Fantastic CLEAN, fresh smelling, well lit delightful Customer BATHROOM. Inspired by the Four Seasons Hotel Quality. All I do is research in the automobile business. I happen to own a unique Subaru Legacy. I love independent repair shops where the owner is there every day at the front desk or in the shop. Josh usually answers the phone and knows Subarus well. When I go to any of the factory authorized dealers the service managers don't know Subarus, don't own Subarus, don't touch a Subaru with a wrench themselves. When you go to a specialty shop that is all they do from the front desk backward, talk and think Subaru. Factory authorized dealers hide their service departments. Specialty shops don't and you're always able to have something pointed out in the shop while the car is on a lift. Dealership service managers take a percentage of the repairs they can scare you into for too high a price. Roopair repairs for way less using factory authorized parts or better if you like. Josh has a hard job, harder than a factory authorized dealer. After 17 years he knows he must be honest with customers and helpful to build a long-term relationship. I admire Josh he is direct and honest in a most polite fashion. His sense of humor and honesty is actually delightful and colorful. His customers appreciate his consistency and management. I appreciate the quality of workmanship and dedication. I don't mind driving an hour for specialty service. While waiting for my service I walked around the neighborhood good restaurants and fun stores around the corner. Looking Forward read more

Roopair Specialties - 2014 mint condition Legacy - Auto Repair Near Me - Tacoma, Washington

My Outback had been making a weird clunking noise when I turned to the right. I took it to a general mechanic shop in UP who kept it overnight and they said they weren't sure what the noise but suggest I replace my 1 yr old rear brakes for $1200. When that didn't work I drove around determined not to go back and just find another shop to rip me off. Months and months later I finally decided to only see someone who specialized in Subarus and called Roorepair. I didn't even totally describe my problem when they said "Sounds like an axel." And they were right, they fixed it. The price was fair compared to others and they got me schedule & then out quickly. I had a good enough experience that when I was about to 200k miles and needed a tune up, I called them. I was quoted at $1400 and they offered a free loaner car since I'd be dropping it off overnight. Which was a huge weight off my mind of arranging for rides and/or uber. They were honest with me about recharging my AC (they weren't able to for that year) and said my car was in good shape and didn't need extra work, didn't try to upsell me in anyway. They're a good shop. read more

I've been going to Roopair for approx.15 years, as long as I've owned Subaru's. Josh is great, he's often up front. They're not the cheapest and not the most expensive. Roopair has been honest the whole time I've been going to them with excellent quality (repairs and service). They've told me when I don't need a repair and keep track of needed upcoming service. A few years back, I started to buy an Audi, yet since they don't repair Audi's, I bought another Subaru! I'm going back tomorrow to test and replace a door actuator on my 2018 Subaru Impreza. read more

Helped me with cost and timelines to replace my Subaru headlights assemblies. They are a straight talking, honest repair shop that has the talent to fix your car no matter how old. read more

They fixed the AC issue on my Outback the same day I brought it in-and I didn't feel like I had to sell my organs on the black market to pay for it! In all seriousness, I took it elsewhere last summer and the other shop couldn't figure out what was wrong. These guys fixed it and it worked great. They were also really nice, and quick getting it done. I will 100% be back for my next subie repair. read more

Owner Dan Maurin is a total crook! He made up a fake charges for my vehicle and then took over a week to fix my car. Then when I got it back - it was still broken. AVOID! read more

My ac compressor in my Forester seized and they gave me a really fair estimate for my repair. Josh was very communicative with me throughout the repair, which I appreciated. Also, free of charge replaced one of the relay fuses and even fixed a rattling noise that had been plaguing my car for years (I suspect it was a loose fire shield but never found out what they fixed). All that said, as long as I live in the Tacoma area, these are my guys, and I'll be bringing my Subie back for anything I need fixed. read more

The front guy comes off as a "know it all" & doesn't listen when try toy to explain the problems.

I called this morning to ask about having a seatbelt that is pulled out and won't retract. My car is a 2016 Forester with only 66,000 miles. The gentleman I talked to informed me that seatbelts are warrantied for the lifetime of the car! I called the dealer and asked about this and they had to contact the warranty department(under 2 minutes on hold) and he was right!! I had previously asked the dealer and was never offed this information. This time I had the manual in front of me with that very valuable 3 sentence warranty in front of me!! I will be calling this place for future needs! He could have easily charged me to replace the part but his honestly will have me recommending him to all my Subaru friends!! read more

I've been coming here with my Subaru for a couple of years now, referred here by a co-worker who had already been coming here for a couple of years. They're always great and I love that they're open on Saturdays. The owner will always come out and talk to me if there's a bigger issue that they need to make me aware of. I'm here right now, and as long as she behaves, my dog is here with me in the waiting room, too. :) read more

Again they fixed my ac compressor and my ac is new and running better than before. Thank you again and I don't trust any other place to work on my Subaru than here read more

Great team. Honest shop. Smart techs. Prices are fair. What more can you ask for? They have a socially distanced waiting room for COVID. read more

Great dependable service. I have been taking my older Subaru there for a little over a year now. I wouldn't hesitate to recommend.

We've gone in a few times now for service and so far we've had an excellent experience. The work they have done has been solid, they are fairly priced and they have been patient with all of my questions. They also use top quality parts and fluids. Totally satisfied and would recommend them to Subaru owners who want an alternative to the dealer. read more

I called on Tuesday to get an estimate to fix a squeaky belt and Josh was able to get me in for that Thursday. They were quick to fix it for practically nothing and they let me know that my starter would need to be replaced. They were very kind even after my mom felt the need to call and bulldoze (still sorry for that Josh!) I don't know how I didn't know about them sooner! They quoted me almost $100 less than the shop I probably would have gone to if I didn't know about Roopair. Will definitely be the new shop from now on! (Just won't text the group chat what's going on to keep mom out of it) read more

They specialize in Subaru's so it's no surprise that we would get serviced by them. After a few weeks of getting our oil changed at Meineke, my bf and I began hearing a weird humming sound from our car. We've never heard that sound on our car before and my bf suspected that it was the wheel bearing. Although Roo Repairs has amazing reviews, we were a little hesitant because in general, it's hard to trust mechanics. We decided to finally give it a try and visit them. We were happy that we did. As suspected by the bf, the wheel bearing was broken and we needed to get it fixed asap. I ended up bringing in the car by my lonesome self. It took about 4 hours to fix. I didnt feel awkward during my time there. They were so helpful; they even suggested places I could go to while I wait for our car. I was also pleasantly surprised that I paid less than the original quote. Yay! We will definitely call them again if our Subi needs fixing. If you got a Subaru, definitely give them a try. They will not disappoint you! read more

My 2012 Forester, "Sue," came here for service for a good 8 years. She is now pushing 200K. When I called for information, the person on the phone provided info by email ASAP. Maybe not the least expesive but the price is fair, and cheaper than the dealership. I have had great service here, they are Subi owners and detail-oriented in their work. read more

I've used Roopair several times to service my Forester, ranging from oil changes to replacement parts & service. Roopair's staff are top-notch professionals -- not only have I engaged in intelligent discourse while waiting for my vehicle but any question I have asked about Subarus in general, the staff have been able to provide me an answer. Based on my experiences with Roopair, I won't take my vehicle anywhere else for service, and I recommend Roopair highly. read more

We were having regular trouble with a Subaru that another shop had done an engine replacement on and after it over heated, once again, decided to bring it to Roopairs for a second opinion. We were told it was full of stop leak which caused a hole in the radiator and would continue to cause problems and the car was now worthless. My husband could find no leak in the radiator so we brought it to another shop for a third opinion. The third shop checked it thoroughly, found no stop leak and no hole in the radiator. They replaced the thermostat and it's fine now. I don't know why Josh at Roopairs felt the need to tell us several complete lies about the car and try to trash another shop, but it was poor form not to mention a complete waste of our time and money to have the car towed in and out of his shop. I wouldn't trust someone who operates like this to ever actually work in my car. read more

Just had major engine work done on our '03 Forester because of a significant oil leak from the head gasket...we were quoted back in November, saved up for the repair and in June, the price was still the same! We did shop around but decided to have Roopair do the work because we've been going there since 2006. They replaced every seal and gasket, along with all the major components (radiator, timing belt, water pump, etc.). We could not be happier with the work they do AND they gave us a free loaner for the time the car was in the shop! Thank you for all your thorough and conscientious work! Kim & Rodger Hill read more

We only buy cars if we know who is going to service it... we bought our cars from RooPair Sakes for that reason... Josh and crew are no BS experts who earned our trust and respect over the past 15 years! read more

Dan was SO helpful when I had car issues while I was on vacation in Washington. He went out of his way to help me understand what was going on and make the best choices. I'd highly recommend this shop if you need work on a Subaru. read more

Been bringing my current and past Subaru to Roopairs for nearly 13 years, with only the best of experiences. Excellent customer service, spot-on repairs, and ultimate trust in their expertise and integrity. I moved from the Tacoma area several years ago and now drive over 60 miles for servicing. Why? Because they're stil the most trustworthy, efficient, and B.E.S.T. Subaru repair spot in the region (and I've tried many others). Thanks, Dan, Josh, and the Roopairs team!!! I totally appreciate you. read more

Man if i could give 10 stars i would. I took my car here because my C-light was out and couldn't figure out why, well i knew that the ground was mess up on it. After taking it to subaru and subaru not being able to fix it and quoted me 1,000 for a brand new light i decided to get a second opinion from Roopair. Dan took great care of me and knew exactly what i was talking about, after dropping it off Dan found the issue and rather than following the ground cable and making me waste a bunch of money, he created a new ground to the light and now they work again. Save me over 900 dollars and i couldnt be happier thank you so much to the whole team, and you guys definitely have a customer for life. read more

Excellent service, incredibly friendly and knowledgeable staff. Dan is always so helpful, explaining everything in terms that are understandable even to those of us with little knowledge of cars. They really know their stuff when it comes to Subarus - and they always remember your name and details about your car, which seems small but really makes a huge difference when getting an oil change or running into car troubles. Truly the best mechanics I've encountered! read more

Service here is extremely expensive, even more than the Subaru dealership. Would rather support a local business but the employees are extremely rude. Treated me as though I knew nothing about my car and were unwilling to look into what I brought it in for without also fixing a much larger issue which would be out of my budget. Overall would not recommend going to this business. Rude employees and expensive repairs don't seem worth the time it took for the repair. #timefornewemployees read more

Awesome place to take your Subaru to get maintenance and repair! Great customer service and trustworthy!

Excellent service. Work is well done minus any run around! One of the few places I'd trust with my car.

I've gone to Roopair for maybe the last 6-8 years for a number of issues all the way up to head gasket replacement. Diagnosis and repair has been first rate and their customer service excellent. Always eager to explain the nature of the problem and description of what needs to be done for the repair. The work done on the schedule they promise and the price very fair for the quality of service. A number of times I've gone in with a question about something going on with the car and them suggesting it can be ignored if I liked since it wasn't something that had to be fixed. A lot of shops would have gladly taken it as an opportunity to make some easy money. read more

A good, trustworthy mechanic is hard to find these days, which is why I am taking the time to recommend one! I have nothing but complements for Roopair! Dan, the mechanic I've worked with is highly professional, personable, and knowledge about all things Subaru. The work done on our vehicle is top-notch and I have never had to bring my car back in when something has been worked on. When work is done, I received phone call updates to alert me to what was being done and the cost so there is never any surprise when the bill comes. They are also very flexible and I even had a mechanic stay after closing to receive and work on my car because I was stuck in traffic getting there! These guys are great! Definitely would recommend bringing your Subaru here in if it needs work/maintenance. read more

I've owned Subarus since 2008 and apart from warranty work, I've always taken them to Roopair. The service team here is excellent and I've always found their prices to be reasonable - much better than the local dealership's service department. If you own a Subi in the Tacoma area, Roopair should be your go-to for maintenance/repair. read more

These guys are awesome. I had a problem with my Subaru making weird noises and took it to two different local dealers, both of whom charged me over $1000 and fixed other problems, but didn't address the weird noise. I tried these guys instead... they took the time to listen and rode in the car with me, something that neither dealer did. They immediately diagnosed the problem as a bad wheel bearing, then told me it would be $500 to fix- half the cost of the same repair at the dealer. The noise went away. I couldn't be happier. The only downside is that these guys are busy, so it took a couple of days for them to get a chance to fix my car. But they were very honest about that up front and I see it as a big plus that they have lots of customers. They've got one more, now- I'll be back here the next time something goes wrong on my Subaru. read more

Dan has been my entire family's mechanic since 1989. I love Roopair and recommend them to anyone that owns a subaru. They're honest and excellent! I've had 3 subaru's and will never go anywhere else! read more

Trustworthy. Honest. Reliable. Not exactly words that come to mind when talking about auto repair shops, but this place is all of those things and more. They've been working on my Outback for years now and I can't say enough good things about them. Dan is the man. read more

Roopair Specialties is a gem. I have had nothing but excellent service at their shop. Their prices are noticeably cheaper than the local Subaru dealers and the work quality is what you would expect from master technicians. I only wish I had found this place earlier. read more

Known these guys since I was 5, before Dan made Roopair a business, now I'm 28. Roopair is the only place I bring my STi because I trust them and they do amazing work. Friendly, reliable, and fantastic at their jobs. One stop shop! I drive all the way from Idaho to have work done. Well worth it! read more

I really want to like this local business but they haven't given me any reason to. The front desk guy is a mansplainer and lacks basic social skills- tough for a customer service position in an industry notorious for fast talkers. They then don't give you thorough feedback on the your car that they just had the hood up on. All in all, they make it difficult to trust the quality of their work due to the lack of transparency of their diagnosis. I'm sure they're competent, but as a customer I'd like to see some more formal paperwork re: the status of my car, other than the guy at the front desk telling me like it is. Am I supposed to record our conversation so I remember all the recommendations that are verbally communicated? How about offering a piece of paper/email with said recommendations/status of car/tires/etc...seems pretty basic for 2019. read more

Buying a used Subaru? GET A PREPURCHASE INSPECTION HERE FIRST. Super shop. I brought in a car for a prepurchase inspection. Josh was super knowledgeable and very nice in explaining all that he found on the car. Afterwards, I knew what I would be getting into with this car and the issues that mattered - there would have been no way I could have figured all that out. I am so glad I had Roopair do the inspection. Thank you for a great experience and your expertise too. read more

Amazing service. Every time i come i am taken care of. Josh is my favorite employee he always makes me feel like im not a moron and that he will take good care of me and my car. I will be bringing all of my subarus here no matter the distance. read more

An automotive repair facility that actually stands behind its work, while providing excellent customer service. It's funny that this type of business has become a rare commodity these days when it's this exact business model that supports continued growth and a strong customer base. As you can tell from the other reviews you need not to worry that you will be taken care of proper by the guys at Roopair. read more