The express delivery of the ordered items (Max Mara trousers). I placed the order on Sunday, 28…read moreDecember, and the courier delivered the parcel as early as 31 December. I ordered from Al Duca d'Aosta for the first time. Online reviews were mixed, but my experience shows that they were not accurate and that placing an order with Al Duca d'Aosta was well worth it. I wrote this review not only because I am satisfied with the service. Nowadays, everyone writes a review when even one small thing is disappointing. Meanwhile, the effort of many people who worked to ensure a fast and smooth fulfillment of the order (to Poland!) deserves appreciation. Thank you once again, and I will definitely be coming back. Edyta

We truly want to believe that the Internet is a safe place where you can't fall for all types of…read moreonline scams, but it's always a good reminder to do a "reality check" especially do your homework before you order from this company! Actually the time and energy invested in this negative review is not even worth it. They will try to scram you whenever they can. Italian backyard business style. First they have to give you allowance to send items back, after I did so they said I sent the wrong item back, giving them a bad review they accepted my return giving me a partial refund. I lost 90.-$ as they keep the shipping cost and taxes. There is no logic and fairness in this. You can't reply to customer service by it's name because all the burning issue will be handled with no name emails and not professional language. Dear Al Duca D'aosta: A bad review isn't the problem. A bad review is the result of a problem. The real problem is whatever happened between your customer and your businesses that created that result. For real customer service wins, don't focus on the result; focus on the problem!!