So, I am giving them the one star because the Pool, Grounds and Workout Room are truly world class…read more Cindy, the manager, and the staff were actually fine while we lived there, although I will say that most of the time the office is locked, and they are extremely hard to get a hold of. My wife is a Doctor, we are a professional middle aged couple, and only used the apartment as a second home on weekends when we were in Shreveport. We were never once late, and we routinely had a cleaning service keep the unit immaculate. We actually hated to leave, but once we did that is when Cindy and Allie got weird.
When you lease from them, you are required to purchase a lease term bond in lieu of a deposit, which gives them a $600 insurance policy against the renter upon vacating. We had the unit for three years and wanted to keep it but when they raised the rent from $1165 to $1499 it was more than our mortgage, and I gave them notice to vacate. They told me for $350 they would have their cleaning service clean the unit once we were out. Again, this unit was spotless, and the cleaning service I had contracted with was going to charge me $185, so I declined and went with my company instead. My company cleaned the unit on Saturday Nov 4, 2023 and on Monday Nov 6, 2023 I vacated. Again, they are never in the office and I was told "If we aren't here, leave your keys, gate card, and your check for $XXX in an envelope in the Mail Drop box." I did exactly that, the money was already agreed upon. Fast forward to February 2024 when I started receiving collection calls from what I thought was a scam caller. It turns out Cindy and the staff had written up numerous charges totaling $645 that we owed. Now, she had my cell and never once called, texted or emailed me about this. The reason is simple, if it's over $600 they can file a claim and if it goes over 30 days without the renter paying Canebrake gets paid. Then it goes to collections and it's between the renter and the collection company, Canebrake is out and profits the $600. I had to demand an itemized list of the charges three times, and when I received it I see that there were about $100 of utilities that had not closed when I vacated, and a set of blinds for $30 that needed replacing. I told them I had no issue paying those items, but they were charging me $445 to clean the unit that I have already had cleaned perfectly when I left. Rather than attach my photos from when I left, I am attaching the photos Canebrake took of my "dirty" apartment, along with their "cleaning charges" that add up to $445. See if you agree with me or canebrake....
On the bill, you will see $190 to clean and stretch the carpet. Two years ago, a water line broke upstairs and it flooded the master bath and bedroom on a Saturday night. It was Monday afternoon when maintenance finally came into our unit. They pulled the soaked carpet up and put fans out. Again, this is our second home so we were not displaced, but my wife said they are fortunate for that, and would have to pay to accommodate a normal displaced renter. She wanted me to have them professionally clean the unit, and ask for a month of rent for free. I am too nice, and didn't ask for that. Canebrake left the ruined carpet in place, and I cleaned everything. Now I am being charged $190 for something they should have done, and something I have lived with for two years. That's my fault, and that is why I am warning you reading this.
We were a perfect renter, never loud, never late, hardly ever there, and we kept the place spotless. You are a number to these people, and they will not think twice of pulling this scam on you. I will end paying this absurd bill, but hopefully after reading this you will think twice about this place and not put yourself in the position we are now in.