I took in my 2015 Escalade because a check engine light was on, and there was a rough idle/and engine hesitation. My car was out of warranty. I was told to diagnose the issue there would be a $150 charge and I would get credit for that if I fixed the car at the dealer. I went ahead and got the diagnosis, after a week I was informed that they were certain it was one of the injectors and it was going to cost $750 to replace it after all discounts. I agreed and told them to go ahead and replace the injector. After the replacement, the car was still running the same way it did before, which led me to believe it was not the injector. I was then told that they weren't sure what could be wrong with the cylinder and they would have to take it apart to see, THEY WANTED TO CHARGE $995 TO DIAGNOSE THE ENGINE AGAIN. All that while I am still on the hook for the injector replacement. So my car diagnosis only would cost $1700. I know that expensive cars are expensive to fix, but it should not take a week to diagnose a car, nor should it cost $1700 to diagnose it. I asked what else could cause that issue with the car? They told me it could be a number of things that would range in price from $1500 to $4500 and they can't tell. The moral of this long story is that they are not diagnosing the car correctly, they replaced my injector for no reason. and as far as loyalty, I bought 3 Escalades from them in the last 5 years. you can see my review in 2013. I will update the review once I get the engine running as it should. Meanwhile I will send my complaint to GM. I am sure nothing will be done, but at least somebody may read the review and take note of how they do business (at least on the service side). BTW, read my other car dealer reviews. I give credit when credit is due.. read more

Perfect. I tried to buy at another dealer who wanted to play games. I located my ideal vehicle on rizza site and contacted their web dept. I explained that I did not have time to mess around. When I arrived they had the car up front and ready for me, got me coffee, gave me a tour of the car. When my husband arrived and negotiations began I was happy that they gave us a small amount of drama but treated us like we were not stupid. I was there about an hour and drove away completely happy with a 2014 buick enclave. read more

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Middle aged housewife with low tire pressure. What to do?? Pulled in , and everyone couldn't have been nicer taking care of it.

I'm sure the service isn't as bad for everyone, but I have a feeling that certain people get a certain service. Over 2 hours for a 9:40 oil change appt I made 2 weeks ago with no apology, but basically telling me that some people had to wait even longer, so deal with it. A lady who had an 11 o'clock appt left before me. Take a guess at the difference between myself & her. I even left my truck early at 9:15. I left at 12:15.. I called to ask if it's done around 11:15 and he tried to sell me a set of $1300 tires while telling me my truck hasn't even been started on yet. I was the last person to leave the waiting area after they started with a room full when I came in. I've had them have my salesperson call asking me to leave a good review before. I definitely would if you'd treat me like you did when you were taking my money. Haven't seen that kindness since the ink dried. Having a business that feels like you care makes all the difference. I liked Joe C who sold me the car, but he's gone unfortunately.. What a way to spend your day off... (This happened this past Saturday, but I'm still so upset I wanted to share this on my next off day.) read more

Leased a new Caddy XT5 that was a courtesy car (4500 miles) got great price for 10,000 miles annually. Finally got around to the paperwork and the finance guy included the 4500 miles in my lease, so I was only getting 8,500 annually. Complete surprise, that was never mentioned. I was ready to leave and walk away from the deal, but they came around. Make sure you read ALL of your paperwork before signing. Seemed slimy, be careful with these guys. read more

More about the SUV... I would wait another year on the Cadillac XT4. So we were about to buy a Lincoln MKC when we decide to try the XT4 great looks and interior are awesome. BAD CHOICE SO FAR. We have owned the car for 8 weeks and Rizza has had it for 3 out of 8. The next day we notice the stitching on the one side of the steering wheel is not close to even and the side pillars have scratches not good Quality Control at plant or dealer. They fix it in a few days. A few days later we feel a jerk when first driving the car especially right after the first start. Then our phone wouldn't sink ( My wife got a ticket due to this) We bring it in they say there are TWO recalls one for the fuel system, which is probably causing the jerking issue and that the SID card had to be replaced that was causing the phone issue. The phone issue is solved. The car is still awfully rough for a $50,000.00 Cadillac. Now the Radio just restarts when it wants and has to go through a start up. Per Cadillac they know about the radio issue but don't have a update for it just yet. Who needs a radio!?!?!?! AND the rain sensor wipers are not working. Needs a new module..... AND another recall for the gas fill sensor. Also still jerking quite a bit they think the calipers just need to be lubed and were sticking. NOT A REAL SMOOTH TRANSMISSION. Had a 2009 CTS that was much smoother. CAN WE SAY BUYERS REMORSE??? Never has this many issues with ANY car let alone a Cadillac. VERY DISAPOINTED read more

I see a few negative reviews on here and it isn't clear if they are true reasons to complain. I bought a brand new GMC Sierra this past Wednesday night after a couple of weeks with working with their best salesman, Marty Nowak. I wish I could say more about the dealership itself, but Marty honestly took such good care of me that I didn't have to do anything "manually". He is my definite first call for vehicles, and Rizza is my new favorite dealership family. I had a VERY bad experience with Bredeman Chevrolet on a Equinox, and Corporate GM left me with a $20,000 pile of wasted money after only 40K miles of use. My local dealership here in Indiana Cambe refused to help me either even after I had bought a new Camaro and a new Silverado 3500HD Duramax there as well (and I had also purchased yet another new Camaro in this same decade which didn't oblige GM to help me with the Equinox). Fast forward to my recent decision to look at a GMC next to replace my Silverado. Of course I wasn't going to CAMBE and after a cars.com search I found my truck at Rizza GMC in Tinley. There were not many Corporate offers right now on heavy trucks, but Marty worked on getting me a satisfactory deal which he came in and closed on his day off. including all of the vehicle orientation and calling me when I arrived back in Knox, IN to make sure that my first driving experience was nothing short than amazing. I'll be back many times in the future and I'll be looking for Marty Nowak, and you should too. I was very close to trying a Dodge truck this time, but Marty did his best to keep me loyal to the brand that I have stuck with since the beginning, GM (I'm 48 now). read more

I came here looking for a used car and with the help of Nick Aruanites I did. Everyone here is very nice and helpful. I would tell anyone that is looking for a car this is the place to go read more

My parents brought their Cadillac in for service due to the check engine light. Over $1400 later, the light went on again the very next day and it was brought back again for service. At first, they were charged about $630 in addition to the $1400+, but thankfully that will be reimbursed (hopefully sometime Soon) through communication with the manager. A few days later, the light comes on again and it was the same DTC code as the first original visit. So back again we go to service. It was taken care of free of charge, but it was ridiculously inconvenient. read more

Do yourself a favor and ask for Brian Murphy in sales. He's is truly a wonderful salesman & person. Unlike many, he's not pushy or greedy. I found him to be honest, knowledgeable, kind, soulful, and smart. He will tell you where the "pot holes" are - even if it means less money for him. He's not afraid to let you know his suggestions. He does his homework. He doesn't "tinker" with pricing. He's fair right from the get go. A real straight shooter. Hey, he has to make money too - but, he's absolutely fair about it. This guy has a servant's heart. Trust me, a good salesmans makes all the difference in a purchase. I smile thinking of my car and he has a lot to do with it. I LOVE the car he sold me. And, i'm soooo glad he suggested the "medium" package because I'm enjoying the features immensely. Thank you Brian!! Strongly suggest seeing Brian. Rocky Ruggiero of Lisle, IL. read more

My son purchased a vehicle at this dealership on 5/12/21, and they have very questionable if any standards and values! It started off with a price on Carfax online, which once you sit dow with the salesman they state that the price was incorrect but that same price is on the Carfax report the dealership gave him. Then they add additional fees ($2,495 auction /transport fee & $991 cleaning fee) to the base cost of the car which do not appear on the purchase contract but simply are reflected as the price of the car. Then when he disagreed with the added cost the sales manager Nick Richko comes into the finance office and agrees to sale the car for a different price reducing these fees and he proceeds with the purchase. Then they have my son sign contracts on a tabletop screen, which you cannot see documents simultaneously so it's difficult to see that the amounts on the purchase contract does not match the figures on the installment contract regarding the unpaid amount being financed. Unfortunately I don't have the name of the finance guy who was an extremely tall gentleman who claimed to be honest but how deceitful this deal turned out to be. They completed the transaction around 7:30pm - 8:00pm on 5/12/21. The next morning I was sending information to my insurance company, and looked at the documents and found the finance guy did not honor / put the agreed upon car price amount. Additionally the unpaid amount on the purchase contract, which should be the same amount you are financing on your retail installment contract were two different amounts. This dealership placed an amount on the financing contract more than the balance I owed on the purchase of the car! This is illegal and deceptive practice which I contacted the BBB and the dealership has yet to respond, so my next step will be to file a complaint with the IL Attorney General's Office. read more

I guess Josh is just a pencil pusher, because he hasn't tried to reach out to me. This was just a front for Rizza Cadillac.

This is a long review with good and bad so I wanted to share my experience/advice with readers. I just bought a used car from Rizza Buick GMC. Marty Nowak (goes by Coach) is a genuinely nice and helpful salesman. They let me take an overnight test drive to show the family and get the car evaluated by a mechanic. I enjoyed everything about my dealings with Coach. The Catch: When it came time to buy things got less pleasant. This is the old school car buying experience so beware! If you came in because of the internet price, bring a printout...they had a much higher price if you just walked in so do your homework. Then, there's an unadvertised $960 "dealer prep" fee which only gets shared with the buyer at the negotiation. This is garbage and just adds to their negotiating position. The mananger I dealt with was Jim Allegretti. His negotiating style is to bully you and try to make you feel stupid...he'll spew pricing facts at you and imply you don't know what you're talking about. I don't put up with that nonsense so I let him pull his schtick and walk away. I stood my ground and was willing to walk away but lo and behold, there's Jim standing outside as I walk out (I'm thinking, are we really doing this?). After another 15 minutes of "I can't believe you're willing to walk away over $900, we made this idiot proof...(implying I'm an idiot? Really?)" we finally settled at a number. The car was very well priced to begin with so I'd have gotten to that price 30 minutes earlier if he was willing to engage in a respectful, intelligent negotiation. I don't mind negotiating and respect the dealership's need to make a profit. I didn't appreciate the manner in which they negotiated. It's an old/tired style that many dealers have abandoned and is why Carvana and CarMax exist. I, honestly, would have paid more if he would have been more professional...or had Coach be the point of contact. At all points, Coach was there to talk temper the manager's bluster. Coach is the reason I bought the car and would recommend Rizza provided you're prepared for the brain damage you'll go through to get a deal done. Last, I was promised a short warranty (to cover the a/c since it was too cold to test) as part of the deal. When I got to the point where I'm signing and about to pay for the car, the warranty turns out to be powertrain only and they wanted to upsell me to a warranty that would have covered what I was promised. When I said the deal was off unless I got what I was promised, the manager said that, if there was a problem, he'd vouch for me and they'd take care of it. That would have been very stupid on my part. Coach came to the rescue and had to make several trips back and forth to get me what I was promised. He worked really hard on this and I truly enjoyed my experience with him. One positive note on Jim Allegretti. After all of the hassle to get the car done, he got my other car washed. read more

They trying to hide the factory rebate, when I want discuss the price after rebate, I got throw out by the general sales manager Jeff, what an ASSH!!! Will never go back in my hole life. read more

Bought my certified buick from this location, car works well, however service at this location is utterly mind blowingly slow. I came in for an oil change at 1pm it is now 2:50pm and they're still 'working' on it. Last time they washed my car but left the back half by the tail lights dripping with left over water and dirt from where they forgot to spray. Please change this! The second star is ONLY because they have fresh coffee and water bottles available. read more

Rizza Cadillac - Waiting room lobby. - Car Dealers Near Me - Tinley Park, Illinois

I bought a 2018 Yukon Denali from Rizza Cadillac Buick GMC last week and had a wonderful experience. It was important that I liked my salesman and that's why I went with Darrin!!!!! Very nice guy and I'm so glad I went to Rizza in Tinley Park!!!! Thanks Darrin!!! read more

Horrible Service Experience!!! Worst nightmare time I've ever had at a dealership. Let me start by saying I was so excited when I received a Cadillac for my graduation present in February. I've been impressed by the whole "Cadillac experience" that my in-laws have had over their last 25 years of owning Cadillac brand vehicles. So I made an appointment for service at 9:45am. Not having been here before I arrived at 9:20am to a huge line out the door. (Should have tipped me to problems). They check the vehicle in & say they will let me how long repairs will take. As a SAHM I had to bring my 4 y/o with me. 10:30am I ask if they have any idea yet so I can make arrangements for myself and my daughter. They have no idea because the vehicle hasn't been seen yet. Okay, back to the waiting room I go still trying to entertain a 4 y/o without disturbing others. 11:30am I approach a service adviser again to see how long they believe it will be. Again, no idea because they have not even looked at it yet. Now it's starting to get difficult because the 4 y/o is getting hungry and tired of being in a service department waiting room. 12:13pm and they are just now taking it back to even evaluate the vehicle. Finally they clearly see that keeping a 4 y/o in a waiting room for over 3 hours is not going to work they offer to give me a ride home. After transferring her car seat to a courtesy shuttle we are taken home. I now have an overly stressed child on my hands. 3:45pm they call to say the vehicle is ready. I say okay I'll need a ride back. They inform the courtesy driver is off duty as of 4pm but they'd be happy to bring me back the next morning. Clearly NOT what I expected of a Cadillac dealership where service is supposed to be excellent. Here are my issues with the "service" I received: 1) Why schedule an appointment for me at 9:45am and not even look at the vehicle until 12:13pm? Answer from service adviser: "We see vehicles in the order they are checked in." 2) Why not tell people when they make an appointment that vehicles are seen in the order they arrive? Why bother with appointments if it is a first come first serve system? Answer from the service adviser: "We schedule appointments so we can estimate our availability." 3) After multiple overhead pages for the service manager Rich Digrazia (he never responded) to come talk to me a very pleasant gentleman in an orange shirt (I honestly don't remember his name) advised that he was an assistant manager and asked what the problem was. I explained why I was so upset. Up until then no service adviser offered to get us home or any idea of how long we would continue to wait. I was repeatedly told that "this is just how things work". Once this gentleman became involved then suddenly I was offered a ride to a restaurant or a ride home. 4) If you sent me home via courtesy shuttle with a 4 y/o how did you honestly think I was going to get back to the dealership? 5) As a diabetic waiting for a scheduled service for over 3 hours without being seen is unacceptable. 6) Not updating a waiting customer of status is unacceptable. read more

I will never associate with anything with the name "Rizza" in it ever again. After taking my car here to be serviced I now know why people are so afraid to be scammed at mechanic shows. This place takes the cake. And when I went to discuss the charges the service manager began yelling at me. This experience was beyond uncomfortable and I can't believe a place that sells Cadillacs handled themselves with such disrespect and lack of class. Even seeing "Rizza" on a license plate frame makes my blood boil. read more

I have to say that Jay Bakr and John Howard were life savers to me on Friday, August 3, 2017. My Cadillac SRX Stabilitrak light came on and my car would not drive over 25 mph. I made it to the dealership not noticing that the mechanics were on strike. Through the strike and all Jay and John were able to get me in a car and home so I could celebrate my sons 19th birthday. I am a return customer and I will never go anywhere again. The customer service that I receive each time I am at Rizza seems to just get better and better. Thank you all for saving the day and making sure I was not in danger of driving my car in with all the warning lights on. You are all the BEST!!!! read more

DEFECTIVE PRODUCT. WORST SERVICE EVER. Missing parts (STILL MISSING). When I purchased the 2020 X5, it was brand new (44 miles). An hour after I received it, I had to call the dealer because it smelled like something was burning. I asked to speak with the general manager (JIM) and left him several messages, but still to this day he has NOT responded. So, now I had to return my "NEW TRUCK" within 24 hours of purchase for repair. Since Jim NEVER returned any calls, I call CHRIS DARGAN, the rude salesman that was smoking in my car when he dropped it off to me. My son asked him was why was he smoking in our truck and had to explain to him that I had asthma. When I brought the truck in for repair, they (Chris and others) that it would be quick since they only needed to reset the car. Well, I sat in the waiting room during COVID for hours before I was told that they need to order a part for the car's computer. Four days later, I called to find out what's the hold-up. Chris was so rude maybe because like he said, "he's the top salesman and he's untouchable. Still missing parts that the salesman (Chris) said that he would replace; thus, the truck is incomplete. I finally received my "new Cadillac truck" 7 days. I put my truck in for repair with ONLY 76 miles but when I picked it up and NOW 181 miles????????????????? What happened? All of my gas was also missing. Someone took my truck for a joy ride. Once again tried reaching out to the general manager and NO RESPONSE. I would love an email address of the CEO. I SUPER UNSATISFIED. DECEPTIVE PRACTICES. This experience was truly painful and caused my depression. I am still the owner of a CADILLAC LUXURY truck with missing parts. Can I please have the missing part. Please help. HELP!!!!! read more

The professionalism is always excellent when I go there. Service is always completed in a timely manner. read more

Purchased a 2018 GMC Yukon a few weeks ago. Originally I was looking for a white one with captain seats but they didn't have one available in white only in black. The black was very sharp as well so I ended up buying that since it had the captain seats. The only reason I bought the black one was because I was told by multiple people there that if I decided within a week that I didn't like the black that I could bring it back no problem and they would find me the white one that I wanted. Well within a few days I changed my mind and called them to bring it back and basically they told me no way they are taking it back. Sales guy told me that only way they will take it back is if I trade the black one in for the white one and lose about 10k. Crazy!! Don't listen to what they tell you. I spent 75k on this vehicle and I should have waited until they found me the white one I wanted. You would think they would want to keep customers happy but I guess once you sign thats it! I have contacted JC Rocha multiple times and left messages No call back. read more

What a surprise another negative review! I got in contact with Rizza regarding one of their used cars for sale and spoke to Brandon the sales manager that lacks any sort of customer service. The price of the vehicle was $25,850 after speaking to him and expressing interest in the vehicle and informing him that if the deal was right I will be in tonight to purchase the car after asking for his best price he started laughing and said that he won't drop a penny. At first I was thinking okay he's just playing hard to deal with and he will try to stay firm on his price. After speaking to him for a few more minutes he tells me with an attitude "oh I have a deal for you I'll give you $50 off" and then proceeded by telling me "clearly this isn't the car for you" I was in shock hearing this from the sales manager. Instead of being treated with respect and as a potential customer I was treated like scum. This really shows me how management treats their customers and I will be taking my business somewhere else. PLEASE READ ALL THE NEGATIVE REVIEWS AND TAKE YOUR BUSINESS TO A DEALER THAT ACTUALLY CARES! read more

The people at Rizza Gmc are top notch !!! I had brought my Acadia in do to the service light was being on. Turned out to be part of the power train warranty. My team member John Howard did everything to make it as covenant for me. I would recommend Rizza service read more

Went here after having a horrible experience at Elgin Hyundai saturday. I called ahead to verify the price of the cadillac and went to test drive it. Mike and his son Cody are truly good salesman I was in and out in no time he even threw in an extra set of keys and a full detail when I'm ready. I will be referring anyone looking for a vehicle to them. Keep up the good work guys read more

We bought a 2016 used Cadillac SRX in July---terrible experience--we were looking at night and did not notice that the screen on the display was cracked--of course they refused to do anything since we had bought it as is--about a week after we bought it--it would not start and we had to get it towed back to the dealership--turned out the battery had bad cells and they did replace it free--but we had to drive over and get it--once we went to put gas in, we noticed that there was no gas cap--also we never received an owners manual--I guess their inspection does not include very many things. Finally found a dealer in Joliet that was able to get the screen and navigation system fixed for free since it was still covered by warranty--no one from Rizza mentioned this. Rest assured I have made my last visit to this place and hopefully my comments will dissuade others also read more

I purchased my car from Rizza Cadillac two years ago and had a great purchase experience. They were very knowledgeable and patient with me and I never felt pressured and got a great deal. I LOVE MY CAR!! I regularly bring it in for scheduled maintenance and get terrific service each and every time. I am pleased to say that they treat me great even after the sale. I would recommend Rizza Cadillac to anyone looking for a great car, great service and a great dealership. read more

My experience here today was phenomenal Chris was patient understanding and I felt he really had my best interest at hand thanks for all your hard work and advice I will definitely send you everyone I know looking for a vehicle thanks to Chris and Jimmy Allegretti we're leaving with two cars read more

I must say I had a really good experience dealing with Rizza Buick, Our salesmen Duran was awesome, very sharp and knowledgeable. He found us exactly what we needed. The whole process could not have went any smoother in my opinion. Also, I want to mention the manager Nick he was also very helpful and accommodating. Thanks again guys. I'll definitely be back when I'm ready to get into something newer !! read more

I went there i search of a ford explorer that was listed on there website for $ 33000 list. Went and spoke with a sales person who was very nice. Told him after looking at the car i was very interested in buying it. But i or anyone else would never pay sticker price for a car. He went to the sales mgr. came back and said they had this car for 150 days already and its at rock bottom. what a crock of BS. I said during this covid crisis and no one is buying there should be a good price reduction. He said the sales mgr was firm as he sat in his chair upfront leaning back. I then left and two days later the salesperson called and asked if i was still interested. i said yes and i think 1500 off the sticker i would buy it. He called back a hour later and said the mgr. would take 750 off the car. i said 1k or nothing cash deal. Never heard back. So for a lousy 250 they let a deal go on a car they had for 150 days sitting during covid 19,lol Well that kind of work ethic is crazy. i had bought two cars previous and always had issues. but i really liked that car. Well bought another car from huntley ford ,lowered the sticker by 2500 and great people to buy from. read more

After have a horrible experience with Rizza and their horrible sales staff about a year ago they still keep calling me. I have repeatedly told them to leave me alone, stop calling me and take me off your list. These guys are desperate!!! Rizza Cadillac used to be the place to go. They are horrible now!!!!!!!!! I now drive an Infinity. I will NEVER drive a Cadillace EVER again thanks to Rizza and their HORRIBLE sales staff and an owner who will not take time to step out of his ivory tower to speak to unhappy customers. This dealership is circling the drain. DO NOT GO TO RIZZA!!! read more

I just purchased my third GMC and each experience is better than the previous one. This time my dealer (Mr. Hoover) made sure that I received all the rebates and military discount that was available. Mr. Hoover treated me with the utmost respect and true professionalism. Thanks again, Mr. Hoover; I will definitely tell my friends and family about. God Bless. read more

friendly service with a smile

I in I went in for a oil change and I Had an 11:30 AM appointment and they did not return the car until 3 PM. I have never had a 3 1/2 hour oil change and tire rotation before! So if you need service on your Buick I would not suggest RZA in Orland Park. This was ridiculous and! read more

They were helpful when we arrived. We set an appointment to test drive a car. We got there like 30 minutes early and they helped us right away. After the test drive my father decided he wanted the car and proceeded to go through with buying it. My dad had a set monthly rate he wanted to pay and they were able to help him get that number, actually they got it 15 dollars below that which allowed him to get the gap insurance. They help the nice and that is nice. Loved the environment. Had to go back a day later for them to help put the license plates on and it took them less than 15 minutes, without an appointment and everything. I would totally recommend people to check out there cars and give them there services. read more

My boyfriend and I came here for our first time financing our car. Nick went out of his way to make sure we got the best experience. We walked out with far beyond what we were expecting. Definitely would recommend going to him when looking for a new car. read more

I'm not sure why there are so many negative reviews for this dealership. I just recently purchased a used Suburban from here and had a great experience. Joe Volturo is by far one of the best sales rep I have ever worked with. I won't lie and say there weren't little hiccups in the process (by no fault of Joe's) because there were which I think happens in life in general. But, Joe went above and beyond to help us and make the purchase of our new vehicle as seamless as possible. He to this day, even after our purchase is still continuing to go above and beyond to provide us with great customer service! If you need a great sale rep definitely check this place out and ask for Joe Volturo! I will also add that Joe in financing was amazing as well! He did his due diligence to make sure we got in and out as quick as possible! As a mother of 3 kids I can't tell you how much that meant to us :) I would definitely buy a car from this place again! read more

Jesse was very helpful with our purchase. Quite a drive but worth it to find the care we wanted.

I had my SRX for less than two years and spent a lot of time and money in the service department here. (Lets face it I bought a lemon) Even with my extended warranty I was forking out hundreds and thousands of dollars which is not this dealers fault but! When I would drop of the loaner and pick up my car they would usually have it in the garage for me so that I could be on my way. After spending what I believe to be a lot of money here and went to pick up my car I was handed my keys by the cashier and left to find my car on my own in a sea of Cadillacs with my infant daughter! I asked the women at the service desk if I was suppose to walk around the lot hitting panic until I found my car and she oh so nicely pointed me in the direction of someone else's car......after wondering around the lot in the cold with my daughter I was finally able to find it! This was 2 days ago and I have since bought a brand new car and traded in my pos SRX read more

I went car shopping here with my Aunt about 2 months ago - she is very indecisive so I knew we had our work cut out for us. Eddie helped us from the moment we stepped on the lot - he was extremely patient and friendly. Everyone we encountered was so helpful. Believe me when I say they went above and beyond to make my Aunt and I comfortable -including staying open after hours (which, let's face it, getting stuck at work late sucks regardless of the reason). Major props to Eddie for being the most down to earth salesman ever and Steve for helping finalize the details. Also, to the manager who helped provide a much needed boost when my Aunt was about to give up (due to her overwhelming indecisiveness) . She is now a proud owner of a new 2018 GMC Terrain and she is so happy with her choice. Couldn't have asked for a better experience - and when I'm ready for my next vehicle I will certainly come here. read more