I referred my adult daughter to this salon based on my own confidence in the business. Unfortunately, the final nail design she received did not meet her expectations and did not resemble the inspiration photos she provided which she realized later. What disappointed me most was not the nails themselves, but how the resolution was handled. After discussing the issue directly with the owner, I was left with the understanding that the design would be redone using one of the inspiration designs that had already been submitted. Not a new color nor a newly inspired design. Based on that conversation, I encouraged my daughter to give the salon another chance rather than simply going elsewhere to have the nails corrected since I've been coming here for 7 years. However, when my daughter contacted the salon, the terms of the resolution were different from what had been discussed with me. She was no longer being offered the same fix that had been communicated during our conversation. Had that not been represented as the solution, my daughter would not have contacted the salon again in the first place. At that point, she chose to have another salon correct the work rather than continue the back-and-forth. Customers understand that things happen. What matters is how a business handles them. In this case, the inconsistency between what was discussed and what was ultimately offered left us disappointed. I've included photos so others can review the work and decide for themselves. read more

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Hoy fue mi primera vez en el salón y la atención fue magnífica por parte de todo el personal. La dueña del salón -quien por cierto también hace las uñas y es muy simpática- me explicó todo de inicio a fin con una paciencia infinita. Aunque inicialmente yo estaba un poco escéptica, salí demasiado satisfecha con el servicio. Marina fue mi manicurista y me trató de maravilla, además de tener una paciencia única para explicarme todo (sí, yo soy muy curiosa y ella muy linda). Recomiendo altamente que se hagan su manicura y pedicura aquí. Today was my first time at the salon and the service was magnificent from all the staff. The owner of the salon -- who by the way also does nails and is very friendly -- explained everything from start to finish with infinite patience. Although I was initially a little skeptical, I left more than satisfied with the service. Marina was my manicurist and treated me wonderfully, in addition to having a unique patience for explaining everything to me (yes, I am very curious and she was very sweet). I highly recommend getting your manicure and pedicure here. read more

Rose Nails Lounge - Robert Gel. Color 170. Nails are mine (naturally long) - Nail Salons Near Me - West New York, New Jersey

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Honestly they do an amazing job every time!! I'm was new to the area and had been struggling to find a quality salon. I've since moved and still go here because I never leave disappointed. Best gel sets and pedicures ever. read more

Great service, everyone is so nice and friendly and the place is definitely beautiful! I made an appointment for a pedicure, but by the time I got there I decided on a gel manicure as well. They made it happen. The attention to detail by my pedicurist was above and beyond. I also got a manicure and my manicurist was, but my gel manicure didn't last but 3 days. A week in and all of my nails are chipped and 6 are completely coming off. We were on vacation so I couldn't go back to have them fix it. Pedicure is still great. They just need better gel products, maybe? read more

Went as walk in for gel manicure, and regular pedicure. Service was great, loved their vibe and staff; EXCEPT these nails didn't last a full 3 days!!!. By day 3 I had to fix one of the nails with my own gel manicure kit because half of it came off. Next day most of the other nails were coming apart and lifting from my natural nail bed. Horrible products all for over $200 bucks plus tip! I don't normally post negative reviews but this was highway robbery for the cheapest products out there. Hope this helps! read more

I like the way Leidy shapes but clearly expensive lol. I paid $25 for a broken nail. $45 because I had tipped $20 thinking that would be icing on top of my proposed $5. Lol. I will say this - My nails have lasted for about a month so I guess it's close to the same price as a fill every two weeks. I paid around $200 for a full set with colored acrylic (including tip). These nails better grow money and shower it on me. read more

I've been going to Rose nails lounge for about a year now and i absolutely love it there. Myrna is my nail technician, she always does a fabulous job. Never disappoints. Highly recommend! read more

Always a good experience. All of the workers there are amazing technicians. Parking is a task Never had to wait for my appointment Extremely expensive Prices fluctuate which is disappointing when checking out. Itemized bills are now sent via email which is good but wouldn't be a factor. read more

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Always accepting walk ins which is great! I love how quick and efficient they are! The work is always beautiful! My new go to!

DO NOT GO HERE!!! This salon is a disgusting and fraudulent place to have your nails done. Customer service sucks. Where should I begin??? From the fact that I had to wait for more than 30 minutes for my appointment, the nail tech not cleaning the space after she was done with the previous customer, her taking LUNCH in the middle of the process, couldn't stop talking to the other employees which resulted in my appointment to last until 2 pm (being there since 10 am) and then overcharging me for EVERYTHING!!! Even for things I didn't ask for such as a shape (which nobody ever charges extra for a shape). My set came up to $150 and on top of that, they charged me $20 for soak off, which they did not mention that it was NOT included in my already $110 base price! The owner/manager doesn't talk or respond to the customer after I've been calling them several times asking for my refund. And they had the nerve to give me $10 credit towards my next appointment... WHO THE FUCK IS GOING BACK THERE??? Save your money ladies, this place is a scam!!! read more

Rose Nails Lounge - $150 for this - Nail Salons Near Me - West New York, New Jersey

I went there for a gel pedicure and manicure which was fine correctly except I was told I didn't ask for the acrylics for my nails which confused me because all he said was regular gel and gel pedicure but I took that L and went home. The two times I have been there for my pedicure it's always been excellent. However when I went to get the full set for my hands two days after the "gel" polish chipped.I like going there but the application for the gel manicures needs to be improved. read more

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Stumbled upon this new nail salon lounge on the day of their opening, and I was surprised to see they had availability due to their high clientele list and was pleasant to be attended to, promptly. I was impressed with their techy feel as I have never seen charging ports in the pedicure chair or an ipad attached to it, additionally they have phone/tablet chargers by each nail station which is a great convenience. Went back on a whim a month later, was lucky enough to have an opening just under an hour for a mani/pedi session, which was just as great experience as the first time. I love the ginormous mirror with the quote "mirror mirror on the wall" and the seating area shaped like a picture frame with a picture of Marilyn Monroe blowing a bubble gum. Overall the experience and space is up to my liking and i'll definitely go back again sometime soon. read more

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I just had my nails done by Rachel after finding (ok stalking) her and Rose Nails Lounge on Instagram and they are fabulous!! Rose Nails Lounge's webpage, Instagram and online booking system all say to come in an hour early to remove your old UV Gel or Acrylic nails if the work wasn't done by them, but I was nervous about just showing up and hoping there was someone available for the removal so I called and talked to the receptionist who made me an appointment for the removal, which I don't think you can do online. I was a little bit early for my appointment to have my UV gel nails removed but that was no problem and the receptionist (I don't remember her name) said they could start early. Everyone was very friendly and seemed happy to be there. Rachel and Daniela were excellent! Daniela filed off my UV gel nails and prepped my nails for my acrylic set. She did a great job and was very precise to get it all off without damaging my natural nails plus she was really great and sweet. I had scheduled myself for a full set of colored acrylic without realizing that what I wanted (blue, turquoise and white marble with sparkles and glitter) was really an encapsulated design, but it was no problem for Rachel! Rachel was fabulous! She's funny and friendly and after seeing a picture and listening to what I wanted she showed me all the shades and glitter options they had in the colors I asked for. The difference between colored acrylic and an encapsulated design is that an encapsulated design has a slightly higher price range and a longer appointment time...and rightfully so given all the work and products used (ya know glitter doesn't grow on trees and it ain't free), but Rachel still got it done within my appointment time slot. I knew from the online booking system that an encapsulated design was a higher price range so I wasn't at all surprised by the different price and I was more than happy to pay it. I got exactly what I wanted...no actually I got better than what I asked for or imagined. Thanks Rachel! read more

Rose Nails Lounge - Nail Salons Near Me - West New York, New Jersey

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I came here for the first time after my long time nail tech closed her shop and let me just say that the customer service was top notch from the moment I came in to the moment I left. They welcomed me like I was a long time client and I was pleased that they practiced safety COVID precautions. The staff is super friendly, professional and welcoming. I love the convenience of booking your appointments. I had my nails done with Myrna and she was AMAZING! read more

Rose Nails Lounge - Acrylic full set with gel polish - Nail Salons Near Me - West New York, New Jersey

Came here yesterday for a gel manicure and a regular pedicure. I was really excited because it was my first time and I had heard such great things about this place. My sister in law called and made appointments for both of us, I was getting a gel mani and regular pedi and she was getting a pedi all with Camila starting at 11AM. We got there at 11AM and Camila ran 40mins late. She did apologize and said her previous client was late so it messed up her schedule which I completely understand. She took me first and proceeded to do my pedicure which was good for the most part but she told me I had a little bit of an ingrown nail in two of my toe nails. She tried to help get them out as much as she could but it was to the point it was so painful and she kept going until she finally looked at my face and saw I was in pain and then stopped. Yes I should of said something but I tried to roll with it and I hate being that customer that is difficult. After my pedicure she proceeded to my gel manicure and it was horrific. She used a nail drill to clean my cuticles and it was super painful. Again I rolled with it even though I should of said something and complained. She made all my cuticles bleed. My hands were throbbing, cuticles have cuts all over them bleeding, and burning. She said my cuticles did this because they have never been cleaned like that before and at first I thought maybe she's right. The amount of pain I was in after that manicure was unreal and my cuticles were raw and still bleeding for the rest of the day. Today they still hurt and I have scabs all over them. To make matters worst it took 3 1/2 hours before she finished me and she ran so late for her appointment with my sister in law that my sister in law couldn't get her pedicure because she had a doctors appointment. No apology and very whatever attitudes about it. I will never come here again! I'm giving 2 stars because yes I should of complained in the moment but it's not my character and I didn't want to be that customer. Horrible experience for both me and my sister in law who couldn't even get her pedicure because this girl was running so late and didn't even seem to care or acknowledge the time and that she had another appointment. Overall horrible experience! read more

Rose Nails Lounge - Nail Salons Near Me - West New York, New Jersey

Don't go. Stay away. I went in for a full set of gels. They did a absolutely "HORRIBLE" job, charged me alot of money, and I was there for hours. read more

I haven't had acrylic nails in over a year and was itching to get them done again. It's not easy to find a quality salon so I was glad when my hair stylist recommended Rose Nail Lounge to me. I called the day of to make an appointment for a full set and I am so happy I did! First off, the salon is spotless and gorgeous. The environment is so inviting and the receptionist was very sweet. I had an appointment with Rachel and had to wait about 15 minutes before being seen. Once Rachel was ready to service me, she apologized for the wait and offered me some coffee and water. I really appreciated how courteous she was. I really enjoyed our conversation while she did my nails and I loved that she showed me different color options for my ombré French set. She is super detail oriented and took her time filing my nails and making sure my cuticles looked perfect. She was very attentive throughout the entire process, making sure that I wasn't uncomfortable when she was drilling and filing my nails, and making sure I was satisfied with how my nails turned out. You can tell that she is super passionate about what she does and it's so nice to see! No, the service wasn't cheap, but it was totally worth the experience and they are using quality products. I will definitely return when I need a fill. I've found my new nail salon! Thank you Rose Nail Lounge! read more

Rose Nails Lounge - Ombré French set by Rachel! - Nail Salons Near Me - West New York, New Jersey

Service is Extremely slow. I walked in on a Saturday afternoon at 2:24pm and asked how long it would be to get a Gel Manicure - the receptionist said 30 mins but you'd need to wait 10 mins for someone to attend you. Ok great, sounds normal. I told her I had gel on currently and I needed to remove/soak - so ideally, I can soak/remove while I wait. I waited for someone to come get me and its now 2:40pm. There was nobody waiting ahead of me. Just 8 manicurists working on 7 girls. One woman had 2 manicurists working on her at the same time...? The manicurist proceeded to sit me in the chair to wrap my gells off - I sat there for an HOUR - Its now 3:53pm (!!!!!) and the manicurist is now ready for me. She was attending someone else. Now that she's working on me, she proceeds to file my nails without even asking me if I wanted to file or cut my nails. (Manicurists always ask this ...its customary) She filed all of my nails down to almost nothing - I noticed after the 3rd nail so then it was too late to undo this. The worse part was that she filed all of my nails on a slant, crooked and the edges were sharp. I honestly thought she was kidding when she started to paint my nails - I immediately stopped her and asked her to please round off my edges and make my nails even and straight. It took her about 2 rounds to do so because they were still crooked and sharp on the edges. I get my nails done in NYC every month and have NEVER experienced such backwards work in a salon. I've never had to ask a nail tech or manicurist to straighten my nails or make sure the edges aren't sharp - its honestly the first time I have ever asked someone to please correct filing. The manicurist was a nice girl and she did so without complaining - I appreciated her patience as well. From start to finish, my "regular gel manicure" took 2 HOURS AND TEN MINUTES. The actual painting and filing was about 22 minutes - the rest was waiting. and waiting...and waiting....and waiting... and more waiting... The location is beautiful - brand new salon with state of the art chairs and technology, but if you're in a hurry or looking to be in and out in a normal 30 mins, I certainly do not suggest you try this place. Also, as I sat there, I noticed that they specialize in acrylic nail design - powders and swarovski crystals galore - looks amazing, but not once was I asked if I was interested in hearing about the designs, crystals and technique. I probably would have opted to get some beautiful colors, design and crystals if they had offered. I am in marketing so this is important to me. read more

Rose Nails Lounge - Entrance - Nail Salons Near Me - West New York, New Jersey

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This nail salon is glitzy and glamorous, and the staff is very attentive. I was very happy with the hours (they are open the latest in the area) and I had a gel manicure done by Marta. Marta paid close attention to all the details, she was friendly, and she was experienced. I would highly recommend you give this place a shot! By far the best nail salon in the area. I will no longer be going to my old nail salon, after he wonderful experience I had here. However, they charge (a small charge, $5) for gel polish removal which makes sense if you're not getting a gel manicure, but typically when you are, salons don't charge. Although this was a small fee, I still thought it was a little odd. All in all, I got my money's worth, and I left the salon a very happy customer. read more

Rose Nails Lounge - Gel manicure with cat eye ($25+$5) - Nail Salons Near Me - West New York, New Jersey

Cute decor but reallllyyyy high prices for the area and sub-par service. I made an appointment as a first time customer for 3pm. I arrived on time and checked in. About 5 minutes after the receptionist brought over a bin of colors for me to choose from. By 3:15 I still was not taken nor was it acknowledged that I was past my reservation time. I was on a time crunch so I got up and told the woman I would come back another day, and her response was simply "ok have a good day". Ok. You too... While 15 min is not a long wait, a simple "we're running a bit behind your technician will be right with you" would've gone a long way. Plus, a gel color (CND/OPI) mani was $38, which is higher than what I even pay in Manhattan or Edgewater. read more

This nail salon brings New York City fashion and beauty to jersey!! Receptionist was a doll and very sweet. If you happen to wait they have a selection of coffee to choose from or tea. There is also lemon water. The decor is dope!! Love the couch with the sign "not for basic bitches" The service and staff are amazing. I got a pedicure and a full set done. I showed my nail tech Christy the photo of the style I wanted and she NAILED it. They are literally a few blocks away from my home so the convenience is 100% perfect!! I can't stop staring at my nails and I am getting so many compliments. They have gained a permanent long term client and I will refer everyone to them!! read more

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I wasted money in that place, a shame what they call Spa I paid $ 65 and the supposed manicure didn't even touch the callus and it still left my finger aching, four days later my foot was like a thick orange peel, I don't recommend this place don't throw money away read more

I want to thank the staff at Rose Nails for their attention to detail, kindness and hospitality from the moment I walked in to their beautiful salon! I got a gel pedicure with Martha and it was an amazing experience. Definitely worth the visit read more

I've debated all night and morning to write a review, and I just have to do it ! I feel like this really needs to be addressed. I went to my appointment yesterday morning. It was originally scheduled for today(made my Paula who is the owner, who is a sweet heart) but I had a snow day at work so decided to go a day earlier. I called to schedule the new appointment and the receptionist had me on hold for 10 minutes ! She forgot I was on the phone!!!!!!!!! I hear her laughing, talking in the background to the other staff. While a customer was on the phone!!!! Then I call back and she answers right away. I asked if their were any appointments today. She schedules me for a new full set, and gel pedicure. I even received the text notifications with my appointment details. I show up; doesn't even look up at my to greet me. And tells me to have a seat. 20 minutes later she asks for my name and then a nail tech comes to get me. They sit me in a regular seat, asking what I want ??? Uhm I scheduled for a gel pedicure and then a new set. Rachel, one of the nail techs told me to go talk to the receptionist cause "she doesn't know". The receptionist told me she only had me in for a "gel manicure" and couldn't find my canceled appointments, that she made !!!?l for today. She continued to roll her eyes at me the entire time until she figured out where SHE made the mistake. Just a little tip Paula, if you want to have a successful business. You really need to start with your receptionists: they are the first people that we all deal with on the phone and in person. If we are paying 100+ in services, their should never be any eye rolling or attitude. Just for that incident yesterday you definitely lost a wonderful customer. Please take these reviews as advise. Thanks again. read more

Rose Nails Lounge - Nail Salons Near Me - West New York, New Jersey

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I'm saddened to update this review from 5 star. This morning I went in for my second manicure and first pedicure. Afterwards I had a minor disagreement with the receptionist/manager and scheduled my next appointment. Despite the receptionist/manager not looking at me when I spoke to her, I remained cordial. Having not received a confirmation text for my next appointment, I called and was informed that I'm no longer welcome in the salon at the owner, Paula's request. I don't know what the heck the receptionist/manager said happened to yield this response. It's quite disheartening and speaks volumes. I don't understand, it doesn't make sense. ******Original Review****** Rose Nails Lounge's positioned to be a revolutionary in the revitalization of Bergenline Avenue south of 60th St. Top notch service with an unrivaled attention to detail. I look forward to watching them evolve and thrive read more

So. I went here because my regular salon was completely booked for a last minute nail sesh. I heard and read somewhat good reviews but pictures showed good artistry... I was taken right away. Pedicure was good, the lady nicked me but I just brushed it off because it was very little. I had to do a complete soak off because THEY DO NOT ACCEPT WORK FROM OTHER SALONS. I had to pay for that too. Okay.. I knew that because I read that on the site. Moving on. My nail tech was named Leidy. She's fairly new she said 1year? Now I don't discriminate. So I let her do work. 3 hrs later with a mess. Bubbles, THICK acrylic, uneven length I mentioned to her that it was uneven and long but she told me "hmm no it's not" ugh. Alright giving her the benefit of the doubt. But after awhile I'm growing tired and now she's pouting herself. She nicks me a couple of times but whatever didn't think it was a big deal... I told her I wanted short nails. Just keep length as is because I work in the hospital. Then I see her adding tips? I said no I don't want that, and so she said when she applies acrylic she just has to make it a little longer. Why? No idea. So whatever I go along with it. Anyways I originally didn't want blue acrylic lol I asked if they can do a basic acrylic set and apply gel color on top and she said "no we don't do that" and then another lady explained to me that it would be "too thick" NOW at my regular salon I don't have a problem. They do work. Artistry is selected among the techs but they assure nail definition and shape. AT THIS SALON, ACRYLIC APPLIED WAS WAY TOO THICK SO I CAN IMAGINE WHY THEY SAID NO TO GEL. My coworkers said I look like I had cartoon nails When my nails were finished, I didn't think it was that bad until after I paid with card and walked out into sunlight.. I was contemplating about going back but... I HAD TO. So I went back and addressed my concerns. 1.) DO NOT PAY WITH CARD. Why, because with the job they did they WILL NOT PAY YOU BACK. Possibly with cash they would. (I call bull) 2.) I got charged for nail extensions. Lmao say what. I DIDNT WANT THEM. "but it's policy to have them" SO WHY ARE YOU SEPARATING THE CHARGE?! (It's policy even if I don't want them?) 3.) At first they offered $35 credit.. gtfo that's probably not even enough money to remove the mess they did. (I paid almost $200 btw (-)$45 of pedicure and oh yeah the charge separately for gel polish that was an extra $15-$20) 3.) They offered to fix it but I would have to wait 2hrs or more because they have clients atm. And it's difficult to schedule because I have 3 jobs. Then they make it seem like it's my problem that I can't find that time to get them fixed. WELL I WOULDNT HAVE TO IF IT WAS DONE CORRECTLY 4.) Then they offered me $185 credit which was great. But to be real It's not even worth it. It's so not worth it. God bless the manager tho because she did have good customer service. It's just unfortunate I had no time. But you know what, if the job was done the first time correctly. Shouldn't had been a problem in the first place. OH TAKE NOTE. Another reason why I REFUSE to come back. Is they charge you for EVERYTHING. Soak off? Charged. Gel polish? Another charge. Oh nail design? Yeah per finger. Oh stones? Yeah that's separate from design that's charge too. Lmao I probably got charged for washing my hands... Anyways. Not an ideal salon to waste your earned money. Salon may look pretty, with iPads for usage, and refreshments. But I think that's what you're paying for. Could've been a different story if I went to my rescheduled fix with another tech. But I was so pissed off and emotionally distressed. Let me not even bother. I'll have my regular salon work their magic. Which they did. Btw because I didn't show up. $20, charged. BYE*drops mic read more

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I really enjoyed my first visit to Rose Nails Lounge. My technician Tiffany was very informative and genuinely patient with me. It took me forever to pick out what I wanted & she explained everything very clearly. I am really looking forward to having future services at Rose Nails Lounge. read more

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$100 for #BASICNAILS!.... Been in the Cosmetology industry for 10 years and never have I ever paid or charged someone $100 for a full set of #BASICNAILS... I normally don't ever do reviews, but in this event its different. I went off recommendations after a rant blast on social media stating how someone's previously gave me a bad nail job for $50. After looking at their "amount of followers" and "Work" they claim they do, I decided out of all of the Hudson and Bergen County recommendations, I'd give this shop a shot. So I called to make an appointment, & the entire 15 min phone call conversation I was called "my love" about 100 times. No biggy but I should have known, #ElegantBergenLine ya know . I thought she was super sweet and professional. Also told me that a full set was $40 and any thing more perhaps a design or such would be extra (duh) The day of my appointment I walked in feeling like I was in a LA, Cali nail salon. It's decorated Queen like to the T! The first thing I noticed was a Marilyn Monroe frame that had a quote saying "Not For The Basic Bitches" ...... well clearly that's what it seemed and I fell in love with the decor and way of service. Finally after a 15 min wait. My appointed Nail tech was ready for me. The first thing I do, is show her THEIR INSTAGRAM PAGE and wanted the identical photo of Marble with nude nails. The shape she created prior to gel polishing was Immaculate!! And I couldn't have asked for better! I was so impressed. At the almost finishing part of my 2 hour and 15 min service, I took a look at my "marble" and noticed how it did NOT look like the authentic deal they show on their Instagram. So I kindly asked "is this the final result?" She replied, "no I'm going to buff it out" I was a bit confused so I pulled up their INSTAGRAM.com/rosenails_lounge and said, "but it doesn't look like this" She then tells me, "oh I didn't know you know thats what you wanted, that's a powder marble" I was so confused when I actually consulted with her prior to even touching my nails. So I left it alone because time was short and I had to get back to work. Arriving to the registered. Semi-satisfied, but just happy my nails look decent, thinking "I can always get a color change", the woman gives me a price breakdown saying, "Okay Love. So your full set is $40, your nail shape is $15, your chrome (powder over polish) is $15, marble is $15 and gel is $15. Total of $100 ........................................... IDK ABOUT THE REST OF BERGENLINE "Basic Bitches" but IM SORRY WHAT?!!! ONE HUNDRED DOLLARS FOR A TYPICAL SLOPPY MARBLE, NOT IDENTICAL TO A REQUESTED PHOTO BASIC NAIL SET !!!!! I was LIVID ! I couldn't believe it ! $60 ? FAIR ! $70? POSSIBLY FAIR. . . $100 !!!! #RIDICULOUS .......... my Instagram on the other hand @MakeOverBeauti You pay for $100 for a perfect Balayage Highlight that doesn't need to be retouched between in 4-6 months. Yet I get my nails done every week and a half !! #GetOutaaaHere ! #nevergoingBack and posting this on all my social media handles for them NOT accommodating me to what I was expecting AND on top of that, ignoring 3 of my phone calls, that I had to call from another phone line ! Hah! #BEWARE read more

Rose Nails Lounge - #BasicNails - Nail Salons Near Me - West New York, New Jersey

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OK, where can I begin. If there was 0 stars to give I would most certainly will give this shop this due to the way they handle business. I was scheduled for an appointment for 9/9/17 at 11:00 am. On 9/6/17 I placed a phone call in the morning inquiring, if there was any available appointments that morning for Chrissy. I was told yes only 12 noon. I said OK great well I have an appt for Saturday and I would like to switch it. The representative stated OK fine I will see you my love. I went in at 12 noon( my scheduled appt time ) still waited for 35 minutes to get my nails done. I was still OK with that because I was drinking my coffee. I got a ombre fill in, new shape, and 2 finger design. I paid $75.00 and gave 15% percent tip. The reception wasn't as professional like the previous receptionist ( which was the owners husband). She didnt ask me for a follow up or anything ( she was too busy on the phone). On 9/9/17 at 11 am I received a phone call from someone asking me if I was coming in for my appt because Chrissy was waiting. I mentioned that I moved my appt and had my nails done already. The woman on the phone said oh OK no problem. I asked if there was an issue she said dont worry about it. Later in the evening at 7pm I received a notification that there was a $20.00 charge on my visa card from Rosa nails. I was confused as to why I was being charged. I called the salon and was placed on hold for 20 minutes. Someone came on the phone and stated that the computer automatically deducts if someone doesn't show up for an appt. I said but I moved my appt up why am I being charged. I was placed on hold for 20min to have some nasty woman come on the phone arguing with me (the customer) about my charge. Then tells me she will listen to the audio of the phone conversation about my appt. I gladly gave her permission to do so because legally I did not give them permission to tape and record conversation which is totally illegal to do ( my fiance is an attorney). On the business aspect it is not well constructed and will lose hard working people. I never had an issue with the price but definitely the way business was constructed and the way I was spoken to over the phone was horrible!!!!! I'm a person who is very humble but, you will not play with my coins. Thank God I know the legalities of business. Please be careful when dealing with unprofessional business owners!!!!! read more

I've been to this location several times because I really did want to like them but every single time I went there I was disappointed. To start the owner of the salon isn't welcoming or friendly at all. She'll look at you and won't greet you. As a business owner your supposed to acknowledge your customers and make them feel welcomed. Because hey I could've gone somewhere else but I chose you! The last time I was there the girl that was doing my nails was more interested in the person sitting next to me and wanted to accommodate his needs before mine! Literally a one hour job lasted about an hour in a half because she was so distracted! Then a few days later my ring and middle finger were feeling a little weird.. turns out they got infected!! Something that has never ever happened! Don't waste your money! Go somewhere else! They are expensive for no reason! read more

Found about this nail salon on instagram, the inside is so cute and clean i loved the decor- also it is by appointment only and no kids are allowed which is great for a mom trying to relax. They basically have every color you can think of and a great Opi gel selection of colors. They also have a reward program, I gave 4 stars because my appt was at 3pm and I wasn't taken until 3:25pm, besides that the service was wonderful and my nail tech Martha was thorough and professional. I will def be returning. read more

The most unprofessional place I've ever dealt with. I wrote an earlier review here on yelp about them being extremely expensive because I was charged 152 for a full set and pedicure. Then they saw the review and went on their Instagram business page to talk about my hands and nails before I got them done. These people are a joke. I don't know how they do business but that was the most disrespectful thing I ever saw. I would give zero stars if I could. And yes there nails are really nice but no nails are worth 152. Additional to that the behavior that reflect the business makes them unprofessional. read more

HORRIBLE CUSTOMER SERVICE!!!! HORRIBLE MANAGER!!!! I live down the block and love to support all the small businesses in the area but I will not support this place ever again. I walked in this past Monday to make an appointment and was given a 6pm appt by the girl at the front desk for Thursday. On the day of the appointment I show up at 5:45pm and the same girl tells me "oh your appointment was for 5pm". Umm NO! I just made the appointment 2 days ago with the same girl (Turns out the girl behind the front desk is the manager - Angie). I know I was told to come in at 6pm. Apparently there was a "misunderstanding". Now most other places would try to be accommodating and see how they could fit me in because of the "misunderstanding". But not this place, she just turned me away. And to top it all off she wanted me to know that this was MY misunderstanding, cause she would NEVER book it wrong. If your looking for a place that is just looking to make money and does not care about their customers than go here. If you would like to be treated with some decency... DONT DO IT! PS- I'm supposed to get a call from the owner. Let see if they follow through. read more

I wanted to try a new place and decided to give this one a try. I did not have an appointment but I decided to check and see if they would take a walk in and they did! I am a new mom and my child is a month old, this was my first time able to treat myself to a mani/pedi finally. I wait a few minutes and they call me on back. I sit in the Pedicure chair and inform the nail tech that I don't have too much time, which she acknowledged. She asked for my drink order and handed me the nail color samples to choose from and as soon as I set my feet in the water the receptionist comes over to the nail tech and hands her a cellphone. Nail tech asks me to excuse her for a few minutes, "sure" I thought. Fast forward 20 mins, still no nail tech, no drink, not one person has acknowledged my sitting there waiting. Meanwhile there are at least 2 other techs with no clients as I sit there with my feet in now cold water. I asked one of the women who was not attending a client to take the color samples off my hands so I can leave, which I did! The place looked clean and more upscale than I would expect of Bergenline. I was excited to try a more professional place than what I see in this area and I may as well stick to the usual holes in the wall spots that don't offer a drink or have receptionists or try to give an impression of exclusivity when in reality it's customer service, at least in my experience was horrible at best. I do not require much more than a clean, speedy and pleasant experience. I was limited on time and that's my own ordeal but to blatantly disregard that, they may as well have not taken this walk in. I have zero idea how good or bad their work is since I walked out and just this one experience was enough for me never to find out. read more

This place is way overpriced. I came in for a fill-in and they charge me for reshaping they charged me for each little diamond. They charge me for the length of my nail they basically charge me for everything you can think of to make it a full set price which came out to almost $120. I really don't mind going the distance for my hair and my nails because I do not Appreciate places that take advantage. but beware when it comes to places like this when they overprice you for the smallest things I get my nails done and a place just like this back home in Florida and they do not do this. read more

This place is terible ,racist and unprofessional. My wife spent 3 hours there,originally she asked for acrylics mind you my wife is caucasian and I am Puerto Rican so she understands Spanish and the word blankita was mentioned countless times, but back to story they said they cant do acrylic, but rite after 3 Spanish ladies asked same question and boom they got seated and done as my wife sat and waited,..then the owner lady tells her to learn what she is asking for..last I checked they were the pros..so she was charged 55dollars to remove her nails.and my wife couldn't take the rude obnoxious attitudes,so she paid stormed out and I had to pay another 70 dollars to fix the disaster the rose amateurs did..stay away from this place...its like the good ole boys spot if they dont know you you are TRASH..SCREW THIS PLACE NEVER GETTING A DOLLAR OF OUR MONEY AGAIN read more

Well where do I begin ? I'm doing them a favor even for 1 star! First I've tried few times to go give them few chances but it just got worse And worse! Long waiting for over 40 minutes every time to get started they don't care about appointments! Second they use every excuse they can possibly tell you for charging extra on services like a shape, nail polish lol soaking etc! I ended up leaving and paying $195 for just a acrylic fill in!! It's ridiculous plus they always are chit chatting on there cell phones or other workers while doing your nails which took me 2 hours to leave that place !!! They don't have any manners to say hello or goodbye it's not worth the money. Oh and let me add no parking anywhere for a expensive place they should have there own parking lot! read more

Left here livid, terrible experience.... I made a 4 pm appointment to which I arrived 10 minutes early. After 90 minutes I finally asked how long it would take to get my nails done. They sent me to get my gel manicure removed which took 15 minutes and then the waiting game began again... At 6:25 (remember 4pm appt) the girl finally comes for me and explains she was eating. I was annoyed because after two and a half hours of waiting you are going to tell me it's because you were eating empanadas. It seemed extremely inconsiderate of my time. When I sat the girl proceeds to tell me how happy she is that she's going to be done working for the day and I will be her last client. Confused because they close at 9 I ask how long will this take, she says 8. I almost die. 4 hours to get an acrylic set!?? I notice she's taking her sweet ass time. I ask can I please do something other than ombre acrylic because I have a baby sitter and she says no. WTF. She pulls out her phone and is texting while she's doing my nails. Keeps asking for gum on her little mic. Literally stops doing my nails and has a drawn out convo knowing I am on super limited time. I tell her one nail looks crooked and really think, she says not to worry it will be fixed later. She keeps telling me how another client has "a lot of money" and how the client got jealous because the tech talked to her husband in the street. She tells me I don't have to talk to her boss about how unhappy I am because she knows what is happening. She left half my cuticles undone. It was bad...to say the least. I really, really wanted to love this place but the struggle was real. It is clean and cute but for $75 for a set + 20 to remove gel polish I expected WAY better service. The nails were not what I asked for or expected but I can tell the quality of the products and technique were on point (gotta give credit where credit is due). I wonder if I had another nail tech I possibly could've found my new go to spot but chick left a TERRIBLE taste in my mouth... read more

Completely disappointed with my whole experience here. My friend comes here and took me to get my nails done. After and hour of waiting we finally seem to have our nails done. My tech didn't speak a word of English, stopped halfway through for a 30 min lunch break , when they didn't have the colour I chose she didn't help pick any other color. The nails are completely different shapes and they chipped 2 days after I had them done. I defiantly will not be back. They're horrible. Please note this isn't 3 coats of gel it's 2! One of each colour' read more

Rose Nails Lounge - Got them done 3 days ago, also the owner states they have 3 coats on they don't- they have 2 coats. One of each colour. - Nail Salons Near Me - West New York, New Jersey

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I finally came here after a few of my friends recommended I try this place out. I made an appointment during the holidays two weeks in advance. I got to my appointment on time and was greeted by the receptionist. She told me the nail tech was waiting for me to have a seat. 20 minutes later I ask the receptionist how much longer will the nail tech lady be. She apologizes and tells me she will find out. She proceeds to speak to people on her earpiece and I still get no response from her. 40 minutes in I go up to her again and I tell her to cancel my appointment and to give me my refund back since they take a $20 deposit for appointments. She apologizes again and tell me that the nail tech lady is done. So she comes to the front her name is Linda and doesn't acknowledge or apologize to me for wasting my time she just starts talking to the receptionist and a guy. The guy apologizes to me too, not sure who he was. The guy recognized I was in the right and tells the receptionist and Linda that they should have quoted me a more accurate time. I left very disappointed. They were unprofessional. If Linda knew she was going to be another 40 minutes once I arrived that should have been communicated to me and I would have cancelled my appointment and gone elsewhere. I left with one too many apologies which simply tells me you're polite and you know you messed up. I hope they rectify this appointment situation and have better communication with the clients. read more