This was an exceptional experience end to end. Mika is soothing, calm, detail oriented, and…read morepatient. She answers every question with precision and follows through on everything she says she will accomplish. Mika went above and beyond to make sure my grandmother, Carolyn, was honored. I cannot thank her enough. My only feedback is it would be nice to have a custom bag like the one I have pictured to carry the urn out to the car.

I would strongly discourage anyone from using Boston Cremation…read more Our family has had an incredibly frustrating and distressing experience working with them during one of the most difficult times of our lives. They issued a death certificate listing a cremation date that does not match the actual date of cremation. When we contacted them to have the error corrected, instead of taking responsibility, we were given the runaround. Most recently, we were told that the date on the death certificate represents the date they "started the paperwork" for the cremation rather than the date the cremation actually occurred. We do not believe this explanation is accurate or consistent with Massachusetts requirements, yet they continue to refuse to correct what we believe is an error on an official legal document. As a result, our family has been forced to continue pursuing the matter instead of being able to focus on grieving. Unfortunately, this has not been an isolated issue. Throughout the process, communication was poor, empathy was lacking, and we repeatedly had to advocate for ourselves to receive basic information and proper treatment. The entire experience has caused unnecessary stress and has ultimately required us to seek legal assistance. Families deserve professionalism, compassion, and confidence that important legal documents are being completed accurately. That was not our experience. I sincerely hope no other family has to endure what ours has.

I have complained for years about the upkeep of my mother and grandparents plots. The new thing is…read morethe area that they are buried in. You were not supposed to have certain things out, but we have noticed within the past six months that the people with the ground headstones put whatever They want out including glass flags (which my grandfather who is in Pearl Harbor, his American flag gets taken every time we put it up) we went today on Mother's Day and there were people having a full blown block party with a barbecue and music. I understand this certain types of celebration of life, but there is a time in place in a cemetery is not the place. It was extremely disrespectful gutwrenching and beyond upsetting to the point where I was crying I have complained about this before and nothing has gotten done we can't put out simple things that are in the rules without being taken Yet the people with the ground headstones can do whatever they like. So I would like to know how much extra I would have to pay to have my stuff be able to stay because I don't see any other option. This is both me and my father's plots as well and to see what the future has to hold is absolutely sickening.

Woodlawn is my family cemetery. My grandmother passed away and Stacy was so incredibly helpful and…read morewarm! Thank you, Stacy!

Highly recommend! Kind and compassionate service provided. I came to Boston for surgery where I…read morelost a limb. I reached out to J.S. Waterman with the request to have my limb cremated in order to retain the ashes to bring home. Melodie worked together with the hospital to complete the process and then personally delivered to my door. They treated me with kindness and respect especially since this was not a typical request. I am forever grateful for their service.

Dino and Peter did a great job with my mother's funeral . Very kind and attentive to our families…read moreneeds and grief. Never made us feel like we were a burden . They made the process a lot easier. I would like to say thank you for everything

By recommendation from my daughter for our last morning in Boston, we came to this gorgeously…read morelandscaped and well kept cemetery/green space. It is definitely the prettiest, greenest, most walk worthy cemetery I've ever seen! We stopped by the visitor center where a staff recommended a particular way to walk to the Washington tower in the middle and to see Isabella Gardner's grave by Auburn lake. We appreciated the windy, cloudy day with glimpses of sun for our adventure today. Several tombstones were guarded by statues of a favorite family dog. Many were clearly family plots. We climbed up the many winding stairs of the Washington tower for a breathtaking 360 degree panoramic view of Boston and of the greenery below. We'll be back! We only spent an hour here today but could've easily stayed 2-3 just exploring. Highly recommend!

If you love history, people's stories, city views, and landscaping, go to Mount Auburn Cemetery…read more It's free to explore and only a short bus ride from Harvard. (I walked from campus in 20 minutes.) When you walk in, pop into the main building to use hr restroom and pick up maps of the cemetery. You'll learn the cemetery is the first one in the country intentionally designed as a garden/arboretum too. The map will guide you to monuments and memorials and notable burial sites to abolitionists like Charles Sumner and poets like Henry Wadsworth Longfellow. If it's open in the warmer months, climb the Washington Monument for a view of the city. It's closed during the winter, but the hill it's on still offers unobstructed views.

I worked with Dawn and received excellent services during this very difficult time. She was very…read moresensitive, informative, patient, and kind. She made a complex and very difficult time less painful. She was a true support and lightened the load. I would definitely use Neptune cremation services again

My mom died in a terrible car accident. I was absolutely stunned with grief. Dawn Qualls was my…read morecontact and she "held my hand" through the entire process. I felt loved by a person I will probably never meet in person. Everyone at that office was amazing. I now tell everyone I meet that they need to sign up with Neptune, and we've made our appointment, too. The cost was amazing. My mom bought the package 20 years ago, but we didn't pay a dime except for extra death certificates. I can't recommend this service enough.

My recently deceased sister had requested cremation and I wasn't sure how to proceed. A friend…read moresuggested that I call Dayle at Magrath Funeral Home. She is amazing...kind, knowledgeable, straight forward. We even laughed together. She took care of everything and handled my sister with respect and care. I would highly recommend them.

Doherty's did a beautiful job for our family. TJ was amazing getting all our details and they did a…read morehuge amount of footwork around obits, setting up our preferred church, limos, military honors and so much more. The wake/memorial was amazing, their staff were always nearby but "invisible" - just out of sight. On the morning of the funeral everything went off without a hitch. Every detail was just right including putting the "US Army" insignia on the hearse and providing us a TV with HDMI input for us to present our slide show of the best photos. Everything we requested was done right and was done quietly and quickly. Props to TJ and Lou and the other fine folks at Doherty's, it was a beautiful send-off for our member of the Greatest generation.

My father and some family members when to Doherty to arrange funeral services for our family member…read morethat had passed. We had initially thought the meeting was going well and they were understanding our personal requests. When we asked a few clarification questions to make sure the funeral would abide by our religious and cultural customs, the guy that was helping us all of the sudden said that the funeral director was not available at the date we request (despite stating earlier that the director would be available on our requested date). And then he shut down the conversation. My family left the building, but my aunt went back to retrieve a pair of glasses that were left behind. When she returned to the building, she heard the employee that was helping us stating that we were cheap and did not want to spend money on our passed relative. We felt very disrespected at such a trying and vulnerable time. We would never give our business to a place that disrespects their clients in such a manner. We felt as if our culture and religious customs were being disrespected. It was borderline racist. Would never come here again.