Avoid at all costs. In November 2014, I rented a small home on University in the Heights. I moved…read morehere from Southern California for work, and I was pleasantly surprised that during negotiations, Jordan Haas, the owner, offered me a 3 business day right of rescission on the lease. This should have been a huge red flag. When I signed the lease, his assistant, Chad had it back dated to November 1 (this was the 7th). I was asked to pay rent for the entire month -- the rent was not pro-rated. I was exhausted from driving from San Diego, so I went to the house to unpack. The house was absolutely filthy. There is no other way to put this. There was black mold and what appeared to be pancake syrup crusted and caked throughout the refrigerator. The entire house was disgusting -- there were rodent droppings and roaches throughout the house. I had to go to Target and spend upwards of $300 on cleaning supplies, roach motels and rodent traps my first day. The dishwasher didn't work. The previous tenants left broken glass in the fridge, and I cut my hand on it. The toilets were clogged. There was hair and filth in the tub. Many of the fixtures were without bulbs -- when I move into a unit, it is an expectation that it will be clean and "move in ready." The back yard had several broken and discarded liquor bottles that I assume were from the previous tenant. There were holes in the walls, a ceiling fan hung so poorly that it hit a door if the door was open, and a gap between the wall and a storage room that allowed me to see to the outside. The cabinets in the kitchen were missing their glass fronts. The house had an upstairs unit attached by way of outside stairs. When I went up to investigate it, the door half fell off -- the wood was rotten. Upstairs was disgusting as well. It had obviously never been cleaned (or even cleaned out) since the last tenants left. Among the things I found up there was a jar of cherry moonshine and bags of trash and refuse. The first night there, I heard the scratching -- I hoped it was just exhaustion and stress, but the dog and cat heard it, too. The next evening, a Saturday, I saw the culprit -- a mouse. I had hoped against hope that the rodent droppings I had cleaned up were from a rat or mouse infestation in the past. . .nope. Needless to say, I exercised my 3 day right of rescission. The agreement had been that if I were to exercise this right, I would waive my security deposit. Jordan instead held my entire month's rent, my pet deposit (separate from the security deposit) and a move in fee. I actually left the unit cleaner than it was when I moved in. . .not that this was hard. Anything was an improvement over black mold. After several unsuccessful attempts to reach out to Jordan and give him the chance to do the right (and legal) thing, I filed suit in Pulaski County District Court. I won a judgment against Jordan and Rental Realty in the amount of $1,698.00 on December 4, 2015. I have yet to hear from Jordan, so as of tomorrow, I am giving him and Rental Realty a 30 day courtesy window before I explore any and all legal remedies to collect this judgment (and of course, they will be responsible for these costs). I've taken the liberty of including several photos of the house, as well as the default judgment.

This business is nothing but a scam. Jordan and Roger are two men who practice deceit as a way of…read moreliving. In 2011 and 2012 I was their largest client with over 259 units under their management. What I found is (1) they would allow thousands of dollars of my rent to go uncollected as long as they were able to get their fees and pay their bills (2) they billed my tenants for repairs and also billed me to cover (3) I had multiple complaints about the quality of their work (4) in the end I lost over $100,000 working with them and they did not have the decency to try to fix anything. There are other reliable and trustworthy places you can go if you have rental property needs. Don't rent any of their apartments and don't trust them to handle your portfolio. They have such a small mentality about how to do business its frightening. I am sure there are many dissatisfied tenants and investors who can tell you that working with Rental Realty is the biggest mistake you could ever make for your business. They are money hungry, greedy and customer service is a joke to them. Run, don't walk, as far away from them as fast as you can. I am not a disgruntled ex client. I am an ex client who was severely hurt by their lack of professionalism and ineptness in conducting a rental business. If only one person refuses to use their services, then this post was worth my time to write.

If I could give a 6th star I would without reservation. I have worked with numerous Realtors in my…read morecareer over the past 29 years. There are only a handful that reach the top tier of quality. Kelly is clearly top tier in all regards. Kelly was very knowledgeable with properties that would fit our criteria and provided insight to a winning strategy that enabled our offers to be accepted. Upon offer acceptance she navigated us with professional precision to close. Kelly is a clear winner if you are serious about purchasing or selling a home.

From the owner: Kelly McConnell strives to make the home buying or selling experience for her clients in Little…read moreRock both exciting and fun. Utilizing the many business skills she's acquired throughout her career, and with the help of Jon Underhill Real Estate, she has developed the necessary knowledge to seamlessly handle real estate transactions. That all starts by listening to your goals, asking you the right questions, and providing you with honest answers. From there, she'll go above and beyond every step of the way to find you the perfect home.