Terrible service. Randomly increases my bill for internet and claims that I owe them more money. I honestly hate Rogers.

Rogers is NOT customer friendly. I waited for 35 minutes on a chat line to be acknowledged. During the wait I phoned tech support and the call was dropped so I had to call again. Once I finally spoke to a real person she was cordial and tried to be helpful. My total time online and on phone lasted 1 hour and 15 minutes. My issue (change my phone number) was not resolved and I was told it will take 3-5 business days for a solution. i've been a Rogers customer for over 20 years but I've finally had enough. The service is bad, the phone calls are dropped, and it is EXPENSIVE! Time to move on....... read more

I have been billed excessively high over the past three years, unbeknownst to me, I was charged $42.31 over the course of three years and I have been only paying $40.50. As you can imagine, this accumulated over three years and is at a pending/owing balance of around $96.00. I was informed of this just today when I called in to cancel my cable TV. I have not been receiving any notifications from Rogers even though I sent them my email address. I did not once receive any billing information from Rogers. I am absolutely appalled that this company has increased the payment without my knowledge. Every single month however, I always receive so many advertisements and flyers from Rogers but not a single monthly statement. Ridiculously high rates for no reason and over billing is what a customer of over 25 years gets. Thanks Rogers. read more

With ZERO notification, Rogers switched me to online billing, and because of the chaos of summer, I didn't notice that I hadn't paid my bill. Now I'm getting overdue bill charges, because of a change THEY made without letting me know. When I called in today, they said it was because of the Canada Post labour dispute. Ridiculous excuse. If I could close this account I would. read more

DO NOT GET ROGERS INTERNET IN NEWFOUNDLAND I was a Rogers customer for 8 years and didn't realize how bad their service was until I moved to another company. I've always had problems with their internet and assumed that the problems were on my end, with frequent disconnects happening every 20 minutes for over two years after we moved. I made multiple service calls, had several technicians over to my house all of whom did nothing to fix my problems. I finally became so fed up that I cancelled my service with them completely and moved to another company and I couldn't be happier. Haven't had a single internet drop in the three weeks I've been with my new company! I've since learned that apparently this frequent Internet dropping is very common in my area and many people are making the move away from Rogers. Save yourself the time and don't give them a chance to begin with, trust me, they aren't worth the hassle. read more

They didn't install the internet correctly. And then they charged me for the 3 days that I didn't have internet. And I had to wait another 2 hours for the technician to come and fix it as well. Just go with one of the cheaper ones like Acanac or TeKSavvy for the internet. Same quality of customer service but at least you won't be paying through the nose for the crappy quality. read more

have been having problems with rogers picture and sound for over year. After many in house checks finding nothing wrong in house processed to check cable into house over and over. Then after a year they told us other people on system having same problem so it is the system. Supposedly fixed but still having problems here, not as bad but this there. called and they wanted to do another inhome check. They should just fixed their system for the amount of money we pay monthly. T read more

I go to Rogers to switch to a new phone and when July an employee there tries to "help" me he tells me I need a new plan and sends me away. When researching this little problem I find out that I don't need to switch plans and he was just trying to take more money from me. I'm not going back there again. read more

Worst experience ever! My Mom who is 94 had a grandson sign her up for Rogers TV, internet and home phone. twice she has lost her phone service and been left with no phone. The first time was a technical issue which took them a day to resolve leaving her with no service and no way for family to reach her to see what was going on. Yesterday, she phoned to tell them that she was not going to continue with their service after the end of her contract in August and the agent immediately cut off all of her services for TV internet and phone. Again leaving her with no way to get in touch with family to let anyone know what was going on. They have turned her TV and internet back on but she still has no phone service. I contacted Rogers to check the line but they would not give me any information on what was going on. Ridiculous customer care. I will never ever go with Rogers services and rest assured, neither will my mom again. read more

Rogers sucks!!!! I have had my mobile service with them for the past 3 years. Even though I know I'm paying entirely too much for so little (in my country in South America, for the amount I pay to Rogers -about $60 per month- I would get unlimited phone calls to any part of the world, unlimited text, all data services and all the mobile perks like voicemail, ID display, etc.!) In any case, since I never had problems with the service I was naive enough to try to upgrade my phone (I have a very basic one) because I received a letter from Rogers with a promotion. According to the letter I had the opportunity to upgrade my phone free of charge. I had only to show the ad/letter in a Rogers store and choose the phone. Well, I went to a store and guess what? the guys in the store didn't even know that the promotion was going on! they couldn't find my account, and finally they told me that they were not able to help me and to call to the number in the letter. I called because, hey, I was already in the store, right? well, a very nasty lady answered and told me that she was not able to change anything in my account unless I had authorization from the account holder (I share accounts with my brother, and apparently, I didn't have enough "authority"). I had to call my brother, interrupt his day and get him to call Rogers to update my "autorization" level. When it was done, I called again and guess what they told me?! The same lady (or one as nasty as the first one) told me (in a very condescending tone) that the promotion didn't really applied to me and that she didn't know how I got the letter because that was not "for clients like me" and that she was not really sure that I got the letter at all! (I'm not even joking, she did say that). Since I was in the store I got the manager of the store (who was a nice enough, if useless, guy) to tell her that I indeed had the letter (with my name very big and bold on it) in my hands, at that precise moment. She still said that the promotion was not for me and that it was a mistake! She refused to even continue the coversation when I told her that since I had received the letter now they had to give me the service. In the end, I was so pissed that I told her that I wanted to cancel my service, she transferred me to the cancellation department and let me tell you, if I thought I had been treated badly, this was nothing! They kept me waiting forever, transferred my call to at least 3 people and when I finally got a person with some kind of intention to speak to me, he told me that since my contract ends this November I had to pay $100 to leave! I was so mad that I almost did it at that very moment, but then, nobody has $100 to waste in idiotic endeavours like this, right? You know the funny part? When I went to the store I was actually willing to extend my contract for another 3 years with the upgrade! Of course, I am hunting for a new mobile supplier now, and as soon as the stupid contract is up, I'll change and will never use any service from Rogers EVER AGAIN. So yeah, DO NOT USE Rogers if you don't want to be treated as an imbecile and a pariah. read more

Rogers is an inconsiderate company lacking in ethics. They don't care that you have been a loyal paying customer and always pay on time. I noticed on my statement that the promotion I presently had was coming to an end October,2011 ( 1 month from now ). I am a senior on a fixed income with pensions that never increase . I spent over an hour on the phone trying to at least keep my present promotion. I was told that the promotion I had was a two tier promotion that would increase by 10% in October ( unbelievable ) . I was told i was locked in to a 2 year verble contract (unknown to me) and, I would have to pay $ 220. for him to rewrite my promotion which, would lock me in for 2 more years.This way of conducting business is disgraceful . The government needs to step in and put controls in place to protect us from this type of business.I have 4 services with Rogers home phone, internet, cable and 2 cell phones when my so called verble contract is up I will never deal with Rogers again (not even to rent a movie in their store). Everyone beware of what they are selling you. John in Jackson's Point read more

I am wondering if Laura works for Rogers - they ARE that bad! I have put up with Rogers inferior customer service for over 10years because it was important for me to keep my Rogers e mail address. Imagine my irritation therefore when I woke up March 1, 2012 to discover that my e-mail account had been terminated. After 2 hours on the phone I discover that this was because my type of service plan had been discontinued - apparently Rogers had sent me 2 LETTERS warning me of this. Why oh why would you not send an e mail to notify me of such a termination? The irony of sending a snail mail to inform me of a termination of my e-mail account seemed to be totally lost on their representative - who, btw, was TOTALLY rude. The representative informed me that I would have to sign up for a newer, more expensive service. Well, Rogers, I don't HAVE to do anything with you and so now you have one, very disgruntled ex "high value" according to your own profile of me customer. It is no wonder I read in the Globe and mail that you are losing and not regaining customers at a rate higher than providers! read more

I have my cellphone and internet service with them, I do admit that my cellphone service is not bad, but I will never go back to them again! When I got my cellphone with them, it was right before back to school last year, I was in one of the rogers store and was told that the HTC 3D has a promotion, if I sign for a 3 year contract plus data usage then they will give me back the credit for the phone, however I will still be charged with the tax. Data usage for cellphone is kind of a lot with Rogers, but I thought since I need it for school so I might as well just get it. Here's what happened: they were supposed to give me back the credit within four months, after four months, I didn't get a thing. I called Rogers, and they said such thing doens't exist, so I thought that I might have made a mistake and called that store, which they said there was that promotion. However, the person who registered for me is no longer working there, and since Rogers itself doesn't admit that promotion, it's that person's responsibility to talk to them, which he can't. I had to call Rogers again, and they said there's nothing they can do about it. After a long conversation, they finally admitted that the person put my cellphone under a business name, and there is a $100 credit for business cellphone plan, but my HTC 3D was $147, and they said there is no way they can refund me more than $100. I was really upset. I mean, if I made a mistake and there was no promotion then I would never make this many phone calls, but the people in that store admitted they did have that promotion a while ago and many people bought it! I told the representative calmly that I wanted to talk to his manager/superviser/whatever, I understand it's not his fault and there's no point in being angry with him, I just wanted to talk to someone higher up and figure it out, that's all. And what did I get? His exact words were "he's really busy", and the next second he hanged up on me, haha. After I called again and again they only promised to return me the $100. It's my fault for wanting to get a good deal from Rogers, I was just being stupid. I mean, I'm satisfied with the quality of cellphone service, but I will NEVER sign anything again with Rogers. read more

I don't like Rogers at all, my bill showed I had over 120Gbyte over the limit and I got charged $50, I don't why, I called Rogers, but I have been told 2 days in a roll, their system was on Maintenance, I had to call back in 2 or 3 or tomorrow. What kind of service is this crap company. read more

The customer service are unprofessional and they don`t even listen to what am saying.... in addition to the unjustified bills that I paying each month for data usage without using it...(my cellular data is even off)... They try to take money as much as they can with no reason.. read more

Rogers charged a $155.00 cancellation fee on my cellular account that was 3 days short of the termination date. I had been with them for 7 years on this contract. They did not consider reducing the fee, nor did any higher level escalation generate any assistance of any kind. After 45 minutes on the phone, I was told "Rogers does not negotiate cancellation fees" The people handling the call were unable to answer questions about Bill 82 the Wireless Services Act and referred me back to the website for further assistance. The reason I did not renew this contract was due to a customer service issue 16 months into my contract. I had a phone failure and asked for an early equipment upgrade and to sign a new long term contract. They refused to waive the $300 upgrade fee, even though I was 2 months away from the "free upgrade" date. They are bottom line driven and no longer care about customer service. A recent trip to the Rogers store for account information and equipment upgrade on a secondary account found me on hold with Rogers Customer Service. You go to the store and they actually phone the same phone number at the same call centre that you do from home!!! Pointless, inefficient. They were also unable to provide me with a copy of the contract that I had with them. A giant circle of dissatisfaction. Please, buyer beware. You don't realize how poor a company is when you are making a call on your new phone..but when you need them...its a joke. read more

On my contract I have both my number and my fiancee's. We obviously call each other often. Thank god for my 10 canada-wide, right? WRONG. When she originally typed in my number she got the area code wrong - oops iphones are hard to type on sometimes- her mistake. She realized her mistake and changed it right away. We called each other often over the holidays, when she was at home visiting family and i was stuck out of town working. When she came back in January and wanted to add her cousin to her my 10 she opened the app she saw that instead of my number the wrong number was there again! She changed it right away. Two weeks later and old number is back, her cousins number is not there, and our bill is through the roof!!!! Seven months left on my contract .... can't wait to get rid of these ridiculous issues! read more

I moved to Canada from the States last fall and brought my iPhone to Rogers to sign up for a basic monthly plan. End up paying extra for amazing features like voicemail and all the things that aren't covered. So I try to switch over to a pre-paid plan since I only talk a few minutes a month, don't use much data and send fewer than 5 texts. Big mistake. The first time I called, I was transferred among four different people within 10 minutes because somehow no one could understand what I was trying to do. The lady eventually told me that I could "migrate" my number, but it'll take three business days. Or, I could get a new SIM card and activate that as a pre-paid plan and carry over my old number immediately. So I went to a local store (and waited for 30 minutes while the one rep there was failing to help the woman in front of me -- didn't help that Rogers *hung up on the rep* while she was trying to process the order). Brought the SIM card home and called in today. I find out that the three day processing still applies; a couple reps basically shrugged their shoulders why the lady yesterday would tell me that. Oh, and that three day wait happens after *a full billing cycle goes through*. Never mind that today is the end of my billing cycle, I have to wait another 30 days because this is "their policy." This policy was *never* mentioned to me when I signed up, and isn't in any of the fine print that I signed my name to; I just checked. Real ethical. So the only option I'm left with is to activate a new account on pre-paid with a new number, tell it to everyone I know, wait for 30 days to cancel the existing account, and then (maybe) get my old number back. What nonsense. No one I talked to in this process would acknowledge the absurd hoops they tried to make me jump through. Worse, no one seemed interested in realizing that I wanted to stay their customer. I just wanted to change my plan and *pay them up-front*. So that's it for me. The saddest part is that I can't find a good review for *any* wireless provider in Canada. Does any company like their customers? read more

Worst customer service among all of the regular Canadian companies I deal with. They are slow and rather rude. It takes over 25 minutes to reach an agent and then they act like they are doing you a big favor when they go ahead and fix their own system failures. Their agents will bring up instances in the past when they helped you out (such as something that happened 3 years ago, even though that agent does not really know what happened 3 years ago. Clearly he has no idea that it was another Rogers system problem that caused it). Do yourself a favor and stay away from Rogers. They're too expensive and they have too much attitude. read more

I am really disappointed of Roger's customer service; have been with this company since came to Canada (2006) with all the services (two cell phones, landlines, Internet and TV), I am happy not to be a Rogers customer any more since today 2013-08-23, that is my last cell phone which I had cancelled and paid the cancellation fee just because of lake of customer service and extra charges, I want to share my experiences whit don't want you to get involve with same issue hopefully! 1- we moved from Toronto to Oakville on 2011, I called them asking to move my whole services to new address, the customer service saying that, one week notes is good enough, so I called them a week before & they find out that they have no services on that area which I am moving so had to cancel everything, just keep my cell phone which I did. I found Cogeco services much better and less expensive on the area, they gave me free land-line & TV Box for two years contract. The Internet speed is amazing like real 30Mg/S unbelievable, and 280 GB download per month however Rogers charge me for cancellation fee. I called them several time and they told me that is minimum of one month notice is required for cancellation!! That was not acceptable because it was not my choice they didn't have service on that area and I had noting to do just to cancel it anyway I did not want to be bad credit. SO IF YOU WANT TO MOVE, MAKE SURE THEY HAVE SERVICE ON THE AREA OTHERWISE YOU WILL BE CHARGE FOR CANCELLATION FEES!!! 2- I used to have authorization credit card which has been expired, that was clear on expiration date, so the payment has been rejected however I paid that on time with another credit card before the due date, anyway they charge $25 + Tax!!! I called them have telling that it would happen in any other places, and all you have to do to change the credit cart not to extra charge which does not make sense, however customer service is refuse to accept that. SO MAKE SURE YOU DON'T GIVE ANY AUTHORIZATION PAYMENT TO THEM JUST TRY TO PAY ON TIME. 3- I had my cell phone since I moved to Canada was 2006, having same number with 6 GB Internet which I have never exit more than 500MB or may one time maximum 2 GB; however last month I got a bill for $170 for extra download, that was 5 GB only in one day. You are not getting any warning or email to inform you until you get surprised with the bill by end of the month. I called technical support, the guy was so confused since the download was on few shut 2 GB and the rest one GB, but all in one day. I told them this has to be something wrong either on Rogers or my cell phone which has been never happened before. Nicely asked if they give me at less some discount since I have been good customer for more than seven years, after some transfer the top customer service was saying NO, not even a penny! I got embarrass why should I have to call them so I asked to cancellation, the top customer service told me it is okay but I can not keep my phone number transferred to another provider! That is ridicules! I have to pay full cancellation fees and have a month notice. That is the way they want to keep the customer!! SO DO NOT GO WITH ROGERS CELL PHONE SINCE THERE IS NO GUARANTEE YOU KEEP YOUR PHONE NUMBER. 4- Last issue was when they start charging me since "I don't how many month ago" for something named "Rogers Navigator 4.99+Tax" which I don't know what is it good for? have never used that SO MAKE SURE YOU CHECK THE BILLS REGULARLY Rogers have enough customer and probably is going to raid off most of them and don't care about customer any more I am happy to get ride of Rogers god bless you all. Regards, read more

GO WITH BELL - ROGERS CUSTOMER SERVICE WILL DO NOTHING FOR YOU EVER!!!! Called to cancel my service Dec. 2 as per new CRTC guidelines, was told does not apply still have to pay $20 per month remaining, but you can upgrade devices to iphone 4s for free $105 per month $23 activation fee per device. Got bill $115 per month, $15 activation fee per device and phone is $50 per device until you mail in a rebate. Called today to correct bill, was told - its been just about 30 days so its too late to cancel you have to mail it back to where you got it, cant just return to a rogers store, sorry our telephone agent gave you the wrong information and didn't inform you and we only accept returns within 15 days and only if you don't have more than 30 minutes of talk time on the device. Like I'm looking after this during the holidays, I'm not busy, I should be making sure rogers isn't ripping me off for Christmas because its my responsibility to provide them with all the misinformation they gave me and beg to be let out of a contract they duped me into. SCAM ARTISTS !!!! read more

My Nightmare trying to cancel TV Service!! My father has Alzheimers Disease and had to be put into a Nursing Home for the protection of both my mother and father. We wanted him to be as comfortable as possible. We wanted him to have a TV to be able to watch his beloved sports channels. So, my father not having the capacity to do this, I called up Rogers and arranged to have the TV installed at the Nursing Home, and my mother arranged to have the payments taken from her account. My father has since been moved to another Nursing Home where he doesn't need to pay for TV Service. So, I called Rogers to cancel the account. I was told that I would have to return the equipment to my local Rogers Store. When I went to the Rogers Store, I was told that there was no cancellation order on file. So I called the Rogers Number while at the store to put in the Cancellation Order. I was told that even though I was an authorized User, I did not have the power to put in the cancellation order. It was okay to set up the account, order the service, have the equipment installed, and even pay for the service, but for "Privacy" reasons, I could not cancel the account! The Power of Attorney would have to cancel the account. So, I asked my brother, the Power of Attorney, to call and put in the Cancellation request. He was told that he needed to fax over the Power of Attorney documents. We attempted to fax them, 6 times the fax tried to redial and send the docs, but it failed to go through. So, I called back Rogers Communications to confirm the fax number, and sure enough it's correct. So, I asked for an email address to send over the documents. And guess what? Rogers Communications doesn't have an email address for that department!! Probably too expensive for Rogers Communications!! Of course, I could mail it in!! Or my brother could bring it in himself!! Who needs email anyway?! Certainly not Rogers Communications Service Department. Of course, the Sales Dept is very well equipped with email!!! So, I asked to speak to a supervisor. I was referred to Chantalle! Chantalle told me that I should never have been able to set up the TV Service in my father's name! How helpful! She also told me how I could fax over the docs or mail them in or have the Power of Attorney drop them off in person! I advised that the fax didn't work. She offered me another fax number, but it would take a while to get to her! However, she has assured me that the Power of Attorney will be added to the account within 5 business days! How efficient! Then, the Power of Attorney, could call in the Cancellation Order and only then could the equipment be dropped off and the account cancelled 30 days later!! Well, what a joy it has been to deal with Rogers Communications!! NOT! read more

Horrible! After 2 weeks of trying to get our landlord's internet reconnected after they disconnected it in error, we finally gave up. She had 1 month left and wanted us to use it instead of paying twice. Rogers could not reconnect it even though they kept telling us they would. They seem to have no problem disconnecting it and continuing to charge her, however. We finally hooked up our own internet early. The tech who came to the house was RUDE!!! He plugged in our modem and threw an instruction sheet at us. When I asked if he would stay for a moment to make sure we could connect to it, he barked at us and told us it wasn't part of the service!!! As much as I hate Bell, at least they took the time to connect us and make sure everything was working. After the Rogers tech left, I spent 30 minutes on the phone because the connection instructions didn't work. Rogers is terrible! read more

I live in hamilton on, I was with shaw mountain ..never had a problem with shaw good service and billing was good ..never went over my 150gb plan...since Rogers took over every month I had to pay overage charges...we called customer service they said we can't do anything.. f.U Rogers you guys are blood sucking money Hungary leaches read more

Disgusting company. always charge you too much, you spend hours on the phone trying to sort it out. next time it happens, they cant find a note of the previous conversation. (has happened over 5 times for me now) also, they are a complete rip-off. they charged me 188 dollars this month for internet and 60 channels. read more

Go with Literally any other provider. Even if it means a couple extra bucks. Rogers is absolute garbage. Poor installers, poor connection, poor customer service (unless you speak Urdu). read more

I think it,s time to put pressure on the CRTC to revoke this companies licence.If you just google Rodgers reviews you will find nothing but negative feedback concerning this company.It is mainly in overcharging and incompetence.I might suggest that instead of complaining to online review boards.Send your complaints to the Canadian Radio-Television and Telecommunication Commission.Crooks need regulation.I started my service with them on Nov.10 and I am on the phone every other week.I have so many issues with this company from billing to tech support to phone service..Will be probably posting more I,m only into the 3rd month. read more

Horrible service, very unreliable. Worst ISP I have ever seen. Am paying for 130 mbps but am usually getting less than 10. Internet dies at random times and takes very long to come back. Overall very bad. read more

EXTREMELY disappointing would be an understatement at this point. I've been a loyal Rogers customer for over 11 years now! I even brought on someone new to my plan and we both bought new phones. I feel like the biggest sucker now, like i was scammed, conned, and hoodwinked into signing up for a new plan and getting a new phone, as well as getting someone else to do the same! Then when I need help, ROGERS IS UNABLE TO HELP ME? Are good standing customers worth nothing to Rogers? Apparently they are worth less than nothing.. let me explain: I needed some help fixing my phone, which i've had problems with since day 1, and I had to go into a Rogers store, as instructed by Rogers..instantly the guy working said "There's nothing i can do for you". I didn't even say anything much yet, or talk about my problem much and already all he was saying, multiple times was "There is nothing i can do for you"..he didn't say anything remotely close to: "I'm sorry, I can see your problem. Unfortunately there's nothing Rogers can do for that specific problem, but lets see if there is something else we can do to ensure you are a satisfied customer". His complete disregard was shocking.. I was fairly shocked at the lack of respect and customer service. He didn't offer any sort of help..he didn't offer me any sort of options..or want to discuss anything that might help me..he didn't offer any sort of assistance WHATSOEVER (keep in mind I was told to go to a Rogers store by Rogers initially and that's how I'm treated? Give me a break!) I said "so Roger's isn't going to help me?". He said "Well its not that Rogers won't help you".. I waited.. waiting for him to say something more or for some sort of explanation or the rest of his thought.. and he said nothing. Let's just run through that one more time..I asked for help, the Rogers clerk said over and over "There's nothing we can do for you" (who is a representative for Rogers to the client/customer, correct?)... I say "So Rogers isn't going to help me at all?"... he said "Its not that rogers won't help you", and nothing else except "There is nothing i can do for you". YOU DIDN'T HELP ME! Rogers didn't help me...Its not that they won't help me, its that HE DIDN'T WANT to help me! (ridiculous that a company as large as Rogers would allow this type of behavior.. but the phone calls I've gotten from rogers have been almost equally as disappointing.) Now, due to Rogers not helping me, or making an effort to try and keep my business by talking about other options, I have to go buy another new phone again, somewhere else!! After I just paid to buy this brand new phone from Rogers less than 2 months ago!! Rogers DID NOT HELP ME! What's really sad for Rogers is.. I would have liked to have bought something new there as I need my phone for my business, or explored any other options or something, I was willing to look at any option but as a Rogers representative, he offered zero help, except saying over and over "There's nothing I can do for you", so I left.... this Rogers "customer care representative" could care less about customers, let alone caring for customers, the only thing he was concerned with was minimizing the amount of time he had to work..sorry I pulled you away from texting on your phone behind the counter and made you earn your pay check by talking to me for 5 minutes. Must suck to have a job eh? The customer service has dropped to such a disgusting level I feel I'm being forced to take my business somewhere else.. and paying all the hidden fees to cancel my 'not a contract' type contract that came along with the new phones I had to buy..meanwhile losing my old perfectly good plan. Not to mention bringing more business, someone new to you who also bought a new phone.. which let me reiterate, BOTH phones didn't work right from day 1..we both have/had the same problems and this is the help I've received. Very frustrating and disappointing to say the least.! Rogers phone support told me to go into the Rogers store.. so i did.. the guy said "THERE'S NOTHING I CAN DO FOR YOU"? Now what am I left to do??? I feel like my hard earned money was taken, my time and money were wasted.. I feel scammed. Hopefully nobody else will ever have to go through this and my terrible experience will detour anyone from making the wrong choice..THERE IS NOTHING ROGERS CAN (or will) DO FOR YOU! read more

every time when i need to change service it taking few hours every day for a week.... it's the awful service. charging for nothing, and you need check bills and after fight for everything read more

One of the worst companies in the world, terrible customer service, you call - keep on being transferred again and again and being put on hold. If I was going to tell people how to NOT run a company, I would tell them to follow Rogers. Disgusting, a disgrace to a great country. I was put on hold for two hours after I received an email to call them, they redirect calls offshore to save money, I had to repeat my account information to everyone. It's ridiculous. read more

terrible cable service..last three days my cable has not been working .. i cant get through telephone as their cell phone sales to drum up business is more important than serving existing long standing clients... i will have to pay my bill and dont have any choices read more

The building I lived in took cable service for the whole building in 2007. I got a real deal on internet and later, the phone because of this. I did notice that the phone would go down for about 15 minutes to 1/2 an hour occasionally. That was no big deal at the time. I moved and kept all 3 Rogers services. Last summer, all my services just went down at once, for a couple of hours. Everything did not work. I discontinued my cable service because I don't watch T.V. that much. This summer, my phone went down for over 13 hours straight. That is just too long to be without a phone when I'm paying for the service. It's unacceptable, so I called another service provider when the phone was back on. Rogers has never had a problem with me. I always pay my bills as soon as I get them. Some people would call me a good customer. I still have the internet with Rogers. I don't know how long that's going to last before that goes down and I have to move that service to another provider too. They can offer all the discounts they want for bundled services. If the services go down and you have to move them to another provider, they claw back the discounts because you aren't keeping the service. You don't get an explanation of what went wrong. You don't get a refund for the time spent without the service due to no fault of your own. It's sad. read more

unfortunately rogers can't or won't carry the following channels which are available with an antenna; channel 2.2 antenna tv, channel 2.3 justice network, channel 7.2 laff tv, channel 7.3 escape tv, channel 17.2 world channel ( i believe rogers applied to the crtc and was denied the right to carry this channel ), channel 23.2 bounce tv, channel 29.2 country music videos, channel 29.3 grit tv, channel 49.2 american sports network, channel 49.3 comet tv, channel 49.4 get tv. if you have the starter pack it does not include channel 22 clarington / oshawa. you need to pay extra for that. the starter pack also does not include channel 23.1 and channel 49.1 and if you pay extra for them you will get these 2 in standard def instead of hi def like with the antenna. depending on the weather you may also get channel 26 buffalo, channel 51 batavia, and channel 67 but don't count on those last 3 as regulars. an alternative to or a side dish with rogers. of course you get the primary american networks ( abc, cbs, nbc, pbs, fox ) in hd with either antenna or rogers. furthermore we need a similar law in canada to what they have in the usa that prohibits restrictions against putting up an antenna ( https://www.fcc.gov/media/over-air-reception-devices-rule ), especially so long as a tv service provider is not required to carry ALL available local signals. read more

I've been their customer for 3 years just because at the time I needed phone there were no other options and then I stuck with the contract... Finally, the contract was almost over and I was looking forward to go to another company with more reasonable prices. I called Rogers 30 days in advance to cancel the service as they requested in contract. It was in February. Now, in April, I got another bill from them.... I have no words! I called them to find out what is going on. They told me that I DID NOT cancel the service but just wanted to move my phone number to another company, it's in their NOTES... speechless.... and offered to cancel it now and pay for 2 month that I didn't use and won't use this phone! How is that!!! Rogers is just a rip-off and nothing else. I talked to the manager with the same result and now escalating it to president office. So we will see but my thought are that they want that $70 no matter what. And their famous NOTES! I can do some notes too, so what? You have a recording of the conversation, who cares about some notes! read more

We needed to upgrade our cell phone and noticed that Rogers had a Canada 150 sale on their i-phone 6 s. We stopped in to get one during their promotion (twice in two days) and we were told that they had no inventory. During the sale, the phone would have cost us 0 dollars. We left our name, number etc. and asked them to call us when the shipment came in. It came in 2 days after the sale and we were offered the phone at a much greater cost. We feel that the sale promotion should be honoured, since we would have bought a phone during the sale if they had the inventory. I called Rogers head office and they referred me back to the Welland Rogers shop to explore what they could do for me. The young sales rep tried to advocate on my behalf with his manager, but she refused to honour the Canada 150 sale promotion, even though they were the ones who did not have the product for us to buy during the sale. Very poor business practice. We will be leaving Rogers and looking for another provider. read more

I wouldn't even give them one star but didn't have a choice. After being with Rogers for 4 years, I suddenly started getting HUGE bills for my internet starting in January. I couldn't believe that they were charging me for data I had never used. I mentioned that I kept getting these odd messages on my Rocket Stick and the so called technicians claimed my computer had been hacked and too bad. I took my computer to Staples and paid $190.00 to find out what was wrong. ABSOLUTELY NOTHING! After spending many hours and a ton of money, Staples asked if I had security code on my stick. What? That was news to me. Apparently for several months, people had been hacking into my stick which, Rogers NEVER mentioned and that I needed to have security. Rogers REFUSED to do this and so Staples finally put in a password. And, of course, my data usage went back to normal. In the meantime, they were trying to charge me hundreds and hundreds of dollars. I told them they would get their money when pigs fly. Well, they phone me EVERY DAY sometimes 2 or 3 times a day! Finally contacted the CCTS and lodged a complaint. DON'T LET THIS TERRIBLE COMPANY GET AWAY WITH IT. File complaints with the CCTS and maybe us peons will finally be able to fight the big guys! read more

Zero or in the Negative stars. This company is a total disaster: height of inefficiency, complete lack of communication between departments, inability to ever address an issue without the customer spending hrs on the phone , and then not resolving the situation at the end of it. I was in tears tonight so frustrated after hours over days on the phone being promised this that deal twice and then the order not going through ! Wow. After I was given a time to wait for them at home. I called in and spent hours and finally was told by the guy on the phone it must have been a 3rd party which offered me the deal. NOT. I checked. First of all the person identified themselves as Rogers and 2ndly called me from this number 1 855 249 8856 and when I called it, it says Rogers Sales. When I call in, they won't and say can't offer me the same deals which I was kept on the phone for hours for because these are mistakes ! And no you can't talk to a manager and to talk to a manager you have to go through 4 depts I was told before you will be given a manager, and that means holding for 20 min between each department and extra time explaining to each dept. I have no idea what the deal is w Rogers but they are royally "_". read more

Been with Rogers for about 12 years. In the beginning they were great now the company is as slimy as they come. I had a look at the reviews here and I am afraid I have to agree. We have actually given up trying to reason with this company. For some "magical" reason we are over our usage every single month. Getting random notices blah blah blah. For years we never exceeded 60G and suddenly, and with doing the same things we have always done we are over without an explanation. For example 10 days ago we got the you are at 75% of your usage message. Ok, that was fine because we had only a week to go before our month end. At 2:30 Am last night got two, not one but two emails telling us we were at 75% of our usage. I had this sinking feeling. I knew they were up to something and of course this morning when we turned on the computer there was a notice that suddenly we are 100%. No worries because today was the start of a new billing cycle. Regardless I decided to call. Nope no such luck, we are actually over by 10G's. No explanation and a customer rep that didn't know a damn thing. So there ya go, we have been Rogered. I used to hear that term and wondered why people meant. Now I know because they decided to come after us. Got to get to a different company but not sure which. Sincerely folks this is a real review and I am super pissed. read more

Have been with Rogers for ages. And for ages we are having trouble. Hours of hours have been spent on the phone or internet with the promise of resolving our issues. Today again I was so infuriated with the customer service that I begged to be disconnected and never be charged another bill again by these robbers. We had issues with not receiving bills, all of a sudden collection notices show up in the mail. We phoned Rogers and told them that we begged them to send us the bills, but we do not get any. We begged them to put me, the wife onto the account because supposedly the account was only in my husbands name and I have no right to information on it. However, I'm allowed to pay the bills every month using my interact or credit card so they know that I'm paying. Again, since month's not one bill. I have to drive over to a Rogers store, ask them to log into the account so that I can pay. I have not seen an invoice in ages and have no idea for what I'm paying or if I'm paying the right amount. Today, contacted the customer service again, gave them our account number, all our details, my details, confirmed that yesterday evening I was at a Rogers store paying the bill (to proof I'm the person and have knowledge of the account). In the end, the customer rep only told me I'm a tier 1 person on the account and have no right to know. At that point (this is now about 20 minutes into our back and forth texting) I asked to cancel our Rogers account. He responded: You have not the right to cancel since you are not the account holder. SOOOOOOO sick and tired of these idiots. How many times have my husband and I phoned them and asked them to add me to the account as a full person of having been married for almost 35 years and paying the bills since coming to Canada. You can not imagine how I was sitting here shaking in disbelief and felt like throwing something at the stupid computer in front of me. And this goes on since years........but apparently Bell is no difference so what can I do? read more