Kelsey is such a huge help, and very welcoming. Every time I've reached out with questions, she has…read morebeen so gracious to assist me immediately. As I toured the apartment complex even after snow and salt outside was everywhere outside, it was very clean, warm and lovely inside on a Monday morning. Thanks Kelsey and staff!

Dog feces in the hallways. Trash left in the hallways. Puddles of urine in the elevators.The stench…read moreof marijuana in hallways. Paying for gated community and the gates are always left open 24-6. Key fob door locks that work occasionally. Leasing office manager who is condescending, rude and aloof. Dogs barking and fighting in the dog park at all hours of the night even though it is supposed to be closed at dusk. Not enough parking for paying tenants. Rent that was raised outrageously high. Trash constantly in the parking lot and common areas. No matter how much they try.. it's still downtown Elkhart and still a shithole.

Do not rent here! Had a mouse infestation that management told me was part of living in apartments…read more I caught nearly 15 in a one week span. My children and I continued to have a lot of health issues. Found black mold under the bathroom floor. I decided to move out since I had been waiting 6 months for the patio door to be fixed. Nothing gets fixed, and to top it off they lied and said I had a huge pee stain in the living room. I have an 8 pound dog that couldn't even make a spot that large and pictures and videos of it looking better than when I moved in. Stay away from this place.

I showed up in person during normal business hours, no one was available, no sign saying when…read morethey'd return. I called the number on the sign out front & no answer. Therefore, I left a voicemail and never received a call back. Good thing I am not a renter and had an emergency! They have lost my business and my respect.

Reflections is by far the the best apartment complex in Michiana . I've searched high and low for…read morean apartment before bringing my family here from Florida . I put eyes on several grounds in my search . I knew immediately, this was the one for us . The grounds are immaculately kept . The apartment we moved into had modern upgrades and was very clean . The office manager was very determined to help us and even stayed later to accommodate our schedule during the process . I'll rest better at night knowing that my children are in the best school system in the area . Thanks reflections !

So far no complaints. Quiet area , very peaceful. Put in repair request and items fixed…read moreimmediately. 2 more items on the list . I work from home and am from a crowded city , I am grateful for the peace . Office ladies really friendly .

They do not care about domestic violence situations or noise complaints. I had over 30 issues with…read moremy upstairs neighbors, between them screaming at each other, slamming doors, beating each other (she would scream bloody m-r), calling the cops on them, all while they were in front of 1-3 kids. And North Pointe's responses with proof (videos, audio, pictures), "call maintenance..." They also threaten terms of your lease when you tell them "I am not renewing" and are AWFUL at responding in any way, shape or form. I wouldn't recommend this place to my worst enemy. Best thing I ever did was lawyer up and leave.

I lived here for 10 yrs. I thought they were a great place to live if you are on a budget. The…read moremaintenance always fixed things very quickly and they were great when it came to snow removal. Roz, the manager is very down to earth. I would definitely move there again in a heartbeat. I would definitely recommend to a friend. Keep up the good work Roz.

Was a good place when Roz was manager.It was recently sold and has gone downhill. She keeps giving…read moreridiculous rules such as trying to keep residents from sitting outside on their porch.

I am so thankful to Juan - very kind he's the maintenance guy who helped and accommodate my nephew…read moreand his family in their new apartment. More power to you Juan - you're the best employee and a great asset in this company.

If this is all you can find it's better than being homeless but they are into profit and not…read morereinvesting. You will get no sleep and these buildings are falling apart. I lived in a 1890s hardwood floor building in the west side of Chicago and I have to say that place is Paradise compared to here. It's a upper management issue they do what they can here.