Ritchie could not care or less for the customers that sell equipment thru them; totally unprofessional saleman. The sytem did not display proper information that I, as the customer seller, provided them. Last minute posting, just flopped under 'Documentation' without any order. The size of Ritchie has gone to their employees's heads. I WOULD NEVER SELL THRU THEM AGAIN read more

The Connecticut location currently faces significant management challenges. Customer Service Manager Fallon exhibits unprofessional behavior, and the Yard Manager often communicates in a confrontational manner. There have been concerns regarding her interactions with both customers and employees, which may impact the overall working environment. Improvements in management professionalism and communication could help enhance the customer experience and staff morale at this location. read more

Very disappointed with this purchase ! The set of forks Rithcie Bros. advertised is incomplete information just enough to get the monkey off their back ! Very cheap product made but not recognized buy the company that name is on the forks. When I called Cascade they told me there is no such a product, so most likely Ritchie Bros. sold a copycat that's worth $280 Twice the price plus taxes and commissio ! That's a rip off for the product that is worth $280 and underratedPaid over $700 Garbage product I will close this account and never do businesses with RITCHIE BROS Also, I do not recommend this company Bj C, read more

Ritchie Bros. Auctioneers

Do not trust this business with personal information. They are aggressive and will back each other up. They do not care about your business or you. They will defame you and put you down if it affects their money. Do not go here or register to bid online. Miller is suspect at this point having this big a pool of personal information is not being protected. They are fiat aggressive and threatening. I know they victimized me. read more

I called this guy to sell my crane last year, I paid for this crane almost $200,000,000 from them and when I sold it back to them couple of year later, they said that it was sold only for $ 70,000.00 this company is the worse to sell equipment they still money from you but when you buy something from them they make sure they charge you a very high percentage. In March I also sold 2 pallets of blue stone and Denise the salesperson said to me that they only sold it for $30 both pallets when I bought from them in January for more than $1,000.00. and that they decided not to charge me for their fee. Base on my experience I believe this is the worse auctioneers that I had ever deal with it. never again. read more

I've sold a lot of vehicles through them in the past, it's a convenient way to get rid of unused equipment. Fees are high on small $ sales, but what do you expect? Professional organization, the largest industrial auction company in the world. All started from small beginnings back in my home province in Canada. That's just a little bonus for me. :-) I have never had bad experiences at this site, or any of their other locations. Don't expect to buy little crappy items and get the same priority as a million dollar piece of equipment. But all are welcome, and it is a fair and transparent process. My last sale, I managed to lose 15K in about a year. But that is no fault of RB. Was my own stupidity buying the wrong vehicle that then had mechanical issues. Was at least nice to have an easy place to dispose of it for a few bucks. read more

Sold me a forklift and then I went to pick up and it wasn't there and they couldn't find it. They kept my 30k and it's been 3 months and they haven't returned the money. That are absolute crooks stay away!!!! read more

I bought a cat 305.5e2 through these idiots. the machine itself is ok; however, Ritchie Brothers is in the business of screwing the small business with insane interest rates and not wanting to work with their customers. Do not buy from them, they Do Not provide a good return on your hard earned money. read more

Winning an auction turned into a nightmare they take every penny they can screw you out of even after all the fees they charge 2.9 % for using a credit card now I know the POS they use charge them about 1% they steal an extra 1.9% from you greed and very unreasonable . I do not recommend using them to buy and sell. They are also liars and cheats The bad reviews speak for themselves....... read more

Use any other auction site. i purchased a skid steer and there shipper tried to extort money from me. then after 2 day they deliverd it late night with a flat tire that i was not told about. so now its sitting on the side of the road. i have no way of getting a tire anytime soon. there ironclade insurance is a big joke. read more

They have really gone down hill. Massive massive company running on like 10 employees. 2 kids in the yard and two people in the office. And 2 sales guys for all of the united states. And 4 people guarding the gates. No one answers the phone. Ever. Absolute nightmare to get paid. Equipment gets lost in the yard and in their system. Don't sell with them if you need your money anytime soon. Give a extra month at least. They also double charge their auction fees. To the seller and buyer. read more

A lot of great units, just choose yours, bid and win. Just win a great semi truck that is in a great condition, it required just to be detailed and regular maintenance. Happy with this purchase read more

Really bad, really bad, really bad! Sold an item before the official closing time. Absolutely no communication. Called to try and find out what the issue was - person could not speak English. Real joke! But folks disposing of the product don' care so this so called auction company will remain in business! read more

Be careful to read the fees charged. All actions charge fees but their seem excessive. $100.00 for items under $5,000. If you buy an item for $5.00 you pay $105.00 plus tax. You are charged a transaction fee on each item you buy. If you buy multiple items your transaction fees could far exceed the amount for you items purchased. You are better buying from a private seller. I will not purchase from Ritchie Bros in the future. read more

I called these guys to sell my container in the auction and I talked to a salesman name Steve He told me that he can sell my container for around $6000 brand new container. He told me that's the price he's been selling it for in the auction. When I called him after the auction and I asked him how much did you sell the container for he told me he sold the container for $3000. Then now these guys send me a cheque $3000. They told me they're gonna only take 10% and they took 25% out of $3000 so be careful salesman name Steve is a big-time liar so be careful. read more

Hard to navigate site, ridiculous deposits, just to bid, watched an item for two weeks that I was wanting to be at on. Finally, after getting the stupid deposit in, the item was no longer up for auction. This leads me to believe the item never was there to begin with. My guess is, equally it's hard to get your deposit back.! read more

I would give it less stars if I could. I bought one thing that would take a few minutes to fork lift load and I have been waiting in line for almost 4 hours. I started 11 trucks back. They have one guy loading with a fork lift. Worse ran yard I have ever seen. read more

minus 1000000 what a joke, they told me $195 fee for any tool, not every item. items sold for $25-100 & now I owe them $175-95. & you have to ship items to there site, which is no not cheap, would have been better to list on any online site for Free, or minimal fee of $5-30 way bette. read more

Purchased 2 Work Benches. Arrived at 12 noon to pick them up 5 days after the auction and waited in a line of about 20 trucks. some trucks were allowed to cut in front of the line, which was rather irritating because each truck took about 20min to 1/2 hour to do their pick up. Not sure why they were special except that it seemed if they talked with the Security Guard long enough, he would let them in ahead of everyone else. We finally got, out of there around 4:45pm so it took over 4.5 hours to do a pick up with most of that time waiting in the truck for our turn to pick up. Very poor system for pick up and not efficient at all. Only 2 employees helping and they don't allow you to load your own truck by hand if you wish. It would have been difficult but would have much preferred loading it myself as apposed to being forced to wait 4.5 hours for a fork lift. I initially gave them 1 Star but decided to modify the review because the actual auction experience was fine. Also when we did get a fork lift driver to help us, he was a true pro on the fork lift and did a great job! read more

I bought a truck there and started a heavy equipment repair company that basically requires the use of the truck in order to be in business. The truck has an issue with the title that prevents it from being transferred into my name and prevents it from being registered. I called several times trying to get ahold of someone to try and figure out what is going on with it. After leaving a couple messages I finally got a hold of the lady in charge of titling there a week before my temporary plates expired. She told me the dmv put a stop on the VIN and it should be taken care of within 2 weeks. I asked if I could get new temporary plates as mine would expire prior to the 2 weeks. She said she would find out and call me back, she never did. The two weeks came and went with no communication from RB, and no responses to my messages. I got a call from someone from that I think is in the finance department in Canada wanting to talk about the truck. The bank they used to finance it called her asking about the title since they hadn't recieved it yet. She called the auction house here and found out that I can't register the truck. This is when I found out that the (VLT) stop was put on the VIN 2 days prior to me posting for and picking up the truck. I called and left a couple more messages with the titling department here with no response. I finally got a hold of her on another call that I initiated where she basically said it's not their problem and washed their hands of it, even though the stop was put on the truck prior to me buying it. So now I'm paying on a truck that I can't drive, don't own and can't sell. I can't use it for my business, which pretty much puts me out of business before I could make enough money to pay for starting the business. read more

I just love these guys. I buy a lot of non-functioning machines from Ritchie Bros auctions and I've had nothing but top notch experiences. Once I drove from Utah to Sacramento to pick up my equipment to find out that they weren't open that day. I couldn't believe it! I called to find out my options and upper management called an employee and brought him in to work JUST to let me get my stuff. Can you believe that?! On a different trip, after another looooooong drive, I got to the auction site 10 minutes late and they stayed open to let me get my machines again. They're a big business but they treat their customer like they're a small mom and pop shop. read more