No wonder Rite Aid is closing locations. Walked in on 10-07-25 at 6:12pm to get some ice cream with my son. Lady at the thrifty stand told me the family she was finishing helping were the last customers. Confused I asked we can't get two cones of ice cream, she stated no because I'm the only one and then everyone is going to want me to help them. I then turned around and saw one customer waiting at the main register, I then said if I can wait til she's done ringing her up and she said she couldn't. I then told her I would take my business elsewhere. We drove across town to the Coldstone owned by locally by Ricky Patel. FYI the only reason we decided to go to Rite aid was due to the fact that we were in that area already. read more

Very nice. Safe clean & practiced! They have their Christmas stuff out. A bunch of good stuff. Open environment. They had holiday music playing too! I picked 2 Christmas trees and went to checkout. Paid for the order and wished a good day! Good service and store! Recommended! read more

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Ice cream is good however the customer service is always rude and one time the person giving me ice cream cough on her hand and didn't wash their hands. read more

Trash outside over piling! Store shelves are empty. Limit selection on ice cream! Staff is polite and respectful!

I've been going to other Rite Aids since the pandemic began. They have all been helpful except this one. Even if you call ahead repeatedly about your prescription they cannot get it together to do what they say. Once they asked me to sit and wait SIX hours. And their attitude could not be more condescending. I have been using Thrifty/Rite Aid for over 25 years. By far this is repeatedly the worst pharmacy ever. I won't be back. They should not even be getting money from the government to vaccinate people, they are so inept. I will be reporting them to the state board of pharmacy. read more

I would give this place a better rating but the store itself is pretty much in a sketchy abandoned shopping center, which is getting better with more businesses moving in and the updating on the shopping center- paint, landscaping etc. The best thing about the store is the ice cream, yes that thrifty ice cream. There is usually a line for the ice cream especially after the nearby high school gets out at the end of the day. Once you get to order ice cream though just choose your flavor/flavor's and enjoy- No seating though, so it is basically to go or you can stand out front of the store I guess. The rest of the store is clean and has most of the things you might need from a Rite Aid which is like CVS, Walgreens etc., The store has a pharmacy, liquor, makeup, house goods, seasonal item's etc., The store usually has one check stand open sometimes two, never seen the third one open. This store is in need of some modernization I would say. I would come back to shop, but I usually come here for the ice cream. read more

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Ever since I started going to this pharmacy because the save mart one closed I been having to deal with the workers in pharmacy especially Sonia. She was very rude seems to not care about your situation and answers your questions like if we're bothering her. I'm disappointed and makes me miss save Mart staff I wonder if there's anyone we can complain to? read more

I agree that the ice cream is great. Been eating Thirfty's Ice Cream since the late 1960's and it's always good stuff. However... The overall experience of the store is pretty much typical Madera; dirty, run down, neglected, etc. This is a store that was built in the 1960's and it shows. Don't expect the HVAC system to keep you cool in summer or warm in winter. Then there's plenty of trash drifting about the parking lot, and the sidewalk in front of the doors was last cleaned during the Reagan Administration. In a word, nasty. You don't want to see the bathroom, but don't worry you probably won't as they are pretty careful who they loan the key to, i.e. teenage boys need to go before they get to the store cuz' they're not about to let you in there. The staff are nice, and they always try hard to serve and are friendly. But the store just feels like so much of Madera, seen better days and tired of trying. All that having been said, we shop there all the time. Crazy? Well it's close to our house and we get the big Wellness + discount of 20% on everything and, here's the main reason, it's 10x's better than shopping at the Madera Wal-mart. This Rite Aid is never crowded, expect for the ice cream counter, but the store is usually quiet and easy to browse and find what you need. Wal-Mart in Madera is a seething mass of humanity, about as pleasant a shopping experience as eye-surgery, so we usually go to this Rite Aid because, while it's dirty and run down, at least it's calm and the staff are nice. read more

Helpful and fast service. Great old school ice cream counter good location. Good deal on holiday gifts.

The ice cream is the best thing about this store. The staff are super rude and don't seem to care for their customers. My mother and I had came in to get drinks and my mother forgot her card and the cashier grew impatient and kept pestering me with having to pay and put in my information when she saw that we didn't have our card at the moment. I felt that she wasn't understanding at all. Customer service needs to improve. read more

By far the best ice cream in town! If you haven't tried their store made ice cream you are missing out. This place is highly recommended for the ice cream alone. I recommend the rocky road and their cookies-n-cream. read more

Great ice cream!! Staff is very rude, and unhelpful... Only a few of the cashiers are super nice!! The manager is very helpful and makes sure customers leave happy!! They do need to reconsider some of the rude staff!! read more