Tried to cancel an order made in error 15min after. Took 3…read morecalls to customer service? 3 days to complete. No way to do this on the App or on their website. Rona / Lowes seem not to care. Seems Lowe's left their awful Customer service behind . Oh I sent this ... " Thanks for your help , this should be easier....." They returned it because it Violated their Code ... I guess easier is a bad word for for Rona /Lowes

This is a special hardware store for three reasons: 1…read more TOOLS: they have the best tool selection in town. I'm talking a lot of tools. One time I was buying metal files and they opened a drawer with more files than I have ever seen in my life. 2: HARDWARE: in the basement they have one of the few remaining hardware counters in town, where you can walk up and ask for a dozen 4-40 stainless cap screws. They have good advice too. (Good prices but Harsupco is better in terms of variety and price.) 3: METALS: in the very back of the basement, they have aluminum, steel, brass and stainless metals in rods, angle, square bars that you can buy by the foot. Their price beats Home Depot by a long shot. They've got the usual things like paint and tape and power tools, but it's the three things above that make it very unique...

October 2023, Bought an expensive samsung dishwasher with extended warranty. Had a problem with it,…read morecalled and filled up papers for the repair under warranty. They send me a full refund for the dishwasher. I was pleased and, kept using it with the problem going on. Finally, after a few months it, died. I went this morning to buy a new one and the service provided by Samantha, was perfect. Many thanks.

What to say about home Depot. It's a home renovation place like Reno Depot, Rona and other brands…read moreof the like. But what sets it apart? I would say because it doesn't have the exact same stuff. What I mean by that is you go to renodepot then Rona, except the fact that the accent color is yellow instead of green/blue, everything else is the same. They are now both own by the same big corporate, but it was like that before. Same stuff, same brand, same price. Home Depot? Beside the usual big brand stuff that everyone must have (GEA, Samsung, Weber, etc), they also have many home brand or partner exclusive brand like Ryobi or living long and you can find many parts that I never found at other place. As for the staff. I worked for 6 years in Reno Depot back on 2000, before the big Rona merger. In the first year working as a wood and mats + doors and windows, I had about 20 external paie formation to learn everything there is to know. People asked me question I could answer and I wasn't even out of college yet. Now? Unless the person you talk to is in the trade or old folks, they know nothing. And, they are nowhere to be find. Well, that's not the case at home Depot. Everyone I talked to at home Depot knows what they are talking about. And if they need help because aren't sure, they will tell you so and seek more advice for you. There's also a pro and pro extra membership (free). Oh, and you know that 30 day refund policy? How about 90 days basic refund, 365+ unlimited return on unused product even without the receipt (albeit way easier if you got it cause they'll try to find it) which can give you a gift card at worst? And as a pro member, you get 365+ refundable return. Oh and pro member can categorize everything they buy in different project right at the cashier and see online what they bought and even order more in each project.

This location is doing there best during these challenging times. The manager is especially polite…read moreand seems to be doing all that can be done to keep the ship floating and moving forward. The five star rating is specifically for Mahsa at the printing counter who also has to manage many requests and customers who are in a rush or can be stressed with deadlines and important documents to deal with. Kudos to her and their small team for doing their best to manage a department with many moving parts or papers in the air so to speak. Keep up the good work! Your service really means a lot.

Staff are incompetent, unhelpful and rude. They don't deserve your business. Do yourself a favour…read moreand go to The Source or order on Amazon.

Excellent On-Line Shopping Experience - I ordered a flush mount light fixture for my ceiling which…read morecomprised of two levels. The fixture arrived crooked and with a flaw on the gold patina. I contacted Deca lighting via e-mail to inform them of the condition of the light fixture and request a replacement. Charles responded promptly and secured a replacement fixture for me from the lighting distributor, free of charge. The whole experience was professional and a real pleasure. I was hesitant to order a light fixture on-line because I did not want any hassles if there were any problems with the item. Deca Lighting's no hassle approach was re-assuring and has provided me with the confidence to order from them in the future. Thank you!

OK, OK, I've had the same experience as the other reviewer - the staff was 'unfriendly' and my…read moreshopping partner wanted to leave. Granted, they aren't the nicest at Empire, but I don't go there to make friends. The selection of wallpapers is absolutely mind-blowing, and the prices in the well-stocked 'sale section' in back of the store are unbeatable. Look for 2 for 1 deals on already discounted wallpaper in plenty of patterns and styles. Staff will gladly cut samples IF you ask them, so take a few pieces home before you commit. Empire Papier Peint & Peinture is a shop after my own heart: Cheap, Fabulous and Cranky.

Called for a quote as I did not have much time. The attendant gave some suggestions and asked me to…read moresend her an e-mail with my inquiry to which she would answer... 2weeks passed no answer! Quebec retailers should really up their game when it comes to customer service!