I have been to this Ace location three times now searching for various items. All three times I…read morehave struck out or encountered BS from the staff and owner. The store itself has over selection of junk trinket type stuff, and not enough useful items at all. The prices are through the roof (which must be why each time I have gone in I was the only customer in the store), they are at the very top of the retail price point on everything. Example - a spray can of stove paint is $7, and right across the street at the big box national chain store it's $3.50 (and the big box paint was rated at 1200 degrees while Ace had it at only 1000 degrees). Ace was also out of the paint to boot, but at least they did try to be helpful and up sell me the brush on stove paint which is over $20.00. Gee, thanks but no thanks, I'll go ahead and buy it at the big box for half the price and take advantage of it actually being on the shelf and rated at a higher temp. It's located behind a dying plaza of empty stores, and the only way in is to find the little side alley that takes you around back of the dying plaza where it's located. Terrible location. When you walk in they do appear to be helpful by asking what you need, but that soon turns into a sort of overbearing "follow you around" type scenario where you get asked multiple times what you need. I recommend to them to take the customers cue when they say they are fine, and just let them browse in peace. I realize I'm the only guy in the store, but I just want to look around and hopefully pick up a few things I need without being followed around. I especially don't need attitude from the owner when I say "thanks, I'm ok for now". On my visit prior to this last one (and it is my last one for sure), I inquired about the kerosene stoves they had for sale. One sales associate (the first to approach me) told me they are refurbished models, previously used but rebuilt with all new parts. The second associate who came over to assist the first then proceeded to tell me that they are "new" and NEVER had been used, but rather they are just "surplus scratch and dent". Which is it guys? (I already know, they are obviously used and refurbed like the first guy told me, but nice try) Also was told by first guy that they don't smell at all, second person said they do smell. Alrighty then.. The place overall reeks of desperation and prices items like one customer is going to pay the entire days operating costs. Even though I much prefer to patron local businesses, this one appears to deserve it's lack of business. If only for the ridiculous prices when you can literally see the big box store right across the street, and not the lousy attitude the owner shows the public. Do not recommend.

I can't speak much about the hardware portion but for the last 5 years our church has rented party…read moreitems for our summer Vacation Bible school. We have rented bounce houses, bounce slide and the dunk tank and have always had wonderful service. They teach you how to set up the equipment, how to take it down and help load and unload. They have worked with me to make sure we get the equipment we need each and every year. One year the bounce house that went with our theme was rented for Saturday and we wanted the bounce house for our Friday night end of VBS party they rented it to us if we were willing to bring back early next morning. They had someone there before business hours to help us unload the bounce house, someone who would then get it ready for the next customer. They could have told us no but instead were willing to work with us. Yes it is out of the way behind the old Roses store but if you need a dunk tank or bounce house they are worth going around the old shopping center to get what you need.

As a former employee, I have seen an upper store management " Clique". If the upper management…read morelikes you? You have got it made! But if you complain? Management will do everything they can to get rid of you. I applied for 5 different positions, and was passed over for no reason. I had no discipline write ups nothing! And no reason for not getting those jobs. After I went to HR, I found out why. The HR manager and Pokomoke store manager are "buddies" so Pokomoke is run like a kingdom. And it's all good, well it ain't. Shop @ Home Depot stay away from Lowes.

They messed up my order 4 times.after calling customer service each of the 4 times and waiting…read moreforever I finally got through to them the night before delivery and they assured me they finally had it right but when they delivered there was 1 countertop instead of 2 and a washing machine had fell on one of my cabinets and broke it.i called customer service,waited 25 minutes to be unwantingly transferred to delivery who transferred my back to customer service who put me on hold and hung up on me after being on hold for another 20 minutes.this place does not deserve my business and won't get my business again.the associates are clueless,customer service is careless and delivery is reckless and from here on out their profits from me will be penniless!!

Great place. They have what you need or can point you in the right direction. Friendly and helpful…read more They can fix your door screens and hook you up with lumber. Beats driving way up the road. These folks never disappoint me. Thanks.

Service is amazing with never less than 5 or 6 people to serve and find what you might need. Theses…read moreare problem solving people.. Also a dog friendly place . Great inventory of firearms and supplies. Also very knowledgeable about firearms and what would work best for your situation. Has to be a fourth generation maybe more family owned operation. Cool place to hang and meet some of Parksley genuinely cool people. It is like Mayberry. G.C.

Needed something from the hardware store so I looked up Jaxsons. I believe it was shortly after…read more5pm, and they were closed. Something one has to deal on the eastern shore of Virginia. Dinner is at six then it's time to sit around the radio before heading off to bed.

Great Service Very Helpfull Nice to support local business always very helpfull very clean storeread more

I LOVE our Ace Hardware. The owners & staff are so helpful. I almost always find what I need - and…read moreif I don't, they order it for me. Wonderful, small town store. I love to Shop Small & Support Local Businesses! Ace of Eastern Shore is the best!

Excellent old school hardware store. All employees are knowledgeable and helpful. I highly…read morerecommend this place. I try to avoid the big box stores- Lowes, Home Depot. Menards is ok.

Very indifferent to customers, not so much up front, but if you need anything from the "special…read moreorder" counter, you'll first wait 3 minutes for them to look up and the greeting is more along the lines of "what do you want?" instead of Hi! Welcome to Onancock Building Supply! what project are you working on today? How can I help you? Eeh, it is what it is. This is how businesses with no competition act. I always call elsewhere first before I subject myself to getting condescending customer service from reluctant clerks.