Love this Company, Love the service, love the hats ! Oh, and you got to love Paul too. He's the guy who makes your hats for you, shapes them, and delivers the best customer service. I've seen in hats in a long, long time. My head has shrunken over time 7 3/4 to 7 3/8 overtime, No jokes, please ! and I accidentally ordered a hat way to large, Paul was more than accommodating and replaced it with the smaller hat size and some other alterations that made the hat perfect for me. So much that I bought all of this seasons hats from Paul. As an actual customer who actually purchased now several things I can in good faith, recommend highly, River Junction Trade Company, and they, provide ExcelsiorCustomer service! Oh, and as a guy who is notoriously a cheapskate, Paul has some of the best prices online and in person for great quality Beaver hats, and other accessories and clothing choices. read more

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I Have bought 2 hats and some other items from them, shipping is very fast and they are easy to get a hold of if there are problems. their products (hats especially) are well worth the money. read more

Ordered a gunfighter coat, came quickly. Was a little small, sent back and exchanged quickly. Super nice people.

5 Stars - I bought knee garters online and called over the phone to confirm they were in stock, while I didn't catch a name the man on the phone was polite and prompt with the information. They came in the mail quickly and in-tact just in time for an event. While I'd like to call and thank them over the phone they aren't open till Monday, Thank you river junction trade co! read more

DON'T WASTE YOUR TIME WITH THESE BOZOS! I ordered twice, and have had nothing but trouble both times. The second time, I was giving them the benefit of the doubt, my mistake. They take forever to ship their items, their crap is overpriced, and they never answer their emails. If you're into Old West / Victorian re-enactment, avoid River Junction like the plague! read more

At first this looked like a great company with a good niche product. I am long armed and long legged and wanted to be certain that the pricey suit I was ordering would fit. The web site clearly says no returns for custom orders. After we attempted to measure at home following their instructions, the sizing looked too small. I asked if I could send a suit in and they agreed. After measuring the suit, and getting their sizing, I simply asked if they could share the final measurements as I was curious why mine were off. That is when all communication ceased. I sent several emails with this request. No response. I also called a couple of times. Still no response. When I called to speak to the owner Jim, apparently I am "anal retentive". All they had to do was tell me that I didn't need the info and the suit would fit. Not them. They just were done with me -- either I place the order or move on. I moved on. Would NOT order anything from this company. Customer is not king at River Junction Trading Co. read more

I needed a specfic vest for a specfic event and had very littel time remaining. I looked all over and found what I liked at River junction. I emailed them, knowing that if they did not have one in my size in stock I would not have it in time. I received an email back within an hour of mine. Through our emails I discovered they had just one vest like I wanted in stock and it just happened to be the right size. I explained that I would order the next day. The next day I placed my order online and explained in my order that I would need it shipped immediately and if for any reason they had to custom make anything to please let me know. Within an hour I received a call stating they did not have the vest in that size and I spoke to the very helpful woman and explained that another woman had told me via email they did. She had me hold on for a very short period of time and then told me that the first woman had pulled it to hold for me and they would have it shipped that day (even though it was late in the day) I recieved my vest in time for my event and couldn't be happier. It is of much better quality and fit than any of the numerous name brand period vests I own. The only thing I would change are the buttons and I can do that myself. Overall a great experience with great and continuous contact throughout my purchase. Excellent customer service and excellent quality. read more

I'll start by saying that this review is not regarding the product, which was satisfactory. The review is for their customer service. I ordered online on a Friday after business hours and then on Monday they ran a store-wide 25% off special, which they would not honor for my order. I run a business myself and this is flat out poor and unacceptable customer service. Also, as another reviewer noted, they do not answer emails. I sent two emails and before ending up calling them. read more

I walked in there 3 minutes after they closed and they let me in and let me shop for about 20 minutes before I finally decided that I wanted a hat. So I asked if they could shape a hat for me. ( these guys shape hats at their store) so he turned on the boiling water and took the 30 minutes to shape me a custom hat. The gentleman in this establishment are very polite and look after the needs of the customer! Great business!! read more

NEVER AGAIN. I placed an order for a ladies hat and told them I needed it in two weeks for a convention I was planning to attend. I was assured it would be in hand in 5 days. No hat. I called and was told it would be a few more days. Still no hat. The day I was supposed to leave for my convention, I STILL had no hat, so I called and asked them to cancel my order. An hour later they called and said my hat was finally in and they would overnight it to my hotel-for an additional $50. I will NEVER order from them again! read more

AVOID The shoulder holster that I purchased from River Junction came with cheap leather and had a small, thin, cheap brass fastener that would have never been found on a 19th century period-correct holster. It would not be accepted at the living history museum where I work. Moreover, the item was overpriced and the shipping costs also high. River Junction merely tossed the holder into a plastic bag and stuffed it into a USPS priority mail pouch. Returning the item was also expensive -- a 20% restocking fee. And River Junction proclaims it may not send you your refund for up to 30 days -- handy to seize the interest on your money. River Junction is housed in a small, old building in McGregor, Iowa. This experience was so inferior at every level that I will not order from River Junction again. There are other suppliers who provide better merchandise at competitive prices, have lower-cost shipping, and refrain from charging re-stocking fees on returned merchandise. read more

I ordered once in 2008, and I have a very good experience. The ordered items arrived in 9 days to central Europe, without any problem. mkvh read more

I called them to see if they could give me any info on a shotgun I saw had sold on there page and see if they could give me any info about the company or gun. He informed me that unless I payed his appraisal fee he could not help me because, "his time is money and if I dont pay he cant help." What a jacka@!. I work in retail and would never tell somebody I couldn't help them if they dont buy. The lady was nice, but the guy just ruined any chances of ever getting my business. read more

I Ordered a set of Grips for the Remington 1875 Outlaw. When they arrived a big chip was missing from the top of one of the grip panels. I called and asked If I could return them and the Young Lady said yes and because they were damaged they wouldn't take 20% from my refund... Well, After I returned them they changed the Picture on their site to a Picture of my grips with the chip missing and then told me that the missing chip was how they came and charged me the 20% restocking fee.... They are not good people and can't be trusted. I know it's a small thing but if they'll twist things around over a pair of grips then who knows what they'll do over big money items.. Just be advised. I'm sure it's been done to others as well.. read more

I ordered a hard-to-find oversized neckerchief. They shipped it within 2 days of receiving my order. It was exactly what I was hoping it would be. I will be shopping with them again read more

Do not do business with these people. I ordered a pair of boots. I received them, and there was a clear manufacturers error making the right boot far too small. Jim, The Boss, basically told me to stick it. At the very bottom of the product description was the statement that the boot could not be returned. But, give me a break, I have ordered this size boot and shoes online many time before, and no problem. Jim sold defective boots and refused to stand by his product. I will never do business with River Junction Trade Co. again, and warn any other potential customer to stay away. read more

Cheap Hat.....Terrible quality...The order was sent promptly but the quality was so bad it was tacky..........Bad enough that you wouldn't wear it to a cowboy shoot. Results if you want a hat order it elsewhere.....and make sure their return policy is not exchange only...obviously they know it junk and dont want it back either read more

I ordered and received a confederate kepi, size large. It was too big and they agreed to exchange it for a size medium. I paid to ship it back and paid for postage to have the medium shipped to me (an extra $25 for round trip). When I received it and inspected it, I found that they had cut out the size tag and put 1/8" sticky back foam around the hat underneath the sweatband. To me that is really underhanded, charging me $25 for an exchange they didnt complete, and doing what i could have done myself for maybe $4.00. Dont shop here, there are many other places that sell same stuff that wont screw you in the process. read more

Just canceled an order for a vest. Was supposed to be ready in 2 weeks. Just a couple of days short of a month so called and found out it was not even close to being ready for the wedding. A few years ago when I ordered a suit from them no trouble, but now it seems like no one knows what's going on. read more

DO NO BUY FROM THESE PEOPLE! My husband and I were traveling through McGregor, IA and purchased over $300 dollars worth of product. Only one item was in stock and the rest had to be shipped. When we checked into our hotel late that evening had received an email that day stating a sale was in progress with 20% off the entire product line. I called the next day and explained the situation. I wanted to know if they could give us a credit since we purchased so much and within 1 hour of the sale being announced. I was told I could return the product and reorder, but there was a 20% restocking fee!! I was told other than that there was nothing they could do. They would not even offer a credit on future purchases!!. We wrote an email and was told by the store owner he would look into it. Two months later and a few phone calls and we were still told they were looking into it. Will NOT buy from them again. read more

My husband and I stopped into their storefront in McGregor, Iowa to look for items for several upcoming steampunk conventions. Some of their items, like hats and accessories were quite nice. But the fabric of their clothing was awful; dull colors, very cheap hand, mostly unlined . However, I did find one jacket that I liked. My size was not in stock, but the seamstress was there that day and told me she would make it for me and ship it within the next 3 weeks. 3 weeks and then some passed. I called their store today and spoke with the same seamstress. She told me, "Oh, I was just going to send you a letter." They no longer had enough fabric for the jacket I wanted! It was supposed to be in my possession already and she was going to just send a letter?! They have had my money for almost a month and I have nothing to show for it. I'm waiting for this letter, which will have some different swatches enclosed. If they try to sell me on some of the poorer quality fabric, I'm afraid I will be asking for my money back. Too bad. I would've sung their praises within the steampunk community if service would've been good. read more