1.0 star rating 7/5/2019
My grandson recently died and we went to three local funeral/cremation homes. One could not meet our time frame, one dropped the ball and did not call us back so we went with Roberson. WHAT A MISTAKE! The scabs were not covered with makeup, the large cut on one hand was covered only by his other hand, the scabs on his ear were not covered at all and the injuries to his head were attempted to be covered by a hat that had to be adjusted to cover the cuts but not to fit his head. Yes, we said something. By the time we had a chance to bring it to someone's attention the people were already starting to come in. That is not the time to try to fix it. After everyone was gone I was the last family member to say goodbye to him. I leaned over to give him a hug and his chest crumbled like it was filled with newspaper to fill the void from the autopsy. I broke down in tears and could not even say a word to the director. At the crematorium my daughter asked for the special panel that we bought for the inside of the casket. She wanted to frame it as a rememberance. They said "NO" the casket is already closed, too late. You will notice that I gave it no stars, I wish I could have given it a negative 5 stars.When you have to have a funeral for a child it is hard enough on the family. When you have to deal with a place like Roberson's it makes it that much worse. I don't know if I cried harder over the fact of losing him or over the way we had to see him for the last time. read more
