Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

I have been calling 281-558-2210 for a week and no answer! I had a Texan rep that was reliable…read more This is ridiculous!

Deerfield was absolutely awesome in helping with an insurance quote. Mr. Odom was top tier and…read morereally actually cares more about his clients being helped than anything else and it shows. I recommend Deerfield Advisors Insurance Agency for anyone looking for home, auto, life, or business insurance anywhere in Houston!

Looking for Insurance, (home and health ) was recommended by several friends (since my search lead…read moreme to no-where ) gave them a call. Was placed on hold briefly, spoke to an advisor, she was very nice and understanding. Then spoke to Jay . He was very knowledgeable, and had patience with me, I tend to ask a lot of questions ... and had many concerns. They have many services, which I had no knowledge about, and was very pleased to learn about. I believe that my family and I have made a great decision and look forward having DeerField Advisors on our side, and we would recommend Deerfield Advisors to as many people as we can !!

Mirna koussa did an outstanding job very professionally,took her time and worked with me to…read more answer all my questions and give me the best quote for car insurance. I am very pleased to work with her and I will recommend her to all my family and friends.

Wow... where do I begin? I guess I should begin with the very best customer service experience that…read moreI've ever received! Rosaida Quiros... kudos to you young lady! You saved me almost 100.00 per month with my new bundled insurance quote! But that's nothing, compared to how you treated me as a State Farm Valued Customer! You're "above all" approach should have you as a CEO of a Fortune 500 company! The way that you went out of your way to get my quote, called me over 5 times to assist me with changes, and also calling my mother to assist her, and bundle in her life policy! Thank you again from the VERY BOTTOM of my heart! You truly are the best!

Recently purchased life insurance through Curtis. He is one of the most professional individuals I…read morehave ever met. Extremely knowledgeable, professional and most of all caring. I didn't know much about the products, and he was very patient answering all of my questions and ensuring I had what I needed. I will definitely contact him in the future for my insurance needs. He offers all types of prices and plans, so if you need any type of insurance, contact him, he's amazing!

I had the pleasant experience of working with Curtis to purchase a life insurance policy. He was…read morevery personable and made the entire process quick and painless!

Awful. The other reviews must be his family…read more Gave him info for quotes over a week ago. He's ghosted us. Starting to worry he's stealing personal info. Why would a legit ghost prospects? Responding to company comment. They did not provide a quote before today. The first I heard back from the owner was this afternoon after I posted the Yelp review. I gave him my email again (after sending via text on February 7th) and today got a quote. I checked my inbox and junk folder and this is the first quote email from them. He claims he didn't get a voicemail from me which he absolutely did. He's saying today that he doesn't respond to texts after texting me starting in early February? Come on

Ryan Steinberg has been our insurance agent for a few years. He is very easy to reach and extremely…read moreknowledgeable. Ryan always reminds us when our car or home insurance payments are due. He has also saved us a lot of money by always price shopping with various insurance companies! We are so happy to give him our business and hope that after reading this, you will contact him too!!

I have been a client for over 35 years. Recently my car broke down at night. I am a woman single…read morehad to have it towed to my home. Called State Farm next day told them I was having it towed to the repair shop on Saturday. Talked to Reyna assured me the towing would be covered $140. So I took the car in for repairs paid the $140 and submitted receipt Then they send an email to my junk mail on Saturday which I didn't see until after repairs done (they usually call me after 30 plus years longer than some people been married and on this earth). They are refusing to reimburse me stating I didn't have towing coverage because I had more than 6 tons in two years was excessive. I am a single elderly woman I need towing on my policy. They were definitely looking out for me just their pockets and ruined our 35 year relationship. Peace no referrals post to facebook.

Stay FAR away from this State Farm office -- especially if you ever have to deal with Gary…read more I've had insurance through State Farm for years without issue -- until I moved to Texas and had the absolute misfortune of dealing with this specific office. When I transferred my auto policy from Missouri, I trusted they would do their job correctly. Instead, they messed up my VIN and insured the wrong car for nearly an entire year -- a vehicle I no longer even owned. That means I was unknowingly driving without coverage the whole time due to their negligence. But the worst part wasn't the mistake -- it was how they handled it when I called to get help. I spoke with Gary, and I've never experienced such disrespect and hostility from a so-called professional. He didn't apologize. He didn't try to help. Instead, he yelled at me, told me I was being "crazy and delusional," and then hung up on me after saying he didn't want me as a client anymore. Imagine that -- your agent screws up your policy, then gaslights you for questioning it. This office is completely unaccountable, dismissive, and reckless with your coverage -- and if you question them, they'll treat you like you're the problem. If I hadn't caught this mistake myself, I could've been in a serious accident with zero coverage -- all because they couldn't do a basic policy transfer correctly. Save yourself the stress and potential legal nightmare. Avoid this office at all costs. Gary should not be in a position where he's allowed to speak to customers, let alone handle something as important as insurance.