Service for my husband was very nice BUT their communication skills leave a lot to be desired. I…read moredon't think they understand that not communicating or confusing communication causes great stress when it's a terrible time to have extra stress.

I have used this funeral home in the past and had a excellent experience. But this time with one of…read morethe most Important people to me. I was very disappointed, first they published her funeral service dates wrong. They fixed it once it was brought to their attention. Then the relaying of information to different people of the family was never the same. There was so much confusion that we all got very irritated and I'm sure we wasn't very nice all the time. Then we had some final expenses that we only found out about a few days before the funeral. I must say I was very disappointed in how things turned out. I'm just happy that she is now at rest and hope that no other family has to experience what we did.

I would highly recommend this funeral home. It was about 5 yrs ago we had them do my grandmas…read morefuneral. Very professional had a plan and you could tell. Funerals directors were very patient and explained everything we asked about. I have been to other funerals since then and they dont come close to excellent service Elzey Patterson put on. Thank you for doing such great job.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

My rating is based on a public person attending a funeral and visitation. This is different from…read morethe previous reviews. On this visit I found the facility to be clean and orderly. It doesn't have an attractive modern decor. The decor fits what you would typically think of for a funeral home. The facility was quiet, comfortable and peaceful. The staff was very respectful and kind. There were plenty of staff on hand to direct you to the correct viewing area. They had reverent smiles. The team was pretty well organized when it came time to conducting the funeral. This team did a nice job getting our large group throughFort Wayne to cemetery.

Garbage. They promised a full area for the funeral, then double booked the area. Nothing was set up…read moreon time. When a member of the grieving family asked about having the full space, that was paid for, they were yelled at until they cried. Do McComb is now owned by "Dignity Memorial", the old employees have NO say. Don't go to any location.

This review is from May of 2023. My boyfriend passed away and his sister was the family member who…read moremaking the arrangements fell on her shoulders. Not only was she responsible for this but was also having to handle some personal family situations at the same time. On day of funeral I arrived before anyone else had come in. I asked if I could go in to the viewing room to spend a few minutes alone with my boyfriend. The funeral director ,after finding that was not an actual family member, denied me that privilege. He stated that there policy was no one allowed till family viewed first. So I had to sit there alone for awhile ,about 30 minutes, till family arrived and then when doors were opened for me and several other people who had come in after the family arrived to view him I never got just the few minutes alone to say goodbye. I have never been to any funeral home that is operated like this with no caring or consideration to circumstances . This place is simply non caring and thankful I no longer have any relatives alive who might be taken to this establishment! It is nothing like D.O. McCombs & Sons used to be.

Literally the worst customer service. Losing a loved one is enough, but facing it with this joke of…read morea company is worse. We have always used do mccombs and it's really gone down hill since switching over to dignity memorial. Planning the funeral service felt impersonal, and took a whole heck of a lot longer than it should. Policy changes for cremation changed without us being informed and nearly everything we placed in the casket with my grandfather was removed. Staff during service huddled together in the office, rarely letting mourners into the funeral. To top it all off, we have to contact our own cemetery to set up the final service on our own.. for some reason this company feels like that's not something they should do for people spending over 8000 dollars on a ceremony. If I could give less stars, I would.

Thank you Tommy and Amy. You made us feel welcomed, valued as a grieving family, and you went above…read moreand beyond to provide the desired services. I highly recommend readers to consult your facility. Preferably the northern location.

A perfect balance of being professional and personal at the same time. Many thanks to Michael…read moreMurphy and the rest of the staff that took great care of us. The place has recently been remodeled and is beautiful.

My Father had two funerals in two states. First here in Indiana and then again in Michigan at Wint…read morefuneral home in Clarkston MI, I think the review should be a contrast and compare of how Wint performed services and what this place provides, which I refuse to call it "service" 1. Staff communication At Wint funeral home - I was always able to reach a funeral director. They always were able to provide me with any information I required. At Hockenmeyer - we didn't receive any communication until FOUR days after my Fathers passing. Everytime I call, the person on the phone has to call me back or investigate before I am able to get an answer. 2. Facilities - Wint had multiple services performed on the same day and we never even bumped into the other parties. Very roomy, plenty of space for picture boards, decor etc. Hockenmeyer barely had room for a couple of poster boards & a few table décor. Don't be confused by the pictures at Hockenmeyer - place is very small. The room which was functional was decorated nicely enough. The other rooms at the home were non-functional. 3. Body preparation Wint was able to correct all of Hockenmeyers mistakes, which are to follow, four days after the Hack job did their thing and 11 days after expiration. Hack-job-meyer left his hands and face BLUE! It did NOT look like my Dad at all! Everyone who was present agreed. Poor job on the lips, blue in the face, hands, arms. Foundation makeup exists - just not at Hack-job-meyer Wint was able to correct not only the lips, but all of the coloring as well. 4. Death Certificate. This one gets it's own section - namely due to the lies and runaround Ive been given. I was told that the certificate first needs to go to funeral director, then to a doctor to affirm cause of death, and finally back to the funeral director before it is finalized. I get that, it's a process. First I called proactively after a week where I am told about the aforementioned process. I understand bureaucracy exists and things need to be done a certain way. I was then informed they have already sent it to the doctor for his approval and should receive it next week. A full week passes The following week I'm told over the phone by the funeral director that he is calling to affirm and correct spelling if needed - that it had already been signed by the doctor. Another week passes I call the home again where I am told it is now waiting on the doctor again!? Someone obviously lied to me. At this point it has been over three weeks and we have still not received any death certificates. For comparison, my Mothers was obtained within one week through Wint. I'm sure I wanted to spend time recalling a very few difficult days in my life, I could provide other examples. Just trust the one-star review and try to find another home to use. I can't recommend going ANYWHERE else enough.

Very professional staff and will work with you. I highly recommend using their services. Andrew was…read moreour funeral director and he was wonderful to work with under sad circumstances the both times we used them (within 3 weeks of each other).

The staff at Midwest Funeral Home and cremation society is professional, kind and caring. They made…read morea difficult situation, easy. We would recommend John and his staff 100%

Excellent, kind and affordable service during a difficult time. New larger location was beautiful…read moreand bright.