Within a day of placing an order with a request, Edward called me and let me know my choice of…read moreleather wasn't the right choice for the project I noted. He recommended a different product, and explained why it would fit my needs. Even though it was a less expensive product. He credited me the difference. Shipping was prompt, well packaged and I'm very satisfied with the leather. I've already placed my second order and am looking forward to being a repeat customer.

Tagged along with a leatherworking friend to see what this place is all about! We spent a good hour…read morelooking at and feeling all the different leathers. This place offers a great variety of supplies and the prices are very reasonable. Hides, patterns, tools, paint, etc. They have an online store too, so check em out. Whether you are just getting into leatherworking, or already quite experienced, they seem to have something for everyone. I was eyeing some beginner kits, but decided to try another day. The staff are very knowledgeable and approachable. Many of them were chatting with customers who had questions. There was a workshop going on in the back, making keychains, and looked like a very fun activity. There are also free classes now and then. Would love to try some day.

The strap ring of the leather bag fell off and Van.Y fixed it with their excellent craftsmanship…read more Highly recommend.

Okay, I admit it, I came here yesterday strictly for an impulse buy…read more I fell in love with a wallet that a coworker had, went to the website, called the store and came directly here after work... so I guess technically, it was a time delayed impulse buy. About my experience: First of all, the lady I spoke to on the phone in the afternoon was very friendly and helpful. She took the time to let me know what colours were available and how many of each they had in stock. When I got to the store, the lady that assisted me was just as friendly and helpful. I noticed a small pen mark on the wallet I had selected but because the pebbling on the leather was so perfect, I didn't want to select another one. Without hesitation, she cleaned the wallet for me and was able to remove the mark. Danier seems to have a knack for selecting top notch employees. In all the years I've shopped at their stores, no matter where it was, I have always received the very best in customer service. Their front-line associates strive to ensure you are completely happy...nay, IN LOVE with your purchase and the experience I had at this location was exceptional.

Danier Leather Outlet was the perfect place to buy Christmas presents for the ladies in my life…read more Wallets, purses, briefcases - all slightly cheaper than their regular stores. This outlet is huge, smells leathery delicious and has (almost) too many sales associates. The selection of leather jackets is insane and they also have other leather clothing, if you're into that kind of thing. Next time I need a full leather suit, Danier Outlet is where I am headed.

I don't have a lot of leather goods,but I prefer it for durability,and wear for some bags,…read moreaccessories, or shoes.Excellent customer service during a slow weekday afternoon.Cheerful greeting,and just left you alone to look around when I didn't ask help.It was patiently provided when I did.First visit to this location ,will return.

Great service! Wonderful communication, and quick shipment! I am very impressed. I wish every…read morecompany's customer service was this good!

From the owner: Creative handmade leather designs.read more

Worst coat of my life. I noticed it was broken as soon as I got it home. Only when I posted the…read morehorrific photos all over Twitter, facebook and Instagram is when Rudsak rushed to try and make it better. A $600 coat should not be broken the second you get it home. I wore the coat once and noticed a rip under the armpit, the sharp metal bar shaping the fur came out and began to stab me and the zipper fell apart before my eyes. I could literally put four fingers between the zipper and the fabric. Mackage is 10 times better. Never shop at Rudsak. Rudsak also has horrible customer service.

Never had such a disgusting experience with customer service at a head office level…read more After looking for the perfect black knit hat with a fur pom pom, I wandered into Rudsak to find exactly what I was looking for. My partner and I were venturing to downtown Toronto to visit the Christmas market and I eagerly wanted to wear the hat there. I asked the cashier to cut the tag out of the inside of the hat, as it was huge and scratching my forehead. She noted it would be final sale, which at the time I had no issue with as it was exactly what I was looking for. So, I left the store, hat in my hand but passed on keeping the receipt as it was "Final Sale". After wearing the hat all day outside, and finally getting home to take the hat off, I looked at what was a huge hole exactly where the tags were that had been cut out. Not only was I upset that my hat had a huge hole in it, but I was let down by the integrity of the employee who must have known she had cut a hole the size of a toonie in my hat. I immediately contacted customer service explaining what had happened, hoping for a reply within the 24-72 business hours it had stated on their website. Fast forward to today, January 2nd, I have still yet to hear anything in reply. I am extremely frustrated because as of now, I have emailed 5 times regarding the fact that not one employee has had the time to "provide exceptional customer care and/or a positive experience". As someone who has worked in customer service for many years, dealing with the utmost, pardon my french- bullshit customer complaints I never felt the need to formally complain about any issues I've had until now. I sent out my first email nearly a month ago, followed by many more emails and a few phone calls I have had enough, at this point I just want my money back for a hat that I was so excited to have found the perfect style of. I will mention the manager of this location was helpful to the most of her capability but am utterly disgusted with the service that the head office customer service has given me - or there lack of. I'm ashamed to say I will not support this company any longer as they can't stand by their own promises. Even after having some positive experiences before, one disgusting experience can ultimately ruin it for me for the long run.

BAD CUSTOMER SERVICE! If you appreciate a company that stands by their products and services and…read moreresolves issues quickly to ensure customer satisfaction, this brand is not for you. Just read the reviews online and it is clear that I am not the only one who has experienced terrible service from this company. I ordered from this company from their online store since they no longer carry the popular items in their stores. They shipped my item to the wrong address and it got returned back to their warehouse. I reached out to customer service who said they will still bill me for the shipping cost, even though I did not receive my order. They said I can order the item again but would have to pay shipping again. They also said I would need to wait 2 weeks to get a refund on my first order. It has now been over 2 weeks, and still no refund, and the customer service team at Danier have stopped replying to my emails. Do not purchase from this brand.

Tagged along with my mom to this store. It's small & they have a lot of sales clerks for such a…read moresmall location. But this one looked to be well stocked. I don't know if it seemed busy just because there was lots of people crammed into a small area or if there really were that many people in there. I took a quick look around because sometimes leather stores have fake leather items as well. But apparently everything in Danier is real leather. I came out empty handed. Mom did too.

I was even SCARED to write this review because of how TERRIFYING the staff was. Tony THE OWNER…read morecalled me and started YELLING AT ME OVER THE PHONE. They told me to come in but I DO NOT FEEL SAFE AT ALL COMING INTO YOUR HEADQUARTERS AFTER THE PHONE CALL. I EVEN HAD TO BLOCK THEIR NUMBER BECAUSE OF THE HARASSMENT. So go on with your threats AND RELEASE THE UNTAMPERED version of the phone calls and footage of when I came in. They said that I was lying about the repairs that I wanted to get done. I have a physical copy of the receipt where Tony signs off on getting a repair done. Not a clean. If you can't fix my handbag, then don't say you'll fix it AND CHARGE ME FOR IT KNOWING YOU GUYS CANT DO ANYTHING THEN SAY THAT I'M LYING. Not only that, Tony and Kathy kept on going on about how horrible my handbag looked, to begin with. I brought in my handbag to get a tear fixed. And they didn't fix it. They said that "of course, it wasn't going to be fixed for $113". They were spewing lies saying that I was very stingy on price when I came in. They have footage of that conversation but refuse to release an untampered version of it. On top of Tony yelling at me, Kathy clearly didn't read my e-mail and just stated that I was lying. I asked her what service I paid for if they didn't want to fix my tear and she couldn't even answer it in the call. She was saying that they did nothing to my bag... even though I paid over a $100 for a service? I just got scammed. After that TERRIFYING PHONE CALL FROM THE STAFF, they told me to come in. I wasn't going to come in because I'm SO SCARED after that phone call. I DO NOT FEEL SAFE COMING IN AGAIN. I just opted for a full refund of $113 but they are only giving me back $90 because despite the physical evidence (receipt and bank statement) they claim that I only paid $90

Wish I'd checked this before even reaching out /facepalm…read more Almost sent in my jacket but ran into some administrative issues with the pickup driver apparently needing to contact me prior to ringing my buzzer, and now am awaiting a cheque to refund my payment that I'd made via EFT /smh Gonna watch some videos and DIY this tiny tear myself, christ.

it is one of the best leather store in toronto downtown they have this business since 1993 for real…read moreleather goods leather Jackets ,leather biker jackets, leather vest,leather pants,leather chaps,shoes ,bags,belts,busckles,boots, at wholesale prices come down to See the Owner His Name is khalil and get a good bargain price for the what you like for you nice peaple family business 416 2600909 Toleather@gmail.com

From the owner: Canada souvenirs One stop shop for every one…read more Come and enjoy the great quality and price at wholesale rate More you buy more to save Thank you to all for your support with my small business To save me Thank you