Tough table! I use mine daily considering that I am bed bound. The table holds A lot! I have a small tv on it and a bunch of other stuff I keep so it's all handy! I highly recommend this table. My only wish is that there was a table that was longer! Like maybe a foot longer, for bariatric beds. read more

Roscoe Medical - My packed table - Strongsville, Ohio

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Very disappointed in the quality of the product purchased from an online CPAP supplier. The product was distributed by Roscoe Medical. I purchased their Easy-Flex 6' CPAP Tubing in mid-August 2018. Just 6 months ago to replace a ResMed hose that had lasted for 3 1/2 years. The Easy-Flex 6' CPAP Tubing collapsed last night cutting off the airflow. At first I thought there had been a power cut but on closer inspection I found that the hose had come away from the stiff outer spiral that keeps the hose from collapsing. I would not waste money on this product. Unfortunately it is made in China but the packaging doesn't say who manufactured it or I would have reviewed them. Roscoe is the name on the bag and the ones who profited from this poor quality item so they need to accept the responsibility and hopefully find a better supplier. read more

Roscoe Medical - Strongsville, Ohio

The roscoe knee walker seems like a decent product but the brake shoe keeps translating sideways causing the two back wheels to nearly lock up. I called the Roscoe "technical service" line and talked to someone who knew absolutely nothing about the product. She said she could not forward me to anyone in the company who was more knowledgeable and suggested I visit "a bike shop" to tell them my problem. So, if you buy one of these do not expect any decent customer service from the company. read more

Roscoe Medical offers a lifetime warranty on their oxygen regulators, or so they say on their web site. The problem is, they refuse to honor it. Their president, Richard Keirn, told me that the warranty only applies to their dealers, not to the end user. Since the original dealer is not available to me, he said that I'm out of luck. I asked him if he could refer me to another dealer, and he refused. I would never do business with this company again, or allow a medical equipment provider to have me use one of their products. read more

I purchased a device from Roscoe Medical (recently changed to Compass Health) through a company called Scrip Hessco - I was covered under a 2 year warranty for a ~$1000 medical device that I use in my practice. I contacted Scrip Hessco and Roscoe/Compass Health before my warranty had ended. Initially after my machine began malfunctioning multiple times, I called in and told them my issues. I immediately received an email from a Scrip Hessco representative that they were going to send me a new machine on behalf of Roscoe/Compass Health. A week later I was told that that was not happening and the specialists at Roscoe/Compass Health will speak to me. After running in circles with an uninformed representative named Beth who told me I need to send my machine to Ohio for repairs, but would not provide a replacement (AKA I cannot work for an extended period of time without this machine, my practice relies on it). After refusing to help me she came to the conclusion that I need new lead wires, which is a lie and is incorrect (I took several physics of electronics classes, enough to know that the machine is the issue and not the lead wires). After this, they refused to acknowledge and honor my warranty. I also let them know that there was extensive hardware damage on a machine that was gently used (most all of the faceplate and buttons had cracked and fallen apart - again, this is after two years of gentle use). Roscoe/Compass Health told me that they refuse to honor my warranty and ceased to try and help me. I contacted Scrip Hessco again to help rectify this situation - they told me that they will special order a faceplate from Roscoe and send to my office for free. 2 weeks later I received an email that this shipment was cancelled. This is all happening over a period of 6 months, meaning they purposefully drew this situation out so that they don't have to honor the warranty on a very expensive machine. Today I received a call from Gil, who manipulatively said that my warranty is 6 months over and that he can't send me lead wires - AGAIN... lead wires are not the issue. Overall, Roscoe Medical/Compass Health has been an incredible thorn in my side. They are manipulative, divisive, and unwilling to help their customers. They will not compensate me for their poorly manufactured product and have trained their representatives to manipulate their customers. Awful service, their company should go out of business, especially since they manufacture defective medical products. Shame on Roscoe/Compass. read more

I bought a Roscoe knee scooter to get around after surgery on my right foot. I needed to be off my foot for 3 months and crutches seemed too hard at the beginning of my healing. The scooter looks so cute and helps me a lot. BUT the 2nd day I hit my left, good leg above the ankle with the hugh rounded acorn nut that sticks out 1 1/4" past the rubber wheel. I almost cried and got a dark purple knot bigger than a golf ball. I try to navigate in my home slowly and keep my good leg out while peddling, I keep brushing up to the bolt as careful as I try to be...but on the 6th day I had to go fast to the restroom and I hit it so hard that I almost passed out...I got a tennis ball sized bruised swollen leg that has changed from purple to yellow-green but my leg has a hard bump the size of a golf ball! I have been in contact with the place I bought it from and Roscoe Medical. They both said they were so sorry and Roscoe said "oh that they had a lot of complaints and they had a new model to take care of that problem!." One of the places said they would exchange it (pretty sure it wasn't Roscoe but really can't remember) both places said they will get back to me 24-48 hrs...I hear nothing and I call and call and call. Today (10 days after my first call) Jill at Roscoe called and said she would send me new nuts for the back wheels but then realized that they were the same nuts! She's so sorry but they can't do anything about it. Please contact the business I got it from! Told them their knee scooter could cause an elderly person to break a leg or something, and they needed a hubcap to cover the back wheels just like the Radio Flyers had back in the 50-60's. Well If I have any influence I'm going to try and get people to stay away from Roscoe Medical Supplies as a company that is out for MONEY (would you say LOVE of money?) instead of helping people.......why not help and be rewarded !! What is their Mission or purpose for the company anyway!!!!!!! read more