The internet buying experience was great. Craig Holsman was helpful and when a vehicle I was inquiring about was sold he mentioned another vehicle that they had just taken in that matched what I needed for me son. It was a 2017 Ford Focus with only 30K miles. As anyone looking for cars today knows that it is hard to find an older car with low miles. The price was very fair. When we got to store the Sales Manager, Tom Julian, was also very helpful and made the buying experience memorable for my son. He was very cordial and I know we got a very good deal on the car. Over the decades of buying cars, this was by far the best interaction we have had with a dealership. If I had this interaction years ago when buying a car, I think we would have been a long term Ford family. We also met the owner, John Hennessy, and that also supported the fact that this store has an old school approach and treats their customers in the right way. read more

Well, I did not buy a car from River View Ford, but I would still recommend them. My car was totaled by an uninsured driver that ran into my rear end. Went to John Hennessey on the recommendation of a friend who had bought 5 cars from River View. I wanted a used Lexus. They gave me a loaner used car (one of their few Lexus used autos) to test out for the weekend. Price was more than fair, car was fine -- but too small for me. Just too darn small. But you don' t know till you get in and drive around for a bit. They delivered the car to the BNSF Metra station of my choice, and when I called John H and told him I fell in love with a used Infiniti (almost by accident, just stopping into another dealer to kick the tires--but the heart wants what it wants) they came to get the car where I was - at my sister's, about 1/2 hour from Oswego. This, after I used their car for almost 2 days. And I am almost ashamed to say, the last morning of which I shopped for other cars. If I was a Ford man, I would make a beeline to Riverview Ford. Based on my experience, a quality outfit -- stand-up guys. read more

I had an amazing experience buying a car from this dealership. It was completely painless from start to the finish. They played absolutely ZERO games and answered every question I had along the way. Tom Julian was so easy to work with, and you can tell that he has been doing this for a long time. Professional and helpful - and most importantly he just knows how to get things done. I thought I was going to be there for HOURS but it was so quick - I thought there was some kind of catch. This is a smaller family-owned type of place where you get good attention and very little pressure tactics. If you see something you're interested in, I highly recommend going there if you're tired of the big places - you'll get fair treatment and great service and maybe even a little more time on a Saturday afternoon to enjoy your new car! read more

I have never had such a positive experience purchasing a car. Pattie Brown took care of us from start to finish and never once made me feel like I couldn't trust her. Any staff member we met (including the owner) at Hennessy's River View Ford was nice, welcoming and accommodating. read more

I cannot recommend this dealership enough. I ordered a 2022 Bronco and the process was amazing. They have been SO GOOD to me for the last 450 days since I reserved it to now post-t-bone (yes someone hit me 8 hours after I took delivery). I can't say enough good things about their helpfulness, honesty, and pure transparency through it all. They've gained a customer for life. If you EVER need a car, don't go anywhere else! Plus their service guys are entertaining. Special call-out to my salesman Craig Holsman. He put up with a lot from me. read more

I recently received new plates from the state, got the front plates on ok but had major issues with the back plates. I stopped by River View Ford to check if quick lane service was available to help me. Quick Lane was closed so I stepped into main show room. Explained my situation and a very kind lady assured me someone would help me. Two very nice young men attempted to get the plate off but it would not budge. Tom Julian came out to assist them. All three were very kind and after much effort got the old plate on and the new plate on. I can't express how kind and helpful they all were and I am extremely thankful. I asked what I owed for their services and Mr. Julian said absolutely nothing! When I am ready to trade in my Ford Escape you can bet I will be going to River View Ford. read more

The last car I purchased was from a shoddy dealership who didn't care about my safety, my situation, or my feelings. When you purchase a car, you should love it and feel proud to own it. When I went to River View Ford, I had no idea what to expect. I was hesitant to trust the salespeople, only because of my prior experience with other dealerships. What I received was an email asking how they could earn my business. What came next, was a team of people who did everything they could to get me into a brand new vehicle, that brought great peace of mind, and safety. They actually cared about me as an individual. As a teacher, we really expect to give all we have to our students, and get nothing in return. These guys made me feel like all the time I put into my students is worth being rewarded. I can't speak enough good things about them, and my car which is AMAZING! I will send anyone to this dealership. read more

Ahhhh what a relief. Props goes to Rich! We had to do the majority of the talking over the phone as we live 2hrs away which went smooth. We that way knew we were walking into the deal where we wanted it already. We get there and the car had a little extra damage (scraps and dents) than pictures showed so they took a few extra bucks off without even arguing it with us. Car also had an airbag warning on (airbag sensor) which is "common" with the Subaru Foresters. (We bought a used one here) - and they are taking care of any of the costs for the repair. Which they also didn't even argue and was their offer. I'm really happy with how things went here. Everyone including the finance guy (Gary!) was extremely helpful and nice. We walked out very happy and they took care of any issues we had with 0 arguments. Maybe it is cause we're out in the Country vs our home area... but boy oh boy that was a nice relief with a good experience. Very happy overall with this dealer. read more

This was the second most painless car purchase I have EVER made (first one you can't really beat as my grandmother bought it for me HA HA ) We were treated more than fairly. Their financing department was able to beat the APR of the loan we had secured elsewhere. So we went with the FORD financing. Not only were we treated fairly, they were able to come down even further on a sale price when we were negotiating. (And I researched the price of this car all the way to hell and gone), - this was the lowest priced Ford Flex that I had found searching even as far as Wisconsin from where I live!!! - all the others were at LEAST $2k more with 2x the mileage. Honestly, the entire experience reminded me a lot of the Saturn purchases I had made in the past- low pressure- there was supplemental stuff that Ford had to offer, but it was "here's what it is, you don't have to buy it, but we have to offer it". There was none of the slick ridiculous "let me ask my manager" and then they leave you waiting for 1/2 an hour. No, in fact, our sales guy, brought over the manager for us to ask him questions instead of playing games. . - Truthfully, we could have signed the papers last night, however, I wanted to sleep on it, and my children were acting like banshees because we had only anticipated test driving and not applying for financing. (had we known we would have hired a sitter!!!) I could not show my enthusiasm for my new vehicle yesterday when we were test driving, (because you're well, supposed to "play it cool" ) but lemme tell you. I am more than pleased. We fought all the way there to sign the papers tonight on who got to drive it home. :D (I WON) We were told they MIGHT have the possibility of getting us out of our other car which we greatly dislike because of the bad experience we had at a chevy dealer purchasing it. (really, honestly, had we had a good experience i'd probably like that other car more. :P ) That only endeared them further to me. I wasn't made to feel unworthy because I'm a woman- In fact, I was the one doing the majority of the question asking and negotiating! Yelps algorithms are borked- check out their "not recommended reviews" - they have heaps of good ones! read more

River View Ford - :D very happy with my new car. Can't wait to drive it all over the place! Thank you guys! - Auto Repair Near Me - Oswego, Illinois

I bought a 2019 Transit connect from this location in early September. During the first week I owned it, I noticed there was a bar code decal and what appeared to be adhesive residue on the top of the van (which is still there). I figured it's not important, no big deal, Ill just peel it off and clean it up later. Fast forward to today and I get the first real good, close-up look at the top of the van. It turns out the spots, of what I though was dirty adhesive residue, were actually chips in the paint right down to the bare metal. Remember, these spots were here from the beginning, I just thought they were dirty areas, NOT CHIPPED PAINT. Ford claims they do an inspection on every new vehicle, but clearly they didn't inspection the top of my van as indicated by the decals, adhesive residue and damage they failed to notice and clean up. Ford is not willing to take responsibility. They claim it happened when the vehicle was in my possession, in spite of the PROOF showing otherwise. Since, they wont do the right thing and take responsibility, this will potentially come out of my pocket to the tune of $600 as quoted by one body shop. Another shop said it looked like paint delamination. I'm going to have to take care of this before my roof starts rusting through, with no help from Ford. I guess they pay more attention to, and prioritize, their showroom vehicles. The lowly transit work van isn't important enough for them to care. Be careful and do your own inspections. Look at EVERYTHING, even the roof. If you can't see the roof, make them bring out a ladder. If they scratch your vehicle with the ladder and you don't notice until you drive off the lot, it's now your financial burden to get it fixed. Good luck if you choose to buy from this dealership read more

They did a great job of showing cars that I was looking for and price range. They did have it re detailed for me because they where driving it. One picky thing they could have done for me being a customer for quite a few years. The drivers may was missing a rubber hold down plug they could have put one for me. But it was all good thanks guys. read more

We were just looking around at dealers & cars, and we happened to see River View Ford, so we went in - much to our delight, we found exactly what we were looking for - EcoSport, red, power everything - we felt no pressure and the whole experience was really pleasant and we're happy with the service and the price of the vehicle - we will recommend River View Ford whenever the opportunity presents itself. read more

Great experience!! Wonderful dealership to deal with and they are a family oriented group of people that are genuinely kind and great to deal with. read more

Buyer Beware. I have 4 ford vehicles, stopped in this week for service and was told to set up an appointment for 3-4 weeks out for a recall issue and other minor repair. Said they were booked solid and not taking any drive ups or appointments this month. Guess they can't take care of what they sell, or what they sell simply breaks down too often. Found on Road Dead. Fix or Repair Daily. read more

Wow, I've never had such a great experience buying a new car! I wasn't pressured at all, the sale went smoothly and I ended up with a lower APR than I expected. It was 100% stress-free! Aldo Utria was my salesman and he made everything so easy! If you go to this dealer, ask for Aldo. He's amazing! read more

I went to Quick Lane for an oil change and tire rotation on Wednesday afternoon. They got me in immediately. I was out of there in no time. The service writer, (Jesus), was courteous and professional. I observed him as other customers came in and he was hustling. Hard working young man. He seemed to enjoy working hard for his customers and employer. Rick Lawson read more

What a great experience!!! I was looking for a specific vehicle with specific options and they were able to find it. I have bought a number of cars for myself and my business and they have been the best to deal with... Jack and John were very responsive to all my needs when it came to the new car. I would definitely recommend them for your auto needs. read more

My mom was treated like royalty and got the car of her dreams. It was easy, smooth and fun. Unlike any car buying experience we've ever experienced. So many amazing people, including the owner who we had the privilege of working with. I would highly recommend this dealership to anyone. I look forward to me and my family doing business for life at River View. read more

Some of the worst service ever. I went in quite awhile ago just wanting to quickly take a look at some vehicles for sale as I was in the market. I came in looking quite disheveled- though only because I had been working hard! - the salesman was very disrespectful, using sarcasm and a mocking tone directed at me. I really wanted to see a car they had elsewhere but he said he would only bring it in if i was really interested and wanted to buy it. I said forget it of course. another time at the service center they were trying to track down a problem with my shorting radio. After several hours they said my computer or something had to be replaced and it would be like $900. They charged $100 to tell me this. Turns out there was a loose connection to my antenna. I'm glad we didnt pay them $900 to replace something that wasnt the problem read more

I agree, this dealer does not even come close to my expectations and the quality of Ford. I purchased my F-250 Super Duty from this location. When I looked at and test drove the truck I was told "this was the owners kids car, and all work has been done here." That recently became a huge lie when I purchased a camper trailer. There was no way to turn off the rear parking aid. When brought into Joe Cotton Ford for service, I was informed the park assist was aftermarket and not a Ford part. The work to install the sensors was done very unprofessionally. Rust forming around the sensors that I had to cut because the tone would blare in my ear when reversing the trailer. Just don't purchase or service your car here if you care about your vehicle. Take it from us. read more

This is my second car I've ever purchased, and also the second that I have purchased through Riverview Ford. The first time I purchased a car, it was a Ford Escape in 2008. They were the only people who were able to get a car financed for me. I had no established credit at the time, and had been denied at 4 different dealerships except for a buy here pay here kind of place, and I didn't want to go that route. We did spend the entire day there that time, but that was due to the finance department and the owner negotiating until we got a finance offer. I live in Chicago now, but made the drive when it was time for a newer car again. I purchased another Ford Escape last night. This time was much easier than last time. I have established credit and so financing was no problem. Drew was the Salesperson that helped me. He was friendly and accommodating. We did come with financing offer already pre-approved, that made things easier. We were in and out within an hour and a half. Love the new car, love this dealership. I'll be back for my next car. read more

I just bought a car from River View Ford, It was the easiest car buying experience I have ever had. It was worth taking a train in from the city. I was picked up at Metra Station in Aurora and all the paperwork was ready to go. The finance department was very helpful and made the whole experience was wonderful. I would recommend them to anyone I know that is looking to buy a car. read more

Great people to do business with. Service department is great and the sales department is even better

Great hometown dealership that treats you right from the moment you walk through the door. Thanks to Ellen for directing us to Tom and Drew for our new Ford Edge. Walked in and drove away the same day ! My wife loves the vehicle and had a great car buying experience. Thanks again !!! The Nelson Family read more

I have to say couldn't be happier after purchasing my second vehicle from Pat Larrisey who is the internet specialist at the dealership. I purchased a 2010 Ford Escape here when it was new and had a great experience working with Pat. He was timely in his responses via email and phone. I was shopping for the car at a few area Ford Dealers and when it finally came time to go in and purchase the vehicle he gave me the best price of any of them. We had all service done on the vehicle at the dealership and we're happy with that as well. When it came time to trade the Escape in last week it was a no brainier. I contacted Pat and got an extremely good price for the trade-in and a great deal on a 2015 Ford Focus for my wife. If you're looking for a new Ford, look no further. This is the place to buy one. Thanks Pat! read more

I purchase cars every 2 to 3 years I have purchased several vehicles from Riverview Ford and each and every time I have had nothing but an overwhelming outstanding experience. Jack Daniels and his staff are above par. From purchasing a vehicle and from the service center I cannot say enough good things about them. Fair honest and reliable read more

I would never buy a car from these people again. The salesman told me I could finance a pre-owned car without money down and then when I got to the showroom, they wanted a down payment. The salesman also did not tell me that some of my options that I requested were not on the car. I got a terrible deal from Ford Credit as well. I plan on refinancing this car through a reputable bank. read more

I had a fantastic experience with my recent car purchase. I have not bought a car from a dealer in over14 years. Quite honestly, I had no interest in the "pressure" or the 'slap em on the back' forced camaraderie. I needed a car so I decided to look on Facebook. Being a bit desperate, I decided to click on an add for a dealership. I send an IM asking about a car. John Hennessey responded and suggested that I come in. I was ready (but hesitant) but I said yes. He told me he would have his GM work with me. I arrived late that day (after 6pm). Jack Daniels, the GM, met me. He listened to what I told him about my car requirements and my finances. Long story short, Jack found me the perfect car (Ford Escape) for the right price. There was never any pressure. I am the very happy ower of a new car and am on with my life with nothing but good thoughts about this dealership. I HIGHLY recommend them. read more

I live in Northwest Indiana and this will be the place where I will get my future Fords from. What does that tell you? I've always had great service & great interactions with sales and staff. They're good folk and it's definitely worth the drive out there. read more

Thank you for my new beauty! I purchased a 2018 Ford Fushion...and I wasn't stressed out about it at all! Everything went so smooth! I would really recommend this dealership! The sales department were all friendly with great attitudes! :) They must love what they do, which is a plus! Aldo was the one that helped me with my purchase, He is outstanding and very knowledgeable! Good Luck with your new purchase! read more

We needed our rear bearings and brake pads replaced, and the staff at River View Ford treated us fairly, honestly and kindly. Not only were we given a fair quote, but the staff worked quickly to make the repairs. When I returned to the dealership to pickup our Explorer, I had our 13-month-old son with me. Several members of the staff helped me transfer our carseat and stroller and even gifted my son a mini soccer ball as well as a large golden retriever stuffed animal (of which my son hugged the whole way home). I was more than impressed with their generosity, kindness and our overall experience! read more

These guys just got another lifetime customer! Bought a used vehicle that turned out to have problems that couldn't be fixed. They worked with me to get another vehicle for the same price plus less finance percentage and better warranty! Jack (GM) and his entire staff were above exceptional and we are very pleased with the end experience. As I said we are definitely return customers! read more

Went to get my truck serviced and felt very uncomfortable sitting in the waiting area since most of the employees were walking around without any type of face coverings. The waiting room was as hot . My suggestion is to drop your vehicle off and go home to stay safe. They didn't offer me a ride home since I was there for over 3 hours. read more

Never again will I EVER take my vehicle to River View Ford. I took my Dodge Journey in the first time because of a noise I kept here. Well, they couldn't find the noise, but added air to my tires, which I appreciated. Problem was they forgot to put my end caps to my tires. I had to go back several days later after I noticed it so they could put some on. The second time I went because I still kept hearing the same noise AND only after the supervising mechanic found the noise did they agree that there was something wrong with it...any way as I was driving away my "Batterys Saver Mode On" came on. They told me that that happened because of all the times they had turned it off and on and would go off after a couple of minutes. Well, not only did it not go off, but I had to replace my battery AND my alternator. THEY TOOK NO RESPONSIBILITY. The third time I took it back so that they could fix the noise, I noticed that I don't know why, but they had apparently opened up my hood for some reason and broken in three places my wiper hose. I brought it to their attention and they told me that they had not done it. I told them that I knew they had because my husband and I both worked on changing the battery and alternator and we never touched that area. Anyway, when I took it back for the noise, they told me that they could replace my hose for me, but that it was going to cost me 100!!!! I was like why did I have to pay anything??? It wasn't my fault! Then right now because I hadn't replaced the hose because it hadn't rained, my husband calls me to tell me that he just took my dodge to a mechanic only to have been told that the previous mechanic who worked on my truck, either intentionally pulled on both of the little spouts where the fluid comes out to wet the windshield or may have done it intentionally! Also the whole part of where those little ejector spouts are has been screwed off and now ha to be fixed too! I should've checked ALL this when I went to pick up my truck last month! I shouldn't of left without checking it! I'M SO MAD!!! read more

I love the new Quick Lane service area!!! In and out and all within your view! The guy behind the desk (Ron) is knowledgeable and helpful. The service techs really know their stuff too. read more

Although we ultimately didn't end up purchasing a Ford, or buying from River View- we don't regret making the trip there in our quest for a new vehicle. We were referred to Richard Voight by our neighbors and he was GREAT to deal with. Very friendly, low-key, and accommodating. The anti-thesis of your stereotypical cars salesman. If you're in the market for a new or used Ford- we highly suggest making the trip to Hennessey's River View Ford and asking for Rich. read more

Not a good experience with their service department. Same old story...a woman comes in by herself and I feel like they take total advantage. I bought a brand new 2012 Ford Escape from them that has had a minor problem that they just can't seem to fix. When the picked it up, the service guy even drove thru the i-pass lane and I don't have an i-pass!! Not happy with them at all. read more

I'm very happy with the service department and the work on my truck. I needed new brake lines and they were very helpful on making the lines for my truck and installing them. Jim is very nice to meet and to work with, they will have my business from here on out. read more

This is the best Ford dealership in the Chicago area. Their service department is trustworthy (a rare commodity these days). Their work is exceptional and their prices low. Because of them I won't buy or service my cars anywhere else read more

Totally frustrated with the service so far for RVF service center. It was a month & a half wait for have a airbag recall fixed on my car; which I was fine with. I was told I would receive a loaner vehicle to use; instead was offered a ride home because it was only going to take 3 hours to do the work. 3 hours ended up being 26 hours without a car, or my kids car seats since a small job turned into a mystery waiting game. When I got my car back, pieces of wire and plastic littered my car from the work they didn't clean up after, and I noticed as I was pulling out that they had lost part of the dial for my thermostat. Still, not a huge deal, I parked and ran back in for what ended up being a 30 minute wait while they looked around the garage for the dial, only to be told it had been been disposed of during cleanup.... It was okay though, they ordered me a new dial and it would be in a few days... I waited a week and called to inquire about the part and was told it would be another day or so and that they would call me.... Waited another half a week than called again, was told the same. Part came in after 3 weeks, and I was told to just drop by and they'll pop the dial on (easy, right?) I asked my husband to swing by for them to pop the dial on like they said since I couldn't find the time in my work week to go in during their open hours. Well, upon arrival he was told the car would need to be LEFT again because they didn't order just the dial, but the entire unit and they need time to dismantle and install it. Overall, they ATTEMPT to fix problems that they cause, but so many small issues seem to pop up for simple things. The part should have been expedited for delivery, there should be accurate (or at least a close guess) to how long labor should take, and better communication. read more