Tim is my guy. And if you have a Harley, he should be your guy too. He's honest, capable, and has a…read moresweet goatee.

Great service. Competent technician/owner who knows…read moreHarley's well. Pleasure to support independent small business!

Poor customer service. Phone rings and is never answered, said that they shipped a part out but…read moreafter a week I called fed ex and they hadn't even gotten a part from the seller... Not the only one with this problem either according to eBay over 130 of the same item never received complaints in one month!!! Do yourself a favor and steer clear of this joke

I always have Wide Open work on my SXS and Dirtbike. Brad knows the market and the trade. He works…read moreefficiently and is a perfectionist, which is very important when I'm out in the desert or mountains. Any questions I have ever had brad was able to assist me.

I took my ATV to him and it sat for 3 weeks before I called to remind him that I wanted it worked…read moreon. He said its not going to get done until after Hunting Season. Well, hunting season was going to start 4 days after I dropped off my ATV. He charged me $160 for 2 hours of shop time and didn't fix anything. He said I adjusted your Carb (which worked fine before). Adjusted the brakes...I took it in because I wanted a New Starter & Brakes. I guess because my Bike wasn't new he wasn't going to make it a priority to fix it. I was hoping that the $160 he charged me would've had a new part or something on it that I could say I got my monies worth. So when nothing was fixed on it and my Brakes still don't work or my starter wasn't replaced I took it from his shop because I couldn't afford anymore $ on someone that doesn't fix things you want done. I strongly recommend you take it to a Dealer over this guy, at least you'll know that you're guaranteed to get it fixed.

I had a great experience at Factory PowerSports! I stopped in recently to pick up some parts, and…read morethe process couldn't have been smoother. The staff here is top-notch, they were incredibly helpful, knowledgeable, and took the time to make sure I had exactly what I needed. It's refreshing to go into a shop where the team is not only professional but also genuinely kind and welcoming. If you're looking for a place with great service and a friendly atmosphere, I highly recommend checking them out. I'll definitely be back for my future power sports needs!

Out of staters here. Came in for a stand because we didn't bring one. They had one. Honored a…read moremilitary discount and had exceptional customer service and were very welcoming.

Usually enjoy shopping at this site online and when visiting the area saw they had a storefront so…read morewas excited to visit. Oh boy. Talk about unfriendly and I don't think they appreciate the color of my skin in-store. Stay clear. Avoid at all costs. This experience caused me to close my on-line account with them as well.

Wow, I didn't realize Rocky Mountain ATV/MC's Washington store carried a dismal 2.5-star…read morerating--man, I wish I'd read these reviews before driving across state lines and handing over my hard-earned cash. After digging in, it's heartbreaking to see this isn't isolated; it's a pattern stretching back four years, with countless customers echoing the same frustrations about rude, dismissive staff who seem to resent their jobs and the people they serve. It's as if indifference is their mantra, a toxic demeanor permeating the dealership where employees act burdened by basic inquiries, hassle you over orders, and vanish post-sale. Reviews highlight deceptive pricing--quoting one figure for tires or repairs only to inflate it later--and outright unprofessionalism, like sending wrong parts without apology or admitting errors but refusing fixes. As a small business owner myself, a former service manager for a busy dealerships I get the challenges of dealing with demanding customers, but this goes beyond; it's a culture of profit-chasing with zero empathy, leaving buyers swindled and abandoned once the deal closes. They've ballooned into this corporate behemoth post-2020, scooping up local shops and competition, allowing them to dictate terms without consequence. Things have changed drastically in the last five years--it's the cliché of companies exploiting trust in a post-pandemic world. Even spotting fake five-star reviews misspelling it as "Ricky Mountain" just underscores the duplicity. How many folks take it on the chin without posting a review? It took me eight months of rational pleas for accountability before I came here, and Yelp's the perfect spot to warn others--if I'd seen this, I'd have steered clear. My own ordeal mirrors these complaints perfectly. I've been a loyal customer for nearly a decade, so when I drove from Vegas with my wife and kid, paid over $11,000 cash for a KTM, and shook hands with Jason face-to-face, I thought I could trust them. He knew I turned down a better deal elsewhere because he promised, in front of my family, to "take care of me" on parts I'd need in a couple weeks. Boy, was I wrong. Fast forward eight months, and I'm still chasing them to honor their word, only to be offered a small discount like some generic promo code. That's not what I thought "taking care of me" meant. The bike was an egregious mess. It stalled multiple times on the test ride, and Jason brushed it off as "common and normal" for a two-stroke. I hadn't bought one in years, so I took his word, but that should've been a red flag--he just wanted to make the sale. The PDI was an abomination: loose bolts, oil spilled so bad I thought it was a leak. The title was so botched, I wasted three days at the DMV, where clerks even wanted me to drive back out to the dealer. I considered reviewing then but hoped they'd step up. The dealer's sloppy setup caused bogging, stalling, and throttle issues, mirroring Reddit and ThumperTalk complaints about KTM TPS and idle misadjustments etc. from dealers that don't know and or take the time to do it right. I used to work for Carol Shelby as a wrench, and while I don't expect them to that level of quality this feels like they have an untrained teenager back there setting up these bikes. Now I'm facing having to buy a $500 ERM tool to fix it. On top of all that, their Tusk parts, once a budget-friendly option, have plummeted to Temu-level quality--a shocking disgrace. I laid it all out for Trent, Jason, and CEO Shane, and they just pointed to the paperwork, shrugging off any responsibility. "It's not in the contract," they said, as if a handshake and their word meant nothing. Tell me, does that sound right to you? Only Terik in parts showed a shred of accountability, apologizing when no one else would. The rest? It's like they couldn't be bothered--I asked for a PayPal request multiple times and begged for calls during my short availability window, but nothing. I'm flabbergasted and deeply hurt by their indifference, not angry so much as let down by a company I once admired. Before 2020, they were the best to deal with, but now they're far too corporate, caring little for customers or even their miserable staff. I missed a track day with my uncle, who's now gone, because they couldn't manage simple logistics. After spending tens of thousands with them, I've seen better service from coffee shops. This betrayal stings on a personal level--these are facts, not exaggeration, and it's just not right. If they don't care about a loyal customer, what hope does a kid mowing lawns and saving up for parts have? Research these dealer mistakes online and skip this place to avoid completely unnecessary costs. Save your money for a dealership that honors its word and company that appreciates your business.

After my experience with Moto Zoo I was surprised to get on here and see that anyone could post…read morenegative reviews. They are way easy to deal with! I haven't ever bought something like this before and I need to say I for sure recommend them if you need anything that deals with Motorsports. I love my new can-am maverick (it kicks the crap out of my buddy's Kawasaki)!! I wanted to wait till I brought it back in for its first service to see how I would be treated after the purchase, and they remembered my name and gave me a good deal on installing the stereo system even though I didn't purchase it originally when I bought my side by side. I really don't normally leave a ton of reviews unless I am actually impressed with how I was treated. This is one of those times, go here, you won't be disappointed!

Went to get a tire fixed- shouldn't have. They stated they had the tire in and could do it day of-…read morebut told me to take the tire off myself or they charge $45 to do it. Ok, so take the tire off and bring in the rim. They then say they can't do it for 2 days. Ok- 5 days later they call to get it approved to even start.- finally pick it up a week later (they don't have a concept of of being on time here and don't care). They put on the wrong tire on and when I stated it, they agreed, "oh yeah-that's too big" but refuse to refund the wrong new tire- and told me to sell it myself. Now to fix it they want to charge me again for the right tire size, which they don't have in stock and have to "special order". I don't think they ever had the tire in stock-put this wrong one on and knew it. Two weeks later, $200 out for the wrong tire and terrible customer service. I'm taking my wrong tire and business elsewhere. They are rude and provide zero help. I'll never do business with them again. I have a dirt bike tire for sale if anyone wants one!

Very unprofessional, I received the wrong parts for my atv, and they refused to refund any of the…read morecost. I even offered to pay a restocking fee. Extremely disappointed in the level of service.

The agent was so helpful in the phone searching out the correct windshield to replace our cracked…read moreone. It shipped quickly and was easy to install. He even discounted the speedy shipment. Thank you!

Thank God there is an old school independent HD shop in St George…read more Took my 103 Switchback in for the installation of Cobra 909 exhaust, a SE intake and V&H FP4 tuner. Excellent work at a fair price. Highly recommend American Motorcycles.