10k over msrp? There are dealers that sell the same car for msrp. Which means making a quick buck is more important then retaining customers. read more

It was obvious that Iiel didn't want to sell me a car as instead of taking a few hours like normal it took 6 days of my time and energy, and then they sold the car to someone else. He kept adding things during the process such as I have to finance and can't pay cash, when I got my husband involved he said we could pay cash, but then he tried to sneak in an extended warranty without even asking. It was like pulling teeth for 4 days after agreeing on price and terms trying to get anywhere to purchase my car. I was nothing but kind and attentive and this is extremely disappointing. read more

In the past, good service work. (I purchase my auto at this dealership.) Last week I made a reservation for the 3-yr maintenance. I've left four messages to determine if they could perform the ignition switch software update...no response. No one ever returned the call. So, I called today and could not get past the receptionist (who had no ideas about the ignition issue) I cancelled my service appointment and will go elsewhere going forward. read more

Riley Greene is great. Help with my lease . I really appreciate the quick manner that he got me in an out.

Read the ads for their vehicles carefully because they will word shit so you think you're getting something and sell you something different. Bought a 2021 Tesla model y from them and the salesman told me multiple times it had full self driving but really it is just capable? They are basically all capable? So honestly in my opinion a really shady way to word things and the salesman sat there lying to me. When I said something to the used car manager he was a huge prick and basically told me off. Would not buy a vehicle here ever again. read more

Went in with being unsure what car I was gonna get, Donovan helped me through the entire process, gave me honest advice on each car helping me pick the right one. Am super happy with it!! read more

This was the best buying experience I have ever had. Everyone was great to deal with our salesman Ryan Maloney was awesome. Left us alone while we looked at and drove the car got us a great deal I would recommend buying your vehicle from here. read more

Ron Tonkin Kia - 2017 Ford Escape Titanium - Car Dealers Near Me - Gladstone, Oregon

Great experience working with Tyler Q. Picked out our Kia Telluride in the morning and he delivered it to our home in Olympia that afternoon. Tonkin prices were lower than anyone else in western Washington. read more

Bad experience. Do not recommend unless for warranty related issues requiring a dealership. Took 3 months to get my car fixed through no fault of the dealership. However, the communication when it was finally ready was very poor. I had to check in with them. They didn't proactively call me. They made the excuse that they have so many vehicles they can't keep up. When my car was finally done mold had grown on the floor mats and ruined the carpet. When I asked them about this and what they can do they apologized and said "there is not really anything we can do about the vehicle being dirty from sitting on our lot for an extended period of time." Floor mats are nearly $300. To Kia, you could have given me floor mats or even a discount on new ones. Now you have a 1 star review. Employees were nice which is why this deserves at least a star. The poor management with mechanics, decisions, and overloading staff to the point they can't return calls or communicate proactively is all management. read more

I had a negative experience at this dealership, they were unable to facilitate an out of state purchase smoothly (WA) and I regret purchasing with Ron Tonkin. I would have saved money if I purchased locally. I purchased a used 2020 Niro EV at the end of Feb. I chose Ron Tonkin because they were the best priced and inventory is so scarce right now. Aimen was kind, communicative, and professional throughout the process. I wanted to purchase the vehicle and handle my license/registration/tabs/plates in WA so that I could get the EV sales tax credit. My local DOL advised me on the process. When I purchased the car, Ron Tonkin would not allow me to do that, they said they would handle all of the fees or I could not purchase the car. Additionally, they could not apply the sales tax credit for me, and I would have to apply for reimbursement in WA. (When I followed up in WA later they told me I cannot get reimbursed because the dealer should have applied the credit). Faced with the choice of a long road trip home with no new car and starting my search over, or just paying more in the moment and getting my new car, I chose to purchase anyway. I had already signed all the documents by then regardless. I was assured that they always over charge for dmv fees and that I would likely receive a refund with my plates and tabs. There were more hiccups after this-- the car was not detailed well, there were brown chunks of some dried liquid on the steering wheel and cup holders that on the test drive I was assured would be cleaned before I left, it was not. Also, they neglected to include a charger with my car, I had to follow up and get one mailed to me. Then a few weeks later, I was told that I owed an additional $200+ to get my car registered before they could send me the registration. I asked how that could be because they forced me to allow them to handle the fees and led me to believe I would be getting a refund. They said that they underestimated the taxes due in my area. When I called to explain my frustrations and request that they cover the $200ish fee for my trouble, the sales manager said that they cannot cover DMV fees and there was nothing they could do for me. I had to pay the fee or they would continue to withhold the registration of the car. I'm left feeling very frustrated by the customer service experience and will absolutely not be recommending this dealership. read more

I do not recommend this service center at all! Took my car in for the free ignition lock upgrade/installation, a service that should only take 2 hours, and ended up waiting almost 3 hrs and coming home without my car for 3 days. What happened you ask? Well a service tech glued the wrong size ignition lock ring to my ignition and basically made my ignition unusable, so they had to replace my entire ignition system. They did give me a loaner car and the rep I was assigned to was as nice as could be, despite the lack of communication when it was ready for pickup. They also claimed to do a multipoint inspection of my car, which was not done, and my car was not cleaned either. Every time I've been to other Kia dealerships I have always had my car washed and detailed for free with any servicing. It's the least they could've done after ruining my ignition and leaving me without my car for 3 days for a recall repair service that was supposed to take only a couple of hours. read more

Save yourself a headache and go somewhere else! This was the worst car buying experience of my life. I blame myself for expecting professionalism and a straightforward purchase. We didn't expect to get a good deal on a used car given the low inventory right now, but Tonkin made it so much more expensive and time-consuming than anywhere we've purchased in the past. If you don't look carefully at each line item on the sales documents, you will end up paying for things such as "luxury tax" on a used vehicle and a "Zaz gps" subscription, among other scams. Huge waste of time and money for a car we should have walked away from (again, I blame myself... ) Hopefully, this saves someone else from making the same mistake. read more

BUYERS BEWARE! DO NOT SHOP AT TONKIN KIA!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS ONLY ABOUT MONEY I Made an agreement with salesman Jacob Linn to buy a truck for my son. We set an appointment to come in and sign papers and pickup the truck after they made the necessary repairs. (They tried to hide a leaking sunroof and spent a day stalling me about fixing it)They sold the truck out from underneath me with NO communication. Do NOT but from Tonkin or Jacob Linn at Kia! read more

I purchased a new Kia Soul (with cash) on 9/15/2019. After signing all of the paperwork and completing the transaction, the salesman supplied only one key fob. A new Kia Soul comes with two key fobs. The salesman stated that the other key fob was missing and would be located, or, failing that, a new key fob would be supplied at no charge to me. Six weeks later, I was informed that the promised key fob will not be provided and that I must purchase it for $277.49 and pay a $62.50 charge for programming. This charge of $339.99 is not acceptable. Had I known of this charge, I would have negotiated this into the deal. Since the missing key fob was not disclosed prior to the close of the transaction, this is a case of blatant misrepresentation, if not downright fraud. Oh, all the other negative reviews where someone from Ron Tonkin Business Customer Service has responded: "We are sorry to hear this, [valued customer]. If there is an issue you need resolved, please e-mail our corporate care team at care@tonkin.com. Thank you." Don't bother, they will never respond to your email. If they were looking for a way to guarantee I never darken their door ever again, they found it. I'll drive to Portland or Beaverton or Gresham if I need to visit a Kia dealership for service. If this is how Ron Tonkin conducts business, I'd have strong reservations about purchasing a vehicle from ANY Ron Tonkin dealership. read more

Thank you, Jennifer Lopez, service department, at Ron Tonkin Kia. My insurance took a long time to settle, over a month, but the car is absolutely perfect after having the ignition stripped, and the side window smashed. read more

These guys fleeced an elderly couple, buying this 2008 Kia Spectra shown below for $3,000 when low wholesale is $4,600. The next day the ad comes out advertising it for three times the amount, $8,995. The key here is the - next day, the dealership did not have to do anything to this car, no detailing, no damage repairs, nothing. What an absolute rip off, buyer realize they are trying to make six grand off of you. read more

Ron Tonkin Kia - Car Dealers Near Me - Gladstone, Oregon

We had a tough situation with service at Ron Tonkin Kia, with a few challenging factors. First, we have to thank Jennifer and Geoff in service for doing their best to assist. Geoff especially worked hard to deal with our situation and was accommodating to the best of his abilities. But, the whole process, from drop-off to final payment of the service bill took exactly one month, which was frustrating. 75% of the issues and delays were due to our private, extended warranty company, which had nothing to do with Ron Tonkin. The other 25% was due to Ron Tonkin delays. It took them almost a week to look at the vehicle, despite having an appointment. Communication could have been more prompt. Their main scheduling number is clearly a call center and those employees need to be better trained and more polite. The rental car that we requested upon drop off was unavailable and resulted in about a two-hour delay. Their direct dealership # goes unanswered, then to voicemail, with a mailbox that is full, not taking messages. Our assumption is that they are short-staffed, like everyone else, but that issue does make it harder for both the customers and the current staff. Like everyone else today, they could work harder on timeliness, communication and customer service. We don't feel that customers should decline to have service done there, but perhaps go into it knowing that there may be delays. read more

Always a good experience at the service department. If there is a problem, they make it right. Been coming here for 6+ years. Thank you! read more

Waste of money. Once ready to purchase a car, I took it to a third party mechanic for an inspection to ensure there weren't any major issues. We dropped it back off briefly and intended to buy it by the end of day. Apparently immediately after bringing it back (and paying for the $200 inspection) they sold it to someone else, before we even got the chance to talk thru the deal (we were planning on paying the sticker price even though the car had $1500 of immediate repairs needed). Keep in mind they must have sold it within an hour of bringing it back, while giving us no idea what was going on or a sense of urgency to buy it. Clearly no respect for the customer. Threw away $200 and didn't even get an apology. So disappointing. read more

Getting oil change and maintenance done on 2016 Kia. Didn't have an apt. But they got us in in an hour.

The service department leaves much to be desired. We have had continuous issues contacting them and never receive a callback when leaving messages. This has never been an issue with other dealerships. Simply put they do not inspire confidence. read more

I am writing because Ron Tonkin and Kia of America have failed uphold their warranty obligations. Due to a manufacturing defect that led to engine failure while I was operating the vehicle, I went multiple months without access to my car as it sat at Ron Tokin Kia in Gladstone, Oregon, awaiting repair. I was lied to by the dealership, who claimed that their policy was not to provide any kind of alternate transportation (rental or loaner car). This was directly at odds with the Kia Corporate policy, so I went through Kia Corporate for rental car reimbursement, which is included in the warranty. After my car was returned to me, I was given specific instructions as to how to receive my reimbursement. I followed the instructions exactly, waited 8-10 weeks for a response, and was eventually told that I would need to re-apply for a reimbursement through a different department. The second application would also take 8-10 weeks. They would not expedite my application no matter how many times I requested an expedition. I feel as though I am being scammed out of the reimbursement that was written into the warranty and supposedly provided by Kia Corporate, although the Ron Tokin Kia in Gladstone, Oregon refused to uphold the corporate policy for alternate transportation. This issue has been further exasperated by Kia's failure to provide a safe and reliable vehicle. Due to widespread knowledge that these vehicles can be easily stolen because Kia did not install an immobilizer for the ignition, Kia's are now targeted more than any other car for theft. I have faced two break-ins in the last four weeks, which has cost me hundreds of dollars in repairs, including a broken window, lock, (put other damages here). To prevent theft, I went to a Kia dealership to have a software update installed, which prevented the actual theft of the car, but doesn't prevent the break-ins that cost hundreds of dollars in an attempt to steal the car. The combination of the widespread theft attempts with the manufacturer defect of the engine has plummeted the value of the vehicle, which was otherwise in excellent condition. I have lost thousands of dollars due to the manufacture reputation that spoiled after I purchased it, only to be scammed out of the reimbursement I was promised for the only cost they will take ownership of. So, if you respect yourself, your time and your money, please do not EVER buy a Kia. read more

Had not bought a new/used vehicle in more than 15 years. Jaron and Jake met us halfway between Salem and Gladstone for a test drive. The Kia Sportage was as described and we decided to buy. Unfortunately the car inspection missed a bad original battery that would not hold a charge. A follow-up message was sent and Floyd (GSM) immediately issued a reimbursement for the full cost of a new battery from Les Schwab. Overall very satisfied with the process despite the hiccup. read more

Summary: -Their Dent and Ding Coverage doesn't cover most dings especially if it effects the paint. Waste of money. -Their pre paid oil service and routine service is only for that specific Kia. If You move or want to go elsewhere expect to pay full price. -$6000 extended coverages haven't been able to redeem any of the services Unfortunately my experience with Ron Tonkin Kia Gladestone has really degraded. When I bought my Optima a couple years ago I had a great experience but since have had numerous bad experiences that have made me so uncomfortable that I avoid even going in or calling them. I RARELY leave reviews but feel mislead and feel that my 20k+ I spent on my car is being burned up by small lies with their warranty and coverage. I feel totally disrespected and it's a shame because my parents and grand parents use Ron Tonkin Kia, and I even went to high school with Ron Tonkin's daughters, and their family is so great! Sadly some of Kia Gladstone's sales reps and service department employees have a reductive attitude that contradict Ron Tonkin's ethical values. My first issues began when I got a couple small dings on my car while at the gas station. The pain got scratched, but was small maybe about the size and shape of a coin. Thankfully I purchased the Dent and Ding coverage when I bought my car! My sales rep Rebecca Zeigler was so sweet when I was nervous about purchasing my first car as an adult and said she wanted me to have the full protection and "never come back saying that she hadn't properly covered every part of my car against damage." That was a lie. Their Dent and Ding coverage doesn't cover paint repair and they insisted that my damage wasn't tiny enough. Who wants a ding repaired with no paint repaired ?! It's madness. When I reached out to Rebecca she was so apologetic and assured me I'd be taken care of. They scheduled me for a service and I took my car in. Rebecca had taken the day off and the service guys looked at me like I was crazy and sent me to the waiting room. Ten whispered convos later and lots of side eye from their service department and they told me I could try to wait for Rebecca to explain what was going on. Fast forward to three hours later of being in the waiting room thinking my car was going to get worked on, I left a heated messsge to Rebecca asking her to get in touch ASAP or I was leaving. Shortly after the guys said I should just go home and they could talk to Rebecca later and reschedule. I NEVER got any correspondence after that or even a call back or apology... I spent $6000 extra on the extended coverages I purchased by the way and today 6 months later I still have the dings on my care. Their black marks remind me daily of how disappointed with my experience at Ron Tonkin Kia Gladstone. Since then the service department has been incredibly short with me despite remaining polite with my service needs. It's to the point they I went out of my way today to Salem to get my oil changed. I purchased coverage on future routine services and oil changes (part of that dwindling $6k !), yet when I wrapped my service at Power Kia Salem (they were SO nice by the way ) they let me know I had to pay $45 because my coverage only extended to Ron Tonkin Kia Gladestone and not the entire Kia family !! This was never talked about or mentioned by Rebecca when she was selling me my car and as I'm moving cross country soon I have no use or desire get my oil changed there. More lies and more money down the drain. I was so new to car buying and excited to own a car and I feel totally taken advantage of, and without even a bit of sympathy from their team so I have no doubt they do this to a lot of people. All in all if they reached out to me and tried to remedy this and fix my issues or explain these misunderstands it would definitely help me thing better of their business, but as of right now I feel the need to actively let my circle know that I can't recommend Ron Tonkin Kia Gladstone. read more

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I'd give this place a 0 if I could. Just keep driving, don't do business at that pos Kia dealership. Couple years ago my wife got some invite to some game there. She received a key in the mail to win a car. We didn't win but who cares. Sounds to good to be true, probably is. Ok so to the point. Wife still needed a car. They ran my credit and tried to say I was a poor and had to pay like 24% interes. We kindly declined. 2 months later my credit ended up being poor because they ran my credit 20+ times. So f them. Just keep driving unless you have your shark suit on read more

My husband and I have been researching plug in hybrids with the intention of making an immediate purchase. I was contacted by Doug "The Greek" at this dealership, and we exchanged a few emails regarding the Niro plug in hybrid. I was wanting to find out how much inventory was available to look at, prior to making the drive out to their lot, as it is located further away from us. At Doug's request, I called him in person. However, when he answered, he informed me that he was "up to his eyeballs in alligators" (customers?) and would need to call me back shortly. I was frustrated that he did not make any effort to call me back all day long, nor the next day by afternoon. We made alternate plans to drive to Beaverton as they were happy to communicate with us and give us the information we were asking for (15 hybrid plug in's on the lot to look at) I sent Doug "The Greek" an email letting him know that we were disappointed that he hadn't bothered to reach out to a serious customer. He responded with a phone call, which I allowed to go to voicemail. His spoke in a belligerent tone and informed me that he was "busy" and then left early the day before for his wife's birthday which "takes precedence over anything else" Good job Doug! Your employer will be happy to know that your wife's birthday is more important than bringing in business! We ended up purchasing a plug in hybrid the same day--but not at this business, because Doug "The Greek" couldn't be bothered to call us back over the course of 2 days. read more

I've consistently had the best care at Ron Tonkin KIA. I love my Telluride so much. Aimen has always been a sweetheart and taken the time to be there for me. Everyone from sales to service has been a pleasure. read more

We started at another dealership where we didn't have the greatest experience just waiting to look at a car. We showed up here a solid hour early for our appointment and Riley (who our appointment was with) came out to greet us and apologized for double booking himself (no you didn't, sir, we're an hour early but bless you for not calling me out on it), and put us in touch with another gentleman to assist us. He showed us the car we were looking for, didn't push anything else on us that we weren't looking for, and was super nice to work with. There was quite a wait for financing, I think they were pretty busy, but what can you do. The lady I signed everything with was beyond lovely and a joy to work with as well. Overall, we were happy with our experience here and would absolutely return. read more

Very disrespectful and never seem to know anything! Took my car in first time to get it serviced after buy a car few months ago. Will not recommend this place way to much money for a service (basic service). Looked in to the receipt was completely wrong did call them out on it! Still didn't do anything about it and denied it and over charged 103$ read more

My car, a 2014 KIa with 82,000 miles, about 12 months ago the engine light started coming on and the engine goes into safe mode. I took it in. First time they did a 75,00 mile standard check up and said it was good to go-4 months later later same issue. They cleared the codes and did an oil change and told me this would not happen again. Three months later same issue-now I need an engine soak-with no guarantee this will solve the problem-which I believe is a good way for them to keep taking my money and always finding a new issue but they claim my car is a "Great Car?" Me thinks my thousands of dollars spent trying to fix this beast is being wasted read more

Good service and snacks- Kind folk:)

I received great service from this Kia. My previous car's transmission went out and a couple days later I was able to get a great car from this dealership with the help of Aimen. Aimen knew exactly what I needed/wanted. I was traveling back and forth for school and doing long road trips and this car has held up great! I appreciate Aimen's time and have already sent people his way to help them find a car they need and want. I'll be sure to go back to him when I get a new year next! read more

Really have enjoyed working with Jacob Linn. He is a knowledgeable salesman who got me the car I wanted in the price range I needed.

Donovan Spilka wins salesman with the best everything award! He worked with my son, who is in California, to buy me, living in WA, a car as a surprise to me. He drove my new car up from Portland to Lacey, Washington, arranging for a ride to take him back to Portland. He was all in on keeping it a surprise, coordinating with a gorilla gram and big red bow on the hood and working within a very tight time frame to make sure it all came off as planned. He went above and beyond just being a salesman. He added that reliable and trustworthy corner stone piece to help our family have the most amazing memories to cherish. Other salesmen locally in Olympia would not work with my son. Donathan did not hesitate, and was so accommodating, helpful, and truly available for the many times that I had to call him in the coming days and weeks to ask him questions about this surprise new car I did not know how to work! He answered his phone and spoke to the customer service agent at the Washington State licensing department for me. He just did everything. He did not hesitate, and was completely professional, and a joy to share this momentous occasion with.Thanks Donovan, you're amazing! read more

Ron Tonkin Kia - Donovan delivers! - Car Dealers Near Me - Gladstone, Oregon

My wife and I worked with Steve Kaney, he was phenomenal from start to finish he worked with me to get us the car we've been wanting, and had everything ready to go when we got there. We had an amazing experience between him and his finance guy Brees we enjoyed our experience with Tonkin. Absolutely recommend them for any of your car buying needs, they were amazing! read more

Ron Tonkin Kia - Car Dealers Near Me - Gladstone, Oregon

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Great experience, Great staff, great car! Thank you Steve! read more

Really disappointed to see so many employees not wearing masks properly or distancing themselves from others. I understand coffee is important but use a straw or go somewhere alone to drink it. So many people drinking coffee, doing work, mask still off, work, talking to others, coffee, masks still off!! Cherry on top of this experience, no courtesy car service to leave. Choices are stay & risk pandemic exposure all around you or pay for your own ride out of there. read more

Bought a 2019 in June 2020 had 20000+ miles. Tire pressure light is on they say it is the cold weather? Need new brakes on the front " tells me I can not wait until end of January. What ? I drive 15 minutes to work how does that happen in 5 months? Obviously bad brakes when I bought it! Really suspect over here! I am not happy! read more

I took my 2013 Kia Optima in for a open recall on the engine, only to have the service department replace my oil with an inferior product. I use synthetic oil and the replaced it with regular oil. Then I was told that I needed a new tire because the inside side wall was punctured. I declined and went back to where I had purchased the tires and was told that I didn't have a puncture, I just needed air in the tire. They filled the tire and I haven't had a problem since. Shady as F*CK!! read more

We had a wonderful experience at Ron Tonkin Kia. They have a very friendly atmosphere and they were sure to make my family and I feel very welcome and important. We had the pleasure of working with Donavan Spilka in sales and Breez Sovey in management. I will be sure to let all my friends and family know about our experience. Oh yeah we absolutely love our new Kia! Thank you guys! read more