This has to be the worse bank I've ever dealt with. Every time they perform an "upgrade" (a better…read morename is down grade) they always make things worse than before. Now they did a "downgrade" over the weekend and today they send an email saying all is OK. Not. I can't even access the accounts (it is blank) to pay any of my bills. Do not even try dealing with them. I'll choose a credit union from now on.

Yesterday I needed to have an application notarized, so I decided to call this bank to see if they…read morewould be able to do it for me. From the moment I called, the staff here blew me away with how polite they were. I ended up dropping in around lunch time and once again was warmly greeted by the bank teller who quickly supported me with notarizing the documents I had. The icing on the cake was that they offered their notarization services for free which was a pleasant surprise! In the end, I enjoyed the service and convenience of this bank and I'm looking forward to the possibility of making them my primary bank on Cape.

Difficult to talk to an actual human. I called and was stuck in a continuous loop every time I…read moreattempted to talk to someone about my account because I had a question about my accounts maturity date. When I drove to the branch with questions apparently the only person who could assist me wasn't working. To me that's not acceptable

The friendliest, knowledgeable,most helpful banking staff out there. Mashpee Branch is the Bestread more

Absolutely incredible that a bank turns away a customer. The manager of this branch is incredibly…read morelazy. She always is too busy to help with opening an account or servicing an existing account. This has happened three times.

This Bank charges a $6 fee to cash a business account check, what the .... but of course if you…read morehave an account with them they'll wave it. I would never do business with a bank that wants to blackmail me into opening an account not to mention that they are a foreign owned bank.

i had a charge on my card I wanted to dispute so I called the customer assistance for them to…read moretotally screw me over. the First Lady I talked to on the phone told me the charge was no longer pending and had gone through so I was would need to block it. she did not tell me I would be unable to use my card for 10 days, I had to have it mailed to me because I am no longer living on the cape and i made it clear I could not go into a branch. she only told me that I would not be able to use my card at all till after she had canceled my card which can't be reversed. when I voiced that she had not made that clear and that I needed my card to get to work she told me to "borrow money" which still does fix my issue since you need a card to use Uber. she was also completely incredulous when I told her that I could not go into a branch because she had already canceled my card so I would be unable to buy a bus ticket to go to a branch. she was incredibly rude throughout the interaction which only made the whole ordeal even more upsetting. I also asked if there was someone else I could talk to and she told me there was no one, which I still do not believe. she was incredibly dismissive and seemed like she just wanted to get off the phone as soon as possible, and was honestly out of touch. I called back the next day because I was told they could not dispute the charge. I was told the charge had never gone through and had been reversed, making canceling my card completely unneeded. this was the third lady I had talked to and she was super nice and apologetic. I still have no idea how I will get to work in the mean time, and I am so happy I do not have anything else I would desperately need the card for. I was already considering switching banks because I had issues with cape cod five before over other things, but this completely solidified it. I am a broke college student who is only surrounded by broke college students who I can't just borrow from as the employee suggested.

Borrowers beware. I received a telephone message that the bank needed information regarding a loan…read moreI had applied for. They left only first names and the general call back number. I had not applied for a loan and feared fraud. I called their general number and finally got through to someone after hours that they were calling the wrong person. Next day I received two more calls asking for information. This time they identified that they were calling from a Yarmouth branch but only left first names to reply to and only left the general number again - not a number where you could call and get an actual person. Very concerned about fraud, I called the only branch that I had a direct number for and requested to speak with the fraud department. I'm thinking that someone is trying to apply for a loan with my identity. Finally I received a call back that someone with my same first and last name - but NOT my middle initial, social security number, or phone number or email - had applied for a loan. Whoopsie they made a mistake and 'that's why we haven't gotten the information we needed.' Well, it is all about them isn't it!? Seriously what kind of information are they asking for on a loan application and why aren't they checking it? If it's that loose, beware of your identity and go to another institution.

This is my regular bank. The service I receive is outstanding. Mrs O'Sullivan is wonderful handling…read moreany issue or question you may have. I would highly recommend recommend this branch in Falmouth Ma

I have been banking with Citizens Bank for overc20 years and they are fantastic. I had a recent…read morefraud happen and was devastated because I was on vacation and I was in the red. Citizens refunded me the $5000 in two days. They have helped me time and again. I am a lifer with them!!!

Unless you're one of the well off locals with your interests securely in place, I would not…read morerecommend TD in Falmouth. It may be a positive option for you elsewhere, but not in Falmouth if you're not rich. Cant bash TD for lack of local respect if you ain't rich. Tellers are awesome!!!! Thank you, you know who you are, two ladies, two guys. Management here sucks!!! Three month investigation to not have to pay $2000 mistake management made.

Cyrlic signature makes these ppl uncomfortable.... Had a English written document with Cyrillic…read morealpahabet and notary refused to notorazie it even if I brought real id , passport and have bank account in this bank with SAME SIGNATURE just because she didnt like signature or me which is completely against the LAW ..... hope you guys get closed sooner than later.... See you at court.

I just moved to the area and went the Cooperative bank on Cotuit Rd. I asked for a check register…read moreand if they could give two one hundred dollar bills for ten twenties. I was asked if I was a customer? I said no. The teller told me could not help me , it is their policy. I am looking for a bank in the area to transfer my money, so the Cooperative won't get money. Fernando Aleman

Love this bank, have been with them for seven years and never a complaint. I love that it's local…read moreunlike the big banks that are head quartered in other countries. Banks that suck are banks like BOA, TD North and citizens bank that charge fees to cash checks, they try to get you to open an account there, nope not me. Love my locals.

My bank since 1970 The best…read moreI have never had a problem that was not addressed right when I called or went into one of the branches Love the interest rank I am getting now on my cd Jackie S

Place is absolutely terrible. One guy T the counter who is nice a 6 ladies eating lunch in their…read moreoffices during the 12 lunch hour. Then a lady came out and started an argument with me and got all defensive.

Shout Out to Kaelyn Hooper!! Long story short, I was scammed…read moreand she talked me out off a breakdown!! Truly a Professional Banker! Thx Again Susan M

This Rockland Trust branch has to one of the best branches in their network. The staff members here…read moreare incredible and they always remember me even though I haven't been a regular customer in many years. The staff here is like extended family. The services through this banking system are incredible and I continue to have an account here even though I am no longer local.