Our 2018 freightliner went down in Eau Claire, Wi. We were told our truck needed 2 def filters....the problem was ,they were on back order everywhere, we searched and found the def filters and hand delivered them to Eau Claire we are in Missouri. The shop finally called us they had our truck ready, we were thinking between 2-4 thousand, since we had bought the parts only charge should be for labor....We were devastated , the bill was over $16000.00 !!! during many conversations about the def filters not one time did they mention any other parts...we were charged $10543.25 for a doc and clamp kit...if we were told about this we would have went and brought the truck home.....This repair was painful!!! Drivers beware!!! read more

We got a "Shutting down" alert on our RV and called this nearby company at the recommendation of fellow RV'ers FB page. They were able to send a tech (NATE) out to our location off of the highway to run the codes. The problem was with the DEF tank and we followed him into Eau Claire (about 15 miles) to the truck shop. They got us right in and did further testing. It was a problem with the sensor in the DEF tank. They were able to locate a new DEF tank and had it overnighted. This was all at 5 pm Friday and we were on our way to Duluth to watch our daughter run in the Grandmas Marathon. We sent her, her husband and baby on to Duluth in our towed car so she could get checked in and prepared. Meanwhile we boondocked with 50amp power in the truck shop parking area. There were MANY trucks there needing work. They are definitely a busy shop!! They got the part Saturday about 12:30 and were able to get us in and switched out the parts. By this time the race was over but we watched video feed of the race and our daughter. ERIC was the supervisor Friday night and he explained the process for replacing the part and told us to hook up to their 50 amp service in the lot so we could stay in our RV. It was quiet and there were grassy areas to walk our dogs. The next day (Saturday) HOPE was the supervisor on duty and BRIAN was our tech who did the install. We have nothing but great things to say about this company and their diligence in getting us back on the road. Oh and the repairs were under warranty!!! We highly recommend River States Truck and Trailer for any Freightliner or other rigs! read more