I want to give a huge thank you to Ms. Kim for the incredible work she's done with our family. My kids and I are truly better off these days after working with her. Shes warm and gives good suggestions..it's clear she genuinely cares about us. Riverside as a whole has been great, they've been really supportive. Thanks read more

Riverside Counseling and Psychiatry - Cool toys - Counseling & Mental Health Near Me - Ashburn, Virginia

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Best mental health practice in the dmv área. They give the best patient care and excellent customer service. Therapists are great. Highly recommended read more

Have tried many practices before and finally found the best fit. Riverside has a welcoming environment, caring therapists and very knowledgeable staff! read more

After 3 appointments with Towery, I reached out to him to clarify the treatment of plan for my child. I tried to explain what my goals were concerning treatment and outline my concerns. Towery responded negatively, saying "let me let you guys continue the work - which would be ideal. Feel free to cancel those [future] appointments." So I did cancel the appointments, because I want my child to work with someone who can answer a parent question without going directly to "my way or the highway." I had hoped to have a working relationship wherein I could ask questions, where I could have a professional partner to help my child. Riverside Counseling and Towery are not the place for that. read more

I am writing this review for Stacey Lambour, who is a nurse practitioner at Riverside. She diagnosed our son, who is now 11.5, a little over two years ago, with ADHD with a strong rejection sensitivity dysphoria component. He first began showing symptoms at age 6, but it wasn't until we found Stacey that he was accurately diagnosed, medicated, and his quality of life improved dramatically. All of this was wonderful, and he did so well for two years, and even made the honor roll. But since returning to in person learning, after being out of the classroom for 18 months, combined with starting middle school, he began to struggle again. It was nothing like before, but concerning still. On two separate occasions, he discussed wanting to hurt himself, and we had him evaluated quickly, and it was decided that hospitalization was not in his best interest. Aside from the few words he said that caused red flags to be raised, he was pretty much acting like himself, maybe a little more stressed out due to the drastic change in school environment. But when we talked to Stacey, she immediately recommended hospitalization, which for our son, would be not only not helpful, but harmful to his mental well being, and a great risk to his physical safety. Stacey also abruptly stopped both of his medications that allow him to focus and concentrate in school, and also reduce impulsivity, which is a major problem for our son, always has been, but the medications really helped with that. If that weren't enough, Stacey prescribed a rather large dose of an antipsychotic medication, one that causes side effects that would be especially detrimental to our son, while he is not psychotic at all. He has always struggled to verbalize how he's feeling, when he's sad or frustrated, he does not have the skills to effectively communicate those feelings. He was in play therapy before the pandemic, but we had to stop due to therapists not seeing patients in person, and it has been a great challenge to find someone to see him. Stacey has always taken our word and believed us when it comes to our son, but now that she's worried about her own potential liability, if he were to self harm, which again, all professionals he's seen in person over the last two weeks have said is incredibly unlikely. He has gotten bigger and older since he began treatment with Stacey, but she refused to entertain the idea that he might need a higher dosage of his ADHD medication. She is not taking into consideration what is best for our son, and seems to only be looking out for herself. I understand medical providers must worry about this, but not at the expense of doing what is in the best interests of your patients, especially minor patients. We are now scrambling to find a doctor who will prescribe the medication that has proven to help our son be happy and successful in school, and with his self esteem, which is one of his biggest struggles. I do not know what we will do if we can't find a doctor to prescribe his medication. In a way, it almost feels as if Stacey was attempting to manipulate his medication in a way that would cause him to deteriorate rapidly, so that we would be forced to hospitalize him, which again, would be one of the worst things that could happen to a kid like our son, in order to pass him off to the doctors at the hospital, and relieve herself of any potential liability. Today, when we told her how worried we are that stopping his ADHD medication will have terrible effects, and that giving him an antipsychotic is not only unnecessary, but will lead him to have even lower self esteem, she ignored our concerns, refused to renew his prescription for his ADHD medication, and basically told us she is done with him. This is not ethical. I do not know if Stacey has experienced previous situations where she has been held liable for a child's self harm, and that is what makes her especially concerned about liability, or if she is just an unethical provider. It doesn't really matter why she is doing this. We have been shown that, after over two years of working with our son, she cares no more about his well-being than she does of an ant on the ground. I will be reporting Dr. Lambour to the state licensing board, as I strongly believe what she has done poses an immediate threat to the health and safety of my son. I don't know what good it will do, but after this experience, I feel it is necessary to do whatever is in my power to prevent Stacey from treating other children this way. read more

Riverside Counseling and Psychiatry - This website states that abruptly stopping Concerta can increase depression and suicide significantly. - Counseling & Mental Health Near Me - Ashburn, Virginia

I have worked with Dr. Lambour for many years. She's patient, attentive and caring. I feel like I'm a person, not a patient. She worked diligently to find the right medications for me. read more

I recommend Riverside to anyone that speaks of wanting or needing counseling services! The receptionist answers the phone quickly and is very professional! I also appreciate that it doesn't take months to get in with someone. read more

Let's face it, most people care what others think about them. Back in 2011-2012, I was an emotional mess and after talks with my family and close friends, I decided that I needed to get help. I felt embarrassed and weird about making a decision to see counseling about what I was going through. I became more worried about how I would be perceived by others. Although it felt a bit weird and I felt embarrassed, I kept returning and kept discussing things with my counselor Christine. Over the years, my state of mind became more improved and I developed emotional maturity and toughness. I stopped going late 2014 since the payments were becoming too much. I returned a few months ago and Christine was still there and we didn't miss a beat. Now they accept my insurance so payments are no issue anymore. I visit once a month to talk with Christine and I feel much better about myself after every visit. This is a solid center with counselors who want to help you and are willing to listen. You can be open with them about anything without feeling judged. I've talked about things with Christine that I've never told anyone (even my family) and I feel so much better for it. Bottom line: if you're depressed, confused, sad, need someone to talk to, this is the place to do it. Remember that mental health is an issue and that it's perfectly fine to get help. We've seen many people hurt others or hurt themselves due to mental health issues and that needs to be addressed immediately if you know you're in a bad state of mind. Riverside Counseling will help you with that and make you feel better about yourself after each visit! read more

We've been going here for years and have always had a wonderful experience. I read through the comments and I'm baffled by some of what people are saying. Their child services are great and we've seen great results. read more

Don't expect for anyone in the office to have any care or compassion. Zero.... one call to the front desk and you will be treated as if you are money cattle and a problem customer. If you are having mental health problems go elsewhere or those problems will double. Stay away from this place. read more

Ok so to be completely transparent I've never taken the time to write a Yelp review so I don't know if there are any special things I'm supposed to add. That being said, I've been going to riverside for a while now and probably should've posted this sooner. Angela Brown, one of their psychologists, is amazing. She is just one of those people you can tell wants the world to be a better place, who wants to help people. She has helped me through so much in the past, and when I was having a really hard time, she was the one person who seemed to be able to get through to me. Therapy isn't always easy, you talk about hard things and you hear things you don't always want to hear, but not once have I been anything less than excited about going to talk to her. She goes above and beyond, and I truly believe she has and will change thousands of lives. read more

Tracy Carter is the only counselor I'm familiar with at this practice but it's important for any parent interested in her to know that she is more about talking and less about listening! I'm sure she means well but she's not a very good listener. She does like to assign homework (which I respect) but she is too quick to judge and assign "rules" to parents even when she just doesn't have a decent understanding of the situation. I would not recommend her as a counselor! read more

All the diplomas and degrees TOWERY showcases in his office are jokes. I went to him for marital counseling years ago, and he ruled that my husband, who couldn't keep a job, was an intelligent man with no problem and I was the one that needed a grief counseling. That intelligent husband of mine is still still out of job and we are finally heading to a divorce. read more

Riverside Counseling Center is extremely helpful. Monica is a gem. They have helped me deal with my mental issues. I encourage others to check it out. read more

Dishonest billing department and therapist shorted us on her time. When we called to set up an appointment, we told them who our insurance was with, and they told us the specific social worker who was in network for us. Great, we'll use her. When it came time for the appointment, we were 5 minutes early, but we werent seen until 10 minutes after our appointment was supposed to start, and somehow finished 10 minutes earlier than our appointment should have ended. Then, I go to pay the copay, and am told I have to pay full price cause we arent in network. Wtf? Didn't we specifically ask for someone in network? We'll find someone else. read more

If you are a military family.. STOP right here. This place makes you opt out of submitting your super bill to Tricare!!! The review is for the unprofessional front office staff that neglected to let me know until after my appointment. I asked why they have this terrible policy and the girl told me they don't want to be bothered by Tricare haggling them. Then don't answer your phone! This is an injustice to our military members. Here is the kicker- they remain on the out of network provider list for Tricare read more

I have been going to Riverside Counseling for quite a few years and I can't give one negative review. From the staff, counselors to the doctors, they all treat everyone with the utmost respect and kindness. I have recommend this group to friends needing help or friends having family members suffering with addictions. Not one person has said anything negative. As a matter of fact, each person has called and personally thank me for pointing them in the right direction. I know of many churches that suggest Riverside Counseling for members that may be having marital issues and their success rate is very high. The drs don't hand a pill to make it all go away as a primary physician may do. They truly want to understand what is going on with you and help however they can. But each person has to be willing to be open and honest not only with the drs., but with themselves. For me personally, it's been a "two-way" team and I have never regretted my choice for this center. It may take a few visits to find the right person that fits your needs, so don't let the negative feedback stop you if you really need help. And don't be afraid or ashamed to reach out for help. That was a huge mistake I made for too many years. Do what you feel is best for you and you won't regret it. Riverside Counseling has changed my life and I can't thank Dr. Hall enough. read more

A bad place with awful doctors. A waste of money. You'd be better off doing yoga than dealing with those fake POS. I went there for years and not once was it recognized that my parents were being ab*sive to me. Therapy was how I was often manipulated into being able to receive basic necessities, and I walked out of my last session and never came back after years of going there because the doctor and my father were conspiring that I wasn't trying hard enough. At the time I had had a severe cough for months and no one once took me to the doctor despite the fact it caused me severe pain. I worked 8-hour shifts with a severe cough and chest pain yet I was still told I was not trying hard enough and I was treated as drug-seeking for wanting some relief for my anxiety. I hope that woman loses her license. read more

My schedule is pretty busy like most of us however, Monica always accommodates me when I come in or need to make any changes to my appointments. Monica and the rest of the staff are friendly and professional! read more

I had a terrible experience with Stacey Lambour, Riverside Counseling's psychiatric nurse. She condescendingly snickered at me when I shared my religious values, as though they were "backwards" or unacceptable to her. During the course of the conversation, she said, "Oh you've got to get on a mood stabilizer." She shamed me for asking questions about the medication, saying in a condescending tone, "What you don't trust a medical professional?!" I said, "No, it's not that, I'm just trying to respect my body and like to make sure what I put into my body is healthy for me...so I like to take 24-48 hours to think about it." She then shamed me for wanting to take 24-48 hours on top of the other shaming...sarcastically saying, "DO YOU take 24 to 48 hours to make [every decision in your life]?" She wouldn't give it up...she just kept trying to pressure me. It seemed like she took it personally that I didn't accept her recommendation. She interjected her personal opinions saying that "religious dogma" gives people, who hold traditional values about sex, psychological problems. This is unprofessional behavior from a nurse at best, unethical behavior at worse. What medical professional pressures a client into taking medication and then shames them for wanting to take 24 hours to think about it?! She was snarky, condescending, and manipulative. She was very intimidating. She did not demonstrate a basic level of respect or patience. Multiple times she tries to explain away her unprofessional behavior towards clients by saying, "You misinterpreted what I meant." As though you are the problem. Another intimidation tactic. I believe she probably should not be practicing...nor someone the public can trust. read more

This one star is for Dr. Pat Moon. I had a terrible experience with him and never felt good after or during his sessions. He would make me feel guilty, sad, confused and even dumb, and he was incapable of agreeing with me. I soon realized he is probably a misogynist. Please do not waste your time and avoid an unpleasant experience with him if you are a woman. read more

I should have believed the reviews. I cannot stress enough to NOT go to this place. The provider we saw was not christian and the other providers didn't act christian. High turnover of therapists....maybe because anyone with any integrity leaves. We were intimidated, put down, etc. by NP Lambour. She insulted my child in front of me! Then demanded that we get services we specifically didn't need (we have a counselor elsewhere, only needed prescriptions). Charged over 200$ and required that we come back weeks later. Well, I'm sorry but most people don't have that kind of money to throw around and in the process be bullied. I hope someone sues this practice for the way they treat patients. I overheard and observed other providers intimidating patients also. It made me feel sorry for anyone going here. Go somewhere else! Patients have rights! You don't deserve to be treated this way. read more

I'm so disheartened by this place. I was in what felt to me like an emergency situation with my teenage daughter. My daughter was feeling hopelessness and no sense of self worth...feeling like she didn't deserve to be alive. A friend of mine highly recommended a counseling center that had Christian counselors (I was happy about that because we are Christians) called Riverside Counseling (in Fredericksburg).Well, in my panic to find help...I came across Riverside Counseling Center ( in Leesburg) in a google search. Made the appointment and was super happy about getting my daughter some much needed help. I didn't even think to look at the city since I thought I already knew that it was in Fredericksburg. The number didn't clue me in, either. Forward 2 weeks later, I look up the address on the way to the appointment and start to panic as I realized my mistake. Both Riverside Counseling. Both have Christian counselors. Two very different locations. My husband immediately called and explained the situation, but they didn't care. They still charged us the full amount. Look...I know technically it was my fault. But...a little understanding and grace would've been nice. I would NEVER recommend them. I cant imagine that they have clients that feel anything more than a paycheck based on how they treated us. read more

I tried two different counselors. One person wanted to talk politics and the other asked my religion. Neither of those had anything to do with my need for counseling. Their front desk staff is inefficient in billing and scheduling. They destroyed one check which had to be sent again. When my insurance didn't cover they sent a note with FINAL NOTICE on it threatening me with collections. I'd only received one bill previously which I paid and they ripped the check. In response to Donald H. Your facility is neither professional nor highly trained. Per my experience they couldn't have been worse. Had they addressed my needs I wouldn't have had to waste money and find an actual counselor. Religion and politics are not the purpose of visiting a counselor. read more

DISINTERESTED/UNPROFESSIONAL THERAPIST AND INCOMPETENT BILLING DEPARTMENT To start I had a horrible experience with the therapist Cara Kenny. After my mother passed way in April I felt like some therapy would help me out understanding my feelings and easing my pain. However, it just got me angry about how much I was paying for someone that was not even faking that she had any interest in what I was saying. On my first appointment with her I thought she was awesome, she took notes all the time and asked me several questions; lots of those questions were not related to my mother at all, but I thought she was asking those to have a background of who I am and how she could help me out. By the end of that first appointment, I made appointments for a whole month. However, on my second appointment, she was very distracted with my baby (I had to take my baby with me). My baby slept very soon and I thought that then she would start focusing on me and on why I was there. She would just keep looking at my baby and asking questions about her. And I would try to talk about my feelings about my mom and her death. When she finally talked to me about my mom, she asked how my father was dealing with that (they have been divorced for almost 20 years and my father has married again, which we had extensively talked about the previous session). I did try to focus on me again (I believe therapy is one of those times you should be allowed to focus on yourself). So she just talked about my husband and being a parent, and how to deal with my baby, and how her daughter this or that. And my time was up and she didn't allow me to talk about my issues, and she only took a look at my folder when I was leaving and said 'your co-pay is high, I am sorry about that'. What did she think? That she could waste my time and my money looking at my daughter and not giving a damn about me because she thought I would not come back? At the time I was a mess, and if therapy was helping at all, I would pay the price to get the help I needed. My other complaint is with their billing department. When I went there the second time, I told them I had a new insurance. It took some time until I had a copy of my insurance card. Before I had a copy, they would not accept the information to bill the right insurance company for that appointment. After I got my card, I got in contact with them again asking them to send the claim to the correct insurance. They said they didn't have an email that I could send it, but then they said I could send it to the reception email, that they would take care of it. I have sent the email about a month ago and I have never received any response. Now they sent me another bill saying that they will send it to a collection company. It is ridiculous that they are not able to solve this matter thru the phone and email. I will have now to make time to go all the way to their office to solve this issue. read more

I came to to see how the new patient process works and I was impressed with the faculty. Very clean and organized. I had the pleasure of speaking to Monica who was polite and super helpful with all my questions! Definitely recommend this faculty to others! read more

The staff in this office have been extremely helpful and friendly to me, especially Camille, the manager (?). I'm a little surprised by some of the comments. I can't speak for all the counselors, but Dr. Hall is a Christian psychiatrist and it would not surprise me to be asked about my spiritual well-being. However, I feel no pressure towards any specific belief system. I believe that almost anyone would benefit from visiting with the staff at this practice. read more

I met with Dr. Tom Pillion and he is the worst doctor I have ever seen in my life. He discussed my mother's illness with me for 20min just to tell me that she died of something completely different than her diagnosis. I had no idea one could diagnose a person having never met them, never seeing their medical records, or really knowing anything about them. I guess Dr. Pillion is psychic. He knows more than the neurologists at Georgetown Hospital where my mother was seen for 6 years. He also was able to diagnose my grandmother, who died 17 years ago, again with something different than she was diagnosed with. I have no idea why he felt the need to correct me and tell me that the doctors everywhere else are wrong. You may be asking what this had to do with why I was there. I have no idea! I think he fancies himself a genius. He then decided I was probably not diagnosed correctly. He figured that out in 30min. I was in a complete state of shock when I left. Now I am just angry and amazed that he is allowed to treat patients. Horrible doctor. I will never go back and I advise people to stay away. I really wish Yelp allowed 0 stars. Giving him one star is one too many. Update: The office contacted me and they regret that I had such a bad experience. Then, they told me how so many people like the doctor and that he is very nice. That is great but when someone tells you the doctor is the worst one they have ever seen, you will not convince them he is a good doctor. Trying to convince people that what they experienced didn't happen only serves to make people angry and frustrated. They are giving me a refund so they have earned the star Yelp required me to give them. I found someone else who is a great doctor. Lesson learned. read more

India was helpful through out the entire process . She was able to answer all of my questions professionally and with kindness . Having some one like her answer the phone made the decision to seek therapy a lot easier . Keep up the good work ! . read more

Appointment cancelled...they claim no record of it...they charge $90 repeatedly then TURN IT OVER TO COLLECTIONS! We told them REPEATEDLY of their error, and they continue to harass with letters and now COLLECTIONS?! In 58 years, I've never once had an item turned over to collections...and if this were the garbage man or a remodeling company...well maybe...but a counseling center? If there was a history, or a repeat offense...yeah...but a one time issue where we did everything right...and they did everything wrong. Great compassion for their clients...NOT! read more

I have never written a review for a doctor before but feel compelled to do so due to the significant progress and support my wife and I received from Dr. Moon in marriage counseling. His focus on family systems was of great benefit to us and I highly recommend Dr. Moon to those seeking to strengthen their marriage. read more

I only had one experience with this office and it left a lot to be desired. When I called two months ago, they advised me over the phone they accepted Cigna insurance. When I arrived they told me they did not accept my plan and I had the option to cancel or pay out of pocket. I waited two months to get the appointment, I took a day off from work, took my child out of school and at this point, I opted to pay the $155 fee out of pocket to have my child seen. The doctor who saw us was pleasant and somewhat professional. I have no experience with seeing a counselor so I was confused on how it worked. She asked me questions about my child and what activities we enjoy. I told her why we were there, she took notes, and then she played Legos with my child and chatted. I believe this was in an effort to build some rapport with him but, again... having never experienced this I was confused. Then the Doctor suddenly mentioned something about the 45 minute visit and jumped up and gave us a package about scheduling appointments. She advised she'd need a series of appointments to work with us. The package gives some insight as what the process is like but, the language is harsh. The language speaks to adults coming to fix what they have problems with. I'm seeking help for my child's anxiety. I honestly didn't feel she could resolve our issues and I was disappointed with the staff and how my insurance situation was handled. It wasn't the fact that they didn't take my insurance, although that was frustrating - it was the demeanor in which they may no effort in having a private conversation with me about it. There were other patients in the waiting room while they had a detailed discussion about my plan and how it offered "discount" services. Overall, I felt worse after leaving the office than when I came in. read more

I went in for counseling in this office 3 times. The first visit I was asked about my religious beliefs which I find totally inappropriate and has nothing to do with why I was seeking treatment. On my last visit I was told about 20 minutes into the session that it was over and for me to seek another therapist. I was then told "lets be real here, just by looks alone you and your husband are not well suited for each other" then she proceeded to ask if my looks were okay with my husband because in fact if her spouse was to come home "covered in tattoos" " she would even be seen in Mcdonalds with him"... She then advised that we find a divorce attorney and not a therapist.. She stated "she wouldn't make any apologies for her opinion on why a beautiful woman would cover herself in tattoos from head to toe" after the insults she proceeded to hand us a bill for services, which shocked me as well. It is discrimination and for a woman to claim she is a Christian with such judgemental views was a disgrace to anyone I know of true faith as she claims to be. This office will be reported to my insurance company as soon as possible. I hope in the future that someone is there actually help a patient vs. judging them based on appearance. This was unprofessional behavior in a medical setting and I do not recommend this facility at all. She called me an abomination for my looks alone. I cannot and will not understand how anyone in this position would think this was an acceptable way of practice. The front desk yelled out into the waiting room as we attempted to exit the office without incident. I will not pay for this visit and I am in hopes that my insurance company doesn't pay a claim to this facility. read more

STAY AWAY! I originally was going to Riverside Counseling with a different doctor, who was amazing, but unfortunately she retired. So Riverside decided that her patients should go to Thomas Pillion. I had a problem with him from day one. First off, it started with his demeanor and his professionalism. He made me feel guilty for having mental health issues. He was arrogant, not easy to approach, and definitely not someone you would open up to. That is extremely disheartening when he was the person I was supposed to open up to. Secondly, I had to explain myself every single time as if it was the first visit. Visits were once a month. Instead of studying his patients and "knowing" him/her, he just basically had you explain everything all over again, making you feel like a stranger every visit. It appeared to me he was having me explain every time just to fill his "time" so he could charge his full price. I always felt worse leaving an appointment with him then I did going in. The reason why I stuck with him was because they had all of my medical history and I had been a regular patient. It's very difficult bouncing around having to explain yourself over and over again. Telling people you've never met all about yourself and your past. With mental health, it's already hard enough to talk to ANYONE let alone a stranger. The fear of judgment is always there, along with it being exhausting. You are reliving and reliving every time! You want to be somewhere that "knows" you and it was just too much of a hassle to try and leave. He was issuing the medicine I needed so I pushed through for that reason. I had actually missed several meetings in the short amount of time he was seeing me for these reasons. He is the type of doctor who is in it for the money not for helping people. He was forceful with pushing higher dosages of medicine when I specifically told him that current dosages was not working and was giving me terrible side-effects. I had to be forceful back to tell him "no", but regardless, he still tried to push higher dosage and additional medication. Again, working for money not for his patients. This guy was charging $150 per visit and his "missed appointments" were $90! We now get a bill for $243 and we have NO IDEA why it is even that amount...nor did they even tell us it would be that amount. The Office Manager claimed I missed two appointments but had only missed one, then turned us over to collections without notice. She said I never complained, but what is an Office Manager going to do to help with doctor complaints? I turned them into the BBB, but they did nothing to resolve our complaint. I'm never going back...STAY AWAY!! read more

Beware of their insurance policies. By now I hope that they are in writing rather than just verbal. While making my first appointment the associate advised that they did not accept Medicare assignment but that I could submit my paid receipt for reimbursement. This was not factual. While checking out and paying for my first appointment, Dr. Hall rushed out and handed me a sheet of paper indicating that the practice opted out of Medicare and other related legalese. This meant that I could not submit a claim to Medicare (verified with Medicare) and that as consequence, my secondary insurer would not pay their portion. Essentially I was out over $200.00. Why did the Doctor wait until after the conclusion of the appointment to inform me of the situation? You be the judge. I terminated my relationship with the practice. Moreover, as a TRICARE for Life and Medicare participant for six years this was my first and only experience with questionable professionalism. read more