Dr. Farr does a great job of finding & training the best staff. High customer service is the norm here. Ashley & Sandy really stand out! All the staff are really great but Ashley must be #1 ! The high tech cameras, X-ray & imaging is really great as you can personally see what the dentist see vs guessing what may be going on. Other dentists have missed problems over the years that can now be easily seen here. The visual makes a huge difference! Overall parking, cleanliness, service are excellent. We have found nothing to complain about yet. read more

My former dentist had to close down her business and referred her patients to River Oaks dental. I called them, told them my insurance information no problem. I go in for my appointment to repair a cracked filling from a prior dentist. They told me the fee was $199 so I paid that. A week later I see on my insurance claim that my portion should've only been $154. So I called the dentist and let them know and they said they would refund me the overcharge and confirmed everything in person and on the phone. My next appointment was for my cleaning. Ashley was great and very thorough and probably took the longest out of any cleaning but I take that as a good thing. The next appointment is my full exam with Kovar ( which is not listed as the provider on anything because he's not on their insurance yet apparently so if there is any issue down the road , Dr farr is holding the bag.) I told their staff from the get-go that I'm not doing any additional x-rays because my insurance only covers them every so many years. The taller blonde woman that was doing the x-rays and training somebody at the time told me they need to do them for themselves no matter what and I wouldn't get charged anything because that is their choice against my request. According to them, literally every tooth in my mouth needs some type of filling or redo or new crown, etc. Keep in mind I have been up-to-date on all dental needs since I was a child and have never missed a six month cleaning or exam. News to me that every tooth suddenly needs some correction. My first appointment I was there I was waiting at least 15 to 20 minutes past my appointment. On my second appointment, I was stuck in traffic and arrived exactly 20 minutes late (I have proof on my phone). They made a big deal and exaggerated and kept saying it's 30 minutes but they make people wait that all the time. Fast forward I find out from the insurance company that this particular office is a premier not PPO which nobody ever mentioned anything about when I gave them all of my insurance info and the type it was. which means fillings for me instead of paying 20%, premier dentist charge 30%. Something they never bothered to mention. When I was in the first time they even verified no you should not have a charge for a cleaning yet when I was leaving they were trying to charge me money for it and I said absolutely not I'm not paying that. I had to go in an additional time because the filling that they did in my first appointment, Dr Kovar said there is a void in it and he wants it redone. So I had to waste more of my time coming back for them to drill my tooth out again and refill it. Fast forward and it's been weeks and their business manager or whoever named Jody still has not refunded me the $45 difference from the shoddy filling they did that I overpaid for. Every time I call back to find out what's going on I have to re-explain everything to somebody else there. If you guys don't want to refund $45 I have no problem filing a grievance against your office. By the looks of your reviews you guys are not doing much better for anyone else. read more

I was looking to establish a new dentist that was closer to where I live instead of driving 2 hours back/forth to Roseville. My husband has come here for years so I decided to give it a try, he's only got basic work like cleanings and fillings but said they always hound you to make more apts and get things done. Long story short, I received a 3 1/2 hours long (insane) first apt. Dentist, Dr Kovar said I needed a deep cleaning (I've had these before so seemed standard) and proceeded to say I needed 2 crowns and all my fillings redone. I was a little shocked by the crowns, as I go to the dentist regularly and never was told this by two other dentist offices. I had 0 pain or any issues with any teeth, again just wanting to establish a new dentist closer to home. Fast forward, I ended up being told I had to do crown first when it should have been MY choice, as it's my body. I trusted these people as I am not a dentist and got the crown done. Dentist came in only to numb me and quickly shave my perfectly fine tooth down and to never see him again. After a week I was having pain with the crown and couldn't eat on that side of mouth. Came back so they could look at my bite, again, never saw Dr Kovar. They shaved down the crown and my real tooth on bottom saying that would help. It didn't, and I decided to get a second opinion at a dentist I trust in Roseville. They said I didn't need any crowns and my fillings looked fine! This place just wants to suck your insurance benefits dry and your wallet. I used all my benefits with them, as well as around $500 out of pocket. I ended up having to get a root canal a month later due to having to wait for the new year and insurance to kick in. Definitely do not recommend this place. It's also odd they do not even have this dentist listed on their website but have every other staff in their office listed. read more

this office messed up two crowns and left a huge gap in between them made a plate that could not be fitted today. I went in to go get the new plate fitted. There was a fill-in dentist there he poked the wire into my cheek and cut my gums and then got smart with me and told me I had to leave if I didn't quit pulling away from him. I highly don't recommend this dentist office. read more

River oaks dental performs unnecessary procedures just to collect the insurance money. They charge more than other dentists in the area and they will not work with you financially. Their office staff is unfriendly and laugh when you are almost in tears because you can't afford to pay the exorbitant amount they charge. I would highly recommend against using them for dental work. read more

Establishing care with a new doctor is always a little stressful, because you never know quite what to expect. This doctor and staff exceeded all expectations. In fact, it was one of the most positive experiences my husband and I have had with any doctors in any field. The dentist's assistant was friendly and helpful and really went the extra mile to explain everything to us. The dentist also took a lot of time and care explaining what was going on with my husband's teeth, and the best solutions to rectify the issue. English is not my husband's primary language, and they took time and care to make sure he understood what they were explaining. We are overjoyed to have added them as our new dental provider. Thank you!! read more

I worked in dentistry, in the past, for 20 years. I was a long time patient of Dr. Savage's practice and always appreciated the quality of his work. As he retired and passed the practice on to other dentists I began to worry and look for other dental offices, while still having my bi-annual cleanings (because I love my hygienist soooo much). I recently had the opportunity to meet Dr. Sannar and have some dental work done by him. I was pleasantly surprised by his calm demeanor, attention to my scheduled time and excellent skill at giving shots. I chipped a front tooth while on vacation and they made a point to fix it that day so I wouldn't have to walk around with a jiggy smile. The shot I got in the front of my mouth was totally painless! Today I got two new crowns and experienced no discomfort and they finally feel great! His assistants are kind and very skilled. His office staff are helpful and make sure there are no financial surprises, which is important to me. I would highly recommend this office to anyone looking for a great dental office! read more

Dr. Alexander Farr did a fabulous job! My mother looks beautiful with her new teeth - very natural!!! He and his team spent a lot of time perfecting the look and feel of her bite & smile - she is so happy!!! We highly recommend Dr. Farr. read more

They were wonderful and made me feel really comfortable!!! I loved that they didn't rush through the appointment and I felt like I was the only patient in the office. (not true lol they were busy) They answered all my questions and took the time to listen to me. This was my first time at River Oaks and I will defiantly be back! P.s. I hate going to "the dentist" I usually get really anxious and by the time I left I felt very comfortable! read more

I have been going to River Oaks Dental for several years now and always have felt that they were a very good dental office. Ashley who is one of their hygienists, is the best ever. She is a very dedicated worker and is good at what she does. I kept going back mostly because of her. But recently, I had an experience that will no doubt solidify my continued use of this dental office. Three years ago they did some dental work on me that included a couple crowns and a bridge. The cost for this work was quite expensive. My insurance paid for some of the work but I had to pay the rest. A few days ago one of the crowns came off and as a result of that, I was experiencing severe pain and discomfort. I called the office and they got me right in that same day. After an examination it was determined that the crowns and bridge needed to be replaced. I was informed that my insurance would not pay for the work because it had been less than five years since the work was originally done. So they wouldn't cover it. I was a little in shock and was sitting in the chair not knowing what to do. Several minutes later, Dr. Sannar came in and said that he had discussed my situation with Dr. Farr and with other associates and that it was decided they would cover the replacement costs and it would not cost me anything. I was overwhelmed with joy and appreciation. The first thing that went through my mind was that this office stands behind their work and I can't say enough good things about that. Dr. Sannar is a very good dentist and he got right to work in removing the old crown and bridge and replacing it with a temporary. Not only is he a good dentist but he's funny and has a gentle hand. I would be remiss if I did not say that the office workers and technicians are the best of the best. I would recommend River Oaks Dental to anyone. read more

I established care with Dr Sannar and the River Oaks Dental team about 6 months ago, and was quickly comfortable and impressed. the organized atmosphere and time taken with my extensive treatment plan has been amazing. The staff is friendly and caring, and Dr Sannar takes his time, and perfects his work. read more

Super friendly staff who take the time to learn their patients. They spend extra time explaining the importance of flossing (not just say everything looks great). We've never had any issues with billing or appointments. They even send me text reminders for our upcoming appointments. It's a great place for children too. My boys always love going (and are not scared of the dentist because of their positive experience). read more

While the actual dental staff at River Oaks is not bad...it's the office staff that cannot be tolerated. Rudeness abounds, never could they make a mistake, and God forgive you if you try to point out something to them. Short story.... After receiving dental care we paid our bill with a copayment and our insurance. We were told at that time that we owed nothing more on the bill. One year later, we called to make an appt. And were told that we owed a balance and no appt. could be made until the balance was taken care of....we told them that we didn't have a bill and that our insurance should have paid them the balance owed ( what we were told)....they stated at that time that the insurance did not cover the entire expense and that we owed a balance. Fair enough...if we owe a balance we owe a balance. BUT that's when we were told that our bill had been sent to collections.....WTF????? I told the clerk that we NEVER rec'd a bill or any kind of notice and that we have no problem paying the balance (which we did immediately) but that we NEVER rec'd any kind of statement or bill. We were told that they had sent several notices and when they rec'd no reply, they referred the matter to a collection agency. I told the billing lady that there must be some problem with the address they were sending the bills to, as we had NEVER heard from a collection company either. In a rude tone (very) the address was quoted to me over the phone....incorrectly!!!!! They had put the wrong address into their system, so obviously we had never rec'd any statements from them. They corrected the address and told us that if the bill were paid then everything would be taken care of....fine. When checking our credit about a month later....the collection company was still listed as adverse acct section. When I called River Oaks Dental back, they now stated (very rudely) that, "no...your address is in our system correctly, so we can't have the collection removed." I stated back to her that " yes, you have the correct address now, because I updated it with you the last time I talked to you" (same girl) Her reply, " no your address was always correct in the system and that is where we sent your bills" I stated again the whole situation that I had gone through WITH HER, but was hung up on after she replied "well the bill is paid so this doesn't have anything to do with us anymore" It was obvious she had SCREWED UP and was now trying to cover her tracks. I tried many, many times to get this resolved only to find out today that the collection is still on our credit 1 1/2 hrs later. Called back again....got the same rude office girl. Same results. So I've added them to YELP. To try and save someone else from the same problems we've had. Good luck finding a dentist but if I knew then what I know now....I NEVER would have taken my family to Dr. Savage and River Oaks Dental. read more

Dr. Farr and his staff are all just super nice and professional. I've been very happy with implants, crowns, cleanings and the friendly care from the entire staff. I highly recommend River Oaks Dental to anyone who desires a caring professional dentist. read more

Not a recommended dentist! The doctor me I had 10 cavities the first time I went in. He was having trouble reading the x-rays. I've never had a cavity in my life. I went to 3 dentists after they told me I had 10 cavities and every other dentist said I had nothing. The other dentists had to retake the x-rays because River Oaks were not good quality. They tried to make me pay $1700 out of pocket to fix 10 cavities that weren't even there! And to put the icing on the cake they told me they were part of my PPO network for my insurance and then after my cleaning and x-rays told me I was not. So what should have been a free appointment cost me $100. Stay away from this dentist as they do not know how to read an x-ray and will take advantage of you if you do not know what to do. read more

I had a great first appointment here. It was very lengthy but that's because everyone was so thorough and took time to explain things to me which I really appreciate. My cleaning by Julie was really great. My X-rays by Shauna were also great, she was very accommodating to my fears about gagging during full mouth X-rays as well as my anxiety and sensitivity to cold water and air. Dr Farr is awesome! Even being his last patient of the day, he was so patient and thorough with getting to know my situation and talk about a treatment plan in detail. I enjoyed being seen by this office and am excited to continue my treatment with them which is a big compliment because I'm usually not impressed easily and was always on a hunt to find a good dentist. Found it!! read more

I went to river oaks to get a cleaning, as I was due for my annual cleaning. They STRONGLY recommended I get a couple of fillings in my left molars. I've never had any issues with my teeth in my life but after the fillings I get a pain every time I chew with my left molars. I went back for adjustments 3 times. they adjusted the tooth each time but did not fix the pain. I paid to get the fillings done. Now they are referring me to a specialist. I only saw the actual dentist one time. Other than that I saw technicians. The office staff is nice, but I left with more issues than I started with. read more

River oaks dental was a great choice ! The front office staff are very friendly . I was seen by the dentist very quickly. He was patient and knowledgable . The hygienist that cleaned my teeth was very thorough and she explained a lot about what was happening with my teeth ( in a way that easy for me to understand). I really liked that she told me what procedures I should plan on getting done right away and what could wait ( I am on a tight budget). They also work well with my insurance plan!! Overall, great experience and awesome people! I am recommending anyone I can to this office. If your looking for a good dentist, check them out for yourself. read more

We have relocated from Florida, to Washington, to California and River Oaks Dental is by far the best dental office we have ever come across they are so friendly, helpful, and thorough. They took more xrays and measurements then all my other dental offices I've been to combined I'm completely in love with this place! read more

On 5/8/17, my son went to River Oaks Dental to have a cracked tooth repaired. At that time, the River Oaks Dental staff had my son not only pay up front for services not performed yet (i.e. a crown, buildup, and core filling), but submitted a claim to insurance as well. Originally, he was supposed to go back in a week to have these services completed; however, the dental office made the appointment for two weeks out. He was informed that the next appointment would be a completion of the remainder of services, including having his crown put in. Two weeks later, when he arrived, the dental office staff told him the appointment was only for the buildup and x-rays, and they would have to send off to have the crown made, requiring him to return again in another two weeks. The dental staff was unprofessional in every communication they had with my son. They did not communicate properly the types of services and the necessary timeframe, causing my son to miss several days of work, which he obviously did not get paid for. We decided to have someone else finish the work, and when I spoke with Debbie and the office manager about a refund of my son's money, they said they would call me back. I waited for over a week and did not receive a call. I then called the office again and staff were very unprofessional and rude, and Debbie stated they could not help me because only the office manager could refund the money. When I asked to speak with the owner, Debbie replied the owner could not help either, but the insurance biller could possibly process the refund. She informed me she would call me back before 5:00 pm that day to let me know. Once again, I did not receive a call and had to call the office the next day, 6/7/17. On this day, Debbie refused to speak with me and instead had the insurance biller state she would process the refund. As of today's date, 6/8/17, the claim still has not been refunded to the insurance company. It is very concerning to me how this dental office is conducting business using fraudulent business practices. The staff are consistently rude and unprofessional. I would never ever recommend this provider to anyone and I have asked Delta Dental remove this office from its list of approved providers. read more

Dr. Farr has bought this dental practice since writing my previous review. I'm pleased with Dr. Farr and with the staff. Dr. Farr explains to his patients each step taken as he is working on their teeth. I believe him doing so eases the patients anxiety and/or fears. I've never experienced any problems with paying our portion of the bill or making an appointments. read more

As always, the staff at River Oaks Dental was friendly and professional. I have been with them for more than ten years and have never had a complaint. read more

My experience with the staff and service at River Oaks Dental has been wonderful! As someone with dental anxiety, they have not only been compassionate toward my fears, but have worked with me to help make me feel comfortable enough to have my teeth cleaned, without feeling worried for weeks before! The front office staff (especially Emileigh!) worked closely with me to get all of my dental work done in a timely manner. It's so nice to walk into a busy office and have everyone stop to say hello and remember your name! As far as the back office goes, all of the girls were amazing! I had the privilege of working with Melinda, who made every effort to make sure I was constantly feeling ok (from getting me a blanket and sunglasses, to making sure I always had enough Ibuprofen). Chelsea, my hygienist, is also great! She never makes me feel overly guilty for missing a day of flossing and always makes me feel great about my smile. As far as all the other girls go, they are all so friendly and nice! Dr. Farr is an amazing dentist. I was very apprehensive when Dr. Savage left, but after meeting Dr. Farr, he made me feel very comfortable with the transition. You will walk in and out of River Oaks Dental feeling good about the service you have received! It's an amazing office, with a great doctor and a wonderful dental staff. I would recommend anyone looking for a new dental office to stop in and check them out! read more

Excellent service all around. Love the high tech and friendly staff. Work around with my insurance plan and my schedule. Clearly stated what needs to be done. Take time to explain the health of your teeth. read more

Dr. Farr and his staff are wonderful. HOWEVER, Dr. Pelton was THE WORST experience I have EVER had with a dentist! With Dr. Farr and co. everything goes smoothly and my comfort is a priority to them. Dr. Pelton put his fingers in my eye, and over my nose while he was drilling, and his staff didn't offer me a break or anything even after I was in tears. I will absolutely return to Dr. Farr and co. but AVOID Dr. Pelton if you have any kind of anxiety about dental work. read more