The store sold and installed new tires on my vehicle without inspecting the alignment or advising…read moreme that an alignment was necessary. Furthermore, the service team failed to note the age discrepancy of the other tires already on the vehicle, and neglected to inform me of the shop's free rotation policy, which is critical for proper tire maintenance. As a direct result of these omissions, the newly installed tires have experienced premature, uneven wear and require complete replacement after only 7,000 miles. When I brought this issue to the shop's attention, the only resolution offered was a $30 discount on a new set of tires. This token gesture does not adequately address the premature failure of the product caused by the shop's failure to provide standard professional advisement at the time of installation.

I have been a happy customer for years. They keep a good stock of good used tires and extensive…read morestock of new tires at a great price. They give friendly service without a long wait time. With an appointment Bert Brooks Tire performs more extensive procedures such as alignments at a below average price.

Had my one truck in for front end work and another in for a full inspection and a DPK install…read more Good communication and they stand behind their work. Solid and trustworthy.

This was the best automotive service experience I've ever had! Everyone I interacted with was so…read morefriendly and pleasant, and they were very honest about the repairs needed. I would highly, highly recommend them.

Anytime we have any issue with our cars, we go to Matt Lloyd. They are always honest and will let…read moreyou know whether or not you need service. The front desk always has a friendly face to greet you. We never have had to bring our cars back after they've been worked on and the service technicians are very knowledgeable.

Never dealt with a more honest and helpful auto repair store! Helped me find the most convenient…read moreand affordable option to fix a tire in a hurry!

Good customer service - the work was done correctly…read more I would definitely recommend any Mercedes benz owner to take their vehicle here on out of warranty work

Gave him a hard project. Didn't seem interested from the beginning 4 grand later truck is still…read moredoing the same failure to shift as when I brought it to him. "Trucks a ticking time bomb" should have turned me away and not taken my money if you weren't confident in your work.

Formally Dallas Tire, been using them for years. Now Big Brand but with the same caring staff. Fell…read morevery safe using them in the future. Thanks for all the years and look forward to the future care.

We were in a tight spot with a failing tire at 430 and the shop was closing at 5. Guys helped me…read moreout and did so with a fun attitude and lots of smiles. Really appreciate these guys for helping us out and would wholeheartedly recommend for your tire needs.

I blew a tire on the highway and called this place for a good used spare…read more I showed up at 8am when they opened and they had a good used tire installed within 45 minutes. And the price ($45) can't be beat! Definitely recommended.

Very professional at what he do as far as a mechanic, I would highly recommend them to deal with…read morehis business

The record Driver I saw on this location was very professional and nice. He gave me a receipt. He…read morehooked the car up properly and towed it. He was very he was very professional so I was very pleased with Loyd's

They're very professional, prompt and courteous. Their service was quick and efficient. Got a…read moreflat and they towed to tire shop all within an hour time. Thank you!

when I first saw all these 5 star reviews I was horrified. please take time to research other…read moremechanics.

Mike and his staff are highly qualified, honest and reasonable. I use Mike Ford's Auto Service…read moreevery time I have car trouble.