As we got off the ferry to Lugano, right across the street is the tourist office. So in we went,…read moreand happy we were. The lady in the office spoke great English, immediately understanding our interests and limited time in Lugano. She pulled out English writeups on major sites, marked them on a map, and did everything she could to help us. Fabulous friendly attitude. Definitely worth a few minutes to get good guidance.

Our group is staying at the Novotel & I noticed there is a bus stop for the Lugano City Tour right…read moreoutside in the corner. I asked our receptionist to contact the company to find out if the bus would be coming today as it was a rainy day. Just our luck, they were! Paulo arrived right around 11:15am and was extremely patient and kind. There was 25 of us that boarded and we paid 10 Franks / 11 Euros to take the 40 minute ride. The weather was perfect and the route was lovely. We stopped at the city center for about 10 minutes to take photos and wait for others to board & departed. Our group was very pleased. Definitely recommend if you are in the city. One of the stops is in Cassarate, right in front of the funicular that takes you up to Monte Bré! Really easy and convenient way to go around town as an alternative to public transportation or taxi. Thank you, Paulo! 5/5

This little train is a nice way to see parts of Lugano and find out where some of the sights are…read morebefore heading out on foot. The driver provides audio in both Italian and English. Although not terribly motivated/talkative, you get the general idea: this is on the right, that is on the left. Stops include right in front of one funicular, and around the corner from the other. We picked the train up along the waterfront near The Old City Center Fountain. In all it takes about 45 minutes from beginning to end. There are several 'cars' on this train. The front seat in each is 'single', facing forward. The center and back seats include two rows facing each other for a total of six guests. You would have to sit with legs 'zippered' to fit everyone in if it is adults facing adults. A small child across from you would cause no leg room problem. I am not sure €9 is a good price for this tour as it is a quick trip and does not provide much in the way of information on the city. However, it is a great way to get to and from the funicular's and may be worth the cost to save time and energy walking. Either way, we had fun.

do NOT use this site. I made reservations online thinking I…read morewas booking DIRECTLY thru the hotel, which I always do, and the hotel told me they CANNOT REFUND me and CANNOT CANCEL my reservation because it's a 3rd party reservation!! The hotel gave me "Olympia Viaggi". of course it's all in Italian! The hotel manager said the online booking LOOKS like you are booking directly, but is deceiving. He said he gets at least 2-3 calls a day regarding this. SO how am I supposed to get my refund?? Looks fishy to me....

Does anyone know the connection between Olympia Viaggia and Cancelon. Cancelon is a booking service…read moreon Expedia, That has now filed for bankruptcy in Israel. What is SUPER SHADY is that Olympia Viaggio canceled my reservation at the hotel without notifyIng me, five days before Cancelon filed for bankruptcy. I had a $375 posit that is now in the ether. How does Expedia not do a better job of vetting a booking agency on their website. And how is Olympia Viaggio the one making the cancellations when they are still a solvent company? Somebody needs to do some investigating.