my daughter's car broke down and through a rod. An estimate of over $11,000 was given. the engine…read morequote alone was $5,975.79. I looked it up and could buy one for $2,000 and change. Of course, I had no work done and they still charged me $152.95 for simply me starting the vehicle and them saying, "yup, it's got a thrown rod.". what a Mickey Mouse run around. steer clear or find you have an empty bank account!

we broke down due to overheating engine. they took the time to double check everything and were…read morehonest that the car didn't need further repairs!

The men that work there are incredibly rude. I only went to get new keys programmed to my car . I…read morecan't imagine someone coming here with a bigger issue. Just to clarify I'm talking about the service department and parts department. Also I'm writing this review right after getting my keys back..

Took in my Volvo for maintenance. Fair price, very nice to work with. Thanks to Travis and the…read morecrew. And they even washed my car!

Ryan and the team at Lewis were awesome. This was the most laid back, comfortable car purchase we…read morehave ever made without all the normal annoyances and frustrations. They aimed to make our life easier. We will definitely use them in the future and make the drive from Wichita without question.

On our road trip from Oregon to North Carolina, our engine light came on. Robert in the service…read morecenter had the part and made the time at 8am the next morning to fix our car up and got us back on the road by 11am. This car problem could have set us back and made our trip awful, but we were treated like real people. I feel very lucky we happened to break down here of all places.

Stopped at Ward's when my front splash shield came loose during a road trip. Friendly woman at the…read moredesk (and a friendly dog) introduced me to Doug, who fixed it fast and got me back on the road. Honest, friendly, quick service. Highly recommend.

I had a major incident with the loss of a tire on I-70 on a Saturday afternoon. Not just a flat but…read moresheered off lug nuts into the ditch. I of course started my calling to AAA but without a defined destination and plan for repair I was dead in the water on getting a tow and continuing my trip. I made several phone calls to find that on a Saturday most places were closed but Ward's offered an emergency number to which I made a call and left a message. I made several more calls and my phone rang back. Not only did I get help with a place for repairs but I also received several great recommendations on a tow and how to handle my situation to get back on the way to my destination. Doug Ward's call back got me off the side of the road in less than an hour and I left my Jeep in his care. For the next few days we coordinated the repair and I was even given the option of picking up a part on my return trip to save on cost and speed to repair. I was taught a great deal about my vehicle and am co to using to learn more with Doug's help and not only did I get my jeep back on my return trip but I made a new friend. I can highly recommend Ward's automotive and local or just passing through please take advantage of a great place to get the help you need.

Friendly, prompt service Cross Cory trip in subey…read more They installed coil packs, @ $200 ea for 4 units..oem price. After market product was installed instead which rarely go for more than $300 set..my subey mechanic discovered the much cheaper brand.. Was purchased from parts store. Total B.S. I asked for some money back, and got an argument. Thanks for the ripoff!, Bway Automotive.

our car broke down on the way back to colorado and Jeremy was excellent about getting us in, being…read morevery timely and overall excellent customer service. Recommend this place to anyone needing car repairs they are amazing and will take care of you.

We took our truck to Rein's for a timing chain replacement that was estimated by them to take about…read morea week. Other than needing a new timing chain, the truck was in great shape. Specifically, it started (we drove it there) and it had no oil leaks. After 4 weeks and taking out the engine twice to replace, and then adjust, the timing chain, the truck would no longer start. Rein's could not find the issue so they took it to the Ford Dealership (without asking us). Ford had it for 2.5 weeks and could not find the issue either. With almost seven weeks invested and no resolution, we towed the truck home to Topeka. Over 3 weeks, 2 more shops and $2200 later, the truck now starts. The problem was the harmonic balancer, which clearly had impact damage and a broken bolt. The harmonic balancer had to have been removed in Rein's shop in order to replace the timing chain. It was either dropped, or had the engine sat on it, or been otherwise abused, and the bolt broken off when they put it back on. That's the 'good' news. The bad news is this truck that had zero oil leaks when we dropped it off, is now leaking oil from everywhere and is not safe to drive. The shop said thery can't tell if there are no seals or if they're all installed incorrectly. They estimate it will be another $4,000 to pull the engine out and fix them all. However, after seeing the result of the work done at Rein's, they are not interested in pulling the engine to do the work and assuming the liability. I may not be able to find any shop who is willing to do the work, once I disclose how the engine came to be in the state that it's in. Rein's was non-communicative the whole time the truck was in Hays. Every update I ever got was because I called them. They didn't even tell me they took it to Ford. I found that out when I called. They promised to call me back many times over the course of almost 7 weeks and never did, not even once. When I called to tell them about the damage that was found, they were dismissive and again promised to call me back, but did not, so I have filed claims with the Attorney General's Office and the Better Business Bureau. I wanted to avoid filing these claims and writing a negative review. I wanted to work something out with them. But this shop will NOT call me back no matter how many times I ask them to. This is the truck my college student son drives and is his only means of transportation. He absolutely loves this truck. He bought it from his grandma. It was his grandpa's truck before he died. If we are unable to find a shop to work on it because of the sloppiness of the work done in Rein's shop, and we have to scrap an otherwise great truck, he's going to be devastated. And none of us look forward to telling his grandma the story of its demise. If we can find someone to pull the engine and fix all the oil leaks, we will have spent over $6200, and 10 weeks (plus however long the job takes) to get the truck running when it should have been $3,000 and one week for a new timing chain.

Absolutely come here! I can honestly say they are the best mechanic I've ever been to. As someone…read morewho knows nothing about cars, they made sure I understood what was wrong with my vehicle when I took it in. They showed me a model of the part that had to be replaced and pointed out the specific thing that was wrong with that part. When I picked it up, they showed me before and after pictures of that part. Highly, highly recommend!

On our trip from Kansas City to Colorado we stopped for a pit stop in Hays Kansas for some grub. We…read moreended up in the ditch after getting caught up in the classic "thought we were in park but actually in neutral" fiasco. Terry from 5 star rolled up with a smile and assessed the situation within a minute to avoid any further damage to the car. Had us pulled out and back on the road quickly. Best part besides old betsy still running was the fact Terry was happy to do it and the cost was dirt cheap to get us out of a sticky situation without jeopardizing the financials of our trip. If I could give a rating above 5 stars I would. Thank you guys so much

These guys here are my saving grace for auto repair. I moved from San Antonio, TX where finding a…read moremechanic as knowledgeable, quick, and where you don't have to return for the same problem is impossible. Where as at Five Star Auto Repair the guys are so nice and they not only explained to me what they were doing to where I could understand, they had my vehicle in and out in one day fixing my oil leak on my 2001 Saturn to where it never leaked again and I love them so much it's the ONLY shop I'll ever bring any vehicle I ever own too. I now have a 2014 Journey I bought from a dealer in Hays and the first week I had issues, after calling the service place for the dealership and I was told that they would only cover 10% I was so mad I took my car to Terry and he not only fixed the problem, he was able to see another issue I had not yet discovered and took care of it before I would've have been on the side of the road stranded and being a single mother of a 2yr old and GMA of a 4yr old, in my eyes I'll never go to another shop again. Sorry my review is so long but there's not enough space to let you know, if you need ANYTHING AUTO related, call Terry! The shop has moved to Commerce Pkwy so yelp is not very accurate with the address. Hopefully they will see to change it after reading this review. Five Star Auto Towing and Repair GO THERE!

Chris at Autotech is an honest and straight shooting guy. He gives you the worst case and doesn't…read moreBS you. We were traveling back to San Diego in our RV when it started chugging and stalling. 1500 miles from home knowing no one, we called just about every auto shop within 30 miles. All said they were too busy including the Ford dealership who said they couldn't look at it for 30 days. Seriously?! Chris answered the phone, was pretty booked up but since we were stranded said we could bring it in after lunch. When we got there we explained what was going on. He gave his opinion with his 30 years experience, but test drove it which confirmed his diagnosis. Bad fuel pump. We had just picked up the RV in michigan where it had been sitting for years. The bottom was completely rusted and there were concerns he could even get our HUGE gas tank off and there was not a pump in town that fit our RV. Chris ordered one from KC, said he would do his best, and got us back on the road in just over 24 hours. His compassion and hard work made what could have been a fiscal and overall nightmare so much better. And amazingly the price he charged was SO reasonable and less than half than I was dreading. If you are ever stuck in middle Kansas or live in the Hays area I wouldn't take a vehicle to anyone else.