Lora B. is exactly right! (no I don't know her). Tony will explain everything to you about the…read morework needed on your vehicle. He uses only OEM parts and his work is first class. We are very happy with his work! TW Restoration is a better alternative to the insurance company recommended shop. The choice is yours, use it wisely! I'm very glad I chose TW Restoration and Collision Inc. and highly recommend that you check him out!

From the owner: Has your car or truck has been damaged in a collision? Or maybe your Corvette or classic car or…read moretruck needs expert service? Put your vehicle in capable hands - T.W. Restoration & Collision of New Bern, NC, has the experience, training, and technology to do the job right the first time. We have over 28 years of relevant experience, including interior, exterior, and minor mechanical work. TW Restoration: Where Quality & Craftsmanship Are No Accident!

Perfect job restoring the front end/bumper on our E46 330 CiC which was the victim of parking…read morebumper in front of Spunky Muldoon's. On time and at the price in the Estimate, highly recommended.

Outstanding customer service with Wes & the incredible staff. They will get the job done & get it…read moredone right. Any issues with the repair later, they will quickly assist until you're satisfied. Car repairs never seemed so easy with Caliber Collision in New Bern!

I wish I could give this team more than five stars! My whole…read moreentire experience was flawless. You're greeted with a smile alongside knowledgeable and professional staff from the front of the business all the way to the back in the shop. The process was hassle free, I was kept updated through a text message system which was great. I was kept updated daily with the progress along with any changes made. Everyone knows how annoying it is to receive call after call with a shop while trying to work and live your day to day life, so this was very convenient for me considering I work in healthcare. I was called once my car was ready and the guy that called me was so polite and made me feel like I had known him for years! What stood out most to me, was I was even asked if I needed any help getting items out of my rental car and making sure I was happy with the work done on my car! You do not get customer service AND quality work just anywhere. However, Caliber has truly proved they have both. I hope the entire team gets the recognition they so desperately deserve!

I backed into a truck tailgate (my bad) and dented the back bumper and rear quarter panel of my…read moreHyundai Sante Fe SUV. I took it to E&J and they told me I needed a new tailgate as mine could not be repaired and still close properly. I took it to Ipock's Body Shop and they flawlessly repaired the tailgate and matched my pearl white paint exactly. The cost was $6K LESS than the other shop quoted. They also detailed the car before returning it to me. I'm one happy customer. My insurance company worked directly with them and they had my car for about a week.

Their body work does very good work but it is slow. My son's one year old Toyota was smashed in…read morethe front from hitting a deer at night. The car has been in Ipocks Body Shop for 6 months now. My son has to use my car to get to work. I am getting tired of waiting. It is Nov. 2021, car has been there since last May-6 months is to long. Car is another year older as new models are out now. I don't know why it has taken so very long, the car was still drivable and worked. The front as just smashed up.

Does great work. Gets work done on time with quality. Matches the paint well. I would recommend…read moreBears painting!

Although I was so distress at my truck being damaged, I was comforted by the Bear auto body…read moreemployee that they will get me back on the road. They did not lie. When I went to their office, I was shown what damage was done to my vehicle and how long it will take to get my vehicle fix. I was happy with the repairs and I would recommend this autobody shop any day. Keep up the good work fellas.

Mr. Gary is senile and very rude. He cussed me out over a bill that he hadn't sent! I would never…read moretake my business there.

Go see the review left on the Facebook page you're not going to want to do business here. He told…read moreme 2 days it turned into 2 years. Substantiating documents are attached take your time out to read them. Also the 69 mustang he had turned out to be a 67 mustang I don't know how you mix the two up. He blocked my phone number and Facebook from the page. Even as he lied to my wife about my vehicle being painted. I haven't seen any sense of nobility or righteousness from this guy but he prides his business on "HELPING" military members. Update: He has deleted/ deactivated the Facebook page and unblocked my number. Then proceeded to threaten me because other clients want to know what's going on and more of them are upset. Update March 1st 2020: After receiving threats from a Joe Furniss on Feb 28th Tom sent me a additional 12k invoice adding on to the 40k on a vehicle that isn't done yet meaning 52k . I sincerely believe he's running up number so he can keep my vehicle on a debt collect. Update March 14th: Tom says some alarming choice words to me about shutting my damn mouth and my career. He also refuses to stop working on my vehicle. However he finally got around to painting my vehicle. While the paint is well beyond great it doesn't do it any justice. Because my problem has always been about his ethics and greed pushing my car off allow people to jump ahead of my restoration. After going through all the threats and being disrespected it's just not worth the trouble. At the end of the day I'm not sure what this guy's problem is. Wish I could say more. *2 images added*

9/2/2020 I've been going back and forth on leaving this…read morereview on Crystal Coast Custom Cars Shop that worked on our cars. But after learning he's jerking 2 other Marines around. (Actually worked with me at Intel Bn, how unlucky can he be that we met by mistake) I have no choice. I have too many screenshots to post, can't post as many as id like. I would not recommend Crystal Coast Custom Cars, and Tom Cairo to anyone looking to have a vehicle restored this will be lengthy but will give you the context of the dishonestly, unethical, and unprofessional actions taken by Tom during the 19 months of hell trying to complete my vehicle. In January of 2019 my wife Amanda and I decided to have our 1968 Chevelle and 1964 Falcon restored. After researching businesses we found Tom and decided to give his business a shot as they were local and that would allow regular visits to check on progress etc. My father always taught me to be an extremely cautious individual with people, so I ensured I did everything right (So I thought). We had several meetings with Tom, and he looked over both cars for approximately an hour once he was complete he needed some time to work up the invoices as expected. We did however asked to do a walkthrough of his shop which we completed. Tom likes to talk about all the work he has, and all the jobs he has lined up which gave me a few concerns. I followed up with some questions. How do you keep up with all the work? He stated he has a team of retired Marines that comes in to assist. How long will our restorations take? He replied 8 months and how cool it would be for his first double reveal for 2 cars. How soon with they be started? He stated in two weeks after we sign the contract. Mind you, none of these were honest answers which we found out later. We signed the contracts after liking the answers he provided, and the walk through of his shop. Tom picked our vehicles up on or about February 14, 2019. I want to say it was sometime in March Tom told us he bought a new shop, and was moving out to Havelock (Also a lie, which we found out later). In July 5 months after picking up the vehicles, we were kind of fortunate he didn't honor his word on when he would start the vehicles as he allowed us to swap out the unstarted ford falcon with a near complete dodge challenger. A BIG FAVOR TO US, AND IM AWARE HE DIDN'T HAVE TO DO THIS. We went to deliver this vehicle to his shop to find out he was no longer there. Sometime between March and July he moved shops once again, without communicating or letting us know where our vehicles would be. In September of 2019 a hurricane was coming through and he posted pictures of the vehicles on Facebook, and photos proved that at this time 7 months after picking them up, and 1 month from the date he provided neither vehicle was started. In October of 2019 I shared a photo from another shop on Facebook that upset Tom. It was a shop located in NC, and I complimented how fast and how great there work was. He messaged me with threats he wasn't going to work on our vehicles, and how we kicked him in the nuts basically by doing that. I voiced my grievance s with the timeline and said give me my cars back and my money as I don't appreciate the threats. He refused and said he will finish them as we discussed. From this point forward I definitely stayed in regular contact and interest in the timeline. Lots of arguments were had as he continued to Miss timelines, showed no progress on cars, but continued to ask for payments on work he wasn't completing. I got to the point where I stated no more money will be paid until the car is complete. The following year was nothing but hell. He continued to give deadlines that he would miss. He always asked for more money which luckily we signed a do not exceed contract not allowing him to ask for more. He threatened us with a lawyer stating that a do not exceed contract does not mean our agreed upon price could not be raised. I spoke with lawyers also and he backpedaled asking not to involve lawyers. He called us names, he was rude, he was nasty all because we were upset that the 2 things we told him we were concerned with he did not honor which was timeline and the budget. He threatened to call base legal on me, which I said please do so. I'll give you the number, all I am is an unhappy customer. I broke no laws and paid all invoices. In the end we got both cars back with shoddy work and stolen parts. Save yourself so heartache and spend your money with a better and professional shop.