yelp scale.