Dr. Burns and his dogs are perfectly lovely; however, the staff at his office is shockingly rude, unprofessional, and neglectful. On 1/24/19, I called to speak to Dr. Burns about my 87 year-old mother with stage 5 dementia/Alzheimer's and was told by his staff that he was "out in the community" and would not be in the office until the following week. That said, the following day on 1/25/19, my brother dropped off a letter to Dr. Burns at the office regarding a medication we were interested in for my mom. By 2/6/19, there had been no follow up so I called the office again to speak to Dr. Burns. I was told to leave a message, and someone would get back to me, which didn't happen. Today, 2/7/19, I called again only to be told that Dr. Burns was "out in the community" for the rest of the week and would not get back to me until next week. I mentioned that was what I was told last week, and the receptionist started being argumentative with me and said that wasn't true. I told her I didn't want to wait yet another week for a response. The staff on the phone again brushed me off and said someone would get back to me. I said, "Do you even know what this is about?" so she could share my concern with one of the doctors or the nurse. She admitted that she did not. When I became upset about getting the short shrift, she then told me that the nurse was sitting next to her and had the letter, which my brother had dropped off on 1/25/19. Since the nurse was sitting next to the receptionist, I asked to speak to the nurse, but the staff would not let me speak with her. When I asked why not, she said, "Because she has nothing to say to you." At this point, I was very angry and completely taken aback. Never in my 50 years on this Earth have I been treated so rudely by someone in the medical profession. This kind of behavior is totally inexcusable and unacceptable. There are two receptionists at Dr. Burns office, and I want to make clear this is not the African American lady. This is the white lady whose name, unfortunately, I did not get. You, ma'am, are a disgrace and serve as an a barrier to seniors and families in need getting the care they deserve. I, myself, work in the medical field, and would NEVER treat people like you do. The fact that you even have a job, for which you do clearly don't have the appropriate temperament, amazes me. After getting off the phone, I called my brother and shared my concerns with him about the staff at Dr. Burns' office. He indicated that from day one, this particular receptionist has been nothing but unhelpful and unfriendly. After I got off the phone with my brother, I called another geriatric specialist in town and made an appointment with her. The staff who answered the phone was very nice and professional, which was a welcome change. We will NOT be going back to Dr. Burns' office. read more

Avoid, avoid... avoid at all costs to your health and well-being! Allows dogs to roam his back office (treatment areas - which are shoddy). Without exception will NOT allow any person or patient to enter the back office unless wearing a face diaper (mask) which are unquestionably proven to be totally worthless and extremely dangerous. I refused to wear one and as a result was denied having a prescription filled that he'd filled on a previous appointment before the insanity and quackery of the "planned-demic" struck. I am seriously considering filing a complaint with the TN Board of Medical Examiners regarding "Patient Abandonment". The staff is unprofessional, unfriendly, and could care less if you're there or not. Robert "seems" to be "caring" but misses out on so many aspects of being a real "doctor". If you enjoy medical tyranny and hypocrisy then this is the place for you. If not, you need to seriously find another doctor with his/her staff that is friendly and professional... and clean. Oh, and take with a grain of salt the "5-star" reviews. read more

Dr. Burns took care of my mom for 15 years or so. He was extremely helpful to her, and to me, her primary caregiver, through all the issues of dealing with her Alzheimer's, her physical frailties (falls, breaks, etc.) and all her general healthcare needs. Dr. Burns was everything I could want in a doctor: He was available, accessible and invested in our efforts to do all we could to keep mom at home and to give her the best life we could. Dr. Burns was everything I could've wanted and he is the best I could've done for my mom. It feels very good being able to say that. I should add that Dr. Mehr in Dr. Burns' office also provided excellent care when we met with her. Dr. Burns and Dr. Mehr also took good care of my wife's mother until her recent death. I only regret that I cannot call on Dr. Burns for my own care because I don't yet qualify as geriatric...good news and bad news there. read more

Dr. Burns provides wonderfully compassionate care. He's taken excellent care of my Dad for 5 years. His practice cares for the elderly quite well in my opinion. read more

Don't go to this doctor if you need even a moderately quick response on medical follow-up. On 3/11/16 I dropped off forms from the VA which needed his signature/authorization in order to get VA support for my 86 year old mother who suffers from Alzheimer's. I informed the office staff at that time that I was up against a VA deadline and needed to know as soon as possible if there was any thing else I needed to do to meet a 4/2/16 deadline. I was assured I'd hear back from them within a week. A week passed with no word so I called on on 3/21. At that time I was told that it'd be no more than one more week. On 3/25 I called back and was told it'd be "soon" that Nurse Nancy would call me. On 3/28, I went to the office and was told that Nurse Nancy wasn't in until Wednesday(3/30) and that she was the only person who could pass this paperwork on to the doctor. They committed that she'd call me NLT 3/30. On 4/1 I called again and was promised a return call by the end of the day. It didn't happen. We've now missed the VA deadline. From all I can tell, this doctor and his staff don't care enough to be responsive. When I delivered the paperwork, I was assured there would be no problem meeting the VA deadline. I left phone numbers and emails to contact me if there was any question or problem with the paperwork . My family will now suffer because this doctor, and/or his staff, don't respond in a timely manner. Will not go back and will not recommend under any circumstances. read more